60 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8 out of 101
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.6 out of 101

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Digital River Global Commerce

It is well suited for large organizations with many SKUs, promotions, and large teams, where flexibility and speed to market are not necessarily as important as repeatability and stability. It is also well suited for digital products, especially if they sell internationally. They have the ability to integrate with an existing system for user management and website in a rather straightforward way as well.
Benjamin Bell profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst (Discontinued)
6.6
Digital River Global Commerce
WYSIWYG email editor
Adobe Business Catalyst (Discontinued)
2.4
Digital River Global Commerce
Dynamic content
Adobe Business Catalyst (Discontinued)
9.0
Digital River Global Commerce
Ability to test dynamic content
Adobe Business Catalyst (Discontinued)
7.8
Digital River Global Commerce
Landing pages
Adobe Business Catalyst (Discontinued)
6.9
Digital River Global Commerce
A/B testing
Adobe Business Catalyst (Discontinued)
7.0
Digital River Global Commerce
Mobile optimization
Adobe Business Catalyst (Discontinued)
8.0
Digital River Global Commerce
Email deliverability
Adobe Business Catalyst (Discontinued)
8.1
Digital River Global Commerce
List management
Adobe Business Catalyst (Discontinued)
3.1
Digital River Global Commerce
Triggered drip sequences
Adobe Business Catalyst (Discontinued)
6.8
Digital River Global Commerce

Lead Management

Adobe Business Catalyst (Discontinued)
1.7
Digital River Global Commerce
Lead nurturing
Adobe Business Catalyst (Discontinued)
1.7
Digital River Global Commerce
Lead scoring and grading
Adobe Business Catalyst (Discontinued)
2.2
Digital River Global Commerce
Data quality management
Adobe Business Catalyst (Discontinued)
1.4
Digital River Global Commerce
Automated sales alerts and tasks
Adobe Business Catalyst (Discontinued)
1.7
Digital River Global Commerce

Campaign Management

Adobe Business Catalyst (Discontinued)
2.4
Digital River Global Commerce
Calendaring
Adobe Business Catalyst (Discontinued)
2.4
Digital River Global Commerce
Event/webinar marketing
Adobe Business Catalyst (Discontinued)
2.3
Digital River Global Commerce

Social Media Marketing

Adobe Business Catalyst (Discontinued)
8.2
Digital River Global Commerce
Social sharing and campaigns
Adobe Business Catalyst (Discontinued)
7.8
Digital River Global Commerce
Social profile integration
Adobe Business Catalyst (Discontinued)
8.6
Digital River Global Commerce

Reporting & Analytics

Adobe Business Catalyst (Discontinued)
7.0
Digital River Global Commerce
Dashboards
Adobe Business Catalyst (Discontinued)
8.0
Digital River Global Commerce
Standard reports
Adobe Business Catalyst (Discontinued)
7.0
Digital River Global Commerce
Custom reports
Adobe Business Catalyst (Discontinued)
6.0
Digital River Global Commerce

Platform & Infrastructure

Adobe Business Catalyst (Discontinued)
6.5
Digital River Global Commerce
API
Adobe Business Catalyst (Discontinued)
7.6
Digital River Global Commerce
Role-based workflow & approvals
Adobe Business Catalyst (Discontinued)
7.0
Digital River Global Commerce
Customizability
Adobe Business Catalyst (Discontinued)
6.0
Digital River Global Commerce
Integration with Salesforce.com
Adobe Business Catalyst (Discontinued)
5.5
Digital River Global Commerce

Online Storefront

Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
8.7
Product catalog & listings
Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
10.0
Product management
Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
10.0
Bulk product upload
Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
10.0
Branding
Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
7.7
Mobile storefront
Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
9.0
Product variations
Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
9.3
Website integration
Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
8.7
Visual customization
Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
5.0
CMS
Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
8.4

Online Shopping Cart

Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
9.5
Abandoned cart recovery
Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
9.3
Checkout user experience
Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
9.7

Online Payment System

Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
10.0
eCommerce security
Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
10.0

eCommerce Marketing

Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
6.8
Promotions & discounts
Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
9.3
Personalized recommendations
Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
6.0
SEO
Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
5.0

eCommerce Business Management

Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
7.8
Multi-site management
Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
2.0
Order processing
Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
9.3
Inventory management
Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
10.0
Shipping
Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
10.0
Custom functionality
Adobe Business Catalyst (Discontinued)
Digital River Global Commerce
7.7

Pros

Adobe Business Catalyst (Discontinued)

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo

Digital River Global Commerce

  • PCI compliance, huge stress off of our shoulders
  • Merchant of record support
  • Bulk SKU manangement and Bulk Promotion Managment
Benjamin Bell profile photo

Cons

Adobe Business Catalyst (Discontinued)

  • If a customer has a query they don't listen to the customer they just look at ways to hide behind BC company policy. In the UK if a customer changes a subscription plan by law they have a 14 day cooling off period. BC doesn't allow a plan to be changed once it’s been upgraded even if this is within a 24 hour period. I understand that BC having to comply with international law is not going to happen and that's not what a customer would expect. But what I do expect is for their accounts department to actually consider and review a customer’s requests or simple error's made without just quoting company policy.
  • In my case, I noticed our website was being tagged as NOT SECURE in Google Chrome Browser. I knew BC didn't offer SSL when I tried it a few years back but that I would check to see if they added that service. Sure enough, they added SSL certificates last summer, that’s was great news. So I read that SSL only came with the Platinum Service Plan and upgraded at a cost of $264.13 . Then a few minutes later I noticed that actually, I could have purchased the SSL on my current Web commerce plan (Gold Plan) for just $80. Within 24 hours I requested the upgrade be canceled and to just add SSL to my current plan. After all, we didn’t need a Platinum plan for our needs we only needed the SSL certification. The accounting department said this was not allowed or possible due to their cancellation policy of NO REFUNDS. They even suggested I could change back to GOLD service in the summer and then pay another $80 to add the SSL that would be lost. This is not the service I would expect. In strict comparison and contrast to our domain is hosted with GoDaddy and they will allow customers to change service policy at any time and they always Pro Rata any billing need meaning the customer is never charged for a service they don't want at that time.
  • When a customer upgrades a service it should be upgraded for 12 months from the upgrade date. The old service remaining credit should be deducted from the new service subscription and BC should clearly display the upgrade price for the next 12 months. The customer should be given the opportunity to review the service cancellation policy before checking a check-box and then processing the order.
  • BC fail to communicate important service upgrades such as SSL certification added last year. Someone could have called me on that emails get lost these days so what’s wrong with a plan good old fashioned phone call
  • BC has changed their service plan names, that's not a problem in itself providing its communicated to the customer and that it is 100% adopted across all media platforms, user portal and billing etc. The WebCommerce Plan is also the Gold Plan and I was not aware of that so found it very confusing.
  • When upgrading a service plan BC should provide pop up windows to highlight the company cancellation policy which is good standard practice
Richard Taylor profile photo

Digital River Global Commerce

  • Digital River has been working hard to pivot away from it's focus on traditional software sales (a declining market) which has often left clients wondering what's coming next, what will change and where things are headed. The atmosphere of uncertainty and changing internal staff can be difficult at times.
  • The Global Commerce platform development seems to be managed by programmers rather than a manager with end user experience. Changes are rolled out that often make no sense to the end user. A user forum for their clients has been painfully absent for years.
  • There should be classes or training to teach clients best practices on how to use and manage the Global Commerce platform. Alternatively, account managers should be proactive product experts who can suggest effective changes and solutions to their clients.
No photo available

Likelihood to Renew

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.4
Based on 10 answers
Adobe, is very expensive, has a solid background and produces quality programs. You can't argue with that
No photo available

Digital River Global Commerce

Digital River Global Commerce 8.6
Based on 5 answers
N/A I wasn't the person that implemented or recommended Digital River. But from an eCommerce standpoint I liked the organization overall and would recommend it.
No photo available

Usability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo

Digital River Global Commerce

Digital River Global Commerce 8.0
Based on 1 answer
No answer on this topic is available.

Reliability and Availability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo

Digital River Global Commerce

No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo

Digital River Global Commerce

No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo

Digital River Global Commerce

No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo

Digital River Global Commerce

No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo

Digital River Global Commerce

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Business Catalyst (Discontinued)

The largest competitor in my portfolio is GoDaddy. I tend to use them for larger products or for all inclusive domain registration and web presence. I prefer using BC for most everything due to its simplistic nature. It is a very streamlined product and is easy to add users from my clients as editors and managers. This makes content update and creation so much easier. It also eases the minds of content managers within my clients companies as they will have some control over what goes on the web site. GoDaddy is my go to product for customized web designs, larger projects, and anything that requires server side software not supported by BC. It tends to be more involved and time consuming and less productive for me as a small business. So while I prefer to work with BC there are just some limitations that send me over to another hosting platform.
Dan Butler profile photo

Digital River Global Commerce

Digital River Global Commerce is a powerful tool which hard to compare with others because of its uniqueness. However, because of its massiveness and sometimes сlumsiness, it's easier and more effective to use analogs. Strong sides of Digital River Global Commerce are definitely a wide regional presence and various marketing features, both usually missing in competitor portfolio.
Madina Mukhamedova profile photo

Scalability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo

Digital River Global Commerce

No score
No answers yet
No answers on this topic

Return on Investment

Adobe Business Catalyst (Discontinued)

  • Surprisingly enough and despite having a second, less expensive hosting solution, a majority of our clients prefer to use the Adobe Business Catalyst solution. We are then able to enjoy the commissions that are returned as we sign up new customers for annual contracts.
  • Being able to store and utilize data that comes from web form submissions has been very helpful in customer retention since we became a partner in 2011. Since that time, we have only lost two clients. That's 3 times better than our other hosting solution.
  • Our largest negative impact has come from having only one choice in SSLs. For example, we had a great client in a local and growing bank. We spent 2 months getting the web site built to their specifications and we were very clear on the SSL situation. However, once the site went live, problems arose. In the past they had submitted their site to search engines with their secure URL and that was all that was indexed. Then when their customers searched for their site and clicked on the secure URL, it either showed that the site could not be found OR it said that they were entering to a site with an unverified SSL. People would then call the bank and complain. We then had to quickly move their site to another solution costing us days of re-development time and resources.
Jeff French profile photo

Digital River Global Commerce

  • Definitely positive impact in local markets
  • Positive impact in email marketing
  • Some positive experience with tailoring it for our business objectives
Madina Mukhamedova profile photo

Pricing Details

Adobe Business Catalyst (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Digital River Global Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison