What users are saying about
2 Ratings
58 Ratings
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Score 7.8 out of 101
2 Ratings
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Score 3.9 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

mozu

Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.
Mickey Luongo profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
mozu
WYSIWYG email editor
Adobe Business Catalyst
2.5
mozu
Dynamic content
Adobe Business Catalyst
9.0
mozu
Ability to test dynamic content
Adobe Business Catalyst
7.6
mozu
Landing pages
Adobe Business Catalyst
6.7
mozu
A/B testing
Adobe Business Catalyst
7.0
mozu
Mobile optimization
Adobe Business Catalyst
8.0
mozu
Email deliverability
Adobe Business Catalyst
8.1
mozu
List management
Adobe Business Catalyst
3.2
mozu
Triggered drip sequences
Adobe Business Catalyst
6.8
mozu

Lead Management

Adobe Business Catalyst
1.8
mozu
Lead nurturing
Adobe Business Catalyst
1.8
mozu
Lead scoring and grading
Adobe Business Catalyst
2.2
mozu
Data quality management
Adobe Business Catalyst
1.5
mozu
Automated sales alerts and tasks
Adobe Business Catalyst
1.8
mozu

Campaign Management

Adobe Business Catalyst
2.4
mozu
Calendaring
Adobe Business Catalyst
2.5
mozu
Event/webinar marketing
Adobe Business Catalyst
2.3
mozu

Social Media Marketing

Adobe Business Catalyst
8.2
mozu
Social sharing and campaigns
Adobe Business Catalyst
7.8
mozu
Social profile integration
Adobe Business Catalyst
8.6
mozu

Reporting & Analytics

Adobe Business Catalyst
7.1
mozu
Dashboards
Adobe Business Catalyst
8.0
mozu
Standard reports
Adobe Business Catalyst
7.1
mozu
Custom reports
Adobe Business Catalyst
6.1
mozu

Platform & Infrastructure

Adobe Business Catalyst
6.4
mozu
API
Adobe Business Catalyst
7.1
mozu
Role-based workflow & approvals
Adobe Business Catalyst
7.0
mozu
Customizability
Adobe Business Catalyst
6.0
mozu
Integration with Salesforce.com
Adobe Business Catalyst
5.5
mozu

Online Storefront

Adobe Business Catalyst
mozu
3.6
Product catalog & listings
Adobe Business Catalyst
mozu
3.0
Product management
Adobe Business Catalyst
mozu
3.0
Bulk product upload
Adobe Business Catalyst
mozu
1.0
Branding
Adobe Business Catalyst
mozu
1.0
Mobile storefront
Adobe Business Catalyst
mozu
8.0
Product variations
Adobe Business Catalyst
mozu
5.0
Visual customization
Adobe Business Catalyst
mozu
7.0
CMS
Adobe Business Catalyst
mozu
1.0

Online Shopping Cart

Adobe Business Catalyst
mozu
1.0
Checkout user experience
Adobe Business Catalyst
mozu
1.0

Online Payment System

Adobe Business Catalyst
mozu
9.0
eCommerce security
Adobe Business Catalyst
mozu
9.0

eCommerce Marketing

Adobe Business Catalyst
mozu
3.0
Promotions & discounts
Adobe Business Catalyst
mozu
5.0
SEO
Adobe Business Catalyst
mozu
1.0

eCommerce Business Management

Adobe Business Catalyst
mozu
4.0
Multi-site management
Adobe Business Catalyst
mozu
8.0
Order processing
Adobe Business Catalyst
mozu
1.0
Custom functionality
Adobe Business Catalyst
mozu
3.0

Pros

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak profile photo
  • Mozu offers a flexible multi site setup where you can feed multiple sites from the same product and order database.
  • Mozu allows you to create as many attributes as you would like across customer, orders, and products. This flexibility can be really powerful.
Mickey Luongo profile photo

Cons

  • The learning curve can be steep.
  • There is no access to the server side programming so some functionality needs a work around or cannot be accomplished.
  • It is more expensive for users than many of the other website options.
Pauline Kraus profile photo
  • Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year.
  • Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them.
  • The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them.
  • Mozu management doesn't care about clients.
  • Mozu is not SEO friendly. It does not follow SEO best practices.
  • The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call.
  • Mozu development is complicated and expensive. Developers will need training which Mozu charges for.
  • Data migration for products is exceeding difficult. Order data can not be migrated at all.
Mickey Luongo profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
It's a robust and reliable product.
Nancy Sheridan profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
mozu1.0
Based on 1 answer
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
Mickey Luongo profile photo

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
mozu1.0
Based on 1 answer
At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
Mickey Luongo profile photo

Alternatives Considered

More reliable; more integrated tools
Nancy Sheridan profile photo
Mozu has more robust product management tools than Volusion but is worse when it comes to order management. It is still missing simple features that any platform should have on day one. They have ignored requests for improvements
Mickey Luongo profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Better customer service
  • Faster site builds.
  • Workflow notifications and faster response time.
Nancy Sheridan profile photo
  • We have seen a drop in traffic since switching to Mozu.
  • We have seen a drop in sales since switching to Mozu.
  • We have had an increase in employee time spent trying to get their jobs done.
Mickey Luongo profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

mozu

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details