What users are saying about

Infusionsoft by Keap

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Top Rated
202 Ratings
60 Ratings
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Score 7.9 out of 101

Infusionsoft by Keap

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Top Rated
202 Ratings
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Score 7.7 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Infusionsoft by Keap

Infusionsoft excels with small business. It really tries hard to represent the small business community. If you are a small business, there is a good chance it will work well for you. If you are a part of a medium or large business, however, just think twice about it and consider other options first.
Johnathan Speakman profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.6
Infusionsoft by Keap
WYSIWYG email editor
Adobe Business Catalyst
2.4
Infusionsoft by Keap
Dynamic content
Adobe Business Catalyst
9.0
Infusionsoft by Keap
Ability to test dynamic content
Adobe Business Catalyst
7.8
Infusionsoft by Keap
Landing pages
Adobe Business Catalyst
6.9
Infusionsoft by Keap
A/B testing
Adobe Business Catalyst
7.0
Infusionsoft by Keap
Mobile optimization
Adobe Business Catalyst
8.0
Infusionsoft by Keap
Email deliverability
Adobe Business Catalyst
8.1
Infusionsoft by Keap
List management
Adobe Business Catalyst
3.1
Infusionsoft by Keap
Triggered drip sequences
Adobe Business Catalyst
6.8
Infusionsoft by Keap

Lead Management

Adobe Business Catalyst
1.7
Infusionsoft by Keap
Lead nurturing
Adobe Business Catalyst
1.7
Infusionsoft by Keap
Lead scoring and grading
Adobe Business Catalyst
2.2
Infusionsoft by Keap
Data quality management
Adobe Business Catalyst
1.4
Infusionsoft by Keap
Automated sales alerts and tasks
Adobe Business Catalyst
1.7
Infusionsoft by Keap

Campaign Management

Adobe Business Catalyst
2.4
Infusionsoft by Keap
Calendaring
Adobe Business Catalyst
2.4
Infusionsoft by Keap
Event/webinar marketing
Adobe Business Catalyst
2.3
Infusionsoft by Keap

Social Media Marketing

Adobe Business Catalyst
8.2
Infusionsoft by Keap
Social sharing and campaigns
Adobe Business Catalyst
7.8
Infusionsoft by Keap
Social profile integration
Adobe Business Catalyst
8.6
Infusionsoft by Keap

Reporting & Analytics

Adobe Business Catalyst
7.0
Infusionsoft by Keap
Dashboards
Adobe Business Catalyst
8.0
Infusionsoft by Keap
Standard reports
Adobe Business Catalyst
7.0
Infusionsoft by Keap
Custom reports
Adobe Business Catalyst
6.0
Infusionsoft by Keap

Platform & Infrastructure

Adobe Business Catalyst
6.5
Infusionsoft by Keap
API
Adobe Business Catalyst
7.5
Infusionsoft by Keap
Role-based workflow & approvals
Adobe Business Catalyst
7.0
Infusionsoft by Keap
Customizability
Adobe Business Catalyst
6.0
Infusionsoft by Keap
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Infusionsoft by Keap

Sales Force Automation

Adobe Business Catalyst
Infusionsoft by Keap
7.6
Customer data management / contact management
Adobe Business Catalyst
Infusionsoft by Keap
8.2
Workflow management
Adobe Business Catalyst
Infusionsoft by Keap
7.4
Opportunity management
Adobe Business Catalyst
Infusionsoft by Keap
7.5
Integration with email client (e.g., Outlook or Gmail)
Adobe Business Catalyst
Infusionsoft by Keap
7.5
Quote & order management
Adobe Business Catalyst
Infusionsoft by Keap
6.9
Interaction tracking
Adobe Business Catalyst
Infusionsoft by Keap
8.2

Marketing Automation

Adobe Business Catalyst
Infusionsoft by Keap
8.5
Lead management
Adobe Business Catalyst
Infusionsoft by Keap
8.3
Email marketing
Adobe Business Catalyst
Infusionsoft by Keap
8.8

CRM Project Management

Adobe Business Catalyst
Infusionsoft by Keap
7.3
Task management
Adobe Business Catalyst
Infusionsoft by Keap
7.4
Billing and invoicing management
Adobe Business Catalyst
Infusionsoft by Keap
7.3
Reporting
Adobe Business Catalyst
Infusionsoft by Keap
7.2

CRM Reporting & Analytics

Adobe Business Catalyst
Infusionsoft by Keap
7.0
Pipeline visualization
Adobe Business Catalyst
Infusionsoft by Keap
7.0

Customization

Adobe Business Catalyst
Infusionsoft by Keap
8.2
Custom fields
Adobe Business Catalyst
Infusionsoft by Keap
8.1
Custom objects
Adobe Business Catalyst
Infusionsoft by Keap
8.9
API for custom integration
Adobe Business Catalyst
Infusionsoft by Keap
7.6

Platform

Adobe Business Catalyst
Infusionsoft by Keap
7.0
Mobile access
Adobe Business Catalyst
Infusionsoft by Keap
7.0

Security

Adobe Business Catalyst
Infusionsoft by Keap
8.2
Role-based user permissions
Adobe Business Catalyst
Infusionsoft by Keap
8.2

Pros

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak profile photo
  • It is a pretty flexible system because of their tagging system. It allows you to group and segment your contacts very easily.
  • Their customer support is amazing! There are few companies whose customer support is as helpful as theirs has been to me. You can send support email tickets, do online chats with representatives, or you can give them a call and talk with a real person. They always do their best to help you.
  • They have many different tools that they integrate with, so you're almost guaranteed to be able to do anything you need to. If you can't find the right integration, the API is open for you to be able to use.
Johnathan Speakman profile photo

Cons

  • They do not have the ability to create and build custom plug-ins for use on websites.
  • They do not support every payment gateway, they support the major ones, and most others, but if you have some very unusual payment gateway, it might not be supported.
  • The custom web apps were absolutely one of my favorite parts of this system, and it is really a shame that they do not allow them to be used on all tiers of the website, you have to get the web commerce tier to edit and use them.
Jonathan Hodak profile photo
  • I would like to see Infusionsoft's functions being sold a la carte; my business utilizes the marketing and CRM features exhaustively but does not touch the sales and transaction processing features. It would be nice to pay for only what we use.
  • There is a mobile Infusionsoft application available on phones, but building marketing campaigns is not an option here. It would be nice to be able to build campaigns, even rudimentary, from a cell device.
  • I adore Infusionsoft but would love for it to be made more affordable.
Maddy Braswell profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
The simplicity of this platform is the main reason. BC is incredibly easy for first time users and very streamlined for experienced users. I also look at the integration with other Adobe products in my company. Being able to stay completely in one piece of software (Muse or Dreamweaver) for a full design and publish make much better use of my time.
Dan Butler profile photo
Infusionsoft by Keap1.2
Based on 34 answers
We are a certified partner and we keep that status in good standing. But we don't use it as our core platform any longer. It's important to disclose that we work with many other technology and other solution partners/companies and remain agnostic in delivering these solutions to clients.
Clifford Jones profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
Infusionsoft by Keap5.1
Based on 11 answers
Buyer beware. Be prepared to invest many hours if you plan to manage this application yourself. This is true of any automation solution. Can you take classes and go to University again and become a great marketing automation expert yourself? Yes, probably. But should you be investing your highest and most productive use of time building out Infusionsoft. Not likely.Which means you need to plan on finding someone you can trust and that is the plain truth. There are many qualified consultants who have sufficient sales, marketing, business, content, life and Infusionsoft experience to help you get results. But far too many people decry this as an all in one solution that is easy to use. This will never be the case even though the product development team is constantly working to make it a better product and easier to use.We don't make our own paper clips for a reason. We outsource all the time. We have to make really informed decisions on the solutions we use and then commit to learning best practices for marketing regardless of the platform.Do not expect to pay someone less than $150-$250 per hour to really make this application sing. Or pay them for training or internal services and then kick yourself.
Clifford Jones profile photo

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
Infusionsoft by Keap8.8
Based on 5 answers
Haven't experienced any real issues with availability. Reliability is another deal.
Clifford Jones profile photo

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
Infusionsoft by Keap7.7
Based on 5 answers
OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
Clifford Jones profile photo

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
Infusionsoft by Keap2.0
Based on 8 answers
Again there is so much online support that users can find on Infusionsoft. From the corporate website and call center, to users groups located around the country, and ICCs who provide online resources, coaching and more, finding support for Infusionsoft is an easy task!
Chris LeBrun, MBA, CFRE profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Infusionsoft by Keap8.6
Based on 5 answers
This training is taught often to the lowest common denominator so as to help as many customers of theirs as possible. We do the training and coaching and implementations for our clients. But clients who I know who have been to their training get trained well. The gap that can exist lies in you doing your part and really investing in using and building out the application.The training and education is only as good as your willingness to apply it.
Clifford Jones profile photo

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
Infusionsoft by Keap9.5
Based on 5 answers
If you're willing to click and learn as you go, there are great resources for training including on page help and video.
Clifford Jones profile photo

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
Infusionsoft by Keap8.0
Based on 8 answers
Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.
Chris LeBrun, MBA, CFRE profile photo

Alternatives Considered

As far as the CMS for BC goes, there is none out there that compares. In the past we have utilized Joomla, Wordpress, Mambo, Drupal, Concrete 5 and others. None of them were as easy to use and train on that Adobe's Business Catalyst. Our alternative to BC is WordPress when our clients want a less expensive solution. For the most part that works OK but we have had issues with plugin incompatibility among other issues. We lost at least two clients because of similar issues. The other great part about BC's solution is that we can still work with our favorite site creation tool - Dreamweaver. The whole process continues to be more and more simplified with added features to the system. No other solution (that we've found) offers such an easy way to create custom web sites that are easily editable by our clients.
Jeff French profile photo
The others are not trying to be all things to all people. The others don't pretend their solution is the end-all-be-all to save small business owners. They are not all in one and don't pretend to be, regardless of the price points, from lower to higher. We used Infusionsoft because I, as the owner of the company, was willing to invest hundreds of hours learning and using the system. Plus, I paid out thousands of dollars over the first several years for others to help me integrate it with our marketing campaigns because I am not a programmer and never will be. I enjoy doing this kind of work on top of the coaching and advising I do for a living. Then I made automation and content marketing a natural extension of my business. It complimented by business model, until recently, when we found a better solution that does not try to be all things to all people and save the world.
Clifford Jones profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
Infusionsoft by Keap2.0
Based on 1 answer
Pricing is user and email and function based. Way too many pay walls and not native function for scaling. It's scaleable with NASA level marketing automation talent you must pay to engage. Otherwise, it gets expensive quickly for scaling to a true small business, which is what they target. Over 25 users and you're screwed. Look at the competition first, evaluate what you really need for your business and start there. Keep it simple, build your cash flow and confidence in the people you hired to make this work and then scale. Don't get sucked into the dream that this thing will help you sell your book to millions and you get famous while hanging on your boat or whatever. Building a small business is hard enough. Adding software often adds complexity in order to successfully scale.
Clifford Jones profile photo

Return on Investment

  • Better customer service
  • Increased efficiency in deploying websites
  • Customer satisfaction with the system
Scott Shefler profile photo
  • Infusionsoft has saved valuable time for our sales staff in contacting and following up with flaky leads.
  • Infusionsoft prevents any of our 70+ new monthly clients from falling through the cracks.
  • Infusionsoft is one of the biggest bills we pay monthly.
Maddy Braswell profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Adobe Business Catalyst Editions & Modules
Adobe Business Catalyst
Additional Pricing Details

Infusionsoft by Keap

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$499*
1.  prerequisite for all new customers
Infusionsoft by Keap Editions & Modules
Infusionsoft by Keap
Edition
Premium
$3991
Basic
$1991
Plus
$2991
1. per month
Additional Pricing Details
Work with a coach to start using our software successfully. Select a package that aligns with your business goals. This on-boarding service is a prerequisite for all new customers, and include one-on-one coaching and training resources. The one-time free price ranges from $499 to $1,999