What users are saying about

Adestra

7 Ratings

CheetahMail

31 Ratings

Adestra

7 Ratings
Score 6.8 out of 101

CheetahMail

31 Ratings
Score 5.1 out of 101

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Likelihood to Recommend

Adestra

Small businesses with even smaller marketing budgets and no email marketing experience would be better off selecting a lower-end email marketing provider. However, Adestra will provide a growing company with every email marketing tool along the way.
Joi Brooks profile photo

CheetahMail

I just feel that there are better options out there at a better price. Other tools can make more sense when sending emails. This tool is simple but I think the support issue really brings its value down. Not saying that support isn't helpful but it would be nice to have people in the same time zone for support.
No photo available

Feature Rating Comparison

Email & Online Marketing

Adestra
10.0
CheetahMail
6.0
WYSIWYG email editor
Adestra
10.0
CheetahMail
5.9
Dynamic content
Adestra
10.0
CheetahMail
2.7
Ability to test dynamic content
Adestra
10.0
CheetahMail
2.7
Landing pages
Adestra
10.0
CheetahMail
4.2
A/B testing
Adestra
10.0
CheetahMail
5.0
Email deliverability
Adestra
10.0
CheetahMail
9.8
List management
Adestra
10.0
CheetahMail
9.8
Triggered drip sequences
Adestra
10.0
CheetahMail
9.8
Mobile optimization
Adestra
CheetahMail
4.5

Reporting & Analytics

Adestra
10.0
CheetahMail
6.3
Dashboards
Adestra
10.0
CheetahMail
5.5
Standard reports
Adestra
10.0
CheetahMail
9.8
Custom reports
Adestra
CheetahMail
3.6

Pros

  • Adestra's "dynamic" list allows users to consolidate multiple lists in combination with data filters and exclusion lists. This implements segmentation and is a powerful marketing tool.
  • Adestra's MessageFocus API integration provides developer-tools for list, campaign or transactional automated requirements.
  • Campaigns can be sorted into project folders. This allows marketers to group campaigns together for management or reporting requirements. Moving or copying campaigns from one project to another is a simple process.
  • Data downloads via Reporting is available at every level, from overview to individual KPI.
  • Creating "core" tables helps marketers develop lists with similar attributes. Whether a list has many fields or simply the one required email address field, a "core" table helps to quickly map data labels from spreadsheet to online database. Creating data labels on the fly is a simple process, as well. The "core" table also groups similar contacts into one core database.
  • Any list can be quickly "emptied" for to manage refreshed data. The contacts within the "emptied" list would still be members of the "core" table and so the process does not negatively impact reporting.
  • Unsubscribes can be managed in one list (as a default) or individual lists. Creating individual unsubscribe lists -- dependent on business requirements -- would allow for a preference center, whereby recipients could be given a choice as to which campaigns they receive.
  • The Form tool creates signup forms, simple surveys and landing pages. These can be hosted via Adestra or otherwise on the web. The tool provides for branding and proprietary cascading stylesheets, with a number of actions available through a drag-and-drop interface.
Joi Brooks profile photo
  • Easy to understand.
  • Can be used across department easily.
  • Great support system within CheetahMail company.
No photo available

Cons

  • As of this writing, there are at least 3 different editors available (a drag-and-drop, a WYSIWYG and HTML). However, only a small template library is available if requested through support. Those expecting to find ready-built templates for re-branding would find them through the third-party EDM Designer drag-and-drop editor.
Joi Brooks profile photo
  • I would like to see more intuitive features to easily switch between the different modules of CheetahMail. Moving from the different tabs are not as easy as I would like.
  • I would like to see more features around scoring user data. It would be great if CheetahMail could have an intelligence engine that could be used for setting up dynamic content based on past behavior.
No photo available

Likelihood to Renew

No score
No answers yet
No answers on this topic
CheetahMail7.6
Based on 3 answers
It would be purely based on costs and whether my organization can afford to continue using the service. The organization is in the middle of product and service transitions from older models, so overall performance beyond the email channel will ultimately decide. If money is affordable, there is no reason we'd leave the Cheetahmail platform.
No photo available

Usability

Adestra9.0
Based on 1 answer
I have been self-trained on different ESPs for over 10 years, so my experience isn't comparable to most users. However, I've trained people on various email marketing platforms, and with some training, clients have a positive user-experience with Adestra.
Joi Brooks profile photo
CheetahMail4.0
Based on 1 answer
CheetahMail has a high learning curve to master and requires a lot of backend work with tech teams to set up. Navigation is not the best and everything that should be automated is still extremely manual.
No photo available

Support

Adestra10.0
Based on 1 answer
I have had campaign related issues solved very quickly. When there are technical issues, that involve more than one departmental, it may involve a longer turn-around and management.
Joi Brooks profile photo
CheetahMail2.0
Based on 1 answer
Account reps have a quick response time but a very slow resolution time. Because account reps do not have technical knowledge, there is a long long lead time between flagging a problem and tech team resolution.
No photo available

Alternatives Considered

For medium and large sized businesses, Adestra competes well with dotMailer. While many of the functions are available through either provider, creating campaigns, managing lists and reviewing metrics are somewhat different.As of this writing, dotMailer's drag-and-drop editor dominates that platform and performs well for low-end users with little-to-no HTML experience. Even high-end users will appreciate how quickly campaigns can be built via the drag-and-drop editor. While Adestra utilizes the EDM Designer drag-and-drop, the third-party functionality is not completely cohesive and lack of a template library gives dotMailer a bit of an advantage.
Joi Brooks profile photo
We've evaluated 6 other email service providers and have come to the conclusion that CheetahMail is extremely lacking and consistently on the decline. They lack in innovation, in having the option to integrate data from other sources, in functionality when it comes to automating the email process. If you are going for their self-service option, stay away! I doubt they will still be in business give or take 5 years.
No photo available

Return on Investment

  • For companies that focus on goals and analytics, Adestra provides all the necessary tools.
Joi Brooks profile photo
  • Drove business to site
  • Encouraged relationships with consumers
  • Keeps consumer up to date with current sales and promotions
No photo available

Pricing Details

Adestra

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

CheetahMail

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details