What users are saying about

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

Nextopia

1 Ratings
Score 7 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Nextopia

Onsite search is how we use it.
Chris Wood profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Nextopia
WYSIWYG email editor
Adobe Business Catalyst
2.7
Nextopia
Dynamic content
Adobe Business Catalyst
8.9
Nextopia
Ability to test dynamic content
Adobe Business Catalyst
7.3
Nextopia
Landing pages
Adobe Business Catalyst
6.6
Nextopia
A/B testing
Adobe Business Catalyst
7.0
Nextopia
Mobile optimization
Adobe Business Catalyst
8.0
Nextopia
Email deliverability
Adobe Business Catalyst
8.2
Nextopia
List management
Adobe Business Catalyst
3.3
Nextopia
Triggered drip sequences
Adobe Business Catalyst
6.8
Nextopia

Lead Management

Adobe Business Catalyst
1.9
Nextopia
Lead nurturing
Adobe Business Catalyst
1.9
Nextopia
Lead scoring and grading
Adobe Business Catalyst
2.3
Nextopia
Data quality management
Adobe Business Catalyst
1.5
Nextopia
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
Nextopia

Campaign Management

Adobe Business Catalyst
2.5
Nextopia
Calendaring
Adobe Business Catalyst
2.6
Nextopia
Event/webinar marketing
Adobe Business Catalyst
2.4
Nextopia

Social Media Marketing

Adobe Business Catalyst
8.2
Nextopia
Social sharing and campaigns
Adobe Business Catalyst
7.8
Nextopia
Social profile integration
Adobe Business Catalyst
8.6
Nextopia

Reporting & Analytics

Adobe Business Catalyst
7.1
Nextopia
Dashboards
Adobe Business Catalyst
8.1
Nextopia
Standard reports
Adobe Business Catalyst
7.1
Nextopia
Custom reports
Adobe Business Catalyst
6.2
Nextopia

Platform & Infrastructure

Adobe Business Catalyst
6.3
Nextopia
API
Adobe Business Catalyst
6.6
Nextopia
Role-based workflow & approvals
Adobe Business Catalyst
7.1
Nextopia
Customizability
Adobe Business Catalyst
6.1
Nextopia
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Nextopia

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • Reporting
  • Supporting the integration with our product feed
  • Being able to quickly make changes through the back office
Chris Wood profile photo

Cons

  • They do not have the ability to create and build custom plug-ins for use on websites.
  • They do not support every payment gateway, they support the major ones, and most others, but if you have some very unusual payment gateway, it might not be supported.
  • The custom web apps were absolutely one of my favorite parts of this system, and it is really a shame that they do not allow them to be used on all tiers of the website, you have to get the web commerce tier to edit and use them.
Jonathan Hodak profile photo
  • Developing 'cocktails' of different ranking criteria. At the moment we can only serve results based on either 'relevancy' or 'sales performance'. It would be great to not only have the ability to blend these two options (by search term), but also add additional facets into the mix, such as stock quantity, margin, sponsorship factor etc...
  • Provide financing reporting on results - so we know how much revenue/conversion has been driven from specific search terms. For example, "Baby Milk" drove 50 searches, 6 direct conversions (customers that searched went on to buy an item(s) that were recommended), 16 indirect conversions (customers that searched went on to buy other item(s) not severed).
Chris Wood profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
It's easy to use and we are invested in it now.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I prefer Adobe Business Catalyst to the open source competitors because they require a bit of upkeep to keep versions and plug-ins updated; BC does the versioning and updating for you.
Jerry Dever profile photo
We used a bespoke inhouse system before
Chris Wood profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Well you can't really beat consistency throughout an entire family of programs. Adobe in pretty much uncontested in this arena.
  • If you are a designer, you will need these programs at some point. It is a depressing fact, but Adobe has the absolute monopoly in the business. If it is any consolation, they make excellent programs.
No photo available
  • We lost CVR when we first moved to Nextopia, however we have steadily recovered this over time
Chris Wood profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Nextopia

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details