61 Ratings
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Score 9.3 out of 100
2 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor | TrustRadius Reviewer

Kareo Marketing

The features Kareo marketing offers are great, however, they need to be worked on to make sure they are functioning correctly. It should not take over 3 months of working on the issue to still not have an answer or solution.
Howell Howell | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst (Discontinued)
6.5
Kareo Marketing
10.0
WYSIWYG email editor
Adobe Business Catalyst (Discontinued)
2.3
Kareo Marketing
10.0
Dynamic content
Adobe Business Catalyst (Discontinued)
9.0
Kareo Marketing
Ability to test dynamic content
Adobe Business Catalyst (Discontinued)
7.9
Kareo Marketing
Landing pages
Adobe Business Catalyst (Discontinued)
7.0
Kareo Marketing
A/B testing
Adobe Business Catalyst (Discontinued)
7.0
Kareo Marketing
Mobile optimization
Adobe Business Catalyst (Discontinued)
8.0
Kareo Marketing
10.0
Email deliverability reporting
Adobe Business Catalyst (Discontinued)
7.9
Kareo Marketing
List management
Adobe Business Catalyst (Discontinued)
3.0
Kareo Marketing
Triggered drip sequences
Adobe Business Catalyst (Discontinued)
6.8
Kareo Marketing

Lead Management

Adobe Business Catalyst (Discontinued)
1.7
Kareo Marketing
Lead nurturing
Adobe Business Catalyst (Discontinued)
1.7
Kareo Marketing
Lead scoring and grading
Adobe Business Catalyst (Discontinued)
2.2
Kareo Marketing
Data quality management
Adobe Business Catalyst (Discontinued)
1.4
Kareo Marketing
Automated sales alerts and tasks
Adobe Business Catalyst (Discontinued)
1.6
Kareo Marketing

Campaign Management

Adobe Business Catalyst (Discontinued)
2.3
Kareo Marketing
Calendaring
Adobe Business Catalyst (Discontinued)
2.4
Kareo Marketing
Event/webinar marketing
Adobe Business Catalyst (Discontinued)
2.3
Kareo Marketing

Social Media Marketing

Adobe Business Catalyst (Discontinued)
8.2
Kareo Marketing
Social sharing and campaigns
Adobe Business Catalyst (Discontinued)
7.8
Kareo Marketing
Social profile integration
Adobe Business Catalyst (Discontinued)
8.6
Kareo Marketing

Reporting & Analytics

Adobe Business Catalyst (Discontinued)
7.0
Kareo Marketing
9.0
Dashboards
Adobe Business Catalyst (Discontinued)
8.0
Kareo Marketing
9.0
Standard reports
Adobe Business Catalyst (Discontinued)
7.0
Kareo Marketing
Custom reports
Adobe Business Catalyst (Discontinued)
6.0
Kareo Marketing

Platform & Infrastructure

Adobe Business Catalyst (Discontinued)
6.6
Kareo Marketing
API
Adobe Business Catalyst (Discontinued)
7.9
Kareo Marketing
Role-based workflow & approvals
Adobe Business Catalyst (Discontinued)
7.0
Kareo Marketing
Customizability
Adobe Business Catalyst (Discontinued)
6.0
Kareo Marketing
Integration with Salesforce.com
Adobe Business Catalyst (Discontinued)
5.5
Kareo Marketing

Pros

Adobe Business Catalyst (Discontinued)

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak | TrustRadius Reviewer

Kareo Marketing

  • Patient communications: being able to send patients text messages has been a great benefit.
  • Kareo sends out appointment reminders for us which saves our employees time.
Howell Howell | TrustRadius Reviewer

Cons

Adobe Business Catalyst (Discontinued)

  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Dan Butler | TrustRadius Reviewer

Kareo Marketing

  • There are currently some issues with the survey feature that we have not been able to open, view, or publish the survey. This has been going on for 3 months and there has been no resolution.
  • It would be nice to be able to filter who is receiving a survey so patients do not get them every time they have a visit.
Howell Howell | TrustRadius Reviewer

Likelihood to Renew

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus | TrustRadius Reviewer

Kareo Marketing

No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler | TrustRadius Reviewer

Kareo Marketing

No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 4 answers
very few issues with availability
Jerry Dever | TrustRadius Reviewer

Kareo Marketing

No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.2
Based on 1 answer
Very few issues
Jerry Dever | TrustRadius Reviewer

Kareo Marketing

No score
No answers yet
No answers on this topic

Support Rating

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.8
Based on 6 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus | TrustRadius Reviewer

Kareo Marketing

Kareo Marketing 3.0
Based on 1 answer
Other than speaking with someone about the issues we have had, I don't believe that anyone is actually working on a fix for our problem. If I can not open, view, and publish surveys when we receive them then part of the software is not working. They don't mind charging me every month for a service that is not functioning correctly.
Howell Howell | TrustRadius Reviewer

Online Training

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever | TrustRadius Reviewer

Kareo Marketing

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.8
Based on 4 answers
Pretty easy to do
Jerry Dever | TrustRadius Reviewer

Kareo Marketing

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Business Catalyst (Discontinued)

As far as the CMS for BC goes, there is none out there that compares. In the past we have utilized Joomla, Wordpress, Mambo, Drupal, Concrete 5 and others. None of them were as easy to use and train on that Adobe's Business Catalyst. Our alternative to BC is WordPress when our clients want a less expensive solution. For the most part that works OK but we have had issues with plugin incompatibility among other issues. We lost at least two clients because of similar issues. The other great part about BC's solution is that we can still work with our favorite site creation tool - Dreamweaver. The whole process continues to be more and more simplified with added features to the system. No other solution (that we've found) offers such an easy way to create custom web sites that are easily editable by our clients.
Jeff French | TrustRadius Reviewer

Kareo Marketing

We were very satisfied with Demand Force but switched to Kareo because of the price. and it put all of our platforms with one company. I would say Demand Force was a better product, however, for the price, Kareo is a great option if the engineers could work the bugs out.
Howell Howell | TrustRadius Reviewer

Scalability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever | TrustRadius Reviewer

Kareo Marketing

No score
No answers yet
No answers on this topic

Return on Investment

Adobe Business Catalyst (Discontinued)

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz | TrustRadius Reviewer

Kareo Marketing

  • We have not been using it long enough to know an answer to this.
Howell Howell | TrustRadius Reviewer

Pricing Details

Adobe Business Catalyst (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Adobe Business Catalyst (Discontinued) Editions & Modules

Additional Pricing Details

Kareo Marketing

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kareo Marketing Editions & Modules

Edition
Cub$0
Professional$300
Managed Services$500
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Adobe Business Catalyst (Discontinued)
    6.0
    Kareo Marketing
    7.0

    Likelihood to Renew

    Adobe Business Catalyst (Discontinued)
    9.4
    Kareo Marketing

    Usability

    Adobe Business Catalyst (Discontinued)
    9.7
    Kareo Marketing

    Reliability and Availability

    Adobe Business Catalyst (Discontinued)
    9.0
    Kareo Marketing

    Performance

    Adobe Business Catalyst (Discontinued)
    8.2
    Kareo Marketing

    Support Rating

    Adobe Business Catalyst (Discontinued)
    8.8
    Kareo Marketing
    3.0

    Online Training

    Adobe Business Catalyst (Discontinued)
    8.6
    Kareo Marketing

    Implementation Rating

    Adobe Business Catalyst (Discontinued)
    9.8
    Kareo Marketing

    Scalability

    Adobe Business Catalyst (Discontinued)
    9.0
    Kareo Marketing

    Add comparison