What users are saying about
58 Ratings
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Score 7.8 out of 101
33 Ratings
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Score 9 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Shopify Plus

I would recommend Shopify Plus to any merchant doing at least 500k/mo and doesn't primarily do subscription products. High volume merchants who run complex subscriptions may be better off on an eCommerce platform that doesn't rely on third-party subscription apps that can't even use Shopify's native checkout. Merchants doing under 500k are probably fine with one of Shopify's normal plans rather than Plus.
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Shopify Plus
WYSIWYG email editor
Adobe Business Catalyst
2.5
Shopify Plus
Dynamic content
Adobe Business Catalyst
9.0
Shopify Plus
Ability to test dynamic content
Adobe Business Catalyst
7.6
Shopify Plus
Landing pages
Adobe Business Catalyst
6.7
Shopify Plus
A/B testing
Adobe Business Catalyst
7.0
Shopify Plus
Mobile optimization
Adobe Business Catalyst
8.0
Shopify Plus
Email deliverability
Adobe Business Catalyst
8.1
Shopify Plus
List management
Adobe Business Catalyst
3.2
Shopify Plus
Triggered drip sequences
Adobe Business Catalyst
6.8
Shopify Plus

Lead Management

Adobe Business Catalyst
1.8
Shopify Plus
Lead nurturing
Adobe Business Catalyst
1.8
Shopify Plus
Lead scoring and grading
Adobe Business Catalyst
2.2
Shopify Plus
Data quality management
Adobe Business Catalyst
1.5
Shopify Plus
Automated sales alerts and tasks
Adobe Business Catalyst
1.8
Shopify Plus

Campaign Management

Adobe Business Catalyst
2.4
Shopify Plus
Calendaring
Adobe Business Catalyst
2.5
Shopify Plus
Event/webinar marketing
Adobe Business Catalyst
2.3
Shopify Plus

Social Media Marketing

Adobe Business Catalyst
8.2
Shopify Plus
Social sharing and campaigns
Adobe Business Catalyst
7.8
Shopify Plus
Social profile integration
Adobe Business Catalyst
8.6
Shopify Plus

Reporting & Analytics

Adobe Business Catalyst
7.1
Shopify Plus
Dashboards
Adobe Business Catalyst
8.0
Shopify Plus
Standard reports
Adobe Business Catalyst
7.1
Shopify Plus
Custom reports
Adobe Business Catalyst
6.1
Shopify Plus

Platform & Infrastructure

Adobe Business Catalyst
6.4
Shopify Plus
API
Adobe Business Catalyst
7.1
Shopify Plus
Role-based workflow & approvals
Adobe Business Catalyst
7.0
Shopify Plus
Customizability
Adobe Business Catalyst
6.0
Shopify Plus
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Shopify Plus

Online Storefront

Adobe Business Catalyst
Shopify Plus
8.1
Product catalog & listings
Adobe Business Catalyst
Shopify Plus
9.1
Product management
Adobe Business Catalyst
Shopify Plus
9.1
Bulk product upload
Adobe Business Catalyst
Shopify Plus
9.1
Branding
Adobe Business Catalyst
Shopify Plus
7.5
Mobile storefront
Adobe Business Catalyst
Shopify Plus
8.7
Product variations
Adobe Business Catalyst
Shopify Plus
8.2
Website integration
Adobe Business Catalyst
Shopify Plus
8.0
Visual customization
Adobe Business Catalyst
Shopify Plus
7.1
CMS
Adobe Business Catalyst
Shopify Plus
6.3

Online Shopping Cart

Adobe Business Catalyst
Shopify Plus
8.8
Abandoned cart recovery
Adobe Business Catalyst
Shopify Plus
9.2
Checkout user experience
Adobe Business Catalyst
Shopify Plus
8.4

Online Payment System

Adobe Business Catalyst
Shopify Plus
9.9
eCommerce security
Adobe Business Catalyst
Shopify Plus
9.9

eCommerce Marketing

Adobe Business Catalyst
Shopify Plus
9.2
Promotions & discounts
Adobe Business Catalyst
Shopify Plus
9.4
Personalized recommendations
Adobe Business Catalyst
Shopify Plus
8.6
SEO
Adobe Business Catalyst
Shopify Plus
9.6

eCommerce Business Management

Adobe Business Catalyst
Shopify Plus
7.8
Order processing
Adobe Business Catalyst
Shopify Plus
9.0
Inventory management
Adobe Business Catalyst
Shopify Plus
7.7
Shipping
Adobe Business Catalyst
Shopify Plus
7.5
Custom functionality
Adobe Business Catalyst
Shopify Plus
7.0

Pros

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak profile photo
  • Ease of use - you can basically start using Shopify out of the box with very little training. It's self explanatory and the resources for help are fantastic.
  • Support - if you are a Shopify plus merchant you have dedicated account representatives that will really go the extra mile to help or create a fix for you. They do a good job making sure that you are taken care of to the best of their ability and frequently work with engineers for quick fixes to common problems.
  • Customization - this is something Shopify is going to sell you on with Plus. You can create your own checkout, you can create custom pages that link in, and you can link in other systems through their app store and also custom coding.
  • Partnerships - Shopify DOES link in with some systems great (Shipstation, Uber, CreateSend/MailChimp) and that is a huge positive.
Jeffrey Hilliard profile photo

Cons

  • Better drill down of the reports & analytics feature.
  • Better integration and clarity with the CRM (Customer Relations Management) section.
  • More selection of HTML5/CSS3 Responsive templates.
Hudsen Smith profile photo
  • API - unfortunately, given the amount Shopify talks about the ability to customize, they conveniently leave out the fact that their API is notoriously weak and also undocumented. It makes building custom solutions on top of Shopify cumbersome.
  • Advanced Product Options - simple things like adding additional images into products with multiple variants doesn't exist! You have to install Apps to get some of this done. Inventory management is very basic and things like collection organization are light years ahead of other systems but can still use improvements.
  • Mixing product and content - Surprisingly, Shopify isn't as strong here as you'd think. Oftentimes, people use entirely separate programs like Squarespace and Wordpress to run their content section of the website. This is fine except they are missing a critical component of linking the content to the product. I think Shopify should focus on this A LOT going forward.
Jeffrey Hilliard profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
The simplicity of this platform is the main reason. BC is incredibly easy for first time users and very streamlined for experienced users. I also look at the integration with other Adobe products in my company. Being able to stay completely in one piece of software (Muse or Dreamweaver) for a full design and publish make much better use of my time.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
I have used Adobe support for many of their products. I find that they are quick to respond and present a wide variety of support platforms from forums to online chat. Depending on the nature of the issue I am usually able to get resolution within 24 to 48 hours. With more complex issues I have never had a problem with Adobe dropping the ball.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

More reliable; more integrated tools
Nancy Sheridan profile photo
We selected Shopify over Magento due to development, hosting and payment processing costs. And BigCommerce was a decent choice, but this let us start small and grow quickly.
Chris Gardner profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz profile photo
  • It allowed us to scale to millions in sales very quickly
  • Costs to create and manage the site were reasonable compared to other options
Chris Gardner profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Shopify Plus

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details