60 Ratings
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Score 8 out of 101
20 Ratings
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Score 6.1 out of 101

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

IBM Digital Experience Manager

IBM Web Content Manager is well suited for intranet employee portals, websites which drive extensive marketing content, and e-commerce sites to provide product images and details. It cannot be used a document management system to store large volumes of data as it's purely a web content management system.
Sowmyamaruthi Lattala profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst (Discontinued)
6.6
IBM Digital Experience Manager
WYSIWYG email editor
Adobe Business Catalyst (Discontinued)
2.4
IBM Digital Experience Manager
Dynamic content
Adobe Business Catalyst (Discontinued)
9.0
IBM Digital Experience Manager
Ability to test dynamic content
Adobe Business Catalyst (Discontinued)
7.8
IBM Digital Experience Manager
Landing pages
Adobe Business Catalyst (Discontinued)
6.9
IBM Digital Experience Manager
A/B testing
Adobe Business Catalyst (Discontinued)
7.0
IBM Digital Experience Manager
Mobile optimization
Adobe Business Catalyst (Discontinued)
8.0
IBM Digital Experience Manager
Email deliverability
Adobe Business Catalyst (Discontinued)
8.1
IBM Digital Experience Manager
List management
Adobe Business Catalyst (Discontinued)
3.1
IBM Digital Experience Manager
Triggered drip sequences
Adobe Business Catalyst (Discontinued)
6.8
IBM Digital Experience Manager

Lead Management

Adobe Business Catalyst (Discontinued)
1.7
IBM Digital Experience Manager
Lead nurturing
Adobe Business Catalyst (Discontinued)
1.7
IBM Digital Experience Manager
Lead scoring and grading
Adobe Business Catalyst (Discontinued)
2.2
IBM Digital Experience Manager
Data quality management
Adobe Business Catalyst (Discontinued)
1.4
IBM Digital Experience Manager
Automated sales alerts and tasks
Adobe Business Catalyst (Discontinued)
1.7
IBM Digital Experience Manager

Campaign Management

Adobe Business Catalyst (Discontinued)
2.4
IBM Digital Experience Manager
Calendaring
Adobe Business Catalyst (Discontinued)
2.4
IBM Digital Experience Manager
Event/webinar marketing
Adobe Business Catalyst (Discontinued)
2.3
IBM Digital Experience Manager

Social Media Marketing

Adobe Business Catalyst (Discontinued)
8.2
IBM Digital Experience Manager
Social sharing and campaigns
Adobe Business Catalyst (Discontinued)
7.8
IBM Digital Experience Manager
Social profile integration
Adobe Business Catalyst (Discontinued)
8.6
IBM Digital Experience Manager

Reporting & Analytics

Adobe Business Catalyst (Discontinued)
7.0
IBM Digital Experience Manager
Dashboards
Adobe Business Catalyst (Discontinued)
8.0
IBM Digital Experience Manager
Standard reports
Adobe Business Catalyst (Discontinued)
7.0
IBM Digital Experience Manager
Custom reports
Adobe Business Catalyst (Discontinued)
6.0
IBM Digital Experience Manager

Platform & Infrastructure

Adobe Business Catalyst (Discontinued)
6.5
IBM Digital Experience Manager
4.1
API
Adobe Business Catalyst (Discontinued)
7.6
IBM Digital Experience Manager
4.1
Role-based workflow & approvals
Adobe Business Catalyst (Discontinued)
7.0
IBM Digital Experience Manager
Customizability
Adobe Business Catalyst (Discontinued)
6.0
IBM Digital Experience Manager
Integration with Salesforce.com
Adobe Business Catalyst (Discontinued)
5.5
IBM Digital Experience Manager
Internationalization / multi-language
Adobe Business Catalyst (Discontinued)
IBM Digital Experience Manager
4.1

Security

Adobe Business Catalyst (Discontinued)
IBM Digital Experience Manager
5.1
Role-based user permissions
Adobe Business Catalyst (Discontinued)
IBM Digital Experience Manager
5.1

Web Content Creation

Adobe Business Catalyst (Discontinued)
IBM Digital Experience Manager
3.0
WYSIWYG editor
Adobe Business Catalyst (Discontinued)
IBM Digital Experience Manager
7.0
Code quality / cleanliness
Adobe Business Catalyst (Discontinued)
IBM Digital Experience Manager
3.2
Admin section
Adobe Business Catalyst (Discontinued)
IBM Digital Experience Manager
3.2
Page templates
Adobe Business Catalyst (Discontinued)
IBM Digital Experience Manager
1.3
Library of website themes
Adobe Business Catalyst (Discontinued)
IBM Digital Experience Manager
1.3
Mobile optimization / responsive design
Adobe Business Catalyst (Discontinued)
IBM Digital Experience Manager
4.1
Publishing workflow
Adobe Business Catalyst (Discontinued)
IBM Digital Experience Manager
1.3
Form generator
Adobe Business Catalyst (Discontinued)
IBM Digital Experience Manager
3.0

Web Content Management

Adobe Business Catalyst (Discontinued)
IBM Digital Experience Manager
2.0
Content taxonomy
Adobe Business Catalyst (Discontinued)
IBM Digital Experience Manager
1.2
SEO support
Adobe Business Catalyst (Discontinued)
IBM Digital Experience Manager
2.2
Bulk management
Adobe Business Catalyst (Discontinued)
IBM Digital Experience Manager
2.1
Availability / breadth of extensions
Adobe Business Catalyst (Discontinued)
IBM Digital Experience Manager
2.1
Community / comment management
Adobe Business Catalyst (Discontinued)
IBM Digital Experience Manager
2.2

Pros

Adobe Business Catalyst (Discontinued)

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak profile photo

IBM Digital Experience Manager

  • Well designed web content management system with clearly defined relationships between the various web content objects such as sites, site areas, authoring templates, presentation templates, library resources, components, web content objects, etc.
  • Can create robust content creation and publishing workflows with workflow stages and workflow actions
  • Web Content can be rendered on multiple devices and browsers in a responsive and adaptive manner.
No photo available

Cons

Adobe Business Catalyst (Discontinued)

  • The Web Forms is very helpful and easy to create. Placing the forms is simple especially when inserting as a module. The problem comes after placement. It is time consuming if there are any edits that need to be made to the form. For example, if you are in the U.S., you typically do not want other countries to show up on a dropdown menu. It would be great if BC would allow you to check the countries (or states) that you want to be active. Also, often times within a web form you may want to include to separate address fields. That is not allowed unless you go back and do custom editing for the forms. "Workarounds" are typically possible but for the designer, anything that adds time to the process also cuts down on profitability.
  • Where we enjoy the ease of creating Photo Galleries, we also don't like the fact that you can style the output like you can within other module templates. For example, many clients would like to offer better descriptions and even style the descriptions. If displaying a photo from a art museum, you may want to give the proper title and that would include italicizing the name of the artwork.
  • One of our biggest pet peeves is the fact that BC only offers the European date style when displaying that dates in the modules. You should be able to check a box on which date style should be shown.
  • On Web Apps, almost everything is fantastic EXCEPT for the ability to sort web app items by date. If I wanted to create a calendar of events based on a web app I want to create, I would want to be able to display those items in chronological order.
  • The Event Module is great except the way it uses a quirky form to process payments and reserve events. It should behave more like an ecommerce solution where the form is easier to fill out, customize, submit and process.
Jeff French profile photo

IBM Digital Experience Manager

  • WCM 7 don't work properly with all browsers (specially IE).
  • There are also some problems with the JRE installed on the machine on clients.
  • When you have a lot of libraries, you have to conform to the inter-library references.
  • Therefore that's hard to maintain clean a large quantity of library) .... and gradually it becomes impossible to flush those references.
  • A specific development cost a lot.
  • Could be a good thing to make easier the development of portlets.
Julien Diet profile photo

Likelihood to Renew

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.4
Based on 10 answers
It's a robust and reliable product.
Nancy Sheridan profile photo

IBM Digital Experience Manager

IBM Digital Experience Manager 5.7
Based on 6 answers
IBM products always moves forward to adapt to new requirements and technologies. I have used versions 6, 6.1, 7 and 8 of IBM WCM, and I know IBM is ready to revamp the tool based on emerging needs, and still provide the capabilities to migrate your old system to the newer versions.
Arwa Nababteh profile photo

Usability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo

IBM Digital Experience Manager

IBM Digital Experience Manager 9.0
Based on 2 answers
New versions has increased user experience facilitating usability.
Alvaro Pariente Alonso profile photo

Reliability and Availability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo

IBM Digital Experience Manager

No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo

IBM Digital Experience Manager

No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 5 answers
Good support; there have been a few issues that we have been unable to resolve
Jerry Dever profile photo

IBM Digital Experience Manager

IBM Digital Experience Manager 7.0
Based on 1 answer
We had some issues related with performing and the support was suitable and sucessful.
Alvaro Pariente Alonso profile photo

Online Training

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo

IBM Digital Experience Manager

No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo

IBM Digital Experience Manager

IBM Digital Experience Manager 7.0
Based on 1 answer
Implementation was successful due to Websphere application server used.
Alvaro Pariente Alonso profile photo

Alternatives Considered

Adobe Business Catalyst (Discontinued)

As far as the CMS for BC goes, there is none out there that compares. In the past we have utilized Joomla, Wordpress, Mambo, Drupal, Concrete 5 and others. None of them were as easy to use and train on that Adobe's Business Catalyst. Our alternative to BC is WordPress when our clients want a less expensive solution. For the most part that works OK but we have had issues with plugin incompatibility among other issues. We lost at least two clients because of similar issues. The other great part about BC's solution is that we can still work with our favorite site creation tool - Dreamweaver. The whole process continues to be more and more simplified with added features to the system. No other solution (that we've found) offers such an easy way to create custom web sites that are easily editable by our clients.
Jeff French profile photo

IBM Digital Experience Manager

When compared with CMS products like Adobe Day CQ, Fatwire, Interwoven:
        • IBM Web Content manager is reliable and scalable
        • Better customer service and IBM is keen on helping customers fix any issues with quick turnaround
        • Best suited for big enterprise level organizations
        • Author friendly user interface with in line and in place editing capabilities
        • Better WYSIWYG editor
        • Wide variety of out of the box tools and components
Sowmyamaruthi Lattala profile photo

Scalability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo

IBM Digital Experience Manager

IBM Digital Experience Manager 9.0
Based on 1 answer
No answer on this topic is available.

Return on Investment

Adobe Business Catalyst (Discontinued)

  • Surprisingly enough and despite having a second, less expensive hosting solution, a majority of our clients prefer to use the Adobe Business Catalyst solution. We are then able to enjoy the commissions that are returned as we sign up new customers for annual contracts.
  • Being able to store and utilize data that comes from web form submissions has been very helpful in customer retention since we became a partner in 2011. Since that time, we have only lost two clients. That's 3 times better than our other hosting solution.
  • Our largest negative impact has come from having only one choice in SSLs. For example, we had a great client in a local and growing bank. We spent 2 months getting the web site built to their specifications and we were very clear on the SSL situation. However, once the site went live, problems arose. In the past they had submitted their site to search engines with their secure URL and that was all that was indexed. Then when their customers searched for their site and clicked on the secure URL, it either showed that the site could not be found OR it said that they were entering to a site with an unverified SSL. People would then call the bank and complain. We then had to quickly move their site to another solution costing us days of re-development time and resources.
Jeff French profile photo

IBM Digital Experience Manager

  • Unique, easy and user friendly solution that has increased business benefits such as a single repository for all company's products. It provides a better customer service.
  • A huge network of offices managed centrally increasing SEO, marketing, business and clients.
  • Employee efficiency reducing time through a single automated solution.
  • Internal communication within the company has been helped by Web Content Manager as a way of transparency, shared repository and networking with the goal of bringing teams and colleagues together.
Alvaro Pariente Alonso profile photo

Pricing Details

Adobe Business Catalyst (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

IBM Digital Experience Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison