What users are saying about

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

Agility CMS

6 Ratings
Score 7.6 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Agility CMS

Agility is well suited for companies that want a balance of control and support. For major global site updates, these can be handled by Agility's support team, while minimal changes and updates can be performed autonomously by the company's own staff with ease. For companies that are interested in flexibility to reconstruct site structure or major global facelifts, Agility is less ideal because these changes must be handled and paid for through Agility support.
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Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Agility CMS
WYSIWYG email editor
Adobe Business Catalyst
2.7
Agility CMS
Dynamic content
Adobe Business Catalyst
8.9
Agility CMS
Ability to test dynamic content
Adobe Business Catalyst
7.3
Agility CMS
Landing pages
Adobe Business Catalyst
6.6
Agility CMS
A/B testing
Adobe Business Catalyst
7.0
Agility CMS
Mobile optimization
Adobe Business Catalyst
8.0
Agility CMS
Email deliverability
Adobe Business Catalyst
8.2
Agility CMS
List management
Adobe Business Catalyst
3.3
Agility CMS
Triggered drip sequences
Adobe Business Catalyst
6.8
Agility CMS

Lead Management

Adobe Business Catalyst
1.9
Agility CMS
Lead nurturing
Adobe Business Catalyst
1.9
Agility CMS
Lead scoring and grading
Adobe Business Catalyst
2.3
Agility CMS
Data quality management
Adobe Business Catalyst
1.5
Agility CMS
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
Agility CMS

Campaign Management

Adobe Business Catalyst
2.5
Agility CMS
Calendaring
Adobe Business Catalyst
2.6
Agility CMS
Event/webinar marketing
Adobe Business Catalyst
2.4
Agility CMS

Social Media Marketing

Adobe Business Catalyst
8.2
Agility CMS
Social sharing and campaigns
Adobe Business Catalyst
7.8
Agility CMS
Social profile integration
Adobe Business Catalyst
8.6
Agility CMS

Reporting & Analytics

Adobe Business Catalyst
7.1
Agility CMS
Dashboards
Adobe Business Catalyst
8.1
Agility CMS
Standard reports
Adobe Business Catalyst
7.1
Agility CMS
Custom reports
Adobe Business Catalyst
6.2
Agility CMS

Platform & Infrastructure

Adobe Business Catalyst
6.3
Agility CMS
5.5
API
Adobe Business Catalyst
6.6
Agility CMS
3.0
Role-based workflow & approvals
Adobe Business Catalyst
7.1
Agility CMS
Customizability
Adobe Business Catalyst
6.1
Agility CMS
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Agility CMS
Internationalization / multi-language
Adobe Business Catalyst
Agility CMS
8.0

Security

Adobe Business Catalyst
Agility CMS
6.0
Role-based user permissions
Adobe Business Catalyst
Agility CMS
6.0

Web Content Creation

Adobe Business Catalyst
Agility CMS
5.4
WYSIWYG editor
Adobe Business Catalyst
Agility CMS
6.0
Code quality / cleanliness
Adobe Business Catalyst
Agility CMS
9.0
Admin section
Adobe Business Catalyst
Agility CMS
5.0
Page templates
Adobe Business Catalyst
Agility CMS
5.0
Library of website themes
Adobe Business Catalyst
Agility CMS
5.0
Mobile optimization / responsive design
Adobe Business Catalyst
Agility CMS
4.0
Publishing workflow
Adobe Business Catalyst
Agility CMS
4.0

Web Content Management

Adobe Business Catalyst
Agility CMS
5.0
Content taxonomy
Adobe Business Catalyst
Agility CMS
5.0
SEO support
Adobe Business Catalyst
Agility CMS
4.0
Bulk management
Adobe Business Catalyst
Agility CMS
5.0
Availability / breadth of extensions
Adobe Business Catalyst
Agility CMS
6.0
Community / comment management
Adobe Business Catalyst
Agility CMS
5.0

Pros

  • Extremely stable platform.
  • Very flexible with the modules and web apps features.
  • The development UI side of the platform makes it very comfortable and easy for front end coding.
Hudsen Smith profile photo
  • File management within the CMS is extremely helpful as a hosting/uploading tool local to our web pages and content.
  • Ability to clone web page content across mutli-language websites takes only a few clicks, and translation can be performed easily based on default English content.
  • Ability to post shared content and link content to categories for easy organization of content on the web - post once, and serve the content up on the live site in multiple places.
No photo available

Cons

  • There is a lot of documentation out there, but much of it is out of date or lacking in detail or specificity.
  • The biggest weakness of BC is its support. While the chat feature is good, it has long hold times and staff that is not knowledgeable about the product. I doubt anyone in support has ever even built a site with Business Catalyst before. They need US support centers with actual designers or developers who would be able actually help. It seems like 50% of our support questions should be easy but end up being escalated as a "not for the development team" or never answered.
  • The Admin UI could be more intuitive and the In-Content Editing is very difficult to actually use in practice with a novice client.
John Reitz profile photo
  • Simplification of uploading files would be ideal - where all files are located in the Media & Documents section rather than uploaded directly to Shared Content modules. One home for all files helps us keep track of what is uploaded and what is not.
  • Better copy/paste handling of content from external programs (cleaning Word document formatting, etc.), similar to handling by Word Press and other simplified CMS would be helpful.
  • Greater control over global content such as headers/footers, multi-language implementation, etc., would allow our developers more flexibility and reduce our time coordinating with Agility support and using BOH.
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
It's a robust and reliable product.
Nancy Sheridan profile photo
Agility CMS5.0
Based on 1 answer
I am not a part of this decision process at our organization.
Jill Angelstad profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
Agility CMS9.0
Based on 1 answer
Support is always available and responsive when we email, responding right away that they are on the case, even if they are unable to solve the issue right away. Support will usually find the issue of our problem quickly and require minimal hand-holding, direction, or re-explanation from our team. They are knowledgeable about the platform and our instance and are able to run diagnostics with minimal information from us. When issues are resolved they always request confirmation that things are working as expected before closing out our tickets.
No photo available

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Bigcommerce or Shopify
Lalit Kumar profile photo
Agility offers a balance of simplicity and capability that other platforms don't offer. User-friendly platforms like Word Press do not offer our company the ability to fully customize our site based on our goals, but more adaptable programs like Drupal do not offer the support resources to simplify the structure of our site with pre-existing modules or professional development to meet our needs.
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz profile photo
  • It is fairly simple for our employees to make web updates via Agility CMS, and this greatly optimizes our employee efficiency.
  • We are able to load and host company files easily via Agility CMS Media & Documents, which allows minimal, quick content sharing between departments when other file sharing platforms are not available.
  • Automation platforms and tracking code easily integrate with Agility CMS global headers to allow us to seamlessly acquire analytics on our site visits and content access.
No photo available

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Agility CMS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details