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5 Ratings
7 Ratings
5 Ratings
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Score 6.9 out of 101
7 Ratings
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Score 8.8 out of 101

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Likelihood to Recommend

adjust

It allows S2S integration. It's the appropriate choice out of all mobile app tracking software as it is very flexible, shows very accurate data, is easy to learn how to use the dashboards, and offers the option to create tailored audiences. It's not so well structured when it comes to reporting, as its dashboard doesn't allow downloading data in bulk by adding different filters.
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Crashlytics

I can't imagine a scenario where Crashlytics would not be well-suited for use in tracking native mobile app crashes, but maybe it's not as useful for things like Xamarin or React Native (if they even support those).
Steven Hong profile photo

Pros

  • Tracking installs on mobile app campaigns on Android or iOS, as well as UAC campaigns.
  • Tracking in-app actions on our mobile campaigns.
  • Showing more accurate numbers, since it counts pure installs from new users only without counting re-installs,
  • Counts installs only after first opening of the app, while Google and Apple count also downloads even if the app doesn't get installed or opened after.
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  • Pulling the stack trace from an error
  • Bundling errors of the same kind across multiple versions
  • Allowing for caught Exceptions to also be reported as non-fatal errors
Steven Hong profile photo

Cons

  • The reporting dashboard is not very easy to navigate, it doesn't offer enough options.
  • You can't download granular level data for all channels at once. Adding this as an option would save a lot of time when analyzing the performance and doing reporting.
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  • Their app needs to show all the version name or allow us to rotate the app...it trims the name so it's hard to find the right version in the download list.
  • Wish their version crash percentage history went back further...would be nice to graph the percent crashes from last year to see how far we've come :-)
  • Sometimes Android will have crashes in the middle of Android code...wish Crashlytics did something like Crittercism where it tracked the screens the user visited so we had a better clue; we had to add this info manually.
Ken Yee profile photo

Alternatives Considered

Kochava is the most popular one and has a better dashboard, offering many options for visualizing data. Adjust has a poor dashboard in comparison to Kochava, but offers easier integration with SDK and is cheaper. I don't think adjust shares device IDs, though. Its attribution is very accurate and offers very good solutions for fraud prevention
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Compared it with Crittercism on a Xamarin project a while back and on that platform, Crittercism was the best.But on Android, Crashlytics is just a lot better in providing good stack traces and having a useful analytics console. It's pretty much the defacto standard on Android...everyone uses Crashlytics. It's even more common to use Crashlytics and the Firebase crash tracking; Firebase does track ANR's a lot better though.
Ken Yee profile photo

Return on Investment

  • It had positive impact because it allows tracking data without sharing it with Google
  • It's easy to integrate with all channels and many platforms, such as AdWords, Facebook, Twitter, etc.
  • By creating audiences, we've targeted most valuable users to the business
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  • We've been able to track down the root cause of an issue that we were not experiencing during development or testing because it only occurs in certain cases of flaky connectivity. Even after identifying the cause, it was not a reproducible issue, but because we are able to log non-fatal errors also, we could verify that the fix was working in production.
Steven Hong profile photo

Pricing Details

adjust

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Crashlytics

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details