What users are saying about
58 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

Adobe Business Catalyst is an absolute rock-star for companies that want an all in one solution, who have limited budgets and/or little technical expertise. It will scale well and can grow with your company. It is more complex and more flexible than something like Wix, where your options are heavily limited, but less open than WordPress where you can use plug-ins and custom code to rebuild how anything works. So it is a nice area in the middle.Adobe Business Catalyst would probably not be a great solution for companies who want absolute control over their website and everything in it and have highly experienced technical resources to build out whatever they need since not every area of the website or server can be modified.
Jonathan Hodak profile photo

JDA Commerce Suite

For small to medium retailers, JDA commerce suite is more appropriate.
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
JDA Commerce Suite
WYSIWYG email editor
Adobe Business Catalyst
2.5
JDA Commerce Suite
Dynamic content
Adobe Business Catalyst
9.0
JDA Commerce Suite
Ability to test dynamic content
Adobe Business Catalyst
7.6
JDA Commerce Suite
Landing pages
Adobe Business Catalyst
6.7
JDA Commerce Suite
A/B testing
Adobe Business Catalyst
7.0
JDA Commerce Suite
Mobile optimization
Adobe Business Catalyst
8.0
JDA Commerce Suite
Email deliverability
Adobe Business Catalyst
8.1
JDA Commerce Suite
List management
Adobe Business Catalyst
3.2
JDA Commerce Suite
Triggered drip sequences
Adobe Business Catalyst
6.8
JDA Commerce Suite

Lead Management

Adobe Business Catalyst
1.8
JDA Commerce Suite
Lead nurturing
Adobe Business Catalyst
1.8
JDA Commerce Suite
Lead scoring and grading
Adobe Business Catalyst
2.2
JDA Commerce Suite
Data quality management
Adobe Business Catalyst
1.4
JDA Commerce Suite
Automated sales alerts and tasks
Adobe Business Catalyst
1.8
JDA Commerce Suite

Campaign Management

Adobe Business Catalyst
2.4
JDA Commerce Suite
Calendaring
Adobe Business Catalyst
2.5
JDA Commerce Suite
Event/webinar marketing
Adobe Business Catalyst
2.3
JDA Commerce Suite

Social Media Marketing

Adobe Business Catalyst
8.2
JDA Commerce Suite
Social sharing and campaigns
Adobe Business Catalyst
7.8
JDA Commerce Suite
Social profile integration
Adobe Business Catalyst
8.6
JDA Commerce Suite

Reporting & Analytics

Adobe Business Catalyst
7.1
JDA Commerce Suite
Dashboards
Adobe Business Catalyst
8.0
JDA Commerce Suite
Standard reports
Adobe Business Catalyst
7.1
JDA Commerce Suite
Custom reports
Adobe Business Catalyst
6.1
JDA Commerce Suite

Platform & Infrastructure

Adobe Business Catalyst
6.4
JDA Commerce Suite
API
Adobe Business Catalyst
7.1
JDA Commerce Suite
Role-based workflow & approvals
Adobe Business Catalyst
7.0
JDA Commerce Suite
Customizability
Adobe Business Catalyst
6.0
JDA Commerce Suite
Integration with Salesforce.com
Adobe Business Catalyst
5.5
JDA Commerce Suite

Online Storefront

Adobe Business Catalyst
JDA Commerce Suite
7.0
Product catalog & listings
Adobe Business Catalyst
JDA Commerce Suite
7.0
Product management
Adobe Business Catalyst
JDA Commerce Suite
7.0
Bulk product upload
Adobe Business Catalyst
JDA Commerce Suite
7.0
Website integration
Adobe Business Catalyst
JDA Commerce Suite
7.0

eCommerce Marketing

Adobe Business Catalyst
JDA Commerce Suite
7.0
Promotions & discounts
Adobe Business Catalyst
JDA Commerce Suite
7.0

eCommerce Business Management

Adobe Business Catalyst
JDA Commerce Suite
7.0
Order processing
Adobe Business Catalyst
JDA Commerce Suite
7.0
Inventory management
Adobe Business Catalyst
JDA Commerce Suite
7.0
Shipping
Adobe Business Catalyst
JDA Commerce Suite
7.0
Custom functionality
Adobe Business Catalyst
JDA Commerce Suite
7.0

Pros

  • The new templates have social connectivity built in which is very nice.
  • The Sites do a good job on newsletter templates and data tracking.
  • The in browser editing is a plus.
  • The initial cost is usually spent on a designer or content developer so the client can focus on a set up fee and then just the on going hosting. No long term fees for developers to come in and make edits.
Andrew Conniff profile photo
  • Efficient order fulfillment that is based on demand and labor availability.
  • Single view of inventory and order information.
  • Ease of use.
No photo available

Cons

  • It is SaaS, so the initial savings can seem costly if the site owner wants to redesign. It is still less costly than having a professional enterprise site built for you, but you will be limited by your budget.
  • It has been a while since I used it, but custom pages for businesses on Facebook was something that needed to be built by a developer and implemented.
Andrew Conniff profile photo
  • Earlier JDA versions did not supporting all the protocols for integration for example, sonic MQ. We had to spend lot of time writing adapters for that.
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Business Catalyst has Web Apps which makes all the difference between them and competitors. Without that, BC would be behind many of the other CMS systems out there. Being a hosted system without any maintenance needs also puts it ahead of others. LightCMS is easier for clients to use, but not as customization and Evoq or DNN is over complex but a stronger platform..
John Reitz profile photo
The decision was already made by the architects and by the time I joined [the company]. The JDA implementation was already in place. However, the cost of the product and the targeted retailers would have made a lot of sense when choosing JDA Commerce Suite.
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Better customer service
  • Faster site builds.
  • Workflow notifications and faster response time.
Nancy Sheridan profile photo
  • Reduction in slow-moving inventory and out of stock messages which in turn helped clients to get more ROI.
  • Efficient inventory management across all DCs and stores increased the accuracy of promising of inventory and forecasts.
No photo available

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

JDA Commerce Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details