What users are saying about
61 Ratings
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Score 9.3 out of 100
220 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor | TrustRadius Reviewer

Keap

Keap is well suited for any size company and can suit a wide variety of purposes, from basic customer management to email campaigns, to landing pages, to a variety of integrations to address even the most creative of scenarios. I can't think of any scenario that Keap is not well suited to address.
Brian Del Terzo Credilife® | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst (Discontinued)
6.5
Keap
WYSIWYG email editor
Adobe Business Catalyst (Discontinued)
2.3
Keap
Dynamic content
Adobe Business Catalyst (Discontinued)
9.0
Keap
Ability to test dynamic content
Adobe Business Catalyst (Discontinued)
7.9
Keap
Landing pages
Adobe Business Catalyst (Discontinued)
7.0
Keap
A/B testing
Adobe Business Catalyst (Discontinued)
7.0
Keap
Mobile optimization
Adobe Business Catalyst (Discontinued)
8.0
Keap
Email deliverability reporting
Adobe Business Catalyst (Discontinued)
7.9
Keap
List management
Adobe Business Catalyst (Discontinued)
3.0
Keap
Triggered drip sequences
Adobe Business Catalyst (Discontinued)
6.8
Keap

Lead Management

Adobe Business Catalyst (Discontinued)
1.7
Keap
Lead nurturing
Adobe Business Catalyst (Discontinued)
1.7
Keap
Lead scoring and grading
Adobe Business Catalyst (Discontinued)
2.2
Keap
Data quality management
Adobe Business Catalyst (Discontinued)
1.4
Keap
Automated sales alerts and tasks
Adobe Business Catalyst (Discontinued)
1.6
Keap

Campaign Management

Adobe Business Catalyst (Discontinued)
2.3
Keap
Calendaring
Adobe Business Catalyst (Discontinued)
2.4
Keap
Event/webinar marketing
Adobe Business Catalyst (Discontinued)
2.3
Keap

Social Media Marketing

Adobe Business Catalyst (Discontinued)
8.2
Keap
Social sharing and campaigns
Adobe Business Catalyst (Discontinued)
7.8
Keap
Social profile integration
Adobe Business Catalyst (Discontinued)
8.6
Keap

Reporting & Analytics

Adobe Business Catalyst (Discontinued)
7.0
Keap
Dashboards
Adobe Business Catalyst (Discontinued)
8.0
Keap
Standard reports
Adobe Business Catalyst (Discontinued)
7.0
Keap
Custom reports
Adobe Business Catalyst (Discontinued)
6.0
Keap

Platform & Infrastructure

Adobe Business Catalyst (Discontinued)
6.6
Keap
API
Adobe Business Catalyst (Discontinued)
7.9
Keap
Role-based workflow & approvals
Adobe Business Catalyst (Discontinued)
7.0
Keap
Customizability
Adobe Business Catalyst (Discontinued)
6.0
Keap
Integration with Salesforce.com
Adobe Business Catalyst (Discontinued)
5.5
Keap

Sales Force Automation

Adobe Business Catalyst (Discontinued)
Keap
7.9
Customer data management / contact management
Adobe Business Catalyst (Discontinued)
Keap
8.5
Workflow management
Adobe Business Catalyst (Discontinued)
Keap
7.9
Opportunity management
Adobe Business Catalyst (Discontinued)
Keap
8.3
Integration with email client (e.g., Outlook or Gmail)
Adobe Business Catalyst (Discontinued)
Keap
7.6
Quote & order management
Adobe Business Catalyst (Discontinued)
Keap
7.0
Interaction tracking
Adobe Business Catalyst (Discontinued)
Keap
7.9

Marketing Automation

Adobe Business Catalyst (Discontinued)
Keap
8.3
Lead management
Adobe Business Catalyst (Discontinued)
Keap
8.1
Email marketing
Adobe Business Catalyst (Discontinued)
Keap
8.5

CRM Project Management

Adobe Business Catalyst (Discontinued)
Keap
7.9
Task management
Adobe Business Catalyst (Discontinued)
Keap
8.2
Billing and invoicing management
Adobe Business Catalyst (Discontinued)
Keap
8.8
Reporting
Adobe Business Catalyst (Discontinued)
Keap
6.6

CRM Reporting & Analytics

Adobe Business Catalyst (Discontinued)
Keap
7.3
Pipeline visualization
Adobe Business Catalyst (Discontinued)
Keap
7.3

Customization

Adobe Business Catalyst (Discontinued)
Keap
8.3
Custom fields
Adobe Business Catalyst (Discontinued)
Keap
8.8
Custom objects
Adobe Business Catalyst (Discontinued)
Keap
8.6
API for custom integration
Adobe Business Catalyst (Discontinued)
Keap
7.7

Platform

Adobe Business Catalyst (Discontinued)
Keap
6.9
Mobile access
Adobe Business Catalyst (Discontinued)
Keap
6.9

Security

Adobe Business Catalyst (Discontinued)
Keap
8.7
Role-based user permissions
Adobe Business Catalyst (Discontinued)
Keap
8.7

Pros

Adobe Business Catalyst (Discontinued)

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak | TrustRadius Reviewer

Keap

  • The strongest part of Keap/Infusionsoft is the CRM side for contacts and companies. The contact view is very robust, with everything from basic data points to form submissions, campaigns past and present, purchases, tags, web site profile, opportunities, and tons of customization is available with custom fields. Every business needs custom fields for segmentation, lead management, and reporting. It is very robust here.
  • The email builder is very simple and quick to use. The drag and drop functionality with built-in templates makes it a breeze to set up any kind of email from a beautiful marketing blast to a simple automated sales follow-up. Tagging from email clicks is also great for triggering other actions or notifications to reps for follow up. Emails are mobile responsive, too, without any extra coding or fiddling.
  • This has my favorite campaign builder. Simply pick a goal that triggers actions and then build our sequences with very robust if/then conditional logic. You can build campaigns as simple as an opt-in form with notification or follow-up or a 30-touch account-based marketing campaign all on the same canvas which is so swift and easy to edit.
Bailey Witt, MBA | TrustRadius Reviewer

Cons

Adobe Business Catalyst (Discontinued)

  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Dan Butler | TrustRadius Reviewer

Keap

  • I would like to see Infusionsoft's functions being sold a la carte; my business utilizes the marketing and CRM features exhaustively but does not touch the sales and transaction processing features. It would be nice to pay for only what we use.
  • There is a mobile Infusionsoft application available on phones, but building marketing campaigns is not an option here. It would be nice to be able to build campaigns, even rudimentary, from a cell device.
  • I adore Infusionsoft but would love for it to be made more affordable.
Maddy Braswell | TrustRadius Reviewer

Likelihood to Renew

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus | TrustRadius Reviewer

Keap

Keap 1.2
Based on 34 answers
We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.
Tyler Guthrie | TrustRadius Reviewer

Usability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler | TrustRadius Reviewer

Keap

Keap 5.3
Based on 11 answers
Buyer beware. Be prepared to invest many hours if you plan to manage this application yourself. This is true of any automation solution. Can you take classes and go to University again and become a great marketing automation expert yourself? Yes, probably. But should you be investing your highest and most productive use of time building out Infusionsoft. Not likely.Which means you need to plan on finding someone you can trust and that is the plain truth. There are many qualified consultants who have sufficient sales, marketing, business, content, life and Infusionsoft experience to help you get results. But far too many people decry this as an all in one solution that is easy to use. This will never be the case even though the product development team is constantly working to make it a better product and easier to use.We don't make our own paper clips for a reason. We outsource all the time. We have to make really informed decisions on the solutions we use and then commit to learning best practices for marketing regardless of the platform.Do not expect to pay someone less than $150-$250 per hour to really make this application sing. Or pay them for training or internal services and then kick yourself.
Clifford Jones | TrustRadius Reviewer

Reliability and Availability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 4 answers
very few issues with availability
Jerry Dever | TrustRadius Reviewer

Keap

Keap 8.8
Based on 5 answers
Craig Jacobson | TrustRadius Reviewer

Performance

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.2
Based on 1 answer
Very few issues
Jerry Dever | TrustRadius Reviewer

Keap

Keap 7.7
Based on 5 answers
OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
Clifford Jones | TrustRadius Reviewer

Support Rating

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.8
Based on 6 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus | TrustRadius Reviewer

Keap

Keap 2.0
Based on 8 answers
Again there is so much online support that users can find on Infusionsoft. From the corporate website and call center, to users groups located around the country, and ICCs who provide online resources, coaching and more, finding support for Infusionsoft is an easy task!
Chris LeBrun, MBA, CFRE | TrustRadius Reviewer

In-Person Training

Adobe Business Catalyst (Discontinued)

No score
No answers yet
No answers on this topic

Keap

Keap 8.6
Based on 5 answers
This training is taught often to the lowest common denominator so as to help as many customers of theirs as possible. We do the training and coaching and implementations for our clients. But clients who I know who have been to their training get trained well. The gap that can exist lies in you doing your part and really investing in using and building out the application.The training and education is only as good as your willingness to apply it.
Clifford Jones | TrustRadius Reviewer

Online Training

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever | TrustRadius Reviewer

Keap

Keap 9.5
Based on 5 answers
If you're willing to click and learn as you go, there are great resources for training including on page help and video.
Clifford Jones | TrustRadius Reviewer

Implementation Rating

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.8
Based on 4 answers
Pretty easy to do
Jerry Dever | TrustRadius Reviewer

Keap

Keap 8.0
Based on 8 answers
Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.
Chris LeBrun, MBA, CFRE | TrustRadius Reviewer

Alternatives Considered

Adobe Business Catalyst (Discontinued)

As far as the CMS for BC goes, there is none out there that compares. In the past we have utilized Joomla, Wordpress, Mambo, Drupal, Concrete 5 and others. None of them were as easy to use and train on that Adobe's Business Catalyst. Our alternative to BC is WordPress when our clients want a less expensive solution. For the most part that works OK but we have had issues with plugin incompatibility among other issues. We lost at least two clients because of similar issues. The other great part about BC's solution is that we can still work with our favorite site creation tool - Dreamweaver. The whole process continues to be more and more simplified with added features to the system. No other solution (that we've found) offers such an easy way to create custom web sites that are easily editable by our clients.
Jeff French | TrustRadius Reviewer

Keap

I have compared Blue Orchid Marketing, which we left because it was not as robust. I also compared other products that were as robust but cost a LOT more than Infusionsoft! I also spoke with people using different products and this is bar far the simplest to use and to make life work faster and better with automation
Rachel Campbell | TrustRadius Reviewer

Scalability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever | TrustRadius Reviewer

Keap

Keap 2.0
Based on 1 answer
Pricing is user and email and function based. Way too many pay walls and not native function for scaling. It's scaleable with NASA level marketing automation talent you must pay to engage. Otherwise, it gets expensive quickly for scaling to a true small business, which is what they target. Over 25 users and you're screwed. Look at the competition first, evaluate what you really need for your business and start there. Keep it simple, build your cash flow and confidence in the people you hired to make this work and then scale. Don't get sucked into the dream that this thing will help you sell your book to millions and you get famous while hanging on your boat or whatever. Building a small business is hard enough. Adding software often adds complexity in order to successfully scale.
Clifford Jones | TrustRadius Reviewer

Return on Investment

Adobe Business Catalyst (Discontinued)

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz | TrustRadius Reviewer

Keap

  • We have many automated marketing funnels built in Infusionsoft for various campaigns and tasks. One campaign we've built, though, is solely responsible for just under $2 million in revenue in 2017. The campaign is completely automated. There is no input required from the marketing department. E-mails are sent automatically, fulfillment lists for products and direct mail marketing pieces are sent to fulfillment houses automatically, our telemarking dialer system is loaded automatically, text messages are sent automatically, and customer are automatically removed from sequences and put into other sequences based on their actions, such as purchasing a product or requesting to be removed from the marketing list.
Nicholas Kouvatsos | TrustRadius Reviewer

Screenshots

Pricing Details

Adobe Business Catalyst (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Adobe Business Catalyst (Discontinued) Editions & Modules

Additional Pricing Details

Keap

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
starting at $99*

* prerequisite for all new customers

Keap Editions & Modules

Edition
Keap Grow$791
Keap Pro$1491
Infusionsoft by Keap$1991
  1. per month
Additional Pricing Details
Pricing starts at $79. Visit our website to start a demo and learn more about our pricing and promotions at https://keap.com/pricing.

Rating Summary

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)
6.0
Keap
7.9

Likelihood to Renew

Adobe Business Catalyst (Discontinued)
9.4
Keap
1.2

Usability

Adobe Business Catalyst (Discontinued)
9.7
Keap
5.3

Reliability and Availability

Adobe Business Catalyst (Discontinued)
9.0
Keap
8.8

Performance

Adobe Business Catalyst (Discontinued)
8.2
Keap
7.7

Support Rating

Adobe Business Catalyst (Discontinued)
8.8
Keap
2.0

In-Person Training

Adobe Business Catalyst (Discontinued)
Keap
8.6

Online Training

Adobe Business Catalyst (Discontinued)
8.6
Keap
9.5

Implementation Rating

Adobe Business Catalyst (Discontinued)
9.8
Keap
8.0

Scalability

Adobe Business Catalyst (Discontinued)
9.0
Keap
2.0

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