61 Ratings
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Score 9 out of 100
164 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce Cloud works great for us, an ecommerce company. Any other company (of decent size) should consider Magento. They offer many features right out of the box and allow a ton of customization as well as easy integration with third party vendors. I could imagine that if you were a smaller company, Magento would likely be overkill for your online store.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst (Discontinued)
6.6
Magento Commerce, part of Adobe Commerce Cloud
WYSIWYG email editor
Adobe Business Catalyst (Discontinued)
2.3
Magento Commerce, part of Adobe Commerce Cloud
Dynamic content
Adobe Business Catalyst (Discontinued)
9.0
Magento Commerce, part of Adobe Commerce Cloud
Ability to test dynamic content
Adobe Business Catalyst (Discontinued)
7.9
Magento Commerce, part of Adobe Commerce Cloud
Landing pages
Adobe Business Catalyst (Discontinued)
7.0
Magento Commerce, part of Adobe Commerce Cloud
A/B testing
Adobe Business Catalyst (Discontinued)
7.0
Magento Commerce, part of Adobe Commerce Cloud
Mobile optimization
Adobe Business Catalyst (Discontinued)
8.0
Magento Commerce, part of Adobe Commerce Cloud
Email deliverability reporting
Adobe Business Catalyst (Discontinued)
8.1
Magento Commerce, part of Adobe Commerce Cloud
List management
Adobe Business Catalyst (Discontinued)
3.0
Magento Commerce, part of Adobe Commerce Cloud
Triggered drip sequences
Adobe Business Catalyst (Discontinued)
6.8
Magento Commerce, part of Adobe Commerce Cloud

Lead Management

Adobe Business Catalyst (Discontinued)
1.7
Magento Commerce, part of Adobe Commerce Cloud
Lead nurturing
Adobe Business Catalyst (Discontinued)
1.7
Magento Commerce, part of Adobe Commerce Cloud
Lead scoring and grading
Adobe Business Catalyst (Discontinued)
2.2
Magento Commerce, part of Adobe Commerce Cloud
Data quality management
Adobe Business Catalyst (Discontinued)
1.4
Magento Commerce, part of Adobe Commerce Cloud
Automated sales alerts and tasks
Adobe Business Catalyst (Discontinued)
1.6
Magento Commerce, part of Adobe Commerce Cloud

Campaign Management

Adobe Business Catalyst (Discontinued)
2.3
Magento Commerce, part of Adobe Commerce Cloud
Calendaring
Adobe Business Catalyst (Discontinued)
2.4
Magento Commerce, part of Adobe Commerce Cloud
Event/webinar marketing
Adobe Business Catalyst (Discontinued)
2.3
Magento Commerce, part of Adobe Commerce Cloud

Social Media Marketing

Adobe Business Catalyst (Discontinued)
8.2
Magento Commerce, part of Adobe Commerce Cloud
Social sharing and campaigns
Adobe Business Catalyst (Discontinued)
7.8
Magento Commerce, part of Adobe Commerce Cloud
Social profile integration
Adobe Business Catalyst (Discontinued)
8.6
Magento Commerce, part of Adobe Commerce Cloud

Reporting & Analytics

Adobe Business Catalyst (Discontinued)
7.0
Magento Commerce, part of Adobe Commerce Cloud
Dashboards
Adobe Business Catalyst (Discontinued)
8.0
Magento Commerce, part of Adobe Commerce Cloud
Standard reports
Adobe Business Catalyst (Discontinued)
7.0
Magento Commerce, part of Adobe Commerce Cloud
Custom reports
Adobe Business Catalyst (Discontinued)
6.0
Magento Commerce, part of Adobe Commerce Cloud

Platform & Infrastructure

Adobe Business Catalyst (Discontinued)
6.6
Magento Commerce, part of Adobe Commerce Cloud
API
Adobe Business Catalyst (Discontinued)
7.9
Magento Commerce, part of Adobe Commerce Cloud
Role-based workflow & approvals
Adobe Business Catalyst (Discontinued)
7.0
Magento Commerce, part of Adobe Commerce Cloud
Customizability
Adobe Business Catalyst (Discontinued)
6.0
Magento Commerce, part of Adobe Commerce Cloud
Integration with Salesforce.com
Adobe Business Catalyst (Discontinued)
5.5
Magento Commerce, part of Adobe Commerce Cloud

Online Storefront

Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
7.1
Product catalog & listings
Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
7.5
Product management
Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
7.6
Bulk product upload
Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
7.0
Branding
Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
6.5
Mobile storefront
Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
7.2
Product variations
Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
7.5
Website integration
Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
6.8
Visual customization
Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
7.1
CMS
Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
6.8

Online Shopping Cart

Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
6.0
Abandoned cart recovery
Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
5.7
Checkout user experience
Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
6.3

Online Payment System

Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
6.8
eCommerce security
Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
6.8

eCommerce Marketing

Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
6.3
Promotions & discounts
Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
6.3
Personalized recommendations
Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
5.5
SEO
Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
7.3

eCommerce Business Management

Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
7.3
Multi-site management
Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
7.8
Order processing
Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
7.3
Inventory management
Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
7.0
Shipping
Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
6.7
Custom functionality
Adobe Business Catalyst (Discontinued)
Magento Commerce, part of Adobe Commerce Cloud
7.7

Pros

Adobe Business Catalyst (Discontinued)

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

  • Highly flexible with open source code make expanding capabilities and customizing experiences virtually limitless
  • Huge community of developers and extensions to solve problems and provide support
  • Great set of out of the box features that provide a foundation for a best in class web experience
Jeff McRitchie | TrustRadius Reviewer

Cons

Adobe Business Catalyst (Discontinued)

  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Dan Butler | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

  • The Magento admin is not as user-friendly has other e-commerce platforms, and this is why I never recommend it for smaller ecommerce stores.
  • You absolutely need a skilled developer to customize and extend Magento. A skilled developer can make Magento amazing, but if you're looking for a DIY website option, Magento will frustrate you.
  • Magento takes a lot of server resources, so you will not be able to run on it a shared hosting account. You will need a dedicated server for it.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.8
Based on 8 answers
Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to
Payment or ERP systems.
Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
Christian Kern | TrustRadius Reviewer

Usability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.0
Based on 1 answer
Magento offers lots of templates and themes to customize the look and feel of the store, and even optimize it for mobile phones. The have an extensive library of forms and templates.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 4 answers
very few issues with availability
Jerry Dever | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 10.0
Based on 2 answers
No answer on this topic is available.

Performance

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.2
Based on 1 answer
Very few issues
Jerry Dever | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.0
Based on 1 answer
No answer on this topic is available.

Support Rating

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 1 answer
The technical service was impeccable. They were on point and were very knowledgeable.
Anonymous | TrustRadius Reviewer

Online Training

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
Great value for an flexible, open source platform.
Anonymous | TrustRadius Reviewer

Implementation Rating

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.6
Based on 3 answers
Pretty easy to do
Jerry Dever | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

Adobe Business Catalyst (Discontinued)

As far as the CMS for BC goes, there is none out there that compares. In the past we have utilized Joomla, Wordpress, Mambo, Drupal, Concrete 5 and others. None of them were as easy to use and train on that Adobe's Business Catalyst. Our alternative to BC is WordPress when our clients want a less expensive solution. For the most part that works OK but we have had issues with plugin incompatibility among other issues. We lost at least two clients because of similar issues. The other great part about BC's solution is that we can still work with our favorite site creation tool - Dreamweaver. The whole process continues to be more and more simplified with added features to the system. No other solution (that we've found) offers such an easy way to create custom web sites that are easily editable by our clients.
Jeff French | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

I wasn't involved in the purchase of Magento but I have used Shopify and Woo Commerce in the past and they are, in my opinion, far easier to use. You can get started very quickly and set up your store without the need of a dedicated developer. If I were involved in the purchasing process (even if to just give an opinion), I would have not recommended going this route and would have preferred to manage it all in-house with our more limited resources and getting an easier-to-use platform instead
Steffany Winkelmann | TrustRadius Reviewer

Scalability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

No score
No answers yet
No answers on this topic

Return on Investment

Adobe Business Catalyst (Discontinued)

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

  • Magento has provided our primary platform for our eCommerce Business over the last four years. It has its limitations, but have been reliable. We have no immediate plans to move off of Magento.
  • If and when we decide to launch the 4th domain and intend to produce a more personalized or customizable user-experience, we may search for a platform that supports a wider variety of visual and custom options "out of the box".
Zach Shelley | TrustRadius Reviewer

Pricing Details

Adobe Business Catalyst (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Magento Commerce, part of Adobe Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)
6.0
Magento Commerce, part of Adobe Commerce Cloud
7.4

Likelihood to Renew

Adobe Business Catalyst (Discontinued)
9.4
Magento Commerce, part of Adobe Commerce Cloud
9.8

Usability

Adobe Business Catalyst (Discontinued)
9.7
Magento Commerce, part of Adobe Commerce Cloud
9.0

Reliability and Availability

Adobe Business Catalyst (Discontinued)
9.0
Magento Commerce, part of Adobe Commerce Cloud
10.0

Performance

Adobe Business Catalyst (Discontinued)
8.2
Magento Commerce, part of Adobe Commerce Cloud
9.0

Support Rating

Adobe Business Catalyst (Discontinued)
8.6
Magento Commerce, part of Adobe Commerce Cloud
8.0

Online Training

Adobe Business Catalyst (Discontinued)
8.6
Magento Commerce, part of Adobe Commerce Cloud
8.0

Implementation Rating

Adobe Business Catalyst (Discontinued)
9.6
Magento Commerce, part of Adobe Commerce Cloud
8.0

Scalability

Adobe Business Catalyst (Discontinued)
9.0
Magento Commerce, part of Adobe Commerce Cloud

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