58 Ratings
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Score 7.8 out of 101
19 Ratings
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Score 8.5 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

Adobe Business Catalyst is an absolute rock-star for companies that want an all in one solution, who have limited budgets and/or little technical expertise. It will scale well and can grow with your company. It is more complex and more flexible than something like Wix, where your options are heavily limited, but less open than WordPress where you can use plug-ins and custom code to rebuild how anything works. So it is a nice area in the middle.Adobe Business Catalyst would probably not be a great solution for companies who want absolute control over their website and everything in it and have highly experienced technical resources to build out whatever they need since not every area of the website or server can be modified.
Jonathan Hodak profile photo

Digital River Global Commerce

Digital River is a great end to end solution for larger companies who want to outsource their ecommerce/payments/fulfillment. I would say they are more well suited for medium to large companies rather than startups or small businesses. Key questions to ask:1) Does our company require an end to end platform versus one or two components?2) What is cost differential between building/maintaining in house platform vs. outsourcing to DR?3) What is the benefit of having a cloud based platform
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Digital River Global Commerce
WYSIWYG email editor
Adobe Business Catalyst
2.5
Digital River Global Commerce
Dynamic content
Adobe Business Catalyst
9.0
Digital River Global Commerce
Ability to test dynamic content
Adobe Business Catalyst
7.6
Digital River Global Commerce
Landing pages
Adobe Business Catalyst
6.7
Digital River Global Commerce
A/B testing
Adobe Business Catalyst
7.0
Digital River Global Commerce
Mobile optimization
Adobe Business Catalyst
8.0
Digital River Global Commerce
Email deliverability
Adobe Business Catalyst
8.1
Digital River Global Commerce
List management
Adobe Business Catalyst
3.2
Digital River Global Commerce
Triggered drip sequences
Adobe Business Catalyst
6.8
Digital River Global Commerce

Lead Management

Adobe Business Catalyst
1.8
Digital River Global Commerce
Lead nurturing
Adobe Business Catalyst
1.8
Digital River Global Commerce
Lead scoring and grading
Adobe Business Catalyst
2.2
Digital River Global Commerce
Data quality management
Adobe Business Catalyst
1.5
Digital River Global Commerce
Automated sales alerts and tasks
Adobe Business Catalyst
1.8
Digital River Global Commerce

Campaign Management

Adobe Business Catalyst
2.4
Digital River Global Commerce
Calendaring
Adobe Business Catalyst
2.5
Digital River Global Commerce
Event/webinar marketing
Adobe Business Catalyst
2.3
Digital River Global Commerce

Social Media Marketing

Adobe Business Catalyst
8.2
Digital River Global Commerce
Social sharing and campaigns
Adobe Business Catalyst
7.8
Digital River Global Commerce
Social profile integration
Adobe Business Catalyst
8.6
Digital River Global Commerce

Reporting & Analytics

Adobe Business Catalyst
7.1
Digital River Global Commerce
Dashboards
Adobe Business Catalyst
8.0
Digital River Global Commerce
Standard reports
Adobe Business Catalyst
7.1
Digital River Global Commerce
Custom reports
Adobe Business Catalyst
6.1
Digital River Global Commerce

Platform & Infrastructure

Adobe Business Catalyst
6.4
Digital River Global Commerce
API
Adobe Business Catalyst
7.1
Digital River Global Commerce
Role-based workflow & approvals
Adobe Business Catalyst
7.0
Digital River Global Commerce
Customizability
Adobe Business Catalyst
6.0
Digital River Global Commerce
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Digital River Global Commerce

Online Storefront

Adobe Business Catalyst
Digital River Global Commerce
8.5
Product catalog & listings
Adobe Business Catalyst
Digital River Global Commerce
10.0
Product management
Adobe Business Catalyst
Digital River Global Commerce
10.0
Bulk product upload
Adobe Business Catalyst
Digital River Global Commerce
10.0
Branding
Adobe Business Catalyst
Digital River Global Commerce
7.6
Mobile storefront
Adobe Business Catalyst
Digital River Global Commerce
8.7
Product variations
Adobe Business Catalyst
Digital River Global Commerce
9.1
Website integration
Adobe Business Catalyst
Digital River Global Commerce
8.6
Visual customization
Adobe Business Catalyst
Digital River Global Commerce
4.7
CMS
Adobe Business Catalyst
Digital River Global Commerce
7.8

Online Shopping Cart

Adobe Business Catalyst
Digital River Global Commerce
9.3
Abandoned cart recovery
Adobe Business Catalyst
Digital River Global Commerce
9.1
Checkout user experience
Adobe Business Catalyst
Digital River Global Commerce
9.6

Online Payment System

Adobe Business Catalyst
Digital River Global Commerce
10.0
eCommerce security
Adobe Business Catalyst
Digital River Global Commerce
10.0

eCommerce Marketing

Adobe Business Catalyst
Digital River Global Commerce
6.7
Promotions & discounts
Adobe Business Catalyst
Digital River Global Commerce
9.1
Personalized recommendations
Adobe Business Catalyst
Digital River Global Commerce
6.0
SEO
Adobe Business Catalyst
Digital River Global Commerce
5.0

eCommerce Business Management

Adobe Business Catalyst
Digital River Global Commerce
7.6
Multi-site management
Adobe Business Catalyst
Digital River Global Commerce
2.0
Order processing
Adobe Business Catalyst
Digital River Global Commerce
9.1
Inventory management
Adobe Business Catalyst
Digital River Global Commerce
10.0
Shipping
Adobe Business Catalyst
Digital River Global Commerce
10.0
Custom functionality
Adobe Business Catalyst
Digital River Global Commerce
6.9

Pros

  • The new templates have social connectivity built in which is very nice.
  • The Sites do a good job on newsletter templates and data tracking.
  • The in browser editing is a plus.
  • The initial cost is usually spent on a designer or content developer so the client can focus on a set up fee and then just the on going hosting. No long term fees for developers to come in and make edits.
Andrew Conniff profile photo
  • Outsourcing of e-commerce
  • International presence, tax management, etc.
  • Software distribution/Product fulfillment
No photo available

Cons

  • Adding unique page titles and meta descriptions to the blog has been challenging especially relating to tags and the "pages" that are automatically generated for them - we'd like this to be a lot easier
  • In-context editing is kind of cool but is really slow loading and it's difficult for my design team to set this up properly
  • You cannot redirect certain pages that no longer exist, so our clients get dinged in Google Webmaster Tools for pages no longer there - e.g. database-created pages with question marks in the name, .apsx pages and some other funky file types
  • When uploading contacts from an email list, we have to contact Adobe directly to get them to manually "verify" each contact so we can email them - we've already gotten permission from them and don't want to have to email them just to get there permission again to satisfy Adobe
  • When editing a page, it sometimes loses its formatting after saving in the viewer - the changes are still there, it just doesn't display properly. This used to happen on every save and now happens intermittently
Sean Parnell profile photo
  • Easier import methods for product enrollment.
Christopher Corbett profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus profile photo
Digital River Global Commerce8.6
Based on 5 answers
Why re-invent the wheel. Digital River allowed us to put more time and resources on our core competency
No photo available

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
Digital River Global Commerce8.0
Based on 1 answer
No answer on this topic is available.

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Bigcommerce or Shopify
Lalit Kumar profile photo
We evaluated our ability to expand internationally with our current e-commerce platform and decided we could get to market faster with Digital River
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Business Catalyst provides partners and clients a single system to learn and maintain. No need to constantly switch gears to remember who has what CMS which makes support more efficient.
  • Business Catalyst has made it possible to create and launch sites in less time thus increasing profitability.
  • Business Catalyst is a large investment in the beginning about monetarily and in learning the system. It may not affordable to smaller agencies.
Pauline Kraus profile photo
  • Faster time to market
No photo available

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Digital River Global Commerce

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details