What users are saying about

Miva

19 Ratings

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

Miva

19 Ratings
Score 5.3 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

I feel that Adobe Business Catalyst (BC) is best suited to small businesses and free lance designers reselling to small businesses. The whole interface is very personal and easy to use from an inexperienced perspective. This makes it a perfect platform for small business websites or even portfolio websites. Its lack of different server side protocols and languages makes it perfect for the small scale web implementation.
Dan Butler profile photo

Miva

How many products are in the store? What type of products do you sell,
and do they have any variations/attributes (eg size, color, model #,
etc)? How much traffic does your store get monthly, or what are your monthly sales? What methods of
payment do you offer? What shipping methods do you offer for your
orders? Do you offer affiliate accounts? How custom of a design are you looking for?Miva is very well suited for small business to enterprise level business sites or for stores that require lots of customization
Chris Janus profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Miva
WYSIWYG email editor
Adobe Business Catalyst
2.7
Miva
Dynamic content
Adobe Business Catalyst
8.9
Miva
Ability to test dynamic content
Adobe Business Catalyst
7.3
Miva
Landing pages
Adobe Business Catalyst
6.6
Miva
A/B testing
Adobe Business Catalyst
7.0
Miva
Mobile optimization
Adobe Business Catalyst
8.0
Miva
Email deliverability
Adobe Business Catalyst
8.2
Miva
List management
Adobe Business Catalyst
3.3
Miva
Triggered drip sequences
Adobe Business Catalyst
6.8
Miva

Lead Management

Adobe Business Catalyst
1.9
Miva
Lead nurturing
Adobe Business Catalyst
1.9
Miva
Lead scoring and grading
Adobe Business Catalyst
2.3
Miva
Data quality management
Adobe Business Catalyst
1.5
Miva
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
Miva

Campaign Management

Adobe Business Catalyst
2.5
Miva
Calendaring
Adobe Business Catalyst
2.6
Miva
Event/webinar marketing
Adobe Business Catalyst
2.4
Miva

Social Media Marketing

Adobe Business Catalyst
8.2
Miva
Social sharing and campaigns
Adobe Business Catalyst
7.8
Miva
Social profile integration
Adobe Business Catalyst
8.6
Miva

Reporting & Analytics

Adobe Business Catalyst
7.1
Miva
Dashboards
Adobe Business Catalyst
8.1
Miva
Standard reports
Adobe Business Catalyst
7.1
Miva
Custom reports
Adobe Business Catalyst
6.2
Miva

Platform & Infrastructure

Adobe Business Catalyst
6.3
Miva
API
Adobe Business Catalyst
6.7
Miva
Role-based workflow & approvals
Adobe Business Catalyst
7.1
Miva
Customizability
Adobe Business Catalyst
6.1
Miva
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Miva

Pros

  • Analytics: I am able to see on multiple levels traffic, clicks, and most importantly search terms for improving SEO. The reports are easy to generate as well as read, especially for small inexperienced business owners.
  • Marketing: When using the BC platform businesses are able to link up easily with Adobe Marketing to automatically send out emails and newsletters. Its a very smooth and painless process.
  • Online Editing: This is probably the best part of BC. Once a design is approved and launched on the platform, my clients do not have to contact me for small content updates. This frees me up as a small business owner to concentrate on design, new clients, and larger projects for existing clients.
Dan Butler profile photo
  • Based on a templating system. Almost every part of a page is built from templates, that can not only be customized, but contain HTML. JavaScript and a subset of the Miva Script language for powerful and responsive dynamic page experiences.
  • PCI compliance and overall security. Miva puts significant effort into the security of their platform.
  • Room for growth. A business can start out using only base capabilities, and fairly easily add more as their business needs grow.
Gordon Currie profile photo

Cons

  • The Web Forms is very helpful and easy to create. Placing the forms is simple especially when inserting as a module. The problem comes after placement. It is time consuming if there are any edits that need to be made to the form. For example, if you are in the U.S., you typically do not want other countries to show up on a dropdown menu. It would be great if BC would allow you to check the countries (or states) that you want to be active. Also, often times within a web form you may want to include to separate address fields. That is not allowed unless you go back and do custom editing for the forms. "Workarounds" are typically possible but for the designer, anything that adds time to the process also cuts down on profitability.
  • Where we enjoy the ease of creating Photo Galleries, we also don't like the fact that you can style the output like you can within other module templates. For example, many clients would like to offer better descriptions and even style the descriptions. If displaying a photo from a art museum, you may want to give the proper title and that would include italicizing the name of the artwork.
  • One of our biggest pet peeves is the fact that BC only offers the European date style when displaying that dates in the modules. You should be able to check a box on which date style should be shown.
  • On Web Apps, almost everything is fantastic EXCEPT for the ability to sort web app items by date. If I wanted to create a calendar of events based on a web app I want to create, I would want to be able to display those items in chronological order.
  • The Event Module is great except the way it uses a quirky form to process payments and reserve events. It should behave more like an ecommerce solution where the form is easier to fill out, customize, submit and process.
Jeff French profile photo
  • Training and documentation. Miva Merchant is fairly complex, and while they continue to make good progress in providing resources for all levels of expertise (beginner to expert), there are still a number of gaps. To take the step beyond the initial levels of online storefront requires expert assistance for most businesses (unless they have some substantial IT/technical resources available).
  • Market for add-on and add-in products. (Note: this is significantly biased by our own business experience selling workflow and feature products for Miva Merchant.) The long-term goal for Miva has been stated to essentially involve having integration partners (selling their time) and larger companion product partners (selling products that work with, but usually NOT within Merchant). There is clearly a gap of potential customer needs that they are attempting to build into the core platform. Of course, no one can cover all needs! While Miva Merchant is not hostile to third-party product companies, neither do they have an explicit place in their long term roadmap. It is my opinion that their strategy of minimizing third-party add-on developers may be throwing the baby out with the bathwater, and I shudder to imagine a time when all significant features only come from the developers within Miva. As good as they are (quite good) they suffer from the inevitable myopia that ALL companies have - they are NOT their customers!
Gordon Currie profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
It's easy to use and we are invested in it now.
Jerry Dever profile photo
Miva7.7
Based on 15 answers
Really didn't like working with Miva Merchant
No photo available

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
Miva2.1
Based on 3 answers
I won't say usability is all bad with Miva; basic product configuration isn't complicated and assigning products to categories works well. However, when you go beyond the most elementary tasks, things almost always become needlessly cumbersome and the information stored by the platform is inherently poorly organized. They've really hyped that Miva 9 released last year features a re-worked admin interface, but from our perspective they've simply given it a fresh coat of paint, made the layout passably mobile friendly, but yet still have not in a substantive way addressed the glaring deficiencies at the core of the platform itself. Adding custom admin area bookmarks is a band aid, not a proper fix.
No photo available

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
Miva9.0
Based on 1 answer
I work with multiple Miva sites daily, and uptime is fantastic. Outages are rare from my experience, and any issues have generally been short and handled quickly.
Chris Janus profile photo

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
Miva5.1
Based on 2 answers
The Miva development staff generally did a good job at implementing requested new features and making functionality revisions. However, the costs can get quite steep depending on what you're asking for. Things more often than not went quite well once a project and its pricing was mutually accepted. However, it can be very difficult to get a human on the phone or by email if there's a genuine emergency. Other reviewers here have had more positive things to say, but in our experience we would be on hold on average for 30 minutes before speaking with someone when calling the tech support line.
No photo available

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
Miva9.0
Based on 1 answer
No answer on this topic is available.

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
Miva6.0
Based on 4 answers
Creating the Miva store originally took a reasonable amount of time, 2-3 months, but we were unable to migrate our orders and customer accounts from the old platform. Additional refinements were required over the following 6 months to refine the functionality and features so that they worked properly for our store and fulfillment process.
No photo available

Alternatives Considered

We prefer Adobe Business Catalyst over WordPress. Adobe Business Catalyst websites are more secure and you don't have to update plug-ins. Saving our clients in cost over time.
Debra Scarpa profile photo
All of these products are nice in their own way. MIVA's big advantage is their selection of modules, although I have to say WooCommerce is starting to catch up in that area. While MIVA has begun to show its age, it's still a solid way to manage a store that contains a lot of products. Some of the other platforms out there just don't have that well-seasoned maturity yet.
Eric Karkovack profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
Miva10.0
Based on 1 answer
Miva has proven to be a great solution for smaller mom-and-pop stores through large enterprise-class businesses with tens of thousands of products. Performance is just as strong on enterprise-class stores as on considerably smaller stores, and an increasing number of marketing/sales tools are continually being added to the core Miva functionality to keep up with current marketplace demands.
Chris Janus profile photo

Return on Investment

  • Positive: Offering a solution to clients that need an in-depth eCommerce platform
  • Positive: A deeper understanding of the power of CRM
  • Negative: A new requirement to learn and support the platform
Victor Campos profile photo
  • It was nice that it kept track of orders from the back end of the site.
  • Better customer service for someone who is just starting to use Miva Merchant. The Miva Merchant code is not easy to understand. Even for a seasoned developer who specializes in html, css, java, and php.
  • Faster Lead Conversion
No photo available

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Miva

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details