What users are saying about
58 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101
279 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.4 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

Adobe Business Catalyst is an absolute rock-star for companies that want an all in one solution, who have limited budgets and/or little technical expertise. It will scale well and can grow with your company. It is more complex and more flexible than something like Wix, where your options are heavily limited, but less open than WordPress where you can use plug-ins and custom code to rebuild how anything works. So it is a nice area in the middle.Adobe Business Catalyst would probably not be a great solution for companies who want absolute control over their website and everything in it and have highly experienced technical resources to build out whatever they need since not every area of the website or server can be modified.
Jonathan Hodak profile photo

Brightpearl

It is very appropriate for use in gathering and keeping a detailed list of client information for future orders and current orders. It is also suited for taking that information and generating a list of customers to include in a marketing campaign. I would suggest brightpearl would be less appropriate for a business that has a very small list of clients, and deals mainly with loose bulk material.
Daniel Ewers profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Brightpearl
WYSIWYG email editor
Adobe Business Catalyst
2.5
Brightpearl
Dynamic content
Adobe Business Catalyst
9.0
Brightpearl
Ability to test dynamic content
Adobe Business Catalyst
7.6
Brightpearl
Landing pages
Adobe Business Catalyst
6.7
Brightpearl
A/B testing
Adobe Business Catalyst
7.0
Brightpearl
Mobile optimization
Adobe Business Catalyst
8.0
Brightpearl
Email deliverability
Adobe Business Catalyst
8.1
Brightpearl
List management
Adobe Business Catalyst
3.2
Brightpearl
Triggered drip sequences
Adobe Business Catalyst
6.8
Brightpearl

Lead Management

Adobe Business Catalyst
1.8
Brightpearl
Lead nurturing
Adobe Business Catalyst
1.8
Brightpearl
Lead scoring and grading
Adobe Business Catalyst
2.2
Brightpearl
Data quality management
Adobe Business Catalyst
1.4
Brightpearl
Automated sales alerts and tasks
Adobe Business Catalyst
1.8
Brightpearl

Campaign Management

Adobe Business Catalyst
2.4
Brightpearl
Calendaring
Adobe Business Catalyst
2.5
Brightpearl
Event/webinar marketing
Adobe Business Catalyst
2.3
Brightpearl

Social Media Marketing

Adobe Business Catalyst
8.2
Brightpearl
Social sharing and campaigns
Adobe Business Catalyst
7.8
Brightpearl
Social profile integration
Adobe Business Catalyst
8.6
Brightpearl

Reporting & Analytics

Adobe Business Catalyst
7.1
Brightpearl
Dashboards
Adobe Business Catalyst
8.0
Brightpearl
Standard reports
Adobe Business Catalyst
7.1
Brightpearl
Custom reports
Adobe Business Catalyst
6.1
Brightpearl

Platform & Infrastructure

Adobe Business Catalyst
6.4
Brightpearl
API
Adobe Business Catalyst
7.1
Brightpearl
Role-based workflow & approvals
Adobe Business Catalyst
7.0
Brightpearl
Customizability
Adobe Business Catalyst
6.0
Brightpearl
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Brightpearl

Pros

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak profile photo
  • Assigning a cost to each product. We purchase at different costs, and each sale gets allocated a cost from the purchase order.
  • Audit trail - Each product has a full audit trail with references. Each addition comes with a linked purchase order, each subtraction comes with a linked sales order, and each transfer has the costs of goods associated.
  • Sales channel aggregation - we sell on multiple sales channels, and the products are in multiple physical warehouses. The sales come through from a variety of reporting methods. Brightpearl assigns each channel its own data, and displays all sales in a central dashboard.
  • Filtering - All products and sales can be filtered by sales channel, location, type, category, warehouse and many others. It provides an invaluable real- time snapshot of inventory allocations.
  • Customer support - In my role as power user and troubleshooter, I am in contact with a support agent on average 3 times a week, and each time they are knowledgeable, responsive, and competent. All questions are answered, and issues are fixed immediately.
  • Warehouse workflow - Sales are consolidated into goods notes, allowing the warehouse to print a consolidated pick list organized by bay, and then print all the packing lists, on which the order items are clearly displayed.
  • Purchasing - POs are made within the system and emailed from the system. They can then be received and allocated from within.
  • Product Organization - Each product can be made with all of its important information, and similar items can be sorted by option value. It's clean and elegant.
Izzy Raskin profile photo

Cons

  • The learning curve can be steep.
  • There is no access to the server side programming so some functionality needs a work around or cannot be accomplished.
  • It is more expensive for users than many of the other website options.
Pauline Kraus profile photo
  • Transfers - Brightpearl is aware of this limitation and is working on it for its next release. The process is extra long, requiring unnecessary steps.
  • Bundles - We sell products in multiple package sizes, and anything requiring bundling needs too much physical work. Allocation, transfers, and reporting needs to be automated.
  • Search - The search function requires exact spelling and there is no universal search. You need to decide what you are searching for (e.g. products, customers, sales, vendors etc.) before searching. Additionally, it isn't easy to search for an option value within a product when making bundles or transfers. You must search for the parent item and then look around until your item is found.
  • Sale Creation - to make a sale from scratch takes a lot of time and effort. It is better for recording sales than making them.
Izzy Raskin profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Adobe, is very expensive, has a solid background and produces quality programs. You can't argue with that
No photo available
Brightpearl8.2
Based on 12 answers
Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
Chris Metropulos profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
Brightpearl7.4
Based on 6 answers
Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
Dan Thomas profile photo

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
Brightpearl10.0
Based on 1 answer
Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
Dan Thomas profile photo

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
Brightpearl9.0
Based on 1 answer
Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
Dan Thomas profile photo

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
Brightpearl7.5
Based on 133 answers
Brightpearl is great for customer support. Highly recommended. Their support ticket system is fairly quick meaning you get responses to your queries fast and without delay. Also, their Gold Support for the first year is vital I would say! Definitely recommended. Please don't underestimate the need for support in your first year!
Gary Murray profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Brightpearl1.0
Based on 1 answer
No in house training was given.
Dan Thomas profile photo

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
Brightpearl7.0
Based on 1 answer
The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
Dan Thomas profile photo

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
Brightpearl6.5
Based on 104 answers
It's taken around a year to reach the stage we're at now, which has been a long and hard slog. Partially because not everyone here took part in training when they should have but also because there's a lot of information to take onboard.
Gary Murray profile photo

Alternatives Considered

More reliable; more integrated tools
Nancy Sheridan profile photo
We used to use Sage Line 50 and brightpearl offers so much more. We did briefly look in to some of the newer Sage packages but they were much more expensive and did not seem as good as brightpearl. We also looked at SAP but the price difference was much too big to consider.
Martin Greenway profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
Brightpearl6.6
Based on 5 answers
Brightpearl works fairly well under high stress conditions, we can have multiple people using the system at once in several different ways and this allows us to complete all of the running of the business smoothly. Sales can be put into the system while the despatch team prepares the goods to be sent out, and the accountants check and process payments while management sees to ordering in new stock swiftly.
Dan Thomas profile photo

Return on Investment

  • Better customer service
  • Faster site builds.
  • Workflow notifications and faster response time.
Nancy Sheridan profile photo
  • Customer database improvement
  • More accurate reporting which is live
  • Less time spent on administration
Robert Cooke profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Adobe Business Catalyst Editions & Modules
Adobe Business Catalyst
Additional Pricing Details

Brightpearl

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Brightpearl Editions & Modules
Brightpearl
Edition
Entry
$3751
Growth
$6002
High Growth
$1,0003
1. Up to 1,000 orders per month
2. Up to 5,000 orders per month
3. Up to 25,000 orders per month
Additional Pricing Details