What users are saying about

Booker

24 Ratings

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

Booker

24 Ratings
Score 8.6 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Booker

Because of the integration of so many critical features, I would not hesitate to recommend Booker to others. The few back end drawbacks are a small price to pay for the front end functionality.
K. Joann Clemens profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Booker
WYSIWYG email editor
Adobe Business Catalyst
2.7
Booker
Dynamic content
Adobe Business Catalyst
8.9
Booker
Ability to test dynamic content
Adobe Business Catalyst
7.3
Booker
Landing pages
Adobe Business Catalyst
6.6
Booker
A/B testing
Adobe Business Catalyst
7.0
Booker
Mobile optimization
Adobe Business Catalyst
8.0
Booker
Email deliverability
Adobe Business Catalyst
8.2
Booker
List management
Adobe Business Catalyst
3.3
Booker
Triggered drip sequences
Adobe Business Catalyst
6.8
Booker

Lead Management

Adobe Business Catalyst
1.9
Booker
Lead nurturing
Adobe Business Catalyst
1.9
Booker
Lead scoring and grading
Adobe Business Catalyst
2.3
Booker
Data quality management
Adobe Business Catalyst
1.5
Booker
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
Booker

Campaign Management

Adobe Business Catalyst
2.5
Booker
Calendaring
Adobe Business Catalyst
2.6
Booker
Event/webinar marketing
Adobe Business Catalyst
2.4
Booker

Social Media Marketing

Adobe Business Catalyst
8.2
Booker
Social sharing and campaigns
Adobe Business Catalyst
7.8
Booker
Social profile integration
Adobe Business Catalyst
8.6
Booker

Reporting & Analytics

Adobe Business Catalyst
7.1
Booker
Dashboards
Adobe Business Catalyst
8.1
Booker
Standard reports
Adobe Business Catalyst
7.1
Booker
Custom reports
Adobe Business Catalyst
6.2
Booker

Platform & Infrastructure

Adobe Business Catalyst
6.3
Booker
API
Adobe Business Catalyst
6.7
Booker
Role-based workflow & approvals
Adobe Business Catalyst
7.1
Booker
Customizability
Adobe Business Catalyst
6.1
Booker
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Booker

Pros

  • Analytics: I am able to see on multiple levels traffic, clicks, and most importantly search terms for improving SEO. The reports are easy to generate as well as read, especially for small inexperienced business owners.
  • Marketing: When using the BC platform businesses are able to link up easily with Adobe Marketing to automatically send out emails and newsletters. Its a very smooth and painless process.
  • Online Editing: This is probably the best part of BC. Once a design is approved and launched on the platform, my clients do not have to contact me for small content updates. This frees me up as a small business owner to concentrate on design, new clients, and larger projects for existing clients.
Dan Butler profile photo
  • Booker is very user friendly! If you have any questions their reps are amazing and will definitely help you in whatever way they can.
  • Booker has a great reporting system. You can export any report and edit it from there to how you would like it.
  • Booker is easy to navigate as well.
No photo available

Cons

  • I love web apps but it can be time consuming to get the bulk import file just right the first time
  • Support is good, but the effort to research can be massive for unusual issues
  • Metadata on blog posts and pages can require lots of content editing at a slow pace
Kristi Millsap, MBA profile photo
  • Too many errors and glitches when booking appointments. At times it will say no staff is available or the service won't show up in the menu. At times, refreshing and logging out and back in won't do the trick.
  • When refunding a client in cash, the cash is not deducted from the end of day count, and throws off the register.
  • Should definitely improve their loyalty and rewards program. Customers who login cannot see how many points they have earned. And we can't track in Booker if they've earned a reward. For example: Book 5 blowouts, get the 6th free. Booker won't communicate to you that they have earned a free reward. You have to go into each customer's profile, and look through their past appointments, and count their services, which is time consuming.
Jessie A. Toro profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
It's a robust and reliable product.
Nancy Sheridan profile photo
Booker10.0
Based on 1 answer
Because I'm so familiar with it. I'll definitely reconsider.
No photo available

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
Booker8.3
Based on 3 answers
It gets the job done but is overly detailed and has many steps to do a simple task. Reports are continuously being archived and discontinued. As soon as I get used to one it is no longer available
No photo available

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
Good support; there have been a few issues that we have been unable to resolve
Jerry Dever profile photo
Booker10.0
Based on 2 answers
Booker is very user friendly and its support team is excellent.
No photo available

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
Booker10.0
Based on 1 answer
As far as I know, implementing Booker into our business was fairly easy.
No photo available

Alternatives Considered

We prefer Adobe Business Catalyst over WordPress. Adobe Business Catalyst websites are more secure and you don't have to update plug-ins. Saving our clients in cost over time.
Debra Scarpa profile photo
I've used Millennium in the past - I love the LOOK of SpaBooker better but I don't recall ever having the amount of glitches as Booker has. Their membership process was much more streamlined as well.
Tara Marie Hoxha profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Complete reporting connecting dollars spent on marketing to dollars earned as revenue
  • Faster turn-around on ideas into market-ready content
  • Better service to clients through greater usability in account management
Kristi Millsap, MBA profile photo
  • Better CRM functions than our previous software.
  • Conversion to Booker involved a lot of manual work.
No photo available

Screenshots

Adobe Business Catalyst

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Adobe Business Catalyst Editions & Modules
Adobe Business Catalyst
Additional Pricing Details

Booker

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$250
Booker Editions & Modules
Booker
Edition
Basic
$851
Standard
$1351
Plus
Custom
1. Per Month [Unlimited Users]
Additional Pricing Details