What users are saying about

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

CommerceV3

1 Ratings
Score 9.1 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The key question to a client would be to ask if they want to be able to do their own web site site maintenance without the need of software. The added benefit of the CMS is that it also comes with the CRM, e-Mail campaign capabilities, reporting and much more.
Jeff French profile photo

CommerceV3

I believe CommerceV3 (CV3) is best suited for small to mid-level catalog companies. You would want to make sure to integrate CV3 with your back end system or you'll be doing a lot of manual entries or manipulating data for table uploads. You can easily manage the templates in CV3 with a basic knowledge of HTML and work up from there
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Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
CommerceV3
WYSIWYG email editor
Adobe Business Catalyst
2.7
CommerceV3
Dynamic content
Adobe Business Catalyst
8.9
CommerceV3
Ability to test dynamic content
Adobe Business Catalyst
7.3
CommerceV3
Landing pages
Adobe Business Catalyst
6.6
CommerceV3
A/B testing
Adobe Business Catalyst
7.0
CommerceV3
Mobile optimization
Adobe Business Catalyst
8.0
CommerceV3
Email deliverability
Adobe Business Catalyst
8.2
CommerceV3
List management
Adobe Business Catalyst
3.3
CommerceV3
Triggered drip sequences
Adobe Business Catalyst
6.8
CommerceV3

Lead Management

Adobe Business Catalyst
1.9
CommerceV3
Lead nurturing
Adobe Business Catalyst
1.9
CommerceV3
Lead scoring and grading
Adobe Business Catalyst
2.3
CommerceV3
Data quality management
Adobe Business Catalyst
1.5
CommerceV3
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
CommerceV3

Campaign Management

Adobe Business Catalyst
2.5
CommerceV3
Calendaring
Adobe Business Catalyst
2.6
CommerceV3
Event/webinar marketing
Adobe Business Catalyst
2.4
CommerceV3

Social Media Marketing

Adobe Business Catalyst
8.2
CommerceV3
Social sharing and campaigns
Adobe Business Catalyst
7.8
CommerceV3
Social profile integration
Adobe Business Catalyst
8.6
CommerceV3

Reporting & Analytics

Adobe Business Catalyst
7.1
CommerceV3
Dashboards
Adobe Business Catalyst
8.1
CommerceV3
Standard reports
Adobe Business Catalyst
7.1
CommerceV3
Custom reports
Adobe Business Catalyst
6.2
CommerceV3

Platform & Infrastructure

Adobe Business Catalyst
6.3
CommerceV3
API
Adobe Business Catalyst
6.6
CommerceV3
Role-based workflow & approvals
Adobe Business Catalyst
7.1
CommerceV3
Customizability
Adobe Business Catalyst
6.1
CommerceV3
Integration with Salesforce.com
Adobe Business Catalyst
5.5
CommerceV3

Online Storefront

Adobe Business Catalyst
CommerceV3
8.1
Product catalog & listings
Adobe Business Catalyst
CommerceV3
9.1
Product management
Adobe Business Catalyst
CommerceV3
7.3
Bulk product upload
Adobe Business Catalyst
CommerceV3
8.2
Branding
Adobe Business Catalyst
CommerceV3
6.4
Mobile storefront
Adobe Business Catalyst
CommerceV3
7.3
Product variations
Adobe Business Catalyst
CommerceV3
9.1
Visual customization
Adobe Business Catalyst
CommerceV3
9.1

Online Shopping Cart

Adobe Business Catalyst
CommerceV3
7.7
Abandoned cart recovery
Adobe Business Catalyst
CommerceV3
8.2
Checkout user experience
Adobe Business Catalyst
CommerceV3
7.3

Online Payment System

Adobe Business Catalyst
CommerceV3
9.1
eCommerce security
Adobe Business Catalyst
CommerceV3
9.1

eCommerce Marketing

Adobe Business Catalyst
CommerceV3
8.6
Promotions & discounts
Adobe Business Catalyst
CommerceV3
9.1
SEO
Adobe Business Catalyst
CommerceV3
8.2

eCommerce Business Management

Adobe Business Catalyst
CommerceV3
8.6
Order processing
Adobe Business Catalyst
CommerceV3
8.2
Inventory management
Adobe Business Catalyst
CommerceV3
8.2
Shipping
Adobe Business Catalyst
CommerceV3
9.1
Custom functionality
Adobe Business Catalyst
CommerceV3
9.1

Pros

  • Blogs are one of the best ways to generate new content and gain organic rankings with search engines. Business Catalyst's built in blog engine allows users to have their blog resident on their website instead of having to maintain to two sites. This helps to keep the website fresh and builds SEO.
  • Business Catalyst provides a comprehensive Email Marketing module. Users can create and schedule email series. BC also allows for other modules to be placed within the email so that as you update content on your website you are also populating your email newsletter.
  • Although not a feature of Business Catalyst itself, there is a great community of BC partners that support one another. The community shares their knowledge and successes as well as their trials and tribulations. The community happily welcomes new partners without condition or judgement. Through the knowledge shared partners can learn about the platform itself, site building in general, tips on working with clients and how to build their own business.
  • Business Catalyst support is excellent. Being able to chat with support in real time while you are talking a client through a problem is a great asset.
  • The Web Apps module is a powerful feature which allows users to add content to the site while locking in the design. Users simply fill out a form and the information is added to the site perfectly formatted.
  • The ability to replicate sites allows partners to reproduce a successful site thereby reducing build time and increasing productivity and profits.
Pauline Kraus profile photo
  • CV3 provides us a plethora of marketing tools to customize offers and campaigns to our customers. I've used BigCommerce and Shopify and neither comes close to the capability of fine tuning sales, offers, and discounts by product, category, customer and more.
  • The purpose of partnering with any e-commerce platform is to provide a secure site and stable checkout process for our customers. CV3 has been amazing at keeping our site up and running through peak traffic and attempted hacks. The checkout process has been rock solid and also integrates seamlessly with PayPal. I've used Amazon Payments in the past without incident, but decided to end that option due to Amazon's policies.
  • CV3's architecture on the back-end is designed to be plain and simple which provides an easy-to-use interface to streamline our work. The template driven structure to manage the front-end will become a favorite for most programmers in no time at all. In fact, I'm not a programmer, but do customization and design changes almost on a daily basis with ease. Any changes made to a template may be viewed on a staging server before pushing live. Templates, as well as other data may be downloaded any time for backups. Exports and imports of product data is simple and powerful allowing me to change massive amounts of data easily.
  • Customer support is always a contentious issue with most providers, however, CV3 has by far been the best I've encountered in over 30+ years of experience with software vendors. They are very responsive and escalate the issue to the proper person without having the redundancy you experience with so many other companies. They understand the issue the first time, and tell you the truth.
  • Any e-commerce business is about shipping. CV3 has the most powerful tools to control shipping. It will challenge the most creative minds on how to best merchandise products based on weight, dollar amount, global geographical location, dimensions, category, exception rules, by carrier, all the way down to the sku level which can have it's own set of rules. It gets complicated, but it works great and ties in with the promotional features as well.
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Cons

  • There is a lot of documentation out there, but much of it is out of date or lacking in detail or specificity.
  • The biggest weakness of BC is its support. While the chat feature is good, it has long hold times and staff that is not knowledgeable about the product. I doubt anyone in support has ever even built a site with Business Catalyst before. They need US support centers with actual designers or developers who would be able actually help. It seems like 50% of our support questions should be easy but end up being escalated as a "not for the development team" or never answered.
  • The Admin UI could be more intuitive and the In-Content Editing is very difficult to actually use in practice with a novice client.
John Reitz profile photo
  • An area I'd like to see enhanced is the sku level pricing calendar. You can set specials prices to start and stop at certain dates and times, but it's fixed to certain years. You can't have your chosen items go to seasonal pricing every year at the same time, you have to change the years each year.
  • There are multiple product setups: basic, parent with children, and sub-products. Each type exports on the same datasheet all intermingled and this can be tedious isolating the different types for editing and re-import.
  • Vendor and Brand are data points on each item, but they are not controlled by a table. We end up with the same vendor or brand misspelled multiple times.
  • There is no FTP capability (PCI issue?) and no blog site with the parent domain. These have to be handled using a separate sub-domain.
  • The shipping calculator for customers should be available anywhere there is a shipping option presented during checkout.
  • Faster live times. Currently, it takes about 5 to 10 minutes to see template/product changes pushed to the live cdn.
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
We don't think twice about working with Business Catalyst. This all-in-one platform allows us to efficiently run our web agency by deploying powerful web solutions to our clients that they can maintain and manage themselves. We spend less time developing and supporting our clients which allows us to focus on their business goals and marketing initiatives to help grow their business.
Scott Shefler profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

More reliable; more integrated tools
Nancy Sheridan profile photo
In my view, CV3 meets our needs better by allowing us a much easier way to manage the front end the way the templates are structured. BigCommerce recommended using an FTP tool to download, modify, then upload. Shopify has some very sophisticated templates, which, in my mind, required a senior level programmer or lots of outsourcing for even minor changes.Neither of the other systems come close to CV3's marketing capabilities through their promotional tool without any add-ons. Shopify, for example, is stripped down and if you want a certain feature you have to find one of their approved partners, sign-up, integrate the feature and hope it works. To purchase all the features we're currently using in CV3 you'd have quite a list (and expense) of partners. Examples would be enhanced shipping capabilities or the ability to customize a product purchase.CV3 has features specifically geared for a catalog company, like request forms and capturing key codes. Plus, built-in rewards program, wishlist, gift certificates, bulk email, and data feeds for Google Shopper, Channel Advisor and SingleFeed.
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Better customer service
  • Faster site builds.
  • Workflow notifications and faster response time.
Nancy Sheridan profile photo
  • One positive impact has been the use of product reviews. This feature has helped us weed out bad products and promote good ones while allowing customers to share their experience.
  • It's a fixed fee user agreement which favors increasing sales.
  • The stability of the checkout process has helped conversions and lowered support.
  • Having integrated inventory with our back end has helped meet customer expectations.
  • The promotional capabilities of CV3 has allowed us to provide new and different offers keeping customers engaged.
No photo available

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

CommerceV3

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$1,995*
1.  per store
Additional Pricing Details