58 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101
Top Rated
38 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

Adobe Business Catalyst is an absolute rock-star for companies that want an all in one solution, who have limited budgets and/or little technical expertise. It will scale well and can grow with your company. It is more complex and more flexible than something like Wix, where your options are heavily limited, but less open than WordPress where you can use plug-ins and custom code to rebuild how anything works. So it is a nice area in the middle.Adobe Business Catalyst would probably not be a great solution for companies who want absolute control over their website and everything in it and have highly experienced technical resources to build out whatever they need since not every area of the website or server can be modified.
Jonathan Hodak profile photo

Episerver Digital Commerce

Episerver Digital Commerce may be a good fit for you if you do not have your own development team, do not need any custom development, and the out-of-the-box experience takes care of all your business needs.If you need significant custom development and value testable, discoverable software, then Episerver Digital Commerce will not be a good fit for your organization.
Tim Hardy profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Episerver Digital Commerce
WYSIWYG email editor
Adobe Business Catalyst
2.5
Episerver Digital Commerce
Dynamic content
Adobe Business Catalyst
9.0
Episerver Digital Commerce
Ability to test dynamic content
Adobe Business Catalyst
7.6
Episerver Digital Commerce
Landing pages
Adobe Business Catalyst
6.7
Episerver Digital Commerce
A/B testing
Adobe Business Catalyst
7.0
Episerver Digital Commerce
Mobile optimization
Adobe Business Catalyst
8.0
Episerver Digital Commerce
Email deliverability
Adobe Business Catalyst
8.1
Episerver Digital Commerce
List management
Adobe Business Catalyst
3.2
Episerver Digital Commerce
Triggered drip sequences
Adobe Business Catalyst
6.8
Episerver Digital Commerce

Lead Management

Adobe Business Catalyst
1.8
Episerver Digital Commerce
Lead nurturing
Adobe Business Catalyst
1.8
Episerver Digital Commerce
Lead scoring and grading
Adobe Business Catalyst
2.2
Episerver Digital Commerce
Data quality management
Adobe Business Catalyst
1.5
Episerver Digital Commerce
Automated sales alerts and tasks
Adobe Business Catalyst
1.8
Episerver Digital Commerce

Campaign Management

Adobe Business Catalyst
2.4
Episerver Digital Commerce
Calendaring
Adobe Business Catalyst
2.5
Episerver Digital Commerce
Event/webinar marketing
Adobe Business Catalyst
2.3
Episerver Digital Commerce

Social Media Marketing

Adobe Business Catalyst
8.2
Episerver Digital Commerce
Social sharing and campaigns
Adobe Business Catalyst
7.8
Episerver Digital Commerce
Social profile integration
Adobe Business Catalyst
8.6
Episerver Digital Commerce

Reporting & Analytics

Adobe Business Catalyst
7.1
Episerver Digital Commerce
Dashboards
Adobe Business Catalyst
8.0
Episerver Digital Commerce
Standard reports
Adobe Business Catalyst
7.1
Episerver Digital Commerce
Custom reports
Adobe Business Catalyst
6.1
Episerver Digital Commerce

Platform & Infrastructure

Adobe Business Catalyst
6.4
Episerver Digital Commerce
API
Adobe Business Catalyst
7.1
Episerver Digital Commerce
Role-based workflow & approvals
Adobe Business Catalyst
7.0
Episerver Digital Commerce
Customizability
Adobe Business Catalyst
6.0
Episerver Digital Commerce
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Episerver Digital Commerce

Online Storefront

Adobe Business Catalyst
Episerver Digital Commerce
6.3
Product catalog & listings
Adobe Business Catalyst
Episerver Digital Commerce
6.7
Product management
Adobe Business Catalyst
Episerver Digital Commerce
6.3
Bulk product upload
Adobe Business Catalyst
Episerver Digital Commerce
5.1
Branding
Adobe Business Catalyst
Episerver Digital Commerce
6.1
Mobile storefront
Adobe Business Catalyst
Episerver Digital Commerce
6.2
Product variations
Adobe Business Catalyst
Episerver Digital Commerce
6.3
Website integration
Adobe Business Catalyst
Episerver Digital Commerce
6.7
Visual customization
Adobe Business Catalyst
Episerver Digital Commerce
6.7
CMS
Adobe Business Catalyst
Episerver Digital Commerce
6.9

Online Shopping Cart

Adobe Business Catalyst
Episerver Digital Commerce
6.5
Abandoned cart recovery
Adobe Business Catalyst
Episerver Digital Commerce
6.1
Checkout user experience
Adobe Business Catalyst
Episerver Digital Commerce
6.8

Online Payment System

Adobe Business Catalyst
Episerver Digital Commerce
6.9
eCommerce security
Adobe Business Catalyst
Episerver Digital Commerce
6.9

eCommerce Marketing

Adobe Business Catalyst
Episerver Digital Commerce
6.5
Promotions & discounts
Adobe Business Catalyst
Episerver Digital Commerce
6.9
Personalized recommendations
Adobe Business Catalyst
Episerver Digital Commerce
6.4
SEO
Adobe Business Catalyst
Episerver Digital Commerce
6.2

eCommerce Business Management

Adobe Business Catalyst
Episerver Digital Commerce
5.8
Multi-site management
Adobe Business Catalyst
Episerver Digital Commerce
6.1
Order processing
Adobe Business Catalyst
Episerver Digital Commerce
6.0
Inventory management
Adobe Business Catalyst
Episerver Digital Commerce
5.9
Shipping
Adobe Business Catalyst
Episerver Digital Commerce
5.2
Custom functionality
Adobe Business Catalyst
Episerver Digital Commerce
5.7

Pros

  • Analytics: I am able to see on multiple levels traffic, clicks, and most importantly search terms for improving SEO. The reports are easy to generate as well as read, especially for small inexperienced business owners.
  • Marketing: When using the BC platform businesses are able to link up easily with Adobe Marketing to automatically send out emails and newsletters. Its a very smooth and painless process.
  • Online Editing: This is probably the best part of BC. Once a design is approved and launched on the platform, my clients do not have to contact me for small content updates. This frees me up as a small business owner to concentrate on design, new clients, and larger projects for existing clients.
Dan Butler profile photo
  • Episerver has a robust discount engine. This engine, combined with "visitor groups" allow our marketing department to categorize customers and offer a variety of discounts to targeted customers at specific times.
  • Episerver has a full-featured, storefront experience that can handle everything you might want for an e-commerce website.
  • Episerver offers A/B testing that can be helpful for trying out new content ideas and tracking the results.
Tim Hardy profile photo

Cons

  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Dan Butler profile photo
  • The commerce engine is not robust enough and we find this is not very user-friendly at all
  • The promotion engine could use a more user-friendly approach and is very complicated to use
Nadia Lotter profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus profile photo
Episerver Digital Commerce6.0
Based on 2 answers
We are locked in for a significant period of time.
Tim Hardy profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
Episerver Digital Commerce4.5
Based on 1 answer
The CMS has clearly had time to evolve as a tool but the digital commerce aspect is outdated and needs to be reviewed as it is not intuitive to the admins using it.
Nadia Lotter profile photo

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
Good support; there have been a few issues that we have been unable to resolve
Jerry Dever profile photo
Episerver Digital Commerce8.2
Based on 1 answer
We had an incredible team at Episerver Supporting us with the go live, reviewing our integration, and pushing our integration partner to deliver a quality product
Nadia Lotter profile photo

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
Episerver Digital Commerce2.7
Based on 1 answer
Fully understand what is OOTB feature of the platform before proceeding to develop. Then implement a customization of key features once you can prove they are working as OOTB to make them more user friendly and productive for the business. Eg pre order and e gift card
Nadia Lotter profile photo

Alternatives Considered

The largest competitor in my portfolio is GoDaddy. I tend to use them for larger products or for all inclusive domain registration and web presence. I prefer using BC for most everything due to its simplistic nature. It is a very streamlined product and is easy to add users from my clients as editors and managers. This makes content update and creation so much easier. It also eases the minds of content managers within my clients companies as they will have some control over what goes on the web site. GoDaddy is my go to product for customized web designs, larger projects, and anything that requires server side software not supported by BC. It tends to be more involved and time consuming and less productive for me as a small business. So while I prefer to work with BC there are just some limitations that send me over to another hosting platform.
Dan Butler profile photo
Episerver was by far the most user friendly content platform allowing our business to easily manage the content with ease resulting in an overall productivity increase and time for the team to spend less time doing content management and more time managing the personalization benefits the platform represents.
Nadia Lotter profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • The biggest returns I have seen come from using BC as an individual product in my offerings. I see that it is also growing as a product and Adobe is growing it as a lead generation platform.
  • The second biggest positive impact to my business comes from the time saved in development. My target demographic is small to medium sized businesses and BC is perfect for marketing to this demographic.
  • My biggest complaint is that there is a lack of server side customization. When clients ask me if a certain type of website or application can be done I automatically know that I cannot put that site on the BC platform.
Dan Butler profile photo
  • Our rocky implementation was very costly to our organization
  • The untestable nature of epiCommerce has cost us a lot in development time and fragile integrations
  • The difficult database schema has cost us a great deal of development time for maintenance and new feature development
Tim Hardy profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Adobe Business Catalyst More Information

Episerver Digital Commerce

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Episerver Digital Commerce More Information