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Score 7.8 out of 101
4 Ratings
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Score 9.8 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Kooomo

Going live with our first Kooomo shop has been a success. Having tried several other e-commerce platforms through the years it has been a great experience to go live in a very short time to market without any bugs or problems. The SAAS model has proved to be the best suited for us and Kooomo in particular, has met all our expectations.
Marc Malagelada profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Kooomo
WYSIWYG email editor
Adobe Business Catalyst
2.5
Kooomo
Dynamic content
Adobe Business Catalyst
9.0
Kooomo
Ability to test dynamic content
Adobe Business Catalyst
7.6
Kooomo
Landing pages
Adobe Business Catalyst
6.7
Kooomo
A/B testing
Adobe Business Catalyst
7.0
Kooomo
Mobile optimization
Adobe Business Catalyst
8.0
Kooomo
Email deliverability
Adobe Business Catalyst
8.1
Kooomo
List management
Adobe Business Catalyst
3.2
Kooomo
Triggered drip sequences
Adobe Business Catalyst
6.8
Kooomo

Lead Management

Adobe Business Catalyst
1.8
Kooomo
Lead nurturing
Adobe Business Catalyst
1.8
Kooomo
Lead scoring and grading
Adobe Business Catalyst
2.2
Kooomo
Data quality management
Adobe Business Catalyst
1.5
Kooomo
Automated sales alerts and tasks
Adobe Business Catalyst
1.8
Kooomo

Campaign Management

Adobe Business Catalyst
2.4
Kooomo
Calendaring
Adobe Business Catalyst
2.5
Kooomo
Event/webinar marketing
Adobe Business Catalyst
2.3
Kooomo

Social Media Marketing

Adobe Business Catalyst
8.2
Kooomo
Social sharing and campaigns
Adobe Business Catalyst
7.8
Kooomo
Social profile integration
Adobe Business Catalyst
8.6
Kooomo

Reporting & Analytics

Adobe Business Catalyst
7.1
Kooomo
Dashboards
Adobe Business Catalyst
8.0
Kooomo
Standard reports
Adobe Business Catalyst
7.1
Kooomo
Custom reports
Adobe Business Catalyst
6.1
Kooomo

Platform & Infrastructure

Adobe Business Catalyst
6.4
Kooomo
API
Adobe Business Catalyst
7.1
Kooomo
Role-based workflow & approvals
Adobe Business Catalyst
7.0
Kooomo
Customizability
Adobe Business Catalyst
6.0
Kooomo
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Kooomo

Online Storefront

Adobe Business Catalyst
Kooomo
9.2
Product catalog & listings
Adobe Business Catalyst
Kooomo
9.5
Product management
Adobe Business Catalyst
Kooomo
9.5
Bulk product upload
Adobe Business Catalyst
Kooomo
9.1
Branding
Adobe Business Catalyst
Kooomo
9.0
Mobile storefront
Adobe Business Catalyst
Kooomo
9.0
Product variations
Adobe Business Catalyst
Kooomo
9.3
Visual customization
Adobe Business Catalyst
Kooomo
9.3
CMS
Adobe Business Catalyst
Kooomo
9.0

Online Shopping Cart

Adobe Business Catalyst
Kooomo
9.2
Abandoned cart recovery
Adobe Business Catalyst
Kooomo
9.0
Checkout user experience
Adobe Business Catalyst
Kooomo
9.3

Online Payment System

Adobe Business Catalyst
Kooomo
9.5
eCommerce security
Adobe Business Catalyst
Kooomo
9.5

eCommerce Marketing

Adobe Business Catalyst
Kooomo
8.9
Promotions & discounts
Adobe Business Catalyst
Kooomo
9.5
Personalized recommendations
Adobe Business Catalyst
Kooomo
8.4
SEO
Adobe Business Catalyst
Kooomo
8.9

eCommerce Business Management

Adobe Business Catalyst
Kooomo
8.4
Multi-site management
Adobe Business Catalyst
Kooomo
6.4
Order processing
Adobe Business Catalyst
Kooomo
9.5
Inventory management
Adobe Business Catalyst
Kooomo
8.7
Shipping
Adobe Business Catalyst
Kooomo
9.5
Custom functionality
Adobe Business Catalyst
Kooomo
7.9

Pros

  • Analytics: I am able to see on multiple levels traffic, clicks, and most importantly search terms for improving SEO. The reports are easy to generate as well as read, especially for small inexperienced business owners.
  • Marketing: When using the BC platform businesses are able to link up easily with Adobe Marketing to automatically send out emails and newsletters. Its a very smooth and painless process.
  • Online Editing: This is probably the best part of BC. Once a design is approved and launched on the platform, my clients do not have to contact me for small content updates. This frees me up as a small business owner to concentrate on design, new clients, and larger projects for existing clients.
Dan Butler profile photo
  • Integration with the marketplaces: in Kooomo you can manage the products not only eCommerce, but also on Amazon and eBay
Giorgio Ghisalberti profile photo

Cons

  • The Web Forms is very helpful and easy to create. Placing the forms is simple especially when inserting as a module. The problem comes after placement. It is time consuming if there are any edits that need to be made to the form. For example, if you are in the U.S., you typically do not want other countries to show up on a dropdown menu. It would be great if BC would allow you to check the countries (or states) that you want to be active. Also, often times within a web form you may want to include to separate address fields. That is not allowed unless you go back and do custom editing for the forms. "Workarounds" are typically possible but for the designer, anything that adds time to the process also cuts down on profitability.
  • Where we enjoy the ease of creating Photo Galleries, we also don't like the fact that you can style the output like you can within other module templates. For example, many clients would like to offer better descriptions and even style the descriptions. If displaying a photo from a art museum, you may want to give the proper title and that would include italicizing the name of the artwork.
  • One of our biggest pet peeves is the fact that BC only offers the European date style when displaying that dates in the modules. You should be able to check a box on which date style should be shown.
  • On Web Apps, almost everything is fantastic EXCEPT for the ability to sort web app items by date. If I wanted to create a calendar of events based on a web app I want to create, I would want to be able to display those items in chronological order.
  • The Event Module is great except the way it uses a quirky form to process payments and reserve events. It should behave more like an ecommerce solution where the form is easier to fill out, customize, submit and process.
Jeff French profile photo
  • I think that the CMS in Kooomo is good but it could be improved in some small parts
Giorgio Ghisalberti profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
It's easy to use and we are invested in it now.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
I have used Adobe support for many of their products. I find that they are quick to respond and present a wide variety of support platforms from forums to online chat. Depending on the nature of the issue I am usually able to get resolution within 24 to 48 hours. With more complex issues I have never had a problem with Adobe dropping the ball.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We didn't really used many products before deciding to use Business Catalyst. When we started we developed sites using an old product (GoLive) and then created a few sites in WordPress. We didn't like that fact that WordPress needed an add-on every time we wanted additional functionality and trying keep on top of updates was distracting.Adobe's Business Catalyst gave us an all in one system to replace the multiple products clients required to run their online businesses. We also didn't have to remember which sites had what add-ons updated...or not. Business Catalyst is SaaS which allows us to always have the latest updates and functionality ready at our fingertips.
Pauline Kraus profile photo
No answers on this topic

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Business Catalyst provides partners and clients a single system to learn and maintain. No need to constantly switch gears to remember who has what CMS which makes support more efficient.
  • Business Catalyst has made it possible to create and launch sites in less time thus increasing profitability.
  • Business Catalyst is a large investment in the beginning about monetarily and in learning the system. It may not affordable to smaller agencies.
Pauline Kraus profile photo
  • Using Kooomo has enabled us to focus on the added value areas and forget about time-consuming areas such as performance, bugs, and software updates.
Marc Malagelada profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Adobe Business Catalyst Editions & Modules
Adobe Business Catalyst
Additional Pricing Details

Kooomo

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$5,530*
1.  per installation
Kooomo Editions & Modules
Kooomo
Edition
Marketplace connector
$5,5001
Standard Storefront (all features + Marketplace)
$22,0001
1. per installation
Additional Pricing Details
The installation is paid as a 1-time set up fee. No recurring yearly or monthly fees. After that, the rev share model is applied that involves 3% of each transaction.