Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

Episerver Digital Commerce

Top Rated
36 Ratings
Score 8.5 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Episerver Digital Commerce

It's well suited for all personalisation and front end requirements. The commerce engine, however, is clunky and difficult to use and a lot of what we would expect to be best of breed user experience for a commerce catalog management is not out of the box with EPI. We have had multiple customisations to the platform and for a retailer, there should not be so much customization required as it's extremely costly to manage. The VM/merch tool is non-existent and we really need this.
Nadia Lotter profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Episerver Digital Commerce
WYSIWYG email editor
Adobe Business Catalyst
2.7
Episerver Digital Commerce
Dynamic content
Adobe Business Catalyst
8.9
Episerver Digital Commerce
Ability to test dynamic content
Adobe Business Catalyst
7.3
Episerver Digital Commerce
Landing pages
Adobe Business Catalyst
6.6
Episerver Digital Commerce
A/B testing
Adobe Business Catalyst
7.0
Episerver Digital Commerce
Mobile optimization
Adobe Business Catalyst
8.0
Episerver Digital Commerce
Email deliverability
Adobe Business Catalyst
8.2
Episerver Digital Commerce
List management
Adobe Business Catalyst
3.3
Episerver Digital Commerce
Triggered drip sequences
Adobe Business Catalyst
6.8
Episerver Digital Commerce

Lead Management

Adobe Business Catalyst
1.9
Episerver Digital Commerce
Lead nurturing
Adobe Business Catalyst
1.9
Episerver Digital Commerce
Lead scoring and grading
Adobe Business Catalyst
2.3
Episerver Digital Commerce
Data quality management
Adobe Business Catalyst
1.5
Episerver Digital Commerce
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
Episerver Digital Commerce

Campaign Management

Adobe Business Catalyst
2.5
Episerver Digital Commerce
Calendaring
Adobe Business Catalyst
2.6
Episerver Digital Commerce
Event/webinar marketing
Adobe Business Catalyst
2.4
Episerver Digital Commerce

Social Media Marketing

Adobe Business Catalyst
8.2
Episerver Digital Commerce
Social sharing and campaigns
Adobe Business Catalyst
7.8
Episerver Digital Commerce
Social profile integration
Adobe Business Catalyst
8.6
Episerver Digital Commerce

Reporting & Analytics

Adobe Business Catalyst
7.1
Episerver Digital Commerce
Dashboards
Adobe Business Catalyst
8.1
Episerver Digital Commerce
Standard reports
Adobe Business Catalyst
7.1
Episerver Digital Commerce
Custom reports
Adobe Business Catalyst
6.2
Episerver Digital Commerce

Platform & Infrastructure

Adobe Business Catalyst
6.3
Episerver Digital Commerce
API
Adobe Business Catalyst
6.6
Episerver Digital Commerce
Role-based workflow & approvals
Adobe Business Catalyst
7.1
Episerver Digital Commerce
Customizability
Adobe Business Catalyst
6.1
Episerver Digital Commerce
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Episerver Digital Commerce

Online Storefront

Adobe Business Catalyst
Episerver Digital Commerce
6.5
Product catalog & listings
Adobe Business Catalyst
Episerver Digital Commerce
6.5
Product management
Adobe Business Catalyst
Episerver Digital Commerce
6.1
Bulk product upload
Adobe Business Catalyst
Episerver Digital Commerce
4.9
Branding
Adobe Business Catalyst
Episerver Digital Commerce
6.2
Mobile storefront
Adobe Business Catalyst
Episerver Digital Commerce
6.2
Product variations
Adobe Business Catalyst
Episerver Digital Commerce
6.3
Website integration
Adobe Business Catalyst
Episerver Digital Commerce
7.0
Visual customization
Adobe Business Catalyst
Episerver Digital Commerce
7.3
CMS
Adobe Business Catalyst
Episerver Digital Commerce
7.5

Online Shopping Cart

Adobe Business Catalyst
Episerver Digital Commerce
6.4
Abandoned cart recovery
Adobe Business Catalyst
Episerver Digital Commerce
5.7
Checkout user experience
Adobe Business Catalyst
Episerver Digital Commerce
7.0

Online Payment System

Adobe Business Catalyst
Episerver Digital Commerce
7.1
eCommerce security
Adobe Business Catalyst
Episerver Digital Commerce
7.1

eCommerce Marketing

Adobe Business Catalyst
Episerver Digital Commerce
6.5
Promotions & discounts
Adobe Business Catalyst
Episerver Digital Commerce
6.6
Personalized recommendations
Adobe Business Catalyst
Episerver Digital Commerce
6.6
SEO
Adobe Business Catalyst
Episerver Digital Commerce
6.3

eCommerce Business Management

Adobe Business Catalyst
Episerver Digital Commerce
6.4
Multi-site management
Adobe Business Catalyst
Episerver Digital Commerce
5.7
Order processing
Adobe Business Catalyst
Episerver Digital Commerce
6.9
Inventory management
Adobe Business Catalyst
Episerver Digital Commerce
6.4
Shipping
Adobe Business Catalyst
Episerver Digital Commerce
6.5
Custom functionality
Adobe Business Catalyst
Episerver Digital Commerce
6.6

Pros

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak profile photo
  • Manages our product data
  • Personalizes content based on persona type
  • Manages international sites including by region and language.
Gary Anderson profile photo

Cons

  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Dan Butler profile photo
  • Best of Breed - focus has always been to be best of breed, rather than having lots of branded offerings like Sitecore. We're sensing that shifting slightly and Episerver is therefore suddenly less adaptive within an existing IT landscape. Acquisition of Optivo and Peerius is a great example, as it's now getting natively integrated, hence giving customers the impression that their existing Marketing Automation or Product Recommendation platforms (like Salesforce or Apptus e-Sales) aren't a great fit. Not an immediate observation, but more a thought on the direction applied currently.
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus profile photo
Episerver Digital Commerce8.2
Based on 1 answer
Really want to be able to spend more time and resources on rolling out new things with Episerver but at the moment we seem to be fixing alot of issues and pain points with the way our system was setup.
Nadia Lotter profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
Episerver Digital Commerce4.5
Based on 1 answer
The CMS has clearly had time to evolve as a tool but the digital commerce aspect is outdated and needs to be reviewed as it is not intuitive to the admins using it.
Nadia Lotter profile photo

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
Episerver Digital Commerce8.2
Based on 1 answer
We had an incredible team at Episerver Supporting us with the go live, reviewing our integration, and pushing our integration partner to deliver a quality product
Nadia Lotter profile photo

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
Episerver Digital Commerce2.7
Based on 1 answer
Fully understand what is OOTB feature of the platform before proceeding to develop. Then implement a customization of key features once you can prove they are working as OOTB to make them more user friendly and productive for the business. Eg pre order and e gift card
Nadia Lotter profile photo

Alternatives Considered

The largest competitor in my portfolio is GoDaddy. I tend to use them for larger products or for all inclusive domain registration and web presence. I prefer using BC for most everything due to its simplistic nature. It is a very streamlined product and is easy to add users from my clients as editors and managers. This makes content update and creation so much easier. It also eases the minds of content managers within my clients companies as they will have some control over what goes on the web site. GoDaddy is my go to product for customized web designs, larger projects, and anything that requires server side software not supported by BC. It tends to be more involved and time consuming and less productive for me as a small business. So while I prefer to work with BC there are just some limitations that send me over to another hosting platform.
Dan Butler profile photo
I did evaluate other products in addition to Episerver. The other finalist was Magento, which has a very robust cart and a large market share. I have used that platform in the past and overall had been happy with it's performance. I ultimately selected Episerver because it was .NET (versus PHP) and had very strong commerce and content components. Magento would have required an integration with another (second) platform to build out non-commerce content in the way that was necessary for the project's needs. Episerver had that out of the box. Plus Episerver's evolution and road map showed solid growth and innovation while at the same time Magento was well behind their plans to launch Magento 2.0 after already significant delays.
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Business Catalyst provides partners and clients a single system to learn and maintain. No need to constantly switch gears to remember who has what CMS which makes support more efficient.
  • Business Catalyst has made it possible to create and launch sites in less time thus increasing profitability.
  • Business Catalyst is a large investment in the beginning about monetarily and in learning the system. It may not affordable to smaller agencies.
Pauline Kraus profile photo
  • Too soon to tell
Nadia Lotter profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Adobe Business Catalyst More Information

Episerver Digital Commerce

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Episerver Digital Commerce More Information