What users are saying about
24 Ratings
58 Ratings
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Score 7.8 out of 101
24 Ratings
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Score 8.6 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Booker

The main questions I had was the ease of booking for customers and employees. The company had a great reputation and it was very easy to use! I don't recall a specific situation where it was causing problems aside from the "site down" moments which weren't that bad for a small business but potentially a problem with a spa with more flow.
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Booker
WYSIWYG email editor
Adobe Business Catalyst
2.5
Booker
Dynamic content
Adobe Business Catalyst
9.0
Booker
Ability to test dynamic content
Adobe Business Catalyst
7.6
Booker
Landing pages
Adobe Business Catalyst
6.7
Booker
A/B testing
Adobe Business Catalyst
7.0
Booker
Mobile optimization
Adobe Business Catalyst
8.0
Booker
Email deliverability
Adobe Business Catalyst
8.1
Booker
List management
Adobe Business Catalyst
3.2
Booker
Triggered drip sequences
Adobe Business Catalyst
6.8
Booker

Lead Management

Adobe Business Catalyst
1.8
Booker
Lead nurturing
Adobe Business Catalyst
1.8
Booker
Lead scoring and grading
Adobe Business Catalyst
2.2
Booker
Data quality management
Adobe Business Catalyst
1.5
Booker
Automated sales alerts and tasks
Adobe Business Catalyst
1.8
Booker

Campaign Management

Adobe Business Catalyst
2.4
Booker
Calendaring
Adobe Business Catalyst
2.5
Booker
Event/webinar marketing
Adobe Business Catalyst
2.3
Booker

Social Media Marketing

Adobe Business Catalyst
8.2
Booker
Social sharing and campaigns
Adobe Business Catalyst
7.8
Booker
Social profile integration
Adobe Business Catalyst
8.6
Booker

Reporting & Analytics

Adobe Business Catalyst
7.1
Booker
Dashboards
Adobe Business Catalyst
8.0
Booker
Standard reports
Adobe Business Catalyst
7.1
Booker
Custom reports
Adobe Business Catalyst
6.1
Booker

Platform & Infrastructure

Adobe Business Catalyst
6.4
Booker
API
Adobe Business Catalyst
7.1
Booker
Role-based workflow & approvals
Adobe Business Catalyst
7.0
Booker
Customizability
Adobe Business Catalyst
6.0
Booker
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Booker

Pros

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak profile photo
  • Smooth and complete booking.
  • Flexibility to create different type of services.
  • Customer retention tool.
No photo available

Cons

  • They do not have the ability to create and build custom plug-ins for use on websites.
  • They do not support every payment gateway, they support the major ones, and most others, but if you have some very unusual payment gateway, it might not be supported.
  • The custom web apps were absolutely one of my favorite parts of this system, and it is really a shame that they do not allow them to be used on all tiers of the website, you have to get the web commerce tier to edit and use them.
Jonathan Hodak profile photo
  • Creating packages could be easier.
  • Reports could be "dumbed down" a bit to be more user friendly.
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus profile photo
Booker10.0
Based on 1 answer
Because I'm so familiar with it. I'll definitely reconsider.
No photo available

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
Booker8.3
Based on 3 answers
It gets the job done but is overly detailed and has many steps to do a simple task. Reports are continuously being archived and discontinued. As soon as I get used to one it is no longer available
No photo available

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
Booker10.0
Based on 2 answers
Booker is very user friendly and its support team is excellent.
No photo available

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
Booker10.0
Based on 1 answer
As far as I know, implementing Booker into our business was fairly easy.
No photo available

Alternatives Considered

The largest competitor in my portfolio is GoDaddy. I tend to use them for larger products or for all inclusive domain registration and web presence. I prefer using BC for most everything due to its simplistic nature. It is a very streamlined product and is easy to add users from my clients as editors and managers. This makes content update and creation so much easier. It also eases the minds of content managers within my clients companies as they will have some control over what goes on the web site. GoDaddy is my go to product for customized web designs, larger projects, and anything that requires server side software not supported by BC. It tends to be more involved and time consuming and less productive for me as a small business. So while I prefer to work with BC there are just some limitations that send me over to another hosting platform.
Dan Butler profile photo
I currently use this at the job I am at now. The other one we have worked with was Google Calendar (not recommended). We are happy with Mind Body for the company that it is
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Surprisingly enough and despite having a second, less expensive hosting solution, a majority of our clients prefer to use the Adobe Business Catalyst solution. We are then able to enjoy the commissions that are returned as we sign up new customers for annual contracts.
  • Being able to store and utilize data that comes from web form submissions has been very helpful in customer retention since we became a partner in 2011. Since that time, we have only lost two clients. That's 3 times better than our other hosting solution.
  • Our largest negative impact has come from having only one choice in SSLs. For example, we had a great client in a local and growing bank. We spent 2 months getting the web site built to their specifications and we were very clear on the SSL situation. However, once the site went live, problems arose. In the past they had submitted their site to search engines with their secure URL and that was all that was indexed. Then when their customers searched for their site and clicked on the secure URL, it either showed that the site could not be found OR it said that they were entering to a site with an unverified SSL. People would then call the bank and complain. We then had to quickly move their site to another solution costing us days of re-development time and resources.
Jeff French profile photo
  • Great reports that allows me to focus on sales and returns.
  • Essentially a great tool for best customer service.
  • Very good inventory analysis and reports.
Alonso Salguero profile photo

Screenshots

Adobe Business Catalyst

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Adobe Business Catalyst Editions & Modules
Adobe Business Catalyst
Additional Pricing Details

Booker

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$250
Booker Editions & Modules
Booker
Edition
Basic
$851
Standard
$1351
Plus
Custom
1. Per Month [Unlimited Users]
Additional Pricing Details