What users are saying about
58 Ratings
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Score 7.8 out of 101
60 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.9 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Concrete5

Concrete5 is well suited for any website that is going to be a static company website with maybe a careers section, contact form, portfolio, customer management, and dynamic features like that. Although when it comes to eCommerce it's a bit tricky because there are scenarios where Concrete5 works and doesn't work. For example if there is a client who needs a large eCommerce site with a 100,000 plus product catalog that is continually revolving and constantly syncing with third party commerce vendors such as Amazon, eBay etc., then I would probably not recommend Concrete5 because there are other platforms that are solely for this type of eCommerce site (e.g. Magento). Although if there is a client who needs a smaller scaled eCommerce site to showcase maybe their own product line or a niched group of products which requires more engagement with the users then Concrete5 is perfect for this.
Joey Nizuk profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Concrete5
WYSIWYG email editor
Adobe Business Catalyst
2.5
Concrete5
Dynamic content
Adobe Business Catalyst
9.0
Concrete5
Ability to test dynamic content
Adobe Business Catalyst
7.6
Concrete5
Landing pages
Adobe Business Catalyst
6.7
Concrete5
A/B testing
Adobe Business Catalyst
7.0
Concrete5
Mobile optimization
Adobe Business Catalyst
8.0
Concrete5
Email deliverability
Adobe Business Catalyst
8.1
Concrete5
List management
Adobe Business Catalyst
3.2
Concrete5
Triggered drip sequences
Adobe Business Catalyst
6.8
Concrete5

Lead Management

Adobe Business Catalyst
1.8
Concrete5
Lead nurturing
Adobe Business Catalyst
1.8
Concrete5
Lead scoring and grading
Adobe Business Catalyst
2.2
Concrete5
Data quality management
Adobe Business Catalyst
1.5
Concrete5
Automated sales alerts and tasks
Adobe Business Catalyst
1.8
Concrete5

Campaign Management

Adobe Business Catalyst
2.4
Concrete5
Calendaring
Adobe Business Catalyst
2.5
Concrete5
Event/webinar marketing
Adobe Business Catalyst
2.3
Concrete5

Social Media Marketing

Adobe Business Catalyst
8.2
Concrete5
Social sharing and campaigns
Adobe Business Catalyst
7.8
Concrete5
Social profile integration
Adobe Business Catalyst
8.6
Concrete5

Reporting & Analytics

Adobe Business Catalyst
7.1
Concrete5
Dashboards
Adobe Business Catalyst
8.0
Concrete5
Standard reports
Adobe Business Catalyst
7.1
Concrete5
Custom reports
Adobe Business Catalyst
6.1
Concrete5

Platform & Infrastructure

Adobe Business Catalyst
6.4
Concrete5
9.8
API
Adobe Business Catalyst
7.1
Concrete5
9.8
Role-based workflow & approvals
Adobe Business Catalyst
7.0
Concrete5
Customizability
Adobe Business Catalyst
6.0
Concrete5
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Concrete5
Internationalization / multi-language
Adobe Business Catalyst
Concrete5
9.8

Security

Adobe Business Catalyst
Concrete5
9.5
Role-based user permissions
Adobe Business Catalyst
Concrete5
9.5

Web Content Creation

Adobe Business Catalyst
Concrete5
7.9
WYSIWYG editor
Adobe Business Catalyst
Concrete5
8.5
Code quality / cleanliness
Adobe Business Catalyst
Concrete5
8.0
Admin section
Adobe Business Catalyst
Concrete5
7.5
Page templates
Adobe Business Catalyst
Concrete5
7.5
Library of website themes
Adobe Business Catalyst
Concrete5
6.9
Mobile optimization / responsive design
Adobe Business Catalyst
Concrete5
9.5
Publishing workflow
Adobe Business Catalyst
Concrete5
9.0
Form generator
Adobe Business Catalyst
Concrete5
6.0

Web Content Management

Adobe Business Catalyst
Concrete5
8.1
Content taxonomy
Adobe Business Catalyst
Concrete5
8.3
SEO support
Adobe Business Catalyst
Concrete5
9.9
Bulk management
Adobe Business Catalyst
Concrete5
7.8
Availability / breadth of extensions
Adobe Business Catalyst
Concrete5
6.0
Community / comment management
Adobe Business Catalyst
Concrete5
8.4

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • Super simple interface that even non-web developers can use and get the most out of. This made the training curve extremely fast and very easy to on-board new contributors.
  • Built-in version control system so if someone screws up it can be rolled back without hassle.
  • Very active marketplace with very cheap plugins that meet particular business needs. We have purchased and used several modules with successful results however we do try out our new purchases on a test bed platform before deploying live to ensure compatibility and verify functionality.
  • Built-in permissions for every page that is easy to manage. This ensures that prospects only see what they have access to and clients can see what they have access to, even if they are passed a direct URL.
Nathanael Girard profile photo

Cons

  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Dan Butler profile photo
  • Lacks complex features for more complex websites (eg. social networking and ecommerce)
  • Customization options are a bit "buried" in the current version
  • Some of the paid add-ons or themes are a bit pricey
Brad Fogelstrom profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Adobe Business Catalyst is our go-to web CMS and, until something comes along that is a lot better, we're going to continue using it to develop our lead-generating websites.
Sean Parnell profile photo
Concrete59.9
Based on 22 answers
I'm completely comfortable with using Concrete5 for any size project and look forward to using it again in the future. Although some projects or clients may call for another content management system, Concrete5 will always be my safety net in terms of getting a project up and running. I look forward to continuing to build custom themes and utilizing plugins in the future in both my freelance and full-time web development positions.
Daniel Caryll profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
Concrete58.9
Based on 11 answers
The interface is intuitive. You don't need any training in order to use the product. The menus group the info logicaly. Since the interface is using jQuery, you need to be careful when building the site interface so that the editing interface still works properly but it takes a lot to break it.
Francois Simard profile photo

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
Concrete510.0
Based on 1 answer
Since it's not tied to a central server (other than for authorizing updates and assigning licenses to specific sites), it's available pretty much 100% of the time.
David Zizza profile photo

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
Concrete59.0
Based on 1 answer
The site works extremely well, the front end flies, searches and form submissions are very fast indeed.The reason its a 9 not a ten? the back end can be a little slow at times, and this is unfair, because for the backend to be so amazing, it has to do a huge amount of work!
John Smart profile photo

Support

Adobe Business Catalyst8.6
Based on 5 answers
I have used Adobe support for many of their products. I find that they are quick to respond and present a wide variety of support platforms from forums to online chat. Depending on the nature of the issue I am usually able to get resolution within 24 to 48 hours. With more complex issues I have never had a problem with Adobe dropping the ball.
Dan Butler profile photo
Concrete510.0
Based on 3 answers
The site is built to be self-helping, and it works really well. You get "paid" with karma credits, that you can cash in. Payment for helping to find bugs, fix bugs and support others. This means that when you have an issue, there is a rush to help you! The one to helps gets the recognition, and there are many wanting to help
John Smart profile photo

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
Concrete59.8
Based on 6 answers
Build off of an existing theme to speed up the creation of custom designed themed. Bootstrap is a good one but there are many others that are probably much simpler to build from than the Bootstrap one was. Make sure you host on a Unix/Linux server so you don't have to install PHP or MySQL separately. It's just smoother on those platforms.
Nathanael Girard profile photo

Alternatives Considered

The largest competitor in my portfolio is GoDaddy. I tend to use them for larger products or for all inclusive domain registration and web presence. I prefer using BC for most everything due to its simplistic nature. It is a very streamlined product and is easy to add users from my clients as editors and managers. This makes content update and creation so much easier. It also eases the minds of content managers within my clients companies as they will have some control over what goes on the web site. GoDaddy is my go to product for customized web designs, larger projects, and anything that requires server side software not supported by BC. It tends to be more involved and time consuming and less productive for me as a small business. So while I prefer to work with BC there are just some limitations that send me over to another hosting platform.
Dan Butler profile photo
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Complete reporting connecting dollars spent on marketing to dollars earned as revenue
  • Faster turn-around on ideas into market-ready content
  • Better service to clients through greater usability in account management
Kristi Millsap, MBA profile photo
  • Increased customer updating efficiency
  • Less training time
  • Less overall build time
Daniel Caryll profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Concrete5

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details