What users are saying about
60 Ratings
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Score 7.9 out of 101
52 Ratings
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Score 8.3 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

SAP Hybris

SAP hybris is well suited for companies that want to open many eCommerce opportunities for business. For example it allows you to start with a solid eCommerce solution and then naturally grow it depending on business needs.I wouldn't recommend using hybris for small companies, companies established in underdeveloped countries or companies without an engineering department.
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.6
SAP Hybris
WYSIWYG email editor
Adobe Business Catalyst
2.4
SAP Hybris
Dynamic content
Adobe Business Catalyst
9.0
SAP Hybris
Ability to test dynamic content
Adobe Business Catalyst
7.8
SAP Hybris
Landing pages
Adobe Business Catalyst
6.9
SAP Hybris
A/B testing
Adobe Business Catalyst
7.0
SAP Hybris
Mobile optimization
Adobe Business Catalyst
8.0
SAP Hybris
Email deliverability
Adobe Business Catalyst
8.1
SAP Hybris
List management
Adobe Business Catalyst
3.1
SAP Hybris
Triggered drip sequences
Adobe Business Catalyst
6.8
SAP Hybris

Lead Management

Adobe Business Catalyst
1.7
SAP Hybris
Lead nurturing
Adobe Business Catalyst
1.7
SAP Hybris
Lead scoring and grading
Adobe Business Catalyst
2.2
SAP Hybris
Data quality management
Adobe Business Catalyst
1.4
SAP Hybris
Automated sales alerts and tasks
Adobe Business Catalyst
1.7
SAP Hybris

Campaign Management

Adobe Business Catalyst
2.4
SAP Hybris
Calendaring
Adobe Business Catalyst
2.4
SAP Hybris
Event/webinar marketing
Adobe Business Catalyst
2.3
SAP Hybris

Social Media Marketing

Adobe Business Catalyst
8.2
SAP Hybris
Social sharing and campaigns
Adobe Business Catalyst
7.8
SAP Hybris
Social profile integration
Adobe Business Catalyst
8.6
SAP Hybris

Reporting & Analytics

Adobe Business Catalyst
7.0
SAP Hybris
Dashboards
Adobe Business Catalyst
8.0
SAP Hybris
Standard reports
Adobe Business Catalyst
7.0
SAP Hybris
Custom reports
Adobe Business Catalyst
6.0
SAP Hybris

Platform & Infrastructure

Adobe Business Catalyst
6.5
SAP Hybris
API
Adobe Business Catalyst
7.5
SAP Hybris
Role-based workflow & approvals
Adobe Business Catalyst
7.0
SAP Hybris
Customizability
Adobe Business Catalyst
6.0
SAP Hybris
Integration with Salesforce.com
Adobe Business Catalyst
5.5
SAP Hybris

Online Storefront

Adobe Business Catalyst
SAP Hybris
9.5
Product catalog & listings
Adobe Business Catalyst
SAP Hybris
9.5
Product management
Adobe Business Catalyst
SAP Hybris
9.8
Bulk product upload
Adobe Business Catalyst
SAP Hybris
9.5
Branding
Adobe Business Catalyst
SAP Hybris
9.5
Mobile storefront
Adobe Business Catalyst
SAP Hybris
9.5
Product variations
Adobe Business Catalyst
SAP Hybris
9.8
Website integration
Adobe Business Catalyst
SAP Hybris
10.0
Visual customization
Adobe Business Catalyst
SAP Hybris
9.0
CMS
Adobe Business Catalyst
SAP Hybris
9.0

Online Shopping Cart

Adobe Business Catalyst
SAP Hybris
9.3
Abandoned cart recovery
Adobe Business Catalyst
SAP Hybris
9.1
Checkout user experience
Adobe Business Catalyst
SAP Hybris
9.6

Online Payment System

Adobe Business Catalyst
SAP Hybris
9.8
eCommerce security
Adobe Business Catalyst
SAP Hybris
9.8

eCommerce Marketing

Adobe Business Catalyst
SAP Hybris
9.5
Promotions & discounts
Adobe Business Catalyst
SAP Hybris
9.4
Personalized recommendations
Adobe Business Catalyst
SAP Hybris
9.1
SEO
Adobe Business Catalyst
SAP Hybris
10.0

eCommerce Business Management

Adobe Business Catalyst
SAP Hybris
9.7
Multi-site management
Adobe Business Catalyst
SAP Hybris
9.9
Order processing
Adobe Business Catalyst
SAP Hybris
9.8
Inventory management
Adobe Business Catalyst
SAP Hybris
9.4
Shipping
Adobe Business Catalyst
SAP Hybris
9.7
Custom functionality
Adobe Business Catalyst
SAP Hybris
9.8

Pros

  • Analytics: I am able to see on multiple levels traffic, clicks, and most importantly search terms for improving SEO. The reports are easy to generate as well as read, especially for small inexperienced business owners.
  • Marketing: When using the BC platform businesses are able to link up easily with Adobe Marketing to automatically send out emails and newsletters. Its a very smooth and painless process.
  • Online Editing: This is probably the best part of BC. Once a design is approved and launched on the platform, my clients do not have to contact me for small content updates. This frees me up as a small business owner to concentrate on design, new clients, and larger projects for existing clients.
Dan Butler profile photo
  • Hybris YAAS - eCommerce as a Service. Great way to provide an eCommerce solution.
  • Modular infrastructure. Third-party vendors can easily provide hybris modules for a particular eCommerce aspect: payment, tax, fulfillment etc.
  • For a proprietary product hybris provides good documentation and community support.
No photo available

Cons

  • The Web Forms is very helpful and easy to create. Placing the forms is simple especially when inserting as a module. The problem comes after placement. It is time consuming if there are any edits that need to be made to the form. For example, if you are in the U.S., you typically do not want other countries to show up on a dropdown menu. It would be great if BC would allow you to check the countries (or states) that you want to be active. Also, often times within a web form you may want to include to separate address fields. That is not allowed unless you go back and do custom editing for the forms. "Workarounds" are typically possible but for the designer, anything that adds time to the process also cuts down on profitability.
  • Where we enjoy the ease of creating Photo Galleries, we also don't like the fact that you can style the output like you can within other module templates. For example, many clients would like to offer better descriptions and even style the descriptions. If displaying a photo from a art museum, you may want to give the proper title and that would include italicizing the name of the artwork.
  • One of our biggest pet peeves is the fact that BC only offers the European date style when displaying that dates in the modules. You should be able to check a box on which date style should be shown.
  • On Web Apps, almost everything is fantastic EXCEPT for the ability to sort web app items by date. If I wanted to create a calendar of events based on a web app I want to create, I would want to be able to display those items in chronological order.
  • The Event Module is great except the way it uses a quirky form to process payments and reserve events. It should behave more like an ecommerce solution where the form is easier to fill out, customize, submit and process.
Jeff French profile photo
  • Promotion management is not flexible. It comes with a few out of the box promotions, but if you need to do something advanced you need to customize it.
  • Customization of the promotions is very painful.
  • The object-relational mapping framework (aka items.xml) is a bottleneck. It stores all meta-information in a database which causes migration problems. Hope they allow you to build a persistence layer with standard JPA.
  • It's difficult to get help from official support. Last time I had to file a ticket through teh SAP system which wasn't user-friendly.
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Adobe, is very expensive, has a solid background and produces quality programs. You can't argue with that
No photo available
SAP Hybris9.3
Based on 2 answers
I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
Erin Riggers profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
SAP Hybris7.0
Based on 2 answers
Figuring out the CMS tools took some time. Supporting documentation is sparse.I also found the tools to be slow at times, making simple template edits an arduous process.
Erin Riggers profile photo

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
I have used Adobe support for many of their products. I find that they are quick to respond and present a wide variety of support platforms from forums to online chat. Depending on the nature of the issue I am usually able to get resolution within 24 to 48 hours. With more complex issues I have never had a problem with Adobe dropping the ball.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
SAP Hybris8.0
Based on 1 answer
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers profile photo

Alternatives Considered

We prefer Adobe Business Catalyst over WordPress. Adobe Business Catalyst websites are more secure and you don't have to update plug-ins. Saving our clients in cost over time.
Debra Scarpa profile photo
In my opinion, hybris has a better modular architecture, documentation, community support and there is an eCommerce as a Service solution (YaaS).
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Complete reporting connecting dollars spent on marketing to dollars earned as revenue
  • Faster turn-around on ideas into market-ready content
  • Better service to clients through greater usability in account management
Kristi Millsap, MBA profile photo
  • It helps to set up a solid eCommerce solution really quick that allows business to start growing sooner.
  • It's a huge platform that includes legacy solutions. It's hard to find real experts who can customize the platform.
No photo available

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

SAP Hybris

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details