What users are saying about

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

Percussion CMS

3 Ratings
Score 8.4 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Percussion CMS

Best suited for large organizations where everyone knows how to deal with Java in an increasingly Java unfriendly world. Said organization should be willing to pay a huge price for a piece of dinosaur technology
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Percussion CMS
WYSIWYG email editor
Adobe Business Catalyst
2.7
Percussion CMS
Dynamic content
Adobe Business Catalyst
8.9
Percussion CMS
Ability to test dynamic content
Adobe Business Catalyst
7.3
Percussion CMS
Landing pages
Adobe Business Catalyst
6.6
Percussion CMS
A/B testing
Adobe Business Catalyst
7.0
Percussion CMS
Mobile optimization
Adobe Business Catalyst
8.0
Percussion CMS
Email deliverability
Adobe Business Catalyst
8.2
Percussion CMS
List management
Adobe Business Catalyst
3.3
Percussion CMS
Triggered drip sequences
Adobe Business Catalyst
6.8
Percussion CMS

Lead Management

Adobe Business Catalyst
1.9
Percussion CMS
Lead nurturing
Adobe Business Catalyst
1.9
Percussion CMS
Lead scoring and grading
Adobe Business Catalyst
2.3
Percussion CMS
Data quality management
Adobe Business Catalyst
1.5
Percussion CMS
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
Percussion CMS

Campaign Management

Adobe Business Catalyst
2.5
Percussion CMS
Calendaring
Adobe Business Catalyst
2.6
Percussion CMS
Event/webinar marketing
Adobe Business Catalyst
2.4
Percussion CMS

Social Media Marketing

Adobe Business Catalyst
8.2
Percussion CMS
Social sharing and campaigns
Adobe Business Catalyst
7.8
Percussion CMS
Social profile integration
Adobe Business Catalyst
8.6
Percussion CMS

Reporting & Analytics

Adobe Business Catalyst
7.1
Percussion CMS
Dashboards
Adobe Business Catalyst
8.1
Percussion CMS
Standard reports
Adobe Business Catalyst
7.1
Percussion CMS
Custom reports
Adobe Business Catalyst
6.2
Percussion CMS

Platform & Infrastructure

Adobe Business Catalyst
6.3
Percussion CMS
1.0
API
Adobe Business Catalyst
6.7
Percussion CMS
Role-based workflow & approvals
Adobe Business Catalyst
7.1
Percussion CMS
Customizability
Adobe Business Catalyst
6.1
Percussion CMS
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Percussion CMS
Internationalization / multi-language
Adobe Business Catalyst
Percussion CMS
1.0

Security

Adobe Business Catalyst
Percussion CMS
3.0
Role-based user permissions
Adobe Business Catalyst
Percussion CMS
3.0

Web Content Creation

Adobe Business Catalyst
Percussion CMS
3.0
WYSIWYG editor
Adobe Business Catalyst
Percussion CMS
6.0
Code quality / cleanliness
Adobe Business Catalyst
Percussion CMS
3.0
Admin section
Adobe Business Catalyst
Percussion CMS
2.0
Page templates
Adobe Business Catalyst
Percussion CMS
1.0
Publishing workflow
Adobe Business Catalyst
Percussion CMS
5.0
Form generator
Adobe Business Catalyst
Percussion CMS
1.0

Web Content Management

Adobe Business Catalyst
Percussion CMS
1.6
Content taxonomy
Adobe Business Catalyst
Percussion CMS
1.0
SEO support
Adobe Business Catalyst
Percussion CMS
1.0
Bulk management
Adobe Business Catalyst
Percussion CMS
3.0
Availability / breadth of extensions
Adobe Business Catalyst
Percussion CMS
1.0
Community / comment management
Adobe Business Catalyst
Percussion CMS
2.0

Pros

  • Analytics: I am able to see on multiple levels traffic, clicks, and most importantly search terms for improving SEO. The reports are easy to generate as well as read, especially for small inexperienced business owners.
  • Marketing: When using the BC platform businesses are able to link up easily with Adobe Marketing to automatically send out emails and newsletters. Its a very smooth and painless process.
  • Online Editing: This is probably the best part of BC. Once a design is approved and launched on the platform, my clients do not have to contact me for small content updates. This frees me up as a small business owner to concentrate on design, new clients, and larger projects for existing clients.
Dan Butler profile photo
  • Separate CMS environment publishes to remote server environment - great for security
  • Highly scalable
  • Full scale workflow allows for custom routing, approving, etc..
No photo available

Cons

  • There is a lot of documentation out there, but much of it is out of date or lacking in detail or specificity.
  • The biggest weakness of BC is its support. While the chat feature is good, it has long hold times and staff that is not knowledgeable about the product. I doubt anyone in support has ever even built a site with Business Catalyst before. They need US support centers with actual designers or developers who would be able actually help. It seems like 50% of our support questions should be easy but end up being escalated as a "not for the development team" or never answered.
  • The Admin UI could be more intuitive and the In-Content Editing is very difficult to actually use in practice with a novice client.
John Reitz profile photo
  • One word: JAVA! We don't live in the 1990's anymore! An AJAX/DHTML environment seems a long time coming.
  • Horrible end-user experience, learning curve. Our end users' inability to easily use the archaic, Java-based interface, means they send the web developer their content requests. This creates a huge bottleneck and completely defeats the purpose of a CMS.
  • Image mangement and integration with content is aweful and time consuming. An image processing tool called ImedImage was developed for Percussion at one point, and left completely stagnant with very little support.
  • Implementation is extremely complicated, given the complexity of the system. Sure, scalability is a good thing, but there is very little out-of-the box function. Don't expect to implement a site as quickly as with other CMS platforms.
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We prefer Adobe Business Catalyst over WordPress. Adobe Business Catalyst websites are more secure and you don't have to update plug-ins. Saving our clients in cost over time.
Debra Scarpa profile photo
No contest. I can't wait to get off of Percussion CMS.
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz profile photo
  • We are locked into Percussion CMS simply due to the expense and complexity of migrating to another solution (and the lack of time and budget to do so). I long for the day when I am no longer required to support Percussion CMS, to say the least.
No photo available

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Percussion CMS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details