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Score 7.8 out of 101
1 Ratings
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Score 9.1 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

CommerceV3

I believe CommerceV3 (CV3) is best suited for small to mid-level catalog companies. You would want to make sure to integrate CV3 with your back end system or you'll be doing a lot of manual entries or manipulating data for table uploads. You can easily manage the templates in CV3 with a basic knowledge of HTML and work up from there
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
CommerceV3
WYSIWYG email editor
Adobe Business Catalyst
2.5
CommerceV3
Dynamic content
Adobe Business Catalyst
9.0
CommerceV3
Ability to test dynamic content
Adobe Business Catalyst
7.6
CommerceV3
Landing pages
Adobe Business Catalyst
6.7
CommerceV3
A/B testing
Adobe Business Catalyst
7.0
CommerceV3
Mobile optimization
Adobe Business Catalyst
8.0
CommerceV3
Email deliverability
Adobe Business Catalyst
8.1
CommerceV3
List management
Adobe Business Catalyst
3.2
CommerceV3
Triggered drip sequences
Adobe Business Catalyst
6.8
CommerceV3

Lead Management

Adobe Business Catalyst
1.8
CommerceV3
Lead nurturing
Adobe Business Catalyst
1.8
CommerceV3
Lead scoring and grading
Adobe Business Catalyst
2.2
CommerceV3
Data quality management
Adobe Business Catalyst
1.5
CommerceV3
Automated sales alerts and tasks
Adobe Business Catalyst
1.8
CommerceV3

Campaign Management

Adobe Business Catalyst
2.4
CommerceV3
Calendaring
Adobe Business Catalyst
2.5
CommerceV3
Event/webinar marketing
Adobe Business Catalyst
2.3
CommerceV3

Social Media Marketing

Adobe Business Catalyst
8.2
CommerceV3
Social sharing and campaigns
Adobe Business Catalyst
7.8
CommerceV3
Social profile integration
Adobe Business Catalyst
8.6
CommerceV3

Reporting & Analytics

Adobe Business Catalyst
7.1
CommerceV3
Dashboards
Adobe Business Catalyst
8.0
CommerceV3
Standard reports
Adobe Business Catalyst
7.1
CommerceV3
Custom reports
Adobe Business Catalyst
6.1
CommerceV3

Platform & Infrastructure

Adobe Business Catalyst
6.4
CommerceV3
API
Adobe Business Catalyst
7.1
CommerceV3
Role-based workflow & approvals
Adobe Business Catalyst
7.0
CommerceV3
Customizability
Adobe Business Catalyst
6.0
CommerceV3
Integration with Salesforce.com
Adobe Business Catalyst
5.5
CommerceV3

Online Storefront

Adobe Business Catalyst
CommerceV3
8.1
Product catalog & listings
Adobe Business Catalyst
CommerceV3
9.1
Product management
Adobe Business Catalyst
CommerceV3
7.3
Bulk product upload
Adobe Business Catalyst
CommerceV3
8.2
Branding
Adobe Business Catalyst
CommerceV3
6.4
Mobile storefront
Adobe Business Catalyst
CommerceV3
7.3
Product variations
Adobe Business Catalyst
CommerceV3
9.1
Visual customization
Adobe Business Catalyst
CommerceV3
9.1

Online Shopping Cart

Adobe Business Catalyst
CommerceV3
7.7
Abandoned cart recovery
Adobe Business Catalyst
CommerceV3
8.2
Checkout user experience
Adobe Business Catalyst
CommerceV3
7.3

Online Payment System

Adobe Business Catalyst
CommerceV3
9.1
eCommerce security
Adobe Business Catalyst
CommerceV3
9.1

eCommerce Marketing

Adobe Business Catalyst
CommerceV3
8.6
Promotions & discounts
Adobe Business Catalyst
CommerceV3
9.1
SEO
Adobe Business Catalyst
CommerceV3
8.2

eCommerce Business Management

Adobe Business Catalyst
CommerceV3
8.6
Order processing
Adobe Business Catalyst
CommerceV3
8.2
Inventory management
Adobe Business Catalyst
CommerceV3
8.2
Shipping
Adobe Business Catalyst
CommerceV3
9.1
Custom functionality
Adobe Business Catalyst
CommerceV3
9.1

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • CV3 provides us a plethora of marketing tools to customize offers and campaigns to our customers. I've used BigCommerce and Shopify and neither comes close to the capability of fine tuning sales, offers, and discounts by product, category, customer and more.
  • The purpose of partnering with any e-commerce platform is to provide a secure site and stable checkout process for our customers. CV3 has been amazing at keeping our site up and running through peak traffic and attempted hacks. The checkout process has been rock solid and also integrates seamlessly with PayPal. I've used Amazon Payments in the past without incident, but decided to end that option due to Amazon's policies.
  • CV3's architecture on the back-end is designed to be plain and simple which provides an easy-to-use interface to streamline our work. The template driven structure to manage the front-end will become a favorite for most programmers in no time at all. In fact, I'm not a programmer, but do customization and design changes almost on a daily basis with ease. Any changes made to a template may be viewed on a staging server before pushing live. Templates, as well as other data may be downloaded any time for backups. Exports and imports of product data is simple and powerful allowing me to change massive amounts of data easily.
  • Customer support is always a contentious issue with most providers, however, CV3 has by far been the best I've encountered in over 30+ years of experience with software vendors. They are very responsive and escalate the issue to the proper person without having the redundancy you experience with so many other companies. They understand the issue the first time, and tell you the truth.
  • Any e-commerce business is about shipping. CV3 has the most powerful tools to control shipping. It will challenge the most creative minds on how to best merchandise products based on weight, dollar amount, global geographical location, dimensions, category, exception rules, by carrier, all the way down to the sku level which can have it's own set of rules. It gets complicated, but it works great and ties in with the promotional features as well.
No photo available

Cons

  • They do not have the ability to create and build custom plug-ins for use on websites.
  • They do not support every payment gateway, they support the major ones, and most others, but if you have some very unusual payment gateway, it might not be supported.
  • The custom web apps were absolutely one of my favorite parts of this system, and it is really a shame that they do not allow them to be used on all tiers of the website, you have to get the web commerce tier to edit and use them.
Jonathan Hodak profile photo
  • An area I'd like to see enhanced is the sku level pricing calendar. You can set specials prices to start and stop at certain dates and times, but it's fixed to certain years. You can't have your chosen items go to seasonal pricing every year at the same time, you have to change the years each year.
  • There are multiple product setups: basic, parent with children, and sub-products. Each type exports on the same datasheet all intermingled and this can be tedious isolating the different types for editing and re-import.
  • Vendor and Brand are data points on each item, but they are not controlled by a table. We end up with the same vendor or brand misspelled multiple times.
  • There is no FTP capability (PCI issue?) and no blog site with the parent domain. These have to be handled using a separate sub-domain.
  • The shipping calculator for customers should be available anywhere there is a shipping option presented during checkout.
  • Faster live times. Currently, it takes about 5 to 10 minutes to see template/product changes pushed to the live cdn.
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
The simplicity of this platform is the main reason. BC is incredibly easy for first time users and very streamlined for experienced users. I also look at the integration with other Adobe products in my company. Being able to stay completely in one piece of software (Muse or Dreamweaver) for a full design and publish make much better use of my time.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
I have used Adobe support for many of their products. I find that they are quick to respond and present a wide variety of support platforms from forums to online chat. Depending on the nature of the issue I am usually able to get resolution within 24 to 48 hours. With more complex issues I have never had a problem with Adobe dropping the ball.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

As far as the CMS for BC goes, there is none out there that compares. In the past we have utilized Joomla, Wordpress, Mambo, Drupal, Concrete 5 and others. None of them were as easy to use and train on that Adobe's Business Catalyst. Our alternative to BC is WordPress when our clients want a less expensive solution. For the most part that works OK but we have had issues with plugin incompatibility among other issues. We lost at least two clients because of similar issues. The other great part about BC's solution is that we can still work with our favorite site creation tool - Dreamweaver. The whole process continues to be more and more simplified with added features to the system. No other solution (that we've found) offers such an easy way to create custom web sites that are easily editable by our clients.
Jeff French profile photo
In my view, CV3 meets our needs better by allowing us a much easier way to manage the front end the way the templates are structured. BigCommerce recommended using an FTP tool to download, modify, then upload. Shopify has some very sophisticated templates, which, in my mind, required a senior level programmer or lots of outsourcing for even minor changes.Neither of the other systems come close to CV3's marketing capabilities through their promotional tool without any add-ons. Shopify, for example, is stripped down and if you want a certain feature you have to find one of their approved partners, sign-up, integrate the feature and hope it works. To purchase all the features we're currently using in CV3 you'd have quite a list (and expense) of partners. Examples would be enhanced shipping capabilities or the ability to customize a product purchase.CV3 has features specifically geared for a catalog company, like request forms and capturing key codes. Plus, built-in rewards program, wishlist, gift certificates, bulk email, and data feeds for Google Shopper, Channel Advisor and SingleFeed.
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster development time
  • Website maintenance efficiency
  • Faster lead collecting and management
Hudsen Smith profile photo
  • One positive impact has been the use of product reviews. This feature has helped us weed out bad products and promote good ones while allowing customers to share their experience.
  • It's a fixed fee user agreement which favors increasing sales.
  • The stability of the checkout process has helped conversions and lowered support.
  • Having integrated inventory with our back end has helped meet customer expectations.
  • The promotional capabilities of CV3 has allowed us to provide new and different offers keeping customers engaged.
No photo available

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

CommerceV3

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$1,995*
1.  per store
Additional Pricing Details