What users are saying about

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

JDA Commerce Suite

3 Ratings
Score 6 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

JDA Commerce Suite

For small to medium retailers, JDA commerce suite is more appropriate.
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
JDA Commerce Suite
WYSIWYG email editor
Adobe Business Catalyst
2.7
JDA Commerce Suite
Dynamic content
Adobe Business Catalyst
8.9
JDA Commerce Suite
Ability to test dynamic content
Adobe Business Catalyst
7.3
JDA Commerce Suite
Landing pages
Adobe Business Catalyst
6.6
JDA Commerce Suite
A/B testing
Adobe Business Catalyst
7.0
JDA Commerce Suite
Mobile optimization
Adobe Business Catalyst
8.0
JDA Commerce Suite
Email deliverability
Adobe Business Catalyst
8.2
JDA Commerce Suite
List management
Adobe Business Catalyst
3.3
JDA Commerce Suite
Triggered drip sequences
Adobe Business Catalyst
6.8
JDA Commerce Suite

Lead Management

Adobe Business Catalyst
1.9
JDA Commerce Suite
Lead nurturing
Adobe Business Catalyst
1.9
JDA Commerce Suite
Lead scoring and grading
Adobe Business Catalyst
2.3
JDA Commerce Suite
Data quality management
Adobe Business Catalyst
1.5
JDA Commerce Suite
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
JDA Commerce Suite

Campaign Management

Adobe Business Catalyst
2.5
JDA Commerce Suite
Calendaring
Adobe Business Catalyst
2.6
JDA Commerce Suite
Event/webinar marketing
Adobe Business Catalyst
2.4
JDA Commerce Suite

Social Media Marketing

Adobe Business Catalyst
8.2
JDA Commerce Suite
Social sharing and campaigns
Adobe Business Catalyst
7.8
JDA Commerce Suite
Social profile integration
Adobe Business Catalyst
8.6
JDA Commerce Suite

Reporting & Analytics

Adobe Business Catalyst
7.1
JDA Commerce Suite
Dashboards
Adobe Business Catalyst
8.1
JDA Commerce Suite
Standard reports
Adobe Business Catalyst
7.1
JDA Commerce Suite
Custom reports
Adobe Business Catalyst
6.2
JDA Commerce Suite

Platform & Infrastructure

Adobe Business Catalyst
6.3
JDA Commerce Suite
API
Adobe Business Catalyst
6.6
JDA Commerce Suite
Role-based workflow & approvals
Adobe Business Catalyst
7.1
JDA Commerce Suite
Customizability
Adobe Business Catalyst
6.1
JDA Commerce Suite
Integration with Salesforce.com
Adobe Business Catalyst
5.5
JDA Commerce Suite

Online Storefront

Adobe Business Catalyst
JDA Commerce Suite
7.0
Product catalog & listings
Adobe Business Catalyst
JDA Commerce Suite
7.0
Product management
Adobe Business Catalyst
JDA Commerce Suite
7.0
Bulk product upload
Adobe Business Catalyst
JDA Commerce Suite
7.0
Website integration
Adobe Business Catalyst
JDA Commerce Suite
7.0

eCommerce Marketing

Adobe Business Catalyst
JDA Commerce Suite
7.0
Promotions & discounts
Adobe Business Catalyst
JDA Commerce Suite
7.0

eCommerce Business Management

Adobe Business Catalyst
JDA Commerce Suite
7.0
Order processing
Adobe Business Catalyst
JDA Commerce Suite
7.0
Inventory management
Adobe Business Catalyst
JDA Commerce Suite
7.0
Shipping
Adobe Business Catalyst
JDA Commerce Suite
7.0
Custom functionality
Adobe Business Catalyst
JDA Commerce Suite
7.0

Pros

  • Analytics: I am able to see on multiple levels traffic, clicks, and most importantly search terms for improving SEO. The reports are easy to generate as well as read, especially for small inexperienced business owners.
  • Marketing: When using the BC platform businesses are able to link up easily with Adobe Marketing to automatically send out emails and newsletters. Its a very smooth and painless process.
  • Online Editing: This is probably the best part of BC. Once a design is approved and launched on the platform, my clients do not have to contact me for small content updates. This frees me up as a small business owner to concentrate on design, new clients, and larger projects for existing clients.
Dan Butler profile photo
  • Efficient order fulfillment that is based on demand and labor availability.
  • Single view of inventory and order information.
  • Ease of use.
No photo available

Cons

  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Dan Butler profile photo
  • Earlier JDA versions did not supporting all the protocols for integration for example, sonic MQ. We had to spend lot of time writing adapters for that.
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

The largest competitor in my portfolio is GoDaddy. I tend to use them for larger products or for all inclusive domain registration and web presence. I prefer using BC for most everything due to its simplistic nature. It is a very streamlined product and is easy to add users from my clients as editors and managers. This makes content update and creation so much easier. It also eases the minds of content managers within my clients companies as they will have some control over what goes on the web site. GoDaddy is my go to product for customized web designs, larger projects, and anything that requires server side software not supported by BC. It tends to be more involved and time consuming and less productive for me as a small business. So while I prefer to work with BC there are just some limitations that send me over to another hosting platform.
Dan Butler profile photo
The decision was already made by the architects and by the time I joined [the company]. The JDA implementation was already in place. However, the cost of the product and the targeted retailers would have made a lot of sense when choosing JDA Commerce Suite.
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Business Catalyst provides partners and clients a single system to learn and maintain. No need to constantly switch gears to remember who has what CMS which makes support more efficient.
  • Business Catalyst has made it possible to create and launch sites in less time thus increasing profitability.
  • Business Catalyst is a large investment in the beginning about monetarily and in learning the system. It may not affordable to smaller agencies.
Pauline Kraus profile photo
  • Reduction in slow-moving inventory and out of stock messages which in turn helped clients to get more ROI.
  • Efficient inventory management across all DCs and stores increased the accuracy of promising of inventory and forecasts.
No photo available

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

JDA Commerce Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details