What users are saying about

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

DNN Platform

12 Ratings
Score 7.1 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

DNN Platform

Well suited to large enterprise website or web application developments. Less well suited to smaller site which would be better catered for by something like Wordpress.
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
DNN Platform
WYSIWYG email editor
Adobe Business Catalyst
2.7
DNN Platform
Dynamic content
Adobe Business Catalyst
8.9
DNN Platform
Ability to test dynamic content
Adobe Business Catalyst
7.3
DNN Platform
Landing pages
Adobe Business Catalyst
6.6
DNN Platform
A/B testing
Adobe Business Catalyst
7.0
DNN Platform
Mobile optimization
Adobe Business Catalyst
8.0
DNN Platform
Email deliverability
Adobe Business Catalyst
8.2
DNN Platform
List management
Adobe Business Catalyst
3.3
DNN Platform
Triggered drip sequences
Adobe Business Catalyst
6.8
DNN Platform

Lead Management

Adobe Business Catalyst
1.9
DNN Platform
Lead nurturing
Adobe Business Catalyst
1.9
DNN Platform
Lead scoring and grading
Adobe Business Catalyst
2.3
DNN Platform
Data quality management
Adobe Business Catalyst
1.5
DNN Platform
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
DNN Platform

Campaign Management

Adobe Business Catalyst
2.5
DNN Platform
Calendaring
Adobe Business Catalyst
2.6
DNN Platform
Event/webinar marketing
Adobe Business Catalyst
2.4
DNN Platform

Social Media Marketing

Adobe Business Catalyst
8.2
DNN Platform
Social sharing and campaigns
Adobe Business Catalyst
7.8
DNN Platform
Social profile integration
Adobe Business Catalyst
8.6
DNN Platform

Reporting & Analytics

Adobe Business Catalyst
7.1
DNN Platform
Dashboards
Adobe Business Catalyst
8.1
DNN Platform
Standard reports
Adobe Business Catalyst
7.1
DNN Platform
Custom reports
Adobe Business Catalyst
6.2
DNN Platform

Platform & Infrastructure

Adobe Business Catalyst
6.3
DNN Platform
10.0
API
Adobe Business Catalyst
6.6
DNN Platform
9.9
Role-based workflow & approvals
Adobe Business Catalyst
7.1
DNN Platform
Customizability
Adobe Business Catalyst
6.1
DNN Platform
Integration with Salesforce.com
Adobe Business Catalyst
5.5
DNN Platform
Internationalization / multi-language
Adobe Business Catalyst
DNN Platform
10.0

Security

Adobe Business Catalyst
DNN Platform
10.0
Role-based user permissions
Adobe Business Catalyst
DNN Platform
10.0

Web Content Creation

Adobe Business Catalyst
DNN Platform
6.7
WYSIWYG editor
Adobe Business Catalyst
DNN Platform
7.8
Code quality / cleanliness
Adobe Business Catalyst
DNN Platform
7.3
Admin section
Adobe Business Catalyst
DNN Platform
7.0
Page templates
Adobe Business Catalyst
DNN Platform
7.4
Library of website themes
Adobe Business Catalyst
DNN Platform
2.0
Mobile optimization / responsive design
Adobe Business Catalyst
DNN Platform
9.0
Publishing workflow
Adobe Business Catalyst
DNN Platform
7.4
Form generator
Adobe Business Catalyst
DNN Platform
6.2

Web Content Management

Adobe Business Catalyst
DNN Platform
7.7
Content taxonomy
Adobe Business Catalyst
DNN Platform
7.8
SEO support
Adobe Business Catalyst
DNN Platform
7.2
Bulk management
Adobe Business Catalyst
DNN Platform
6.8
Availability / breadth of extensions
Adobe Business Catalyst
DNN Platform
8.8
Community / comment management
Adobe Business Catalyst
DNN Platform
8.0

Pros

  • The Web Apps element of Business Catalyst is unique among hosted CMS systems. It helps us solve unique challenges without involving heavy-duty programmers.
  • As a Hosted CMS, it has a lot of great features without a ton of cost or liability being taken on which is important to us.
  • BC has a growing developer community and has made significant upgrades over the past few years, which don't end up costing us more, and would be very expensive or time consuming in a traditional CMS
  • Our client's like that it is from "Adobe" and that it has Dreamweaver integration. This provides them with a level of comfort that helps us sell the project.
John Reitz profile photo
  • Very easy to use CMS - Ease of use is paramount with CMS products to minimise on support calls. Also the template structure of pages ensures that content editors cannot inadvertently corrupt the layout of the page.
  • Powerful application framework - The existence of APIs for all functionality within the CMS provides limitless scope in terms of developing bespoke applications which sit within the CMS.
  • Commercially supported option available - For larger clients, the comfort factor of having a direct line to the developers of the application is a big selling point.
No photo available

Cons

  • There is a lot of documentation out there, but much of it is out of date or lacking in detail or specificity.
  • The biggest weakness of BC is its support. While the chat feature is good, it has long hold times and staff that is not knowledgeable about the product. I doubt anyone in support has ever even built a site with Business Catalyst before. They need US support centers with actual designers or developers who would be able actually help. It seems like 50% of our support questions should be easy but end up being escalated as a "not for the development team" or never answered.
  • The Admin UI could be more intuitive and the In-Content Editing is very difficult to actually use in practice with a novice client.
John Reitz profile photo
  • Documentation of the APIs is sometimes quite sparse with varying levels of details provided depending on the function.
  • The liquid content feature stores content in the DNN cloud rather than on the application server. Convincing a client that the content isn't on their own servers (when trying to sell this feature) can be a challenge.
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
Good support; there have been a few issues that we have been unable to resolve
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

BC may not be as customizable as these two, but it is a much more of a secure option
Joel Lowther profile photo
We chose DNN primarily because we were looking for an open source, scalable .NET based platform. This business decision was made 8 years ago and we have used it for every web development since. To date, no product provides such diversity of functionality and robustness against these requirements.
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz profile photo
  • A distinguishing factor between DNN and other CMS products is the focus on DNN as a marketing platform rather than website CMS. This has lead to clients being able to measure the success of online marketing campaigns far more effectively than would otherwise have been the case.
No photo available

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

DNN Platform

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details