What users are saying about
58 Ratings
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Score 7.8 out of 101
50 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Cascade Server

If you need a CMS that is user-friendly, and is able to be customized by developers, then Cascade Server is your tool. If you are looking for a "slick" CMS that requires fewer developers to be involved, then Cascade Server probably isn't for you. Remember, however, with "easy to implement out-of-the-box" comes severe limitations with what you can do with it. Cascade Server is the CMS of choice if you don't want those limitations, and you want to tailor it to your organization's specific needs.
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Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Cascade Server
WYSIWYG email editor
Adobe Business Catalyst
2.5
Cascade Server
Dynamic content
Adobe Business Catalyst
9.0
Cascade Server
Ability to test dynamic content
Adobe Business Catalyst
7.5
Cascade Server
Landing pages
Adobe Business Catalyst
6.7
Cascade Server
A/B testing
Adobe Business Catalyst
7.0
Cascade Server
Mobile optimization
Adobe Business Catalyst
8.0
Cascade Server
Email deliverability
Adobe Business Catalyst
8.1
Cascade Server
List management
Adobe Business Catalyst
3.2
Cascade Server
Triggered drip sequences
Adobe Business Catalyst
6.8
Cascade Server

Lead Management

Adobe Business Catalyst
1.8
Cascade Server
Lead nurturing
Adobe Business Catalyst
1.8
Cascade Server
Lead scoring and grading
Adobe Business Catalyst
2.2
Cascade Server
Data quality management
Adobe Business Catalyst
1.5
Cascade Server
Automated sales alerts and tasks
Adobe Business Catalyst
1.8
Cascade Server

Campaign Management

Adobe Business Catalyst
2.4
Cascade Server
Calendaring
Adobe Business Catalyst
2.5
Cascade Server
Event/webinar marketing
Adobe Business Catalyst
2.3
Cascade Server

Social Media Marketing

Adobe Business Catalyst
8.2
Cascade Server
Social sharing and campaigns
Adobe Business Catalyst
7.8
Cascade Server
Social profile integration
Adobe Business Catalyst
8.6
Cascade Server

Reporting & Analytics

Adobe Business Catalyst
7.1
Cascade Server
Dashboards
Adobe Business Catalyst
8.0
Cascade Server
Standard reports
Adobe Business Catalyst
7.1
Cascade Server
Custom reports
Adobe Business Catalyst
6.1
Cascade Server

Platform & Infrastructure

Adobe Business Catalyst
6.4
Cascade Server
7.9
API
Adobe Business Catalyst
7.1
Cascade Server
9.4
Role-based workflow & approvals
Adobe Business Catalyst
7.0
Cascade Server
Customizability
Adobe Business Catalyst
6.0
Cascade Server
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Cascade Server
Internationalization / multi-language
Adobe Business Catalyst
Cascade Server
6.4

Security

Adobe Business Catalyst
Cascade Server
9.9
Role-based user permissions
Adobe Business Catalyst
Cascade Server
9.9

Web Content Creation

Adobe Business Catalyst
Cascade Server
8.1
WYSIWYG editor
Adobe Business Catalyst
Cascade Server
9.5
Code quality / cleanliness
Adobe Business Catalyst
Cascade Server
9.6
Admin section
Adobe Business Catalyst
Cascade Server
8.9
Page templates
Adobe Business Catalyst
Cascade Server
7.3
Library of website themes
Adobe Business Catalyst
Cascade Server
5.5
Mobile optimization / responsive design
Adobe Business Catalyst
Cascade Server
7.6
Publishing workflow
Adobe Business Catalyst
Cascade Server
9.7
Form generator
Adobe Business Catalyst
Cascade Server
6.8

Web Content Management

Adobe Business Catalyst
Cascade Server
6.5
Content taxonomy
Adobe Business Catalyst
Cascade Server
6.8
SEO support
Adobe Business Catalyst
Cascade Server
7.2
Bulk management
Adobe Business Catalyst
Cascade Server
7.8
Availability / breadth of extensions
Adobe Business Catalyst
Cascade Server
6.0
Community / comment management
Adobe Business Catalyst
Cascade Server
4.8

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • Cascade Server handles the task of permissions and access very well. It allows for very precise permissions based on individual assets from an entire site all the way down to a single page or directory. Users and groups are easy to understand and manage.
  • Customization of the product to fit our needs is amazing. Our programmers have been able to create a system that is superbly flexible, yet does not allow for "off-the-wall" changes and edits to pages.
  • Version control is wonderful. User can now make edits to pages and not feel pressured to make it perfect, knowing that it can be rolled back to a previous version to start again, if needed.
David Van Wie profile photo

Cons

  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Dan Butler profile photo
  • One of the drawbacks of being an XML-based content management system is that any text entered, that isn't XML-compliant, triggers an XML error and the content can't be saved. The company seems to be working on this, as it recently released a new feature allowing content to be saved as JSON and CSS, which don't have to be XML-compliant.
  • There is room for improvement when working with images. While the company has made improvements to the image editor and recently added the ability upload images via "drag and drop", the system can't save multiple versions of uploaded images automatically (e.g. original, medium, thumbnail).
  • While Cascade Server's push architecture offers performance and security benefits, it can make maintaining a large website challenging. For example, the only way to re-publish template-specific pages is by writing your own web services application in either PHP or Java.
Erik Espana profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus profile photo
Cascade Server9.1
Based on 26 answers
We manage numerous business needs in Cascade Server and are heavily invested in the product. It would require a lot of effort and training to migrate to another system.
Erik Espana profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
Cascade Server9.1
Based on 4 answers
It is very straight forward. It's a very clean interface.
Graham Lewis profile photo

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
Cascade Server6.7
Based on 4 answers
Amazing customer service and VERY customizable.
Graham Lewis profile photo

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
Cascade Server8.0
Based on 1 answer
Does a great job.
Collan Davidson profile photo

Support

Adobe Business Catalyst8.6
Based on 5 answers
Good support; there have been a few issues that we have been unable to resolve
Jerry Dever profile photo
Cascade Server9.1
Based on 5 answers
The responses are quick and right on point. There is also a huge user support group as well.
Graham Lewis profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Cascade Server7.0
Based on 1 answer
Training was helpful.
Collan Davidson profile photo

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
Cascade Server5.0
Based on 1 answer
Still needed that physical help
Collan Davidson profile photo

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
Cascade Server9.1
Based on 4 answers
Making sure that our export from our previous CMS was correct was crucial. If it wasn't, we would have been in a world of hurt. Thanks to the import tool Hannon Hill created, everything went great and all pages were successfully imported.
Graham Lewis profile photo

Alternatives Considered

As far as the CMS for BC goes, there is none out there that compares. In the past we have utilized Joomla, Wordpress, Mambo, Drupal, Concrete 5 and others. None of them were as easy to use and train on that Adobe's Business Catalyst. Our alternative to BC is WordPress when our clients want a less expensive solution. For the most part that works OK but we have had issues with plugin incompatibility among other issues. We lost at least two clients because of similar issues. The other great part about BC's solution is that we can still work with our favorite site creation tool - Dreamweaver. The whole process continues to be more and more simplified with added features to the system. No other solution (that we've found) offers such an easy way to create custom web sites that are easily editable by our clients.
Jeff French profile photo
It is way beyond what LCMS is/was. Everything we wanted LCMS to do, Cascade did and did it perfectly.
Graham Lewis profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
Cascade Server5.0
Based on 1 answer
I used it only a few times.
Collan Davidson profile photo

Return on Investment

  • Surprisingly enough and despite having a second, less expensive hosting solution, a majority of our clients prefer to use the Adobe Business Catalyst solution. We are then able to enjoy the commissions that are returned as we sign up new customers for annual contracts.
  • Being able to store and utilize data that comes from web form submissions has been very helpful in customer retention since we became a partner in 2011. Since that time, we have only lost two clients. That's 3 times better than our other hosting solution.
  • Our largest negative impact has come from having only one choice in SSLs. For example, we had a great client in a local and growing bank. We spent 2 months getting the web site built to their specifications and we were very clear on the SSL situation. However, once the site went live, problems arose. In the past they had submitted their site to search engines with their secure URL and that was all that was indexed. Then when their customers searched for their site and clicked on the secure URL, it either showed that the site could not be found OR it said that they were entering to a site with an unverified SSL. People would then call the bank and complain. We then had to quickly move their site to another solution costing us days of re-development time and resources.
Jeff French profile photo
  • Non-technical people can become content editors with only a modicum of training; better still, they are kept from messing with the design templates! We have saved money in the form of labor that would otherwise be spent training and policing staff and faculty to abide by our web standards and guidelines.
  • There is breathing room within the CMS for our team of designers and developers to use jQuery, Javascript, etc. to develop unique call-outs and features otherwise not built into the system; not having tyrannical coding restrictions makes for happier developers on staff and less need for outsourcing (again, saving us time and money)
Christopher Davis profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cascade Server

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details