What users are saying about

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

Brightpearl

279 Ratings
Score 7.3 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The key question to a client would be to ask if they want to be able to do their own web site site maintenance without the need of software. The added benefit of the CMS is that it also comes with the CRM, e-Mail campaign capabilities, reporting and much more.
Jeff French profile photo

Brightpearl

Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
Joel Graham profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Brightpearl
WYSIWYG email editor
Adobe Business Catalyst
2.7
Brightpearl
Dynamic content
Adobe Business Catalyst
8.9
Brightpearl
Ability to test dynamic content
Adobe Business Catalyst
7.3
Brightpearl
Landing pages
Adobe Business Catalyst
6.6
Brightpearl
A/B testing
Adobe Business Catalyst
7.0
Brightpearl
Mobile optimization
Adobe Business Catalyst
8.0
Brightpearl
Email deliverability
Adobe Business Catalyst
8.2
Brightpearl
List management
Adobe Business Catalyst
3.3
Brightpearl
Triggered drip sequences
Adobe Business Catalyst
6.8
Brightpearl

Lead Management

Adobe Business Catalyst
1.9
Brightpearl
Lead nurturing
Adobe Business Catalyst
1.9
Brightpearl
Lead scoring and grading
Adobe Business Catalyst
2.3
Brightpearl
Data quality management
Adobe Business Catalyst
1.5
Brightpearl
Automated sales alerts and tasks
Adobe Business Catalyst
1.8
Brightpearl

Campaign Management

Adobe Business Catalyst
2.5
Brightpearl
Calendaring
Adobe Business Catalyst
2.6
Brightpearl
Event/webinar marketing
Adobe Business Catalyst
2.4
Brightpearl

Social Media Marketing

Adobe Business Catalyst
8.2
Brightpearl
Social sharing and campaigns
Adobe Business Catalyst
7.8
Brightpearl
Social profile integration
Adobe Business Catalyst
8.6
Brightpearl

Reporting & Analytics

Adobe Business Catalyst
7.1
Brightpearl
Dashboards
Adobe Business Catalyst
8.1
Brightpearl
Standard reports
Adobe Business Catalyst
7.1
Brightpearl
Custom reports
Adobe Business Catalyst
6.2
Brightpearl

Platform & Infrastructure

Adobe Business Catalyst
6.3
Brightpearl
API
Adobe Business Catalyst
6.7
Brightpearl
Role-based workflow & approvals
Adobe Business Catalyst
7.1
Brightpearl
Customizability
Adobe Business Catalyst
6.1
Brightpearl
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Brightpearl

Pros

  • Extremely stable platform.
  • Very flexible with the modules and web apps features.
  • The development UI side of the platform makes it very comfortable and easy for front end coding.
Hudsen Smith profile photo
  • Brightpearl allows you to create filters and set favorites, which enables us to view orders in different categories easily, and avoid having to scroll through numerous orders to find the ones we're looking for.
  • Brightpearl gives you the option of adding pertinent product details such as weight, dimensions, and cost to our company, which is helpful both for accounting and as an internal resource for customer support.
  • Brightpearl has great dashboards showing charts and graphs of sales sorted by channels, which is helpful for monitoring progress.
Joel Graham profile photo

Cons

  • Better drill down of the reports & analytics feature.
  • Better integration and clarity with the CRM (Customer Relations Management) section.
  • More selection of HTML5/CSS3 Responsive templates.
Hudsen Smith profile photo
  • Transfers - Brightpearl is aware of this limitation and is working on it for its next release. The process is extra long, requiring unnecessary steps.
  • Bundles - We sell products in multiple package sizes, and anything requiring bundling needs too much physical work. Allocation, transfers, and reporting needs to be automated.
  • Search - The search function requires exact spelling and there is no universal search. You need to decide what you are searching for (e.g. products, customers, sales, vendors etc.) before searching. Additionally, it isn't easy to search for an option value within a product when making bundles or transfers. You must search for the parent item and then look around until your item is found.
  • Sale Creation - to make a sale from scratch takes a lot of time and effort. It is better for recording sales than making them.
Izzy Raskin profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus profile photo
Brightpearl8.2
Based on 12 answers
Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
Chris Metropulos profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
Brightpearl7.4
Based on 6 answers
Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
Dan Thomas profile photo

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
Brightpearl10.0
Based on 1 answer
Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
Dan Thomas profile photo

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
Brightpearl9.0
Based on 1 answer
Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
Dan Thomas profile photo

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
Brightpearl7.5
Based on 133 answers
Brightpearl support is friendly, quick, and makes you feel as if your problem is important to them as well. If Brightpearl made some of the sales features standard (issues listed in previous question) this would make the support teams' work much simpler. I am hoping support can submit feedback so in the next software update they could potentially be implemented. It is also very positive to know that the support team is conscious that you're running a business and that this software is central to fulfilling orders. They correct things without disrupting you or any one else's system.
Chris Metropulos profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Brightpearl1.0
Based on 1 answer
No in house training was given.
Dan Thomas profile photo

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
Brightpearl7.0
Based on 1 answer
The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
Dan Thomas profile photo

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
Brightpearl6.5
Based on 104 answers
First and foremost, it is hugely important to have a database with complete product information completed in advance to begin about importing products in Brightpearl. The huge downside to this is that we have thousands and thousands of SKUs however Brightpearl can only import 500 at a time and they have their technological/security reasons. This was a bit difficult due to us having to import in phases. The other setup was actually quite manageable and again support was key. Once everything was set up technically our team really came through in training and testing to really optimize the system to suit our needs
Chris Metropulos profile photo

Alternatives Considered

We didn't really used many products before deciding to use Business Catalyst. When we started we developed sites using an old product (GoLive) and then created a few sites in WordPress. We didn't like that fact that WordPress needed an add-on every time we wanted additional functionality and trying keep on top of updates was distracting.Adobe's Business Catalyst gave us an all in one system to replace the multiple products clients required to run their online businesses. We also didn't have to remember which sites had what add-ons updated...or not. Business Catalyst is SaaS which allows us to always have the latest updates and functionality ready at our fingertips.
Pauline Kraus profile photo
We have not used any other inventory systems. Before we had Brightpearl, we kept track of inventory via Microsoft Excel sheets. BrightPearl is a vast improvement to our old system.
Palma Tiberi profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
Brightpearl6.5
Based on 5 answers
Brightpearl works fairly well under high stress conditions, we can have multiple people using the system at once in several different ways and this allows us to complete all of the running of the business smoothly. Sales can be put into the system while the despatch team prepares the goods to be sent out, and the accountants check and process payments while management sees to ordering in new stock swiftly.
Dan Thomas profile photo

Return on Investment

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz profile photo
  • Our outgoing delivery system has been made into a much smoother operation.
  • Sales are easier to put on and trace at a later date.
  • Sales and refunds are not condensed and easily traceable.
Dan Thomas profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Adobe Business Catalyst Editions & Modules
Adobe Business Catalyst
Additional Pricing Details

Brightpearl

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Brightpearl Editions & Modules
Brightpearl
Edition
Entry
$3751
Growth
$6002
High Growth
$1,0003
1. Up to 1,000 orders per month
2. Up to 5,000 orders per month
3. Up to 25,000 orders per month
Additional Pricing Details