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Score 7.8 out of 101
3 Ratings
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Score 9.3 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

I feel that Adobe Business Catalyst (BC) is best suited to small businesses and free lance designers reselling to small businesses. The whole interface is very personal and easy to use from an inexperienced perspective. This makes it a perfect platform for small business websites or even portfolio websites. Its lack of different server side protocols and languages makes it perfect for the small scale web implementation.
Dan Butler profile photo

Paddle

We feel that Paddle is well suited in any software offering that requires an in-app purchase flow or a custom built subscription model. It's ease of set up and low overhead make it particularly attractive to small and medium businesses and software vendors that manage multiple products with a similar purchase pipeline.In very large platform scenarios, a fully custom solution might provide more flexibility since direct integration with the underlying payment processor can be built in-house. With this of course comes the cost of initial engineering and maintenance.
Ben Lachman profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Paddle
WYSIWYG email editor
Adobe Business Catalyst
2.5
Paddle
Dynamic content
Adobe Business Catalyst
9.0
Paddle
Ability to test dynamic content
Adobe Business Catalyst
7.6
Paddle
Landing pages
Adobe Business Catalyst
6.7
Paddle
A/B testing
Adobe Business Catalyst
7.0
Paddle
Mobile optimization
Adobe Business Catalyst
8.0
Paddle
Email deliverability
Adobe Business Catalyst
8.1
Paddle
List management
Adobe Business Catalyst
3.2
Paddle
Triggered drip sequences
Adobe Business Catalyst
6.8
Paddle

Lead Management

Adobe Business Catalyst
1.8
Paddle
Lead nurturing
Adobe Business Catalyst
1.8
Paddle
Lead scoring and grading
Adobe Business Catalyst
2.2
Paddle
Data quality management
Adobe Business Catalyst
1.4
Paddle
Automated sales alerts and tasks
Adobe Business Catalyst
1.8
Paddle

Campaign Management

Adobe Business Catalyst
2.4
Paddle
Calendaring
Adobe Business Catalyst
2.5
Paddle
Event/webinar marketing
Adobe Business Catalyst
2.3
Paddle

Social Media Marketing

Adobe Business Catalyst
8.2
Paddle
Social sharing and campaigns
Adobe Business Catalyst
7.8
Paddle
Social profile integration
Adobe Business Catalyst
8.6
Paddle

Reporting & Analytics

Adobe Business Catalyst
7.1
Paddle
Dashboards
Adobe Business Catalyst
8.0
Paddle
Standard reports
Adobe Business Catalyst
7.1
Paddle
Custom reports
Adobe Business Catalyst
6.1
Paddle

Platform & Infrastructure

Adobe Business Catalyst
6.4
Paddle
API
Adobe Business Catalyst
7.1
Paddle
Role-based workflow & approvals
Adobe Business Catalyst
7.0
Paddle
Customizability
Adobe Business Catalyst
6.0
Paddle
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Paddle

Online Storefront

Adobe Business Catalyst
Paddle
8.7
Product catalog & listings
Adobe Business Catalyst
Paddle
9.0
Product management
Adobe Business Catalyst
Paddle
9.0
Branding
Adobe Business Catalyst
Paddle
7.5
Mobile storefront
Adobe Business Catalyst
Paddle
9.5
Product variations
Adobe Business Catalyst
Paddle
9.0
Website integration
Adobe Business Catalyst
Paddle
10.0
Visual customization
Adobe Business Catalyst
Paddle
6.5
CMS
Adobe Business Catalyst
Paddle
9.0

Online Shopping Cart

Adobe Business Catalyst
Paddle
9.8
Abandoned cart recovery
Adobe Business Catalyst
Paddle
9.5
Checkout user experience
Adobe Business Catalyst
Paddle
10.0

Online Payment System

Adobe Business Catalyst
Paddle
10.0
eCommerce security
Adobe Business Catalyst
Paddle
10.0

eCommerce Marketing

Adobe Business Catalyst
Paddle
8.5
Promotions & discounts
Adobe Business Catalyst
Paddle
8.0
Personalized recommendations
Adobe Business Catalyst
Paddle
9.0

eCommerce Business Management

Adobe Business Catalyst
Paddle
9.0
Multi-site management
Adobe Business Catalyst
Paddle
10.0
Order processing
Adobe Business Catalyst
Paddle
10.0
Inventory management
Adobe Business Catalyst
Paddle
8.0
Custom functionality
Adobe Business Catalyst
Paddle
8.0

Pros

  • Analytics: I am able to see on multiple levels traffic, clicks, and most importantly search terms for improving SEO. The reports are easy to generate as well as read, especially for small inexperienced business owners.
  • Marketing: When using the BC platform businesses are able to link up easily with Adobe Marketing to automatically send out emails and newsletters. Its a very smooth and painless process.
  • Online Editing: This is probably the best part of BC. Once a design is approved and launched on the platform, my clients do not have to contact me for small content updates. This frees me up as a small business owner to concentrate on design, new clients, and larger projects for existing clients.
Dan Butler profile photo
  • Super easy to implement SDKs across supported platforms that support modern interface paradigms.
  • Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
  • Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
  • Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).
Ben Lachman profile photo

Cons

  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Dan Butler profile photo
  • Paddle support can be better
  • Paddle documentation lacks some important information
  • Mac analytics is very basic and limited
Andrew Liakh profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
The simplicity of this platform is the main reason. BC is incredibly easy for first time users and very streamlined for experienced users. I also look at the integration with other Adobe products in my company. Being able to stay completely in one piece of software (Muse or Dreamweaver) for a full design and publish make much better use of my time.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
I have used Adobe support for many of their products. I find that they are quick to respond and present a wide variety of support platforms from forums to online chat. Depending on the nature of the issue I am usually able to get resolution within 24 to 48 hours. With more complex issues I have never had a problem with Adobe dropping the ball.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Business Catalyst has Web Apps which makes all the difference between them and competitors. Without that, BC would be behind many of the other CMS systems out there. Being a hosted system without any maintenance needs also puts it ahead of others. LightCMS is easier for clients to use, but not as customization and Evoq or DNN is over complex but a stronger platform..
John Reitz profile photo
We tried using Stripe before Paddle, but it was a pain integrating it and it lacked the licensing. Paddle allows us just to add a payment button and don’t ever think about payment methods, we don’t have to make a separate button for card payments and another one for PayPal. Paddle does all this in their checkout process.
Andrew Liakh profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • I used this service for people who had little or no budget, set up the platform and showed them how to use it. However, I would use it again if someone on a budget wanted a good looking site that could handle eCommerce.
Andrew Conniff profile photo
  • Paddle takes only 5% of sales, in comparison to 30% as Apple does.
  • We added browser extension in-app purchases thanks to Paddle, which now generate our revenue.
Andrew Liakh profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Paddle

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details