Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

Digital River Global Commerce

19 Ratings
Score 8.4 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Digital River Global Commerce

Well suited if you are wanting to implement a solution with minimal staff or resources to support a large project such as E-Commerce software delivery.
Christopher Corbett profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Digital River Global Commerce
WYSIWYG email editor
Adobe Business Catalyst
2.7
Digital River Global Commerce
Dynamic content
Adobe Business Catalyst
8.9
Digital River Global Commerce
Ability to test dynamic content
Adobe Business Catalyst
7.3
Digital River Global Commerce
Landing pages
Adobe Business Catalyst
6.6
Digital River Global Commerce
A/B testing
Adobe Business Catalyst
7.0
Digital River Global Commerce
Mobile optimization
Adobe Business Catalyst
8.0
Digital River Global Commerce
Email deliverability
Adobe Business Catalyst
8.2
Digital River Global Commerce
List management
Adobe Business Catalyst
3.3
Digital River Global Commerce
Triggered drip sequences
Adobe Business Catalyst
6.8
Digital River Global Commerce

Lead Management

Adobe Business Catalyst
1.9
Digital River Global Commerce
Lead nurturing
Adobe Business Catalyst
1.9
Digital River Global Commerce
Lead scoring and grading
Adobe Business Catalyst
2.3
Digital River Global Commerce
Data quality management
Adobe Business Catalyst
1.5
Digital River Global Commerce
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
Digital River Global Commerce

Campaign Management

Adobe Business Catalyst
2.5
Digital River Global Commerce
Calendaring
Adobe Business Catalyst
2.6
Digital River Global Commerce
Event/webinar marketing
Adobe Business Catalyst
2.4
Digital River Global Commerce

Social Media Marketing

Adobe Business Catalyst
8.2
Digital River Global Commerce
Social sharing and campaigns
Adobe Business Catalyst
7.8
Digital River Global Commerce
Social profile integration
Adobe Business Catalyst
8.6
Digital River Global Commerce

Reporting & Analytics

Adobe Business Catalyst
7.1
Digital River Global Commerce
Dashboards
Adobe Business Catalyst
8.1
Digital River Global Commerce
Standard reports
Adobe Business Catalyst
7.1
Digital River Global Commerce
Custom reports
Adobe Business Catalyst
6.2
Digital River Global Commerce

Platform & Infrastructure

Adobe Business Catalyst
6.3
Digital River Global Commerce
API
Adobe Business Catalyst
6.7
Digital River Global Commerce
Role-based workflow & approvals
Adobe Business Catalyst
7.1
Digital River Global Commerce
Customizability
Adobe Business Catalyst
6.1
Digital River Global Commerce
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Digital River Global Commerce

Online Storefront

Adobe Business Catalyst
Digital River Global Commerce
8.4
Product catalog & listings
Adobe Business Catalyst
Digital River Global Commerce
10.0
Product management
Adobe Business Catalyst
Digital River Global Commerce
10.0
Bulk product upload
Adobe Business Catalyst
Digital River Global Commerce
10.0
Branding
Adobe Business Catalyst
Digital River Global Commerce
7.5
Mobile storefront
Adobe Business Catalyst
Digital River Global Commerce
8.6
Product variations
Adobe Business Catalyst
Digital River Global Commerce
9.1
Website integration
Adobe Business Catalyst
Digital River Global Commerce
8.5
Visual customization
Adobe Business Catalyst
Digital River Global Commerce
4.6
CMS
Adobe Business Catalyst
Digital River Global Commerce
7.7

Online Shopping Cart

Adobe Business Catalyst
Digital River Global Commerce
9.3
Abandoned cart recovery
Adobe Business Catalyst
Digital River Global Commerce
9.1
Checkout user experience
Adobe Business Catalyst
Digital River Global Commerce
9.5

Online Payment System

Adobe Business Catalyst
Digital River Global Commerce
10.0
eCommerce security
Adobe Business Catalyst
Digital River Global Commerce
10.0

eCommerce Marketing

Adobe Business Catalyst
Digital River Global Commerce
6.7
Promotions & discounts
Adobe Business Catalyst
Digital River Global Commerce
9.1
Personalized recommendations
Adobe Business Catalyst
Digital River Global Commerce
6.0
SEO
Adobe Business Catalyst
Digital River Global Commerce
5.0

eCommerce Business Management

Adobe Business Catalyst
Digital River Global Commerce
7.6
Multi-site management
Adobe Business Catalyst
Digital River Global Commerce
2.0
Order processing
Adobe Business Catalyst
Digital River Global Commerce
9.1
Inventory management
Adobe Business Catalyst
Digital River Global Commerce
10.0
Shipping
Adobe Business Catalyst
Digital River Global Commerce
10.0
Custom functionality
Adobe Business Catalyst
Digital River Global Commerce
6.7

Pros

  • As mentioned previously, we use the Content Holder module quite often because of the ability to place any html content that is prone to being frequently edited. It simplifies the process and allows us to simplify our templates.
  • We also like the ease of the Photo Gallery and how simple it is to either add or remove photos from the gallery once it has been placed.
  • Media Downloads seems to be a very helpful resource. With its ability to be categorized both by file type and customized categories within the web site and then placed by category also helps us streamline document placement especially when there are large number of those resources to organize.
  • News is obviously a much needed resource and it is simple to add news items, classify them and place them on template pages where they are fed. It is one of the easiest items to teach new clients how to manage.
  • Web Apps is our most prized module because of the ease of creating a database, then being able to style the output in any shape form or fashion.
Jeff French profile photo
  • PCI compliance, huge stress off of our shoulders
  • Merchant of record support
  • Bulk SKU manangement and Bulk Promotion Managment
Benjamin Bell profile photo

Cons

  • The Web Forms is very helpful and easy to create. Placing the forms is simple especially when inserting as a module. The problem comes after placement. It is time consuming if there are any edits that need to be made to the form. For example, if you are in the U.S., you typically do not want other countries to show up on a dropdown menu. It would be great if BC would allow you to check the countries (or states) that you want to be active. Also, often times within a web form you may want to include to separate address fields. That is not allowed unless you go back and do custom editing for the forms. "Workarounds" are typically possible but for the designer, anything that adds time to the process also cuts down on profitability.
  • Where we enjoy the ease of creating Photo Galleries, we also don't like the fact that you can style the output like you can within other module templates. For example, many clients would like to offer better descriptions and even style the descriptions. If displaying a photo from a art museum, you may want to give the proper title and that would include italicizing the name of the artwork.
  • One of our biggest pet peeves is the fact that BC only offers the European date style when displaying that dates in the modules. You should be able to check a box on which date style should be shown.
  • On Web Apps, almost everything is fantastic EXCEPT for the ability to sort web app items by date. If I wanted to create a calendar of events based on a web app I want to create, I would want to be able to display those items in chronological order.
  • The Event Module is great except the way it uses a quirky form to process payments and reserve events. It should behave more like an ecommerce solution where the form is easier to fill out, customize, submit and process.
Jeff French profile photo
  • Integrating with any 3rd party is challenging. The more you can do to clearly define your requirements, the easier it will be to integrate.
  • It can be difficult to differentiate and customize your product with an outsourced solution.
  • Your internal timeline might not match with their timeline and delivery schedule.
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus profile photo
Digital River Global Commerce8.6
Based on 5 answers
Why re-invent the wheel. Digital River allowed us to put more time and resources on our core competency
No photo available

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
Digital River Global Commerce8.0
Based on 1 answer
No answer on this topic is available.

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We prefer Adobe Business Catalyst over WordPress. Adobe Business Catalyst websites are more secure and you don't have to update plug-ins. Saving our clients in cost over time.
Debra Scarpa profile photo
We evaluated our ability to expand internationally with our current e-commerce platform and decided we could get to market faster with Digital River
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Adobe Business Catalyst allows us to offer our clients a custom design, custom functionality with the use of web apps, and the ability to easily update their websites.
Debra Scarpa profile photo
  • Faster time to market
No photo available

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Digital River Global Commerce

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details