What users are saying about
Adobe Analytics
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
555 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 555 reviews and ratings
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 34 reviews and ratings
Likelihood to Recommend
Adobe Analytics
[Adobe Analytics] is best suited for digital analytics like web analytics and customer journey. It can handle a tremendous amount of data and the beauty of being online it will work faster than any other web analytics tool. Dashboards and reports are super easy to create with the drag and drop functionality.
Analytics Manager
WalmartRetail, 10,001+ employees
Exponea
Some scenarios where Exponea is well suited are understanding customer actions & decisions on front-end events. Aggregating data and creating segments for scenarios or campaigns. Automating and transforming data. Keeping everything critical in a single source of truth. Exponea's campaign and scenario builder is unmatched. Building out emails and laying out segmented scenario flows is powerful way we engage our audience.

Verified User
Manager in Product Management
Retail Company, 51-200 employeesPros
Adobe Analytics
- Adobe Analytics makes it very easy for anyone to quickly get in and get the information that they are looking for and pull a report if necessary.
- Adobe Analytics allows us to tag thousands of events that we want to track and then see the data that is tracked based on these events. The set up is lengthy, but incredibly worth it once completed.
- The audience segmentation tools in Adobe Analytics are great. We are able to get an incredibly detailed view of our customers and how they interact with our brand across our many channels.

Verified User
Analyst in Product Management
Sporting Goods Company, 501-1000 employeesExponea
- The most valuable benefit is the amount of independence that Exponea has created for marketing teams, not having to rely on IT to deploy.
- We can create and activate all marketing activities, such as banners or emails, test and evaluate their success.
- Ability to monitor performance of real-time data and swiftly react with banner variants, change CTA texts or other retention and reactivation methods.
- It’s simple to use and requires only a graphic designer and marketer to have a wide impact.
- With extensive analytics, we have the ability to A/B test results, reach, and other performance metrics of each individual activity in real-time.
Graphic Designer
MarketingerGraphic Design, 11-50 employees
Cons
Adobe Analytics
- Good array of visualization options but can have more customization for some common use cases
- The log in process takes too much time sometimes and has scope for improvement
- The behavior flow report needs to be in a more readable format and should have some more options to customize
Associate Manager - Digital Analytics & BI
Course5 IntelligenceManagement Consulting, 1001-5000 employees
Exponea
- Exponea is not good for surveys. You don't get automatic dashboards as in the case of Typeform or Survey Monkey.
- Working with aggregates and running aggregates can be complex and confusing.
- Web layers are complex. Designing is an easy part but deployment on the website requires knowledge of JS.
Marketing Automation Specialist
Life Extension EuropeHealth, Wellness and Fitness, 11-50 employees
Likelihood to Renew
Adobe Analytics
Adobe Analytics 7.7
Based on 40 answers
We've found multiple uses for Adobe Analytics in our organization. Each department analyzes the data they need and creates actionables based off of that data. For E-Commerce, we're constantly using data to analyze user engagement, website performance and evaluate ROI.
UI/UX Designer
Sylvane, Inc.Retail, 11-50 employees
Exponea
Exponea 9.1
Based on 1 answer
Exponea is the hub of the 21st-century marketing department, allowing you to scale your campaigns, reach prospects more effectively, qualify and nurture leads, and demonstrate ROI and deepen relationships with customers at every touchpoint.
Marketing Automation Specialist
Life Extension EuropeHealth, Wellness and Fitness, 11-50 employees
Usability
Adobe Analytics
Adobe Analytics 8.2
Based on 22 answers
I am relatively new to Adobe Analytics (less than 1 year of use), and it has been a short period for ramp-up. The most complicated part is on the business side - understanding how my company has set up the deployments and figuring out how each sites differ in what is being measured.

Verified User
Analyst in Information Technology
Computer Software Company, 10,001+ employeesExponea
Exponea 8.3
Based on 6 answers
It's very easy to use. The split on projects and actions in menu is intuitive and no one should have a problem to find what he wants. The reports graphics could be more appealing but they are easy to read. I also like the yellow colours as when you have so many tabs and windows open it stands out of the crowd.

Verified User
Manager in Marketing
Retail Company, 201-500 employeesReliability and Availability
Adobe Analytics
Adobe Analytics 9.0
Based on 10 answers
Adobe SiteCatalyst has a good up-time track record, but there are cases in which the interface reports a "Network Acceleration" issue, which can be frustrating. There are also times when data can be "latent" for customers, but most of these cases are due to spikes in traffic or temporary server issues.

Verified User
Consultant in Professional Services
Internet Company, 1-10 employeesExponea
No score
No answers yet
No answers on this topic
Performance
Adobe Analytics
Adobe Analytics 8.5
Based on 8 answers
The speed with which visualizations and data sets are returned within the tool and or data warehouse can be dissapointing.
Manager of Web Analytics
Academy Sports + Outdoors10,001+ employees
Exponea
No score
No answers yet
No answers on this topic
Support Rating
Adobe Analytics
Adobe Analytics 6.8
Based on 49 answers
I give the rating of a 4 just because it seems more like a process that is failing. Any time I have put a request in, they have taken days, sometimes weeks, to get back to me and even then, the issue may still persist. I believe this is the biggest weakness of the Adobe Analytics tool and has a lot of room for improvement.
Analyst II - Tag & Database Management
TXU EnergyOil & Energy, 1001-5000 employees
Exponea
Exponea 8.8
Based on 6 answers
i love their support as they are very friendly and very helpful in either product discovery or bug fixing or finding the workaround or anything else. Of course it is way better to get dedicated tech consulting especially at the early stages when you integrate the platform as it may be tricky in terms of integrating SDK Exponea for web tracking and iOS. However, even first-line support can cover up like 80% of the issues. Their documentation is precise and easy to read, albeit sometimes it could be way better off if it contained more examples.
CRM Architect
BinomoFinancial Services, 201-500 employees
In-Person Training
Adobe Analytics
Adobe Analytics 3.6
Based on 3 answers
It was a one-day training several years ago that cost the organization several thousand dollars. There were only about 10 people in the training class. Adobe tried to cram so much information into that one-day class that none of our users felt like they really learned anything helpful from the experience. Follow-up training is too expensive
Regional Marketing Specialist
Intermountain Healthcare1001-5000 employees
Exponea
No score
No answers yet
No answers on this topic
Online Training
Adobe Analytics
Adobe Analytics 8.0
Based on 4 answers
The online training for Adobe SiteCatalyst consists of short product videos. These are ok, but only go so far. For a while Adobe charged a fee for this, but recently made these available for free. There are many great blog posts that help users learn how to apply the product as well.

Verified User
Consultant in Professional Services
Internet Company, 1-10 employeesExponea
No score
No answers yet
No answers on this topic
Implementation Rating
Adobe Analytics
Adobe Analytics 7.0
Based on 17 answers
I can't say that the implementation of this product went much different than the implementation of just about any other product within the cloud. Granted there were times that things crawled to a slower pace because of the program, knowledge of the program, and connectivity. But these are all issues that one would expect when rolling out a release of a new cloud-based product.

Verified User
Director in Marketing
Marketing and Advertising Company, 11-50 employeesExponea
Exponea 9.1
Based on 1 answer
No answer on this topic is available.
Alternatives Considered
Adobe Analytics
While both platforms are powerful, the biggest differences that impact me in comparison are: Adobe Analytics is less user-friendly (has a steeper learning curve and requires more ongoing research), and it is much more expensive than Google Analytics (which is free). But one area where I prefer Adobe Analytics is in customer support, though that feature is lacking as support can be slow to respond.
Photographer
Liz Wade PhotographyPhotography, 1-10 employees
Exponea
Exponea provides one solution for web and app analytics and allows to execute immediate campaings based on insights you reveal. No other tools has this out of the box integration of analytics and campaings.
Digital Media & Web Analyst
Orange Slovensko, a.s.Telecommunications, 1001-5000 employees
Return on Investment
Adobe Analytics
- The ability to segment, classify data coming from different sources for making decisions that are not driven by just your marketing intuition but concrete insights.
- I can aggregated statistics on an almost endless number of variables while still being able to dive deep and isolate individual pieces of content that may or may not be helping the webpage's overall statistics.

Verified User
Team Lead in Research & Development
Medical Devices Company, 51-200 employeesExponea
- With the right smart tool we have been able to grow our business.
- Exponea helps us boost conversion and increase sales.
- The tool is customer-centric, as are we, therefore happy customers mean more customers and more revenue.
- We are bringing relevant content to our customer groups.
- Our company has found great financial benefits by adding information about recently viewed products.
Online Advertising Coordinator
BOTTLE DigitalMarketing and Advertising, 5001-10,000 employees
Screenshots
Adobe Analytics
—Pricing Details
Adobe Analytics
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Adobe Analytics Editions & Modules
—
Additional Pricing Details
—Exponea
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Exponea Editions & Modules
Edition
CDP | CDP+AI1 |
---|---|
Campaigns | CDP+AI+MA2 |
CDXP | CDP+AI+MA+CRO3 |
- Single Customer View, Real-Time Analytics, Advanced Segmentation, Predictive Insights, Retargeting Audiences, Integrations
- Single Customer View, Real-Time Analytics, Omni-Channel Execution, Behavioral Triggering, Advanced Personalization, Predictive Campaigns
- Single Customer View, Real-Time Analytics, Omni-Channel Execution, Web Optimization, Multivariate Testing, Artificial Intelligence