Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Adobe Acrobat Sign
Score 8.4 out of 10
Mid-Size Companies (51-1,000 employees)
Acrobat Sign is an e-signature solution that combines simple and secure e-signatures with Adobe Acrobat. With Acrobat Sign, the user can create, sign, send for signature, manage, and track documents from one Adobe platform. The user can create signing experiences for customers and teams by enabling them to sign documents on any device or browser – anytime, anywhere. No additional software download or accounts are needed. As Microsoft’s e-signature solution, Acrobat Sign…
$14.99
per month license
DocuSign
Score 8.4 out of 10
N/A
DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
$15
per month
Pricing
Adobe Acrobat SignDocuSign
Editions & Modules
Acrobat Standard DC for teams
$14.99
per month license
Acrobat Pro DC with advanced e-sign
$16.99
per month license
Acrobat Sign Solutions
Call 800-685-4192 for pricing
Personal
$15
per month
Real Starter
$15
per month
DocuSign for Realtors
$35
per month
Standard
$40
per month
Business Pro
$60
per month
Advanced Solutions
Custom Pricing
Offerings
Pricing Offerings
Adobe Acrobat SignDocuSign
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$34.99 license per monthNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Adobe Acrobat SignDocuSign
Considered Both Products
Adobe Acrobat Sign
Chose Adobe Acrobat Sign
Adobe Acrobat Sign was, to me, simpler to figure out how to use and was a better value proposition for my firm's use cases than was DocuSign. When I have used DocuSign I found it to be less intuitive and at times confusing. Clients have commented on the simplicity of signing …
Chose Adobe Acrobat Sign
We also use DocuSign but it is more expensive with a per-envelope cost associated with it. While it has a great many features, it is not truly cost-effective.
Chose Adobe Acrobat Sign
We are using both DocuSign and Adobe Sign. Both solutions are very valid for our scope, the replacement of manual process with electronic workflow. I think that if you must choose between DocuSign and Adobe Sign you have to look at the price (every month it changes or there …
Chose Adobe Acrobat Sign
For me, DocuSign is used when a standard form is already in play - nothing needs to be changed and it's a part of a larger template. Adobe Sign however is always used for forms which are unique to a client's particular situation, needs to be edited, or created from scratch. …
Chose Adobe Acrobat Sign
Both Adobe Acrobat Sign and DocuSign are prominent e-signature solutions on the market. Adobe Acrobat Sign has much better integration with other Adobe Suite products such as Adobe Acrobat and Adobe Creative Cloud which are also used at Uniper. It also has a more user-friendly …
Chose Adobe Acrobat Sign
I have prior experience at a previous company with DocuSign, and while that platform may provide a smaller set of features & functionality, it is also more intuitive for first-time users.
Chose Adobe Acrobat Sign
i am not a person selected Acrobat Sign as our company solution. i use both Acrobat Sign and DocuSign as end user. I am not comparing both feature but as end user, i think Adobe Acrobat Sign is easier to use since some menu on DocuSign is strange translation when i choose …
Chose Adobe Acrobat Sign
They are just different. Adobe's number one feature that puts it above it's competitors is that your document, the signing process, all of it exists within Adobe. There is no need to go from Word, to Adobe, to DocuSign. It saves you time and makes life easy for you (and for …
Chose Adobe Acrobat Sign
The biggest difference in why we chose Adobe was because of the pricing structure. DocuSign has a "envelope" cost and you pay for certain amounts of envelopes. However, if you send more envelopes than you have paid for, either you have to a pay a premium or extend your contract …
Chose Adobe Acrobat Sign
Using DocuSign for years and then Adobe Acrobat Sign, the decision to try PandaDoc was a surprise but they quickly captured our teams interest and eventually our business. The analytics, drag and drop features for template creation and the ability to modify documents on the fly …
Chose Adobe Acrobat Sign
We did not evaluate any other products since we were already using Creative Cloud and specifically Acrobat, however I have received DocuSign files from vendors for signature.
Chose Adobe Acrobat Sign
We were thinking about using DocuSign because it integrates with our HCM system, but it was so astronomically expensive that we couldn't justify the purchase.
Chose Adobe Acrobat Sign
Better integrates with our other systems, and allows employees to use it easier along other applications. We already use lots of adobe products so the decision was based heavily on that. I think Adobe Acrobat Sign can be a little clunky at times, but once a user has been …
Chose Adobe Acrobat Sign
I like that its incorporated WITH ALL Adobe products so I can create a PDF or edit one and attach my signature RIGHT there or send it off for signature all in one go.
Chose Adobe Acrobat Sign
We utilize DocuSign over Adobe Acrobat Sign for e-signature purposes. The functionality of DocuSign is much greater in its' self-contained application; usability appears superior, and, to my knowledge, costing is more beneficial for the total value package.
Chose Adobe Acrobat Sign
There is a file size limit of 5MB.
Chose Adobe Acrobat Sign
Adobe Acrobat Sign is simple to use, streamlines document creation, and makes documents look better. It allows users to customize fields, set required and optional fields, and quickly generate web forms and PDFs. Templates can be saved to make sending the same document to many …
Chose Adobe Acrobat Sign
Adobe is fully integrated with other Adobe products that the company uses already.
Chose Adobe Acrobat Sign
My benefits and frustrations with signing platforms are the same. Ease the preparation of documents or make template creation more intuitive, and this would be a big improvement on any e-signature product. I was not part of the selection process, but I'm sure Adobe brand …
Chose Adobe Acrobat Sign
Adobe Sign is very even with the options evaluated in the top of tools for electronic signatures. One of the big things that set it apart is the previous implementation we had with other Adobe products. This greatly simplifies the implementation as well as the necessary …
Chose Adobe Acrobat Sign
head to head, pretty much the same product, just where your volume for pricing kicks in
Chose Adobe Acrobat Sign
Adobe Acrobat Sign is convenient if you need someone to sign documents but they don't have access to a printer. If you need to track timestamps or signatures, it works well for that, too. Adobe Acrobat Sign allows you to digitally sign and send documents without ever needing a …
DocuSign
Chose DocuSign
Adobe Acrobat Sign is less user-friendly and more suited to small scopes, or one-off documents. It lacks the use of templates that DocuSign has, which is what ultimately streamlines and delivers the consistency and efficiencies for the business.
Chose DocuSign
I actually have both. Docusign has better features. SignNow was a little cheaper so I kept them.
Chose DocuSign
I prefer DocuSign to Adobe Sign because of the workflow process. To me, DocuSign flows much easier and the interface is easier for me to locate the things I need. I also appreciate the templates that DocuSign allowed, especially because Egnyte had a direct integration with …
Chose DocuSign
When viewing other competing products they didn't have the superior functionality that DocuSign had, nor the admin control. However, it should be noted that since making the selection, competing products have greatly improved.
Chose DocuSign
I would say that DocuSign's biggest competitor and a most similar product is Adobe Sign. They both offer almost identical features with Adobe offering a slightly better interface. Adobe Sign is also less costly than DocuSign while offering templates that can be useful for …
Chose DocuSign
DocuSign is the one we went with because of the majority of people who use it regularly. It's the first one that comes to mind when you think of electronic signatures. We do use AdobeSign with our HR platform because that is the one that is integrated with it, but standalone …
Chose DocuSign
Adobe Sign has closed the gap between it and DocuSign in recent years. I still think DocuSign outclasses Adobe's offering in ease of use, and it makes less sense to go with Adobe Sign unless you are already steeped in the Adobe Creative Cloud ecosystem (e.g., Adobe Acrobat, …
Chose DocuSign
We prefer DocuSign to Adobe Sign and HelloSign for its name recognition (important to those working with us), preferred interface, and ease of use, and safety. After exploring all three, DocuSign was the clear winner.
Chose DocuSign
DocuSign is the system with the easiest way to add and remove fields. For most situations, you will have a template so you don't need to keep adding and removing fields. When those situations do come up, it's easy for DocuSign. For those other ones you need to go through a …
Chose DocuSign
DocuSign is like Salesforce for CRM's. It just made sense as we were scaling as an organization and moving and adding new technology to our stacks. We really like Adobe Sign as a close second, but for what we were doing, DocuSign came back as a more professional sales org and …
Chose DocuSign
DocuSign seems to be a bit more of a user-friendly platform to work through. At the end of the digital signature, platforms are mostly the same as they accomplish one goal, get a contract signed safely and securely much sooner than if you were to get a physical signature. Adobe …
Chose DocuSign
Adobe Sign is a good solution as well yet it lacks some of the functionality DocuSign offers. I also find DocuSign just a bit easier to use, or maybe I just prefer the UI.
Chose DocuSign
I briefly used Adobe EchoSign briefly during a past job and was not a huge fan of the step by step functionality. The process never seemed sensible and I was never fully confident when submitting documentation to clients. DocuSign was established in my next role and I can truly …
Chose DocuSign
We focused a lot on possibly doing this through OnBase natively. However there are a lot of things to consider such as security of the documents getting to and from the customer. DocuSign is able to act as a middle man, so that all you have to worry about is getting the …
Chose DocuSign
We actually started with Adobe EchoSign and it did not work for us at all. When we were in the sales process they said it could do everything we were asking and showed us some of it but just stated it could do other things (our bad on not making them show us those things as …
Chose DocuSign
I looked at EchoSign. At the time, EchoSign had not yet been acquired by Adobe. I did not do a thorough evaluation of EchoSign. I went with DocuSign, the clear leader at the time.
Top Pros

No answers on this topic

Top Cons

No answers on this topic

TrustRadius Insights
Adobe Acrobat SignDocuSign
Highlights

TrustRadius
Research Team Insight
Published

Docusign and Adobe Sign are electronic signature software options designed to work for businesses of any size. Abode Sign is more popular with large organizations that utilize other Adobe products while Docusign is more popular with small businesses.

Features

Docusign and Adobe Sign both provide the basic features of electronic signature software but there are a few standout features that set them apart.

Docusign includes document generation tools, strong mobile support, and offers many third party integrations. Adobe Sign integrates with Adobe’s suite of document management software to allow for end-to-end document management.

Limitations

Docusign and Adobe sign also both have a few key limitations that are important to consider.

Docusign places a limit on the number of users for most of their plans, and often receives poor feedback regarding slow or insufficient customer support. It is also difficult to alter Docusign documents after their creation. Adobe Sign has limited integrations outside of the Adobe suite and uses a difficult to use Android application for mobile users.

Pricing

Docusign offers two tiers of pricing for businesses. Their standard tier is $24.99 per month per user, and allows up to three users. Their business plan is $39.99 per user per month and allows users to process payments.

Adobe Sign also offers two tiers of pricing for business. Their small business plan costs $34.99 per user per month, which has no limitation on users. Their business plan costs $39.99 per user per month and requires a three year commitment, but includes advanced form options.

Best Alternatives
Adobe Acrobat SignDocuSign
Small Businesses
PDFfiller
PDFfiller
Score 9.0 out of 10
PDFfiller
PDFfiller
Score 9.0 out of 10
Medium-sized Companies
MSB Docs
MSB Docs
Score 9.7 out of 10
MSB Docs
MSB Docs
Score 9.7 out of 10
Enterprises
Box
Box
Score 8.5 out of 10
Box
Box
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Adobe Acrobat SignDocuSign
Likelihood to Recommend
8.4
(227 ratings)
5.5
(153 ratings)
Likelihood to Renew
8.4
(29 ratings)
7.0
(12 ratings)
Usability
8.3
(193 ratings)
7.1
(11 ratings)
Availability
9.0
(5 ratings)
10.0
(3 ratings)
Performance
9.0
(4 ratings)
10.0
(2 ratings)
Support Rating
7.6
(165 ratings)
10.0
(46 ratings)
Online Training
8.0
(1 ratings)
10.0
(1 ratings)
Implementation Rating
8.0
(7 ratings)
10.0
(5 ratings)
Configurability
9.0
(3 ratings)
-
(0 ratings)
Ease of integration
5.0
(2 ratings)
-
(0 ratings)
Product Scalability
8.0
(3 ratings)
10.0
(1 ratings)
Vendor post-sale
9.0
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
Adobe Acrobat SignDocuSign
Likelihood to Recommend
Adobe
Organizations with heavy usage inside Adobe product suites will find adoption seamless. However as it is driven on Adobe's platform some users may face challenges but as a whole the same business philosophy drives this as other Adobe platforms - they want your business - all of your business and it presents challenges if you don't agree. Product inculturation has been successful for organizations like Apple and even BMW, but with the global economy it can provide an appearance of elitism, often duly earned, or present unnecessary hurdles for integration which always impacts adoption timing and usage. While I understand and agree (for the most part) with revenue driven product layering, I believe that easier integration and full product availability definitely affect both acquisition and retention numbers. Adobe has a mighty and well deserved pedigree, and if you are aware of and prepared for the challenges I listed - you will probably love this software. If you need to have an easier and larger adoption and rollout, there are other options that will be a better fit especially if one of your data points is monitoring the impact and efficacy of the software on your team's time, conversion metrics and the impact on your clients. Adobe doesn't appear fond of self report analytics. On a side note, Adobe is a HUGE corporation and I have managed several of their enterprise platforms and they are awesome at allowing access to and support of legacy products, but identifying direct support was moderately to extremely difficult and requires a patience and tenacity above what one might expect for a company with whom you contribute significant income for their products. In a time when a new software pops up by the minute, having the heritage of Adobe is rock solid but a little more flexibility would make this product more attractive. I would still recommend the product albeit with awareness and acceptance of aforementioned challenges
Read full review
DocuSign
I am going to speak of a personal experience- on multiple occasions: I need my husband to sign documents during the day and I don't need him here- physically. He sometimes works in different parts of the state as well at his own company. There is no problem at all, as long as he has access to his cell phone, email, and cell phone service- he can sign the documents I need him to. It is AMAZING- I can't speak highly enough of Docusign.
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Pros
Adobe
  • Adobe Acrobat Sign tracks whether or not a signer has viewed a document
  • Adobe Acrobat Sign tracks when a signer has signed, and the document has been sent to the next signer
  • Adobe Acrobat Sign sends you confirmation emails and progress update emails along the way
  • Adobe Acrobat Sign provides a "confirmation of signing" page at the end of the document package you put together, to prove the signatures are authentic
Read full review
DocuSign
  • Ease of sending the same document out to multiple recipients, at multiple locations, for multiple signatures
  • Quick turnaround - once the recipient signs the document, we receive notification and the document back immediately
  • Can resend, alter, change, and/or add to the email and/or document that is sent out very easily
  • The recipient can save the document after signing, so they too have their own electronic copy for their records
Read full review
Cons
Adobe
  • Not able to customise the UI so we are limited to the standard functionality, but this is mostly sufficient for our needs
  • Basic workflow automation is included but for more advanced routing/conditional logic we need to integrate with other tools such as Power Automate
  • Not currently able to integrate with our SAP ERP systems
  • MFA is currently not possible
Read full review
DocuSign
  • Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable.
  • Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology.
  • It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim.
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Likelihood to Renew
Adobe
It is by far the easiest service we have used to obtain digital signatures from employees. In the past we had done it by hand (a process I would not recommend for 1500+ employees) and with another company that would not allow us to create our own forms and would charge us for each form.
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DocuSign
I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
Read full review
Usability
Adobe
I've had very little trouble with it in all my uses with it. I do wish the text boxes you add wouldn't cut off the text if you entered too many words and that it would adjust it's size to fit within the space you've provided. However, that just takes a little refining in the initial set up of the document before you send it out.
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DocuSign
Generally user-friendly once you have command of the basics, but also has a lot of nuances that can make it difficult to train others on. DocuSign University is a helpful tool, but understandably a lot of content to get through to become a well-versed user. A lot of different functionalities but only a few I use on a weekly basis.
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Reliability and Availability
Adobe
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
Read full review
DocuSign
It does not go down. I have had zero issues with DocuSign, approaching 4 years.
Read full review
Performance
Adobe
The Adobe Acrobat Sign's performance are excellent.
When we send electronic document by email for signature all the customers receive it regularly, nobody has any issue to open it and the signature phase was very easy. The user-friendly aspect of this product reduce or reset the call for IT support
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DocuSign
Everything loads quickly. Reports are generated in a reasonable time. No noticeable difference in integrated software processing speeds.
Read full review
Support Rating
Adobe
It is a great tool to get signatures from the client and has reduced a lot of overhead that was caused before resulting in very long delays. With the integration of Adobe Acrobat Sign, we have reduced this delay making the process much smoother and more efficient.
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DocuSign
I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
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Online Training
Adobe
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user. Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
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DocuSign
Docusign is super easy to use, and apart from a few administration details, there was really nothing to train on. Post implementation, there were issues with configuration of auto-filled documents with the integrating 3rd party. That training required some time, because the DocuSign expert took the time to walk me through the 3rd party's configuration (how often does that happen?) so I could see how DocuSign should be best used to overcome weaknesses in the 3rd party platform. 10/10 expert care.
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Implementation Rating
Adobe
We did not use it in the manner that most companies do, so I am pleased with how our company handled implementation. We will be pushing the full company over into Echosign for various processes which will incorporate more of an implementation effect.
Read full review
DocuSign
Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.
Read full review
Alternatives Considered
Adobe
They are just different. Adobe's number one feature that puts it above it's competitors is that your document, the signing process, all of it exists within Adobe. There is no need to go from Word, to Adobe, to DocuSign. It saves you time and makes life easy for you (and for your clients).
Read full review
DocuSign
I would say that DocuSign's biggest competitor and a most similar product is Adobe Sign. They both offer almost identical features with Adobe offering a slightly better interface. Adobe Sign is also less costly than DocuSign while offering templates that can be useful for various activities. If you are looking for more branding options then Adobe offers a slight advantage but for corporate control, I would say DocuSign offers more security.
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Scalability
Adobe
At the beginning we assigned Adobe Acrobat Sign just to Purchase Office Department because at that moment we needed a tool that supported us to avoid manual signature and was compliance with remote working.
Now we are using it also in other situation because it help us with time and we can also reduce cost
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DocuSign
In my years of using DocuSign, I have never had an outage. I haven't even encountered a bug.
Read full review
Return on Investment
Adobe
  • When an opposing party tried to sue their attorney and my firm alleging one of us forged their signature on an agreed final order, the verification and security provided by Adobe Acrobat Sign allowed us to have the case promptly dismissed saving tens of thousands in attorney's fees.
  • My firm's malpractice insurance premiums decreased when we began collecting all signatures with Adobe Acrobat Sign.
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DocuSign
  • DocuSign has made fax machines obsolete for receiving, signing, and returning documents to multiple parties.
  • DocuSign is a secure method of signing documents and that is a positive. Fax machines are generally not very secure.
  • DocuSign stores your documents in an encrypted form which protects your privacy and the privacy of all parties named in a document.
Read full review
ScreenShots

Adobe Acrobat Sign Screenshots

Screenshot of Send, sign, manage and archive documents with 100% legal e-signatures. Collecting e-signatures is as easy as swipe and tap with Adobe Sign. Sign from any device. Legally binding. Works with multiple apps. extremely cost-effective.Screenshot of Easily send e-signature requests to multiple recipients using Send in bulk feature.  Send a document to multiple people with one click, and every recipient gets their own personalized form ready to sign.Screenshot of Track and manage signatures with Adobe Acrobat Sign.  Get real-time visibility for every document out for signature, and receive notifications when documents have been signed.Screenshot of Create an online web form with Acrobat Sign.  It allows your recipients – whether they’re your employees or customers – to quickly access, complete, and sign critical documents without printing or mailing anything.  You will also get immediate access to the data and signatures.

DocuSign Screenshots

Screenshot of Screenshot of Screenshot of