What users are saying about

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

SAP Hybris

49 Ratings
Score 7.9 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

SAP Hybris

Hybris fits well into a large development organization and will need many disciplines to fully leverage. It should fit very well into SAP heavy environments and recent roadmaps indicate a tighter and tighter integration in the future. It would be a challenge for a smaller shop to cultivate the kind of knowledge diversity necessary. Getting the initial momentum may also be a challenge if you do not have a good implementation partner, at least in the early stages.
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
SAP Hybris
WYSIWYG email editor
Adobe Business Catalyst
2.7
SAP Hybris
Dynamic content
Adobe Business Catalyst
8.9
SAP Hybris
Ability to test dynamic content
Adobe Business Catalyst
7.3
SAP Hybris
Landing pages
Adobe Business Catalyst
6.6
SAP Hybris
A/B testing
Adobe Business Catalyst
7.0
SAP Hybris
Mobile optimization
Adobe Business Catalyst
8.0
SAP Hybris
Email deliverability
Adobe Business Catalyst
8.2
SAP Hybris
List management
Adobe Business Catalyst
3.3
SAP Hybris
Triggered drip sequences
Adobe Business Catalyst
6.8
SAP Hybris

Lead Management

Adobe Business Catalyst
1.9
SAP Hybris
Lead nurturing
Adobe Business Catalyst
1.9
SAP Hybris
Lead scoring and grading
Adobe Business Catalyst
2.3
SAP Hybris
Data quality management
Adobe Business Catalyst
1.5
SAP Hybris
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
SAP Hybris

Campaign Management

Adobe Business Catalyst
2.5
SAP Hybris
Calendaring
Adobe Business Catalyst
2.6
SAP Hybris
Event/webinar marketing
Adobe Business Catalyst
2.4
SAP Hybris

Social Media Marketing

Adobe Business Catalyst
8.2
SAP Hybris
Social sharing and campaigns
Adobe Business Catalyst
7.8
SAP Hybris
Social profile integration
Adobe Business Catalyst
8.6
SAP Hybris

Reporting & Analytics

Adobe Business Catalyst
7.1
SAP Hybris
Dashboards
Adobe Business Catalyst
8.1
SAP Hybris
Standard reports
Adobe Business Catalyst
7.1
SAP Hybris
Custom reports
Adobe Business Catalyst
6.2
SAP Hybris

Platform & Infrastructure

Adobe Business Catalyst
6.3
SAP Hybris
API
Adobe Business Catalyst
6.7
SAP Hybris
Role-based workflow & approvals
Adobe Business Catalyst
7.1
SAP Hybris
Customizability
Adobe Business Catalyst
6.1
SAP Hybris
Integration with Salesforce.com
Adobe Business Catalyst
5.5
SAP Hybris

Online Storefront

Adobe Business Catalyst
SAP Hybris
9.0
Product catalog & listings
Adobe Business Catalyst
SAP Hybris
9.9
Product management
Adobe Business Catalyst
SAP Hybris
9.0
Bulk product upload
Adobe Business Catalyst
SAP Hybris
7.0
Branding
Adobe Business Catalyst
SAP Hybris
8.9
Mobile storefront
Adobe Business Catalyst
SAP Hybris
9.9
Product variations
Adobe Business Catalyst
SAP Hybris
9.0
Website integration
Adobe Business Catalyst
SAP Hybris
9.9
Visual customization
Adobe Business Catalyst
SAP Hybris
9.0
CMS
Adobe Business Catalyst
SAP Hybris
8.9

Online Shopping Cart

Adobe Business Catalyst
SAP Hybris
8.7
Abandoned cart recovery
Adobe Business Catalyst
SAP Hybris
9.9
Checkout user experience
Adobe Business Catalyst
SAP Hybris
7.5

Online Payment System

Adobe Business Catalyst
SAP Hybris
9.0
eCommerce security
Adobe Business Catalyst
SAP Hybris
9.0

eCommerce Marketing

Adobe Business Catalyst
SAP Hybris
7.8
Promotions & discounts
Adobe Business Catalyst
SAP Hybris
6.4
Personalized recommendations
Adobe Business Catalyst
SAP Hybris
6.9
SEO
Adobe Business Catalyst
SAP Hybris
10.0

eCommerce Business Management

Adobe Business Catalyst
SAP Hybris
8.3
Multi-site management
Adobe Business Catalyst
SAP Hybris
9.5
Order processing
Adobe Business Catalyst
SAP Hybris
8.5
Inventory management
Adobe Business Catalyst
SAP Hybris
6.5
Shipping
Adobe Business Catalyst
SAP Hybris
8.0
Custom functionality
Adobe Business Catalyst
SAP Hybris
8.9

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • New technologies. One of the reasons that I like the platform is that it's in constant improvement. It feels like some of the competitors are bloated and slow to adopt new features in comparison.
  • Wide range of features. Many out of the box features for common commerce paradigms.
  • Scaleability. We have had no issues of scalability even at what we feel are high volumes of traffic.
No photo available

Cons

  • The learning curve can be steep.
  • There is no access to the server side programming so some functionality needs a work around or cannot be accomplished.
  • It is more expensive for users than many of the other website options.
Pauline Kraus profile photo
  • Though there is an online community presence for support, it is not as strong as other platforms I have used.
  • The Content Management System though functional is a bit dated and can be difficult for non technical business owners to manage. Other industry leading CMS solutions are generally used in conjunction with Hybris in my experience.
  • Product indexing and search also is not up to industry leaders, used another product in conjunction with hybris to accomplish this business need.
Carter Lathrop profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
There is no renew option, it is a one stop buy-in. There are two different options that can be chosen.
Joel Lowther profile photo
SAP Hybris9.3
Based on 2 answers
I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
Erin Riggers profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
SAP Hybris7.0
Based on 2 answers
Figuring out the CMS tools took some time. Supporting documentation is sparse.I also found the tools to be slow at times, making simple template edits an arduous process.
Erin Riggers profile photo

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
SAP Hybris8.0
Based on 1 answer
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers profile photo

Alternatives Considered

Bigcommerce or Shopify
Lalit Kumar profile photo
In my opinion, hybris has a better modular architecture, documentation, community support and there is an eCommerce as a Service solution (YaaS).
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Positive: Offering a solution to clients that need an in-depth eCommerce platform
  • Positive: A deeper understanding of the power of CRM
  • Negative: A new requirement to learn and support the platform
Victor Campos profile photo
  • It helps to set up a solid eCommerce solution really quick that allows business to start growing sooner.
  • It's a huge platform that includes legacy solutions. It's hard to find real experts who can customize the platform.
No photo available

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

SAP Hybris

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details