What users are saying about
19 Ratings
58 Ratings
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Score 7.8 out of 101
19 Ratings
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Score 5.3 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Miva

If you need an e-commerce system that is flexible and full featured at a reasonable price point I would say Miva Merchant is very hard to beat.
Steven Seale profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Miva
WYSIWYG email editor
Adobe Business Catalyst
2.5
Miva
Dynamic content
Adobe Business Catalyst
9.0
Miva
Ability to test dynamic content
Adobe Business Catalyst
7.6
Miva
Landing pages
Adobe Business Catalyst
6.7
Miva
A/B testing
Adobe Business Catalyst
7.0
Miva
Mobile optimization
Adobe Business Catalyst
8.0
Miva
Email deliverability
Adobe Business Catalyst
8.1
Miva
List management
Adobe Business Catalyst
3.2
Miva
Triggered drip sequences
Adobe Business Catalyst
6.8
Miva

Lead Management

Adobe Business Catalyst
1.8
Miva
Lead nurturing
Adobe Business Catalyst
1.8
Miva
Lead scoring and grading
Adobe Business Catalyst
2.2
Miva
Data quality management
Adobe Business Catalyst
1.5
Miva
Automated sales alerts and tasks
Adobe Business Catalyst
1.8
Miva

Campaign Management

Adobe Business Catalyst
2.4
Miva
Calendaring
Adobe Business Catalyst
2.5
Miva
Event/webinar marketing
Adobe Business Catalyst
2.3
Miva

Social Media Marketing

Adobe Business Catalyst
8.2
Miva
Social sharing and campaigns
Adobe Business Catalyst
7.8
Miva
Social profile integration
Adobe Business Catalyst
8.6
Miva

Reporting & Analytics

Adobe Business Catalyst
7.1
Miva
Dashboards
Adobe Business Catalyst
8.0
Miva
Standard reports
Adobe Business Catalyst
7.1
Miva
Custom reports
Adobe Business Catalyst
6.1
Miva

Platform & Infrastructure

Adobe Business Catalyst
6.4
Miva
API
Adobe Business Catalyst
7.1
Miva
Role-based workflow & approvals
Adobe Business Catalyst
7.0
Miva
Customizability
Adobe Business Catalyst
6.0
Miva
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Miva

Pros

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak profile photo
  • The ability to quickly change the look and feel of any given page in the store. The storefront, category, product description, and all checkout pages are easily customize-able using simple HTML language.
  • With minimal effort, more sophisticated changes and behaviors of the store can be modified using MivaScript, the language Miva Merchant is built upon.
  • New features are very easy to add using a huge selection of 3rd party feature modules that typically sell for less that $100. Miva has so many features already built in, but if there is a major common feature not already in the code, it's almost a sure bet that there is a affordable and easy to install module that will meet your e-commerce business requirements.
  • Miva corporation provides a high level of free support 7 days a week and 24 hours a day.
Steven Seale profile photo

Cons

  • The Web Forms is very helpful and easy to create. Placing the forms is simple especially when inserting as a module. The problem comes after placement. It is time consuming if there are any edits that need to be made to the form. For example, if you are in the U.S., you typically do not want other countries to show up on a dropdown menu. It would be great if BC would allow you to check the countries (or states) that you want to be active. Also, often times within a web form you may want to include to separate address fields. That is not allowed unless you go back and do custom editing for the forms. "Workarounds" are typically possible but for the designer, anything that adds time to the process also cuts down on profitability.
  • Where we enjoy the ease of creating Photo Galleries, we also don't like the fact that you can style the output like you can within other module templates. For example, many clients would like to offer better descriptions and even style the descriptions. If displaying a photo from a art museum, you may want to give the proper title and that would include italicizing the name of the artwork.
  • One of our biggest pet peeves is the fact that BC only offers the European date style when displaying that dates in the modules. You should be able to check a box on which date style should be shown.
  • On Web Apps, almost everything is fantastic EXCEPT for the ability to sort web app items by date. If I wanted to create a calendar of events based on a web app I want to create, I would want to be able to display those items in chronological order.
  • The Event Module is great except the way it uses a quirky form to process payments and reserve events. It should behave more like an ecommerce solution where the form is easier to fill out, customize, submit and process.
Jeff French profile photo
  • The system could really use a better order reporting and management system
  • Robust shipping functionality for UPS, USPS, and Federal Express should be included in the system if possible.
  • Softgood/secured content delivery would be a welcome added feature.
Steven Seale profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
It's a robust and reliable product.
Nancy Sheridan profile photo
Miva7.7
Based on 15 answers
We repeatedly voiced our concerns to our Miva rep and their management, but ultimately found no compelling reason why we should remain. There are some vocal fans out there who may attack this review. To those merchants and developers happy with how the platform fits their needs, I genuinely wish them the best and hope they have continued success. However, for our particular circumstances, where keeping up to date with new store features is of paramount importance, Miva Merchant is way behind the pack and continues to putter along at a snail's pace. I really hate to be so negative, but there's really no way to sugarcoat how disappointing their platform's become and how next to nothing has been done to improve matters.
No photo available

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
Miva2.1
Based on 3 answers
I won't say usability is all bad with Miva; basic product configuration isn't complicated and assigning products to categories works well. However, when you go beyond the most elementary tasks, things almost always become needlessly cumbersome and the information stored by the platform is inherently poorly organized. They've really hyped that Miva 9 released last year features a re-worked admin interface, but from our perspective they've simply given it a fresh coat of paint, made the layout passably mobile friendly, but yet still have not in a substantive way addressed the glaring deficiencies at the core of the platform itself. Adding custom admin area bookmarks is a band aid, not a proper fix.
No photo available

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
Miva9.0
Based on 1 answer
I work with multiple Miva sites daily, and uptime is fantastic. Outages are rare from my experience, and any issues have generally been short and handled quickly.
Chris Janus profile photo

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
Miva5.1
Based on 2 answers
The Miva development staff generally did a good job at implementing requested new features and making functionality revisions. However, the costs can get quite steep depending on what you're asking for. Things more often than not went quite well once a project and its pricing was mutually accepted. However, it can be very difficult to get a human on the phone or by email if there's a genuine emergency. Other reviewers here have had more positive things to say, but in our experience we would be on hold on average for 30 minutes before speaking with someone when calling the tech support line.
No photo available

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
Miva9.0
Based on 1 answer
No answer on this topic is available.

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
Miva6.0
Based on 4 answers
Creating the Miva store originally took a reasonable amount of time, 2-3 months, but we were unable to migrate our orders and customer accounts from the old platform. Additional refinements were required over the following 6 months to refine the functionality and features so that they worked properly for our store and fulfillment process.
No photo available

Alternatives Considered

We prefer Adobe Business Catalyst over WordPress. Adobe Business Catalyst websites are more secure and you don't have to update plug-ins. Saving our clients in cost over time.
Debra Scarpa profile photo
Miva Merchant has it's own language which had a high learning curve for me to understand. Customize the template to match a html/css static site was difficult because you needed those Miva Merchant code pieces to be in the correct places. Now that I'm older and wiser, I no longer work for that company and I use WordPress and Woocommerce to build e-commerce and it's much easier for me to understand. Once you know how to customize a WordPress template, Woocommerce is so easy to understand
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
Miva10.0
Based on 1 answer
Miva has proven to be a great solution for smaller mom-and-pop stores through large enterprise-class businesses with tens of thousands of products. Performance is just as strong on enterprise-class stores as on considerably smaller stores, and an increasing number of marketing/sales tools are continually being added to the core Miva functionality to keep up with current marketplace demands.
Chris Janus profile photo

Return on Investment

  • Adobe Business Catalyst allows us to offer our clients a custom design, custom functionality with the use of web apps, and the ability to easily update their websites.
Debra Scarpa profile photo
  • The open community has helped our sales because we quickly became known as an expert in the area, and customers came to us instead of us having to cold call them.
  • The ability to extend the platform with third-party modules, or even to write custom modules specifically for a particular client, made Miva a perfect choice for almost every site.
Susan Petracco profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Miva

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details