What users are saying about
60 Ratings
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Score 7.9 out of 101
61 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Concrete5

If you have some knowledge of coding or website editing, Concrete5 is a great choice. You can go into their marketplace and find additional add-ons or modules that you would like to add to your site. If you are looking for a simple web site hosting service, this may not be the option for you.
Dave Becker profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.6
Concrete5
WYSIWYG email editor
Adobe Business Catalyst
2.4
Concrete5
Dynamic content
Adobe Business Catalyst
9.0
Concrete5
Ability to test dynamic content
Adobe Business Catalyst
7.8
Concrete5
Landing pages
Adobe Business Catalyst
6.9
Concrete5
A/B testing
Adobe Business Catalyst
7.0
Concrete5
Mobile optimization
Adobe Business Catalyst
8.0
Concrete5
Email deliverability
Adobe Business Catalyst
8.1
Concrete5
List management
Adobe Business Catalyst
3.1
Concrete5
Triggered drip sequences
Adobe Business Catalyst
6.8
Concrete5

Lead Management

Adobe Business Catalyst
1.7
Concrete5
Lead nurturing
Adobe Business Catalyst
1.7
Concrete5
Lead scoring and grading
Adobe Business Catalyst
2.2
Concrete5
Data quality management
Adobe Business Catalyst
1.4
Concrete5
Automated sales alerts and tasks
Adobe Business Catalyst
1.7
Concrete5

Campaign Management

Adobe Business Catalyst
2.4
Concrete5
Calendaring
Adobe Business Catalyst
2.4
Concrete5
Event/webinar marketing
Adobe Business Catalyst
2.3
Concrete5

Social Media Marketing

Adobe Business Catalyst
8.2
Concrete5
Social sharing and campaigns
Adobe Business Catalyst
7.8
Concrete5
Social profile integration
Adobe Business Catalyst
8.6
Concrete5

Reporting & Analytics

Adobe Business Catalyst
7.0
Concrete5
Dashboards
Adobe Business Catalyst
8.0
Concrete5
Standard reports
Adobe Business Catalyst
7.0
Concrete5
Custom reports
Adobe Business Catalyst
6.0
Concrete5

Platform & Infrastructure

Adobe Business Catalyst
6.5
Concrete5
10.0
API
Adobe Business Catalyst
7.5
Concrete5
10.0
Role-based workflow & approvals
Adobe Business Catalyst
7.0
Concrete5
Customizability
Adobe Business Catalyst
6.0
Concrete5
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Concrete5
Internationalization / multi-language
Adobe Business Catalyst
Concrete5
10.0

Security

Adobe Business Catalyst
Concrete5
9.7
Role-based user permissions
Adobe Business Catalyst
Concrete5
9.7

Web Content Creation

Adobe Business Catalyst
Concrete5
8.4
WYSIWYG editor
Adobe Business Catalyst
Concrete5
9.0
Code quality / cleanliness
Adobe Business Catalyst
Concrete5
8.7
Admin section
Adobe Business Catalyst
Concrete5
8.0
Page templates
Adobe Business Catalyst
Concrete5
8.4
Library of website themes
Adobe Business Catalyst
Concrete5
6.3
Mobile optimization / responsive design
Adobe Business Catalyst
Concrete5
9.7
Publishing workflow
Adobe Business Catalyst
Concrete5
9.5
Form generator
Adobe Business Catalyst
Concrete5
8.0

Web Content Management

Adobe Business Catalyst
Concrete5
8.0
Content taxonomy
Adobe Business Catalyst
Concrete5
9.0
SEO support
Adobe Business Catalyst
Concrete5
10.0
Bulk management
Adobe Business Catalyst
Concrete5
5.9
Availability / breadth of extensions
Adobe Business Catalyst
Concrete5
6.7
Community / comment management
Adobe Business Catalyst
Concrete5
8.3

Pros

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak profile photo
  • Concrete5 provides a very easy interface for website owners/administrators. Adding pages and content is simple and straightforward.
  • Concrete5.7+ works well on mobile devices such as phones and tablets - including admin editing tools.
  • Concrete5 has a good user community and support forums, as well as paid add-ons which provide advanced functionality which other open-source CMSs can lack.
Tom Reitz profile photo

Cons

  • They do not have the ability to create and build custom plug-ins for use on websites.
  • They do not support every payment gateway, they support the major ones, and most others, but if you have some very unusual payment gateway, it might not be supported.
  • The custom web apps were absolutely one of my favorite parts of this system, and it is really a shame that they do not allow them to be used on all tiers of the website, you have to get the web commerce tier to edit and use them.
Jonathan Hodak profile photo
  • Concrete5 uses Bootstrap in their UI so when developing themes that may also use Bootstrap there can be conflicts using the same classes. This has been solved somewhat in 5.7, however, by use of namespacing.
  • Concrete5's MVC structure is great in how easy you can override blocks. However, if you go nuts you can quickly rack up an obscene amount of stylesheet and "is" calls in the head of the document which can hurt performance.
  • It's been criticized for having a rather large amount of files, which can be a problem on cheaper shared hosting, but I can't speak to that personally. We've never had a problem.
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
The simplicity of this platform is the main reason. BC is incredibly easy for first time users and very streamlined for experienced users. I also look at the integration with other Adobe products in my company. Being able to stay completely in one piece of software (Muse or Dreamweaver) for a full design and publish make much better use of my time.
Dan Butler profile photo
Concrete59.9
Based on 22 answers
Its a very solid, very consistent package that never lets you down or leaves you frustrated. It gets a 10/10 because its so much better than anything else currently available. It also gets a 10/10 because, even if not compared to others, it does not leave you wanting for features or functionality. It is an excellent piece of software that will answer almost every CMS need.
John Smart profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
Concrete59.0
Based on 12 answers
I have clients who have called themselves computer illiterate (and worse!) who find this so easy to use, and so much fun! In all the clients I have set up in concrete5, or migrated to concrete5 from Joomla or WordPress, I have not received a single complaint, only gratitude.
John Smart profile photo

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
Concrete510.0
Based on 1 answer
Since it's not tied to a central server (other than for authorizing updates and assigning licenses to specific sites), it's available pretty much 100% of the time.
David Zizza profile photo

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
Concrete59.0
Based on 1 answer
The site works extremely well, the front end flies, searches and form submissions are very fast indeed.The reason its a 9 not a ten? the back end can be a little slow at times, and this is unfair, because for the backend to be so amazing, it has to do a huge amount of work!
John Smart profile photo

Support

Adobe Business Catalyst8.6
Based on 5 answers
I have used Adobe support for many of their products. I find that they are quick to respond and present a wide variety of support platforms from forums to online chat. Depending on the nature of the issue I am usually able to get resolution within 24 to 48 hours. With more complex issues I have never had a problem with Adobe dropping the ball.
Dan Butler profile photo
Concrete510.0
Based on 3 answers
The site is built to be self-helping, and it works really well. You get "paid" with karma credits, that you can cash in. Payment for helping to find bugs, fix bugs and support others. This means that when you have an issue, there is a rush to help you! The one to helps gets the recognition, and there are many wanting to help
John Smart profile photo

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
Concrete59.8
Based on 6 answers
Some web hosts (such as mine!) have a tool allowing you to install concrete 5 with just a few clicks. If you have access to that, then it really could not be easier. If you dont, its still really easy! You just have to create a MySQL user and database
John Smart profile photo

Alternatives Considered

More reliable; more integrated tools
Nancy Sheridan profile photo
Although Joomla, Drupal, and Wordpress are popular, I chose Concrete5 over these primarily because of how user-friendly Concrete5 is. As I began digging deeper in Concrete5, I also discovered that Concrete5 is much less "bloated" than its main competitors, and is much more flexible in way of theming and content management
Brad Fogelstrom profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz profile photo
  • Optimized / improved lead conversion
  • Increase in site traffic
  • Increased efficiency in project development
Brad Fogelstrom profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Concrete5

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details