61 Ratings
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Score 9.3 out of 100
38 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor | TrustRadius Reviewer

Episerver Digital Commerce

Episerver Digital Commerce may be a good fit for you if you do not have your own development team, do not need any custom development, and the out-of-the-box experience takes care of all your business needs.If you need significant custom development and value testable, discoverable software, then Episerver Digital Commerce will not be a good fit for your organization.
Tim Hardy | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst (Discontinued)
6.5
Episerver Digital Commerce
WYSIWYG email editor
Adobe Business Catalyst (Discontinued)
2.3
Episerver Digital Commerce
Dynamic content
Adobe Business Catalyst (Discontinued)
9.0
Episerver Digital Commerce
Ability to test dynamic content
Adobe Business Catalyst (Discontinued)
7.9
Episerver Digital Commerce
Landing pages
Adobe Business Catalyst (Discontinued)
7.0
Episerver Digital Commerce
A/B testing
Adobe Business Catalyst (Discontinued)
7.0
Episerver Digital Commerce
Mobile optimization
Adobe Business Catalyst (Discontinued)
8.0
Episerver Digital Commerce
Email deliverability reporting
Adobe Business Catalyst (Discontinued)
7.9
Episerver Digital Commerce
List management
Adobe Business Catalyst (Discontinued)
3.0
Episerver Digital Commerce
Triggered drip sequences
Adobe Business Catalyst (Discontinued)
6.8
Episerver Digital Commerce

Lead Management

Adobe Business Catalyst (Discontinued)
1.7
Episerver Digital Commerce
Lead nurturing
Adobe Business Catalyst (Discontinued)
1.7
Episerver Digital Commerce
Lead scoring and grading
Adobe Business Catalyst (Discontinued)
2.2
Episerver Digital Commerce
Data quality management
Adobe Business Catalyst (Discontinued)
1.4
Episerver Digital Commerce
Automated sales alerts and tasks
Adobe Business Catalyst (Discontinued)
1.6
Episerver Digital Commerce

Campaign Management

Adobe Business Catalyst (Discontinued)
2.3
Episerver Digital Commerce
Calendaring
Adobe Business Catalyst (Discontinued)
2.4
Episerver Digital Commerce
Event/webinar marketing
Adobe Business Catalyst (Discontinued)
2.3
Episerver Digital Commerce

Social Media Marketing

Adobe Business Catalyst (Discontinued)
8.2
Episerver Digital Commerce
Social sharing and campaigns
Adobe Business Catalyst (Discontinued)
7.8
Episerver Digital Commerce
Social profile integration
Adobe Business Catalyst (Discontinued)
8.6
Episerver Digital Commerce

Reporting & Analytics

Adobe Business Catalyst (Discontinued)
7.0
Episerver Digital Commerce
Dashboards
Adobe Business Catalyst (Discontinued)
8.0
Episerver Digital Commerce
Standard reports
Adobe Business Catalyst (Discontinued)
7.0
Episerver Digital Commerce
Custom reports
Adobe Business Catalyst (Discontinued)
6.0
Episerver Digital Commerce

Platform & Infrastructure

Adobe Business Catalyst (Discontinued)
6.6
Episerver Digital Commerce
API
Adobe Business Catalyst (Discontinued)
7.9
Episerver Digital Commerce
Role-based workflow & approvals
Adobe Business Catalyst (Discontinued)
7.0
Episerver Digital Commerce
Customizability
Adobe Business Catalyst (Discontinued)
6.0
Episerver Digital Commerce
Integration with Salesforce.com
Adobe Business Catalyst (Discontinued)
5.5
Episerver Digital Commerce

Online Storefront

Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
5.2
Product catalog & listings
Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
5.0
Product management
Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
4.3
Bulk product upload
Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
3.7
Branding
Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
6.1
Mobile storefront
Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
6.2
Product variations
Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
6.4
Website integration
Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
4.5
Visual customization
Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
5.5
CMS
Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
5.3

Online Shopping Cart

Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
6.6
Abandoned cart recovery
Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
6.8
Checkout user experience
Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
6.4

Online Payment System

Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
6.7
eCommerce security
Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
6.7

eCommerce Marketing

Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
6.4
Promotions & discounts
Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
7.5
Personalized recommendations
Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
5.4
SEO
Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
6.2

eCommerce Business Management

Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
5.1
Multi-site management
Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
6.8
Order processing
Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
5.1
Inventory management
Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
5.3
Shipping
Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
3.8
Custom functionality
Adobe Business Catalyst (Discontinued)
Episerver Digital Commerce
4.5

Pros

Adobe Business Catalyst (Discontinued)

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak | TrustRadius Reviewer

Episerver Digital Commerce

  • Web content management -- the interface is drag and drop and makes it very easy for business users to create product pages.
  • In site search with Episerver Find -- it is easy to promote attributes and make quick tweaks to fine-tune results.
  • Integrate with other systems -- we have integrated with our ERP, our product information management system, our digital asset management system and our marketing automation system to take advantage of investments we have already made in content and customer data.
Anonymous | TrustRadius Reviewer

Cons

Adobe Business Catalyst (Discontinued)

  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Dan Butler | TrustRadius Reviewer

Episerver Digital Commerce

  • Support. Episerver used to have direct support and access to the tech team to discuss and resolve issues. The new support portal is not enough for developer needs.
  • Quality Assurance. We find issues in the Episerver code that should have been resolved in QA before release.
  • Sales. Episervers sells the framework as a solution while showing Alloy. While it helps Episerver sell more, it puts the implementation partner into trouble as the client thinks they bought the solution. Episerver does not provide a solution. It provides a framework that you can build a solution on.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus | TrustRadius Reviewer

Episerver Digital Commerce

Episerver Digital Commerce 4.6
Based on 2 answers
Really want to be able to spend more time and resources on rolling out new things with Episerver but at the moment we seem to be fixing alot of issues and pain points with the way our system was setup.
Nadia Lotter | TrustRadius Reviewer

Usability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler | TrustRadius Reviewer

Episerver Digital Commerce

Episerver Digital Commerce 4.5
Based on 1 answer
The CMS has clearly had time to evolve as a tool but the digital commerce aspect is outdated and needs to be reviewed as it is not intuitive to the admins using it.
Nadia Lotter | TrustRadius Reviewer

Reliability and Availability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 4 answers
very few issues with availability
Jerry Dever | TrustRadius Reviewer

Episerver Digital Commerce

No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.2
Based on 1 answer
Very few issues
Jerry Dever | TrustRadius Reviewer

Episerver Digital Commerce

No score
No answers yet
No answers on this topic

Support Rating

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.8
Based on 6 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus | TrustRadius Reviewer

Episerver Digital Commerce

Episerver Digital Commerce 8.2
Based on 1 answer
We had an incredible team at Episerver Supporting us with the go live, reviewing our integration, and pushing our integration partner to deliver a quality product
Nadia Lotter | TrustRadius Reviewer

Online Training

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever | TrustRadius Reviewer

Episerver Digital Commerce

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.8
Based on 4 answers
Pretty easy to do
Jerry Dever | TrustRadius Reviewer

Episerver Digital Commerce

Episerver Digital Commerce 2.7
Based on 1 answer
Fully understand what is OOTB feature of the platform before proceeding to develop. Then implement a customization of key features once you can prove they are working as OOTB to make them more user friendly and productive for the business. Eg pre order and e gift card
Nadia Lotter | TrustRadius Reviewer

Alternatives Considered

Adobe Business Catalyst (Discontinued)

As far as the CMS for BC goes, there is none out there that compares. In the past we have utilized Joomla, Wordpress, Mambo, Drupal, Concrete 5 and others. None of them were as easy to use and train on that Adobe's Business Catalyst. Our alternative to BC is WordPress when our clients want a less expensive solution. For the most part that works OK but we have had issues with plugin incompatibility among other issues. We lost at least two clients because of similar issues. The other great part about BC's solution is that we can still work with our favorite site creation tool - Dreamweaver. The whole process continues to be more and more simplified with added features to the system. No other solution (that we've found) offers such an easy way to create custom web sites that are easily editable by our clients.
Jeff French | TrustRadius Reviewer

Episerver Digital Commerce

Just depends on the use case. Some clients are more heavily weighted towards a marketing CMS and don't need a ton of complex technical functions of their eCommerce platform. For these we recommend Episerver.
Jared Wooden | TrustRadius Reviewer

Scalability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever | TrustRadius Reviewer

Episerver Digital Commerce

No score
No answers yet
No answers on this topic

Return on Investment

Adobe Business Catalyst (Discontinued)

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz | TrustRadius Reviewer

Episerver Digital Commerce

  • Our rocky implementation was very costly to our organization
  • The untestable nature of epiCommerce has cost us a lot in development time and fragile integrations
  • The difficult database schema has cost us a great deal of development time for maintenance and new feature development
Tim Hardy | TrustRadius Reviewer

Screenshots

Pricing Details

Adobe Business Catalyst (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Episerver Digital Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)
6.0
Episerver Digital Commerce
6.8

Likelihood to Renew

Adobe Business Catalyst (Discontinued)
9.4
Episerver Digital Commerce
4.6

Usability

Adobe Business Catalyst (Discontinued)
9.7
Episerver Digital Commerce
4.5

Reliability and Availability

Adobe Business Catalyst (Discontinued)
9.0
Episerver Digital Commerce

Performance

Adobe Business Catalyst (Discontinued)
8.2
Episerver Digital Commerce

Support Rating

Adobe Business Catalyst (Discontinued)
8.8
Episerver Digital Commerce
8.2

Online Training

Adobe Business Catalyst (Discontinued)
8.6
Episerver Digital Commerce

Implementation Rating

Adobe Business Catalyst (Discontinued)
9.8
Episerver Digital Commerce
2.7

Scalability

Adobe Business Catalyst (Discontinued)
9.0
Episerver Digital Commerce

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