What users are saying about

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

KalioCommerce

4 Ratings
Score 7.4 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

KalioCommerce

KalioCommerce is a good choice for mid market companies. IT support required would depend on your particular implementation, of course, but in our case our ecommerce team working with Kalio is able to deal with 95% of the work
Monique Trulson profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
KalioCommerce
WYSIWYG email editor
Adobe Business Catalyst
2.7
KalioCommerce
Dynamic content
Adobe Business Catalyst
8.9
KalioCommerce
Ability to test dynamic content
Adobe Business Catalyst
7.3
KalioCommerce
Landing pages
Adobe Business Catalyst
6.6
KalioCommerce
A/B testing
Adobe Business Catalyst
7.0
KalioCommerce
Mobile optimization
Adobe Business Catalyst
8.0
KalioCommerce
Email deliverability
Adobe Business Catalyst
8.2
KalioCommerce
List management
Adobe Business Catalyst
3.3
KalioCommerce
Triggered drip sequences
Adobe Business Catalyst
6.8
KalioCommerce

Lead Management

Adobe Business Catalyst
1.9
KalioCommerce
Lead nurturing
Adobe Business Catalyst
1.9
KalioCommerce
Lead scoring and grading
Adobe Business Catalyst
2.3
KalioCommerce
Data quality management
Adobe Business Catalyst
1.5
KalioCommerce
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
KalioCommerce

Campaign Management

Adobe Business Catalyst
2.5
KalioCommerce
Calendaring
Adobe Business Catalyst
2.6
KalioCommerce
Event/webinar marketing
Adobe Business Catalyst
2.4
KalioCommerce

Social Media Marketing

Adobe Business Catalyst
8.2
KalioCommerce
Social sharing and campaigns
Adobe Business Catalyst
7.8
KalioCommerce
Social profile integration
Adobe Business Catalyst
8.6
KalioCommerce

Reporting & Analytics

Adobe Business Catalyst
7.1
KalioCommerce
Dashboards
Adobe Business Catalyst
8.1
KalioCommerce
Standard reports
Adobe Business Catalyst
7.1
KalioCommerce
Custom reports
Adobe Business Catalyst
6.2
KalioCommerce

Platform & Infrastructure

Adobe Business Catalyst
6.3
KalioCommerce
API
Adobe Business Catalyst
6.7
KalioCommerce
Role-based workflow & approvals
Adobe Business Catalyst
7.1
KalioCommerce
Customizability
Adobe Business Catalyst
6.1
KalioCommerce
Integration with Salesforce.com
Adobe Business Catalyst
5.5
KalioCommerce

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • Complete access to all levels of the platform - I'm not limited to only the data and templates, I can actually go much deeper, which offers far more flexibility than many platforms.
  • Able to support the latest design approaches and integrate with any tools I choose.
  • Wonderful customer support - not only there to help solve issues or implement various functionality, but also there to share the latest insights and research to help our business grow.
Monique Trulson profile photo

Cons

  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Dan Butler profile photo
  • Some form of version control for the code is badly needed for my team.
  • Documentation could be improved.
Monique Trulson profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
The simplicity of this platform is the main reason. BC is incredibly easy for first time users and very streamlined for experienced users. I also look at the integration with other Adobe products in my company. Being able to stay completely in one piece of software (Muse or Dreamweaver) for a full design and publish make much better use of my time.
Dan Butler profile photo
KalioCommerce9.3
Based on 3 answers
KalioCommerce is not simply a software solution, it's an entire organization focused on helping our business grow and improve. They are an extension of my eCommerce team, and their insights and support help us move quicker in an ever changing field. That, in combination with a platform that has proven to be flexible, dependable and intuitive makes renewing a no-brainer.
Monique Trulson profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
KalioCommerce9.1
Based on 1 answer
No answer on this topic is available.

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
KalioCommerce6.0
Based on 1 answer
No answer on this topic is available.

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

As far as the CMS for BC goes, there is none out there that compares. In the past we have utilized Joomla, Wordpress, Mambo, Drupal, Concrete 5 and others. None of them were as easy to use and train on that Adobe's Business Catalyst. Our alternative to BC is WordPress when our clients want a less expensive solution. For the most part that works OK but we have had issues with plugin incompatibility among other issues. We lost at least two clients because of similar issues. The other great part about BC's solution is that we can still work with our favorite site creation tool - Dreamweaver. The whole process continues to be more and more simplified with added features to the system. No other solution (that we've found) offers such an easy way to create custom web sites that are easily editable by our clients.
Jeff French profile photo
Having used Magento and Joomla in the past to manage websites, the KalioCommerce platform allows access to much deeper levels of the platform to better customize it for our needs. In addition, the platform is much more robust, able to handle complex, huge product catalogs, and is more flexible in terms of integration with other tools and services.
Monique Trulson profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Surprisingly enough and despite having a second, less expensive hosting solution, a majority of our clients prefer to use the Adobe Business Catalyst solution. We are then able to enjoy the commissions that are returned as we sign up new customers for annual contracts.
  • Being able to store and utilize data that comes from web form submissions has been very helpful in customer retention since we became a partner in 2011. Since that time, we have only lost two clients. That's 3 times better than our other hosting solution.
  • Our largest negative impact has come from having only one choice in SSLs. For example, we had a great client in a local and growing bank. We spent 2 months getting the web site built to their specifications and we were very clear on the SSL situation. However, once the site went live, problems arose. In the past they had submitted their site to search engines with their secure URL and that was all that was indexed. Then when their customers searched for their site and clicked on the secure URL, it either showed that the site could not be found OR it said that they were entering to a site with an unverified SSL. People would then call the bank and complain. We then had to quickly move their site to another solution costing us days of re-development time and resources.
Jeff French profile photo
  • Increased efficiency for my team in regards to keeping the website content updated, ensuring all products are available
  • Better customer experience as a direct result of the ease and ability to implement any tools or functionality we want
  • Deeper insights into our business as a result of combined analytics available
Monique Trulson profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

KalioCommerce

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details