What users are saying about
58 Ratings
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Score 7.8 out of 101
1 Ratings
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Score 10 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

AtomicWriter

AtomicWriter is especially suitable for blog writing and for this type of work. It also gives different formats and restructures it with a great view. I think that's it.
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
AtomicWriter
WYSIWYG email editor
Adobe Business Catalyst
2.5
AtomicWriter
Dynamic content
Adobe Business Catalyst
9.0
AtomicWriter
Ability to test dynamic content
Adobe Business Catalyst
7.5
AtomicWriter
Landing pages
Adobe Business Catalyst
6.7
AtomicWriter
A/B testing
Adobe Business Catalyst
7.0
AtomicWriter
Mobile optimization
Adobe Business Catalyst
8.0
AtomicWriter
Email deliverability
Adobe Business Catalyst
8.1
AtomicWriter
List management
Adobe Business Catalyst
3.2
AtomicWriter
Triggered drip sequences
Adobe Business Catalyst
6.8
AtomicWriter

Lead Management

Adobe Business Catalyst
1.8
AtomicWriter
Lead nurturing
Adobe Business Catalyst
1.8
AtomicWriter
Lead scoring and grading
Adobe Business Catalyst
2.2
AtomicWriter
Data quality management
Adobe Business Catalyst
1.5
AtomicWriter
Automated sales alerts and tasks
Adobe Business Catalyst
1.8
AtomicWriter

Campaign Management

Adobe Business Catalyst
2.4
AtomicWriter
Calendaring
Adobe Business Catalyst
2.5
AtomicWriter
Event/webinar marketing
Adobe Business Catalyst
2.3
AtomicWriter

Social Media Marketing

Adobe Business Catalyst
8.2
AtomicWriter
Social sharing and campaigns
Adobe Business Catalyst
7.8
AtomicWriter
Social profile integration
Adobe Business Catalyst
8.6
AtomicWriter

Reporting & Analytics

Adobe Business Catalyst
7.1
AtomicWriter
Dashboards
Adobe Business Catalyst
8.0
AtomicWriter
Standard reports
Adobe Business Catalyst
7.1
AtomicWriter
Custom reports
Adobe Business Catalyst
6.1
AtomicWriter

Platform & Infrastructure

Adobe Business Catalyst
6.4
AtomicWriter
API
Adobe Business Catalyst
7.1
AtomicWriter
Role-based workflow & approvals
Adobe Business Catalyst
7.0
AtomicWriter
Customizability
Adobe Business Catalyst
6.0
AtomicWriter
Integration with Salesforce.com
Adobe Business Catalyst
5.5
AtomicWriter

Content Creation

Adobe Business Catalyst
AtomicWriter
10.0
Ideation
Adobe Business Catalyst
AtomicWriter
10.0
Approval workflows
Adobe Business Catalyst
AtomicWriter
10.0
Content collaboration
Adobe Business Catalyst
AtomicWriter
10.0
Content calendar
Adobe Business Catalyst
AtomicWriter
10.0
Network for content licensing/production
Adobe Business Catalyst
AtomicWriter
10.0

Content Publishing

Adobe Business Catalyst
AtomicWriter
9.4
Content hub
Adobe Business Catalyst
AtomicWriter
10.0
Forms / Gated content
Adobe Business Catalyst
AtomicWriter
10.0
Embedded CTAs
Adobe Business Catalyst
AtomicWriter
10.0
Content distribution
Adobe Business Catalyst
AtomicWriter
9.0
Content automation
Adobe Business Catalyst
AtomicWriter
8.0

Content Reporting & Analytics

Adobe Business Catalyst
AtomicWriter
8.2
Audience profiling and targeting
Adobe Business Catalyst
AtomicWriter
7.0
Closed-loop tracking and reporting
Adobe Business Catalyst
AtomicWriter
9.0
Content performance analytics
Adobe Business Catalyst
AtomicWriter
8.0
Campaign optimization dashboard
Adobe Business Catalyst
AtomicWriter
9.0
Competitive analytics
Adobe Business Catalyst
AtomicWriter
8.0

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • Makes my writing awesome.
  • Restructures it.
  • Gives me different writing formats.
No photo available

Cons

  • If a customer has a query they don't listen to the customer they just look at ways to hide behind BC company policy. In the UK if a customer changes a subscription plan by law they have a 14 day cooling off period. BC doesn't allow a plan to be changed once it’s been upgraded even if this is within a 24 hour period. I understand that BC having to comply with international law is not going to happen and that's not what a customer would expect. But what I do expect is for their accounts department to actually consider and review a customer’s requests or simple error's made without just quoting company policy.
  • In my case, I noticed our website was being tagged as NOT SECURE in Google Chrome Browser. I knew BC didn't offer SSL when I tried it a few years back but that I would check to see if they added that service. Sure enough, they added SSL certificates last summer, that’s was great news. So I read that SSL only came with the Platinum Service Plan and upgraded at a cost of $264.13 . Then a few minutes later I noticed that actually, I could have purchased the SSL on my current Web commerce plan (Gold Plan) for just $80. Within 24 hours I requested the upgrade be canceled and to just add SSL to my current plan. After all, we didn’t need a Platinum plan for our needs we only needed the SSL certification. The accounting department said this was not allowed or possible due to their cancellation policy of NO REFUNDS. They even suggested I could change back to GOLD service in the summer and then pay another $80 to add the SSL that would be lost. This is not the service I would expect. In strict comparison and contrast to our domain is hosted with GoDaddy and they will allow customers to change service policy at any time and they always Pro Rata any billing need meaning the customer is never charged for a service they don't want at that time.
  • When a customer upgrades a service it should be upgraded for 12 months from the upgrade date. The old service remaining credit should be deducted from the new service subscription and BC should clearly display the upgrade price for the next 12 months. The customer should be given the opportunity to review the service cancellation policy before checking a check-box and then processing the order.
  • BC fail to communicate important service upgrades such as SSL certification added last year. Someone could have called me on that emails get lost these days so what’s wrong with a plan good old fashioned phone call
  • BC has changed their service plan names, that's not a problem in itself providing its communicated to the customer and that it is 100% adopted across all media platforms, user portal and billing etc. The WebCommerce Plan is also the Gold Plan and I was not aware of that so found it very confusing.
  • When upgrading a service plan BC should provide pop up windows to highlight the company cancellation policy which is good standard practice
Richard Taylor profile photo
  • Nothing too bad.
  • Needs more features.
  • Should be less expensive.
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
Good support; there have been a few issues that we have been unable to resolve
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

The largest competitor in my portfolio is GoDaddy. I tend to use them for larger products or for all inclusive domain registration and web presence. I prefer using BC for most everything due to its simplistic nature. It is a very streamlined product and is easy to add users from my clients as editors and managers. This makes content update and creation so much easier. It also eases the minds of content managers within my clients companies as they will have some control over what goes on the web site. GoDaddy is my go to product for customized web designs, larger projects, and anything that requires server side software not supported by BC. It tends to be more involved and time consuming and less productive for me as a small business. So while I prefer to work with BC there are just some limitations that send me over to another hosting platform.
Dan Butler profile photo
No answers on this topic

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Surprisingly enough and despite having a second, less expensive hosting solution, a majority of our clients prefer to use the Adobe Business Catalyst solution. We are then able to enjoy the commissions that are returned as we sign up new customers for annual contracts.
  • Being able to store and utilize data that comes from web form submissions has been very helpful in customer retention since we became a partner in 2011. Since that time, we have only lost two clients. That's 3 times better than our other hosting solution.
  • Our largest negative impact has come from having only one choice in SSLs. For example, we had a great client in a local and growing bank. We spent 2 months getting the web site built to their specifications and we were very clear on the SSL situation. However, once the site went live, problems arose. In the past they had submitted their site to search engines with their secure URL and that was all that was indexed. Then when their customers searched for their site and clicked on the secure URL, it either showed that the site could not be found OR it said that they were entering to a site with an unverified SSL. People would then call the bank and complain. We then had to quickly move their site to another solution costing us days of re-development time and resources.
Jeff French profile photo
  • Nothing at all
  • -
  • -
No photo available

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

AtomicWriter

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details