63 Ratings
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Score 4.1 out of 100
121 Ratings
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Score 6.5 out of 100

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor | TrustRadius Reviewer

Sitecore Experience Manager

Great for companies that are looking to create customized, tailored content solutions and be willing to put in the hard work and effort to maximize the value out of the tool. If your company is just looking for very basic content management without all the bells and whistles, I'd recommend looking elsewhere for less [money].
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst (Discontinued)
6.5
Sitecore Experience Manager
WYSIWYG email editor
Adobe Business Catalyst (Discontinued)
2.3
Sitecore Experience Manager
Dynamic content
Adobe Business Catalyst (Discontinued)
9.0
Sitecore Experience Manager
Ability to test dynamic content
Adobe Business Catalyst (Discontinued)
7.9
Sitecore Experience Manager
Landing pages
Adobe Business Catalyst (Discontinued)
7.0
Sitecore Experience Manager
A/B testing
Adobe Business Catalyst (Discontinued)
7.0
Sitecore Experience Manager
Mobile optimization
Adobe Business Catalyst (Discontinued)
8.0
Sitecore Experience Manager
Email deliverability reporting
Adobe Business Catalyst (Discontinued)
7.9
Sitecore Experience Manager
List management
Adobe Business Catalyst (Discontinued)
3.0
Sitecore Experience Manager
Triggered drip sequences
Adobe Business Catalyst (Discontinued)
6.8
Sitecore Experience Manager

Lead Management

Adobe Business Catalyst (Discontinued)
1.7
Sitecore Experience Manager
Lead nurturing
Adobe Business Catalyst (Discontinued)
1.7
Sitecore Experience Manager
Lead scoring and grading
Adobe Business Catalyst (Discontinued)
2.2
Sitecore Experience Manager
Data quality management
Adobe Business Catalyst (Discontinued)
1.4
Sitecore Experience Manager
Automated sales alerts and tasks
Adobe Business Catalyst (Discontinued)
1.6
Sitecore Experience Manager

Campaign Management

Adobe Business Catalyst (Discontinued)
2.3
Sitecore Experience Manager
Calendaring
Adobe Business Catalyst (Discontinued)
2.4
Sitecore Experience Manager
Event/webinar marketing
Adobe Business Catalyst (Discontinued)
2.3
Sitecore Experience Manager

Social Media Marketing

Adobe Business Catalyst (Discontinued)
8.2
Sitecore Experience Manager
Social sharing and campaigns
Adobe Business Catalyst (Discontinued)
7.8
Sitecore Experience Manager
Social profile integration
Adobe Business Catalyst (Discontinued)
8.6
Sitecore Experience Manager

Reporting & Analytics

Adobe Business Catalyst (Discontinued)
7.0
Sitecore Experience Manager
Dashboards
Adobe Business Catalyst (Discontinued)
8.0
Sitecore Experience Manager
Standard reports
Adobe Business Catalyst (Discontinued)
7.0
Sitecore Experience Manager
Custom reports
Adobe Business Catalyst (Discontinued)
6.0
Sitecore Experience Manager

Platform & Infrastructure

Adobe Business Catalyst (Discontinued)
6.6
Sitecore Experience Manager
6.9
API
Adobe Business Catalyst (Discontinued)
7.9
Sitecore Experience Manager
5.0
Role-based workflow & approvals
Adobe Business Catalyst (Discontinued)
7.0
Sitecore Experience Manager
Customizability
Adobe Business Catalyst (Discontinued)
6.0
Sitecore Experience Manager
Integration with Salesforce.com
Adobe Business Catalyst (Discontinued)
5.5
Sitecore Experience Manager
Internationalization / multi-language
Adobe Business Catalyst (Discontinued)
Sitecore Experience Manager
8.8

Security

Adobe Business Catalyst (Discontinued)
Sitecore Experience Manager
7.0
Role-based user permissions
Adobe Business Catalyst (Discontinued)
Sitecore Experience Manager
7.0

Web Content Creation

Adobe Business Catalyst (Discontinued)
Sitecore Experience Manager
5.3
WYSIWYG editor
Adobe Business Catalyst (Discontinued)
Sitecore Experience Manager
5.0
Code quality / cleanliness
Adobe Business Catalyst (Discontinued)
Sitecore Experience Manager
5.0
Admin section
Adobe Business Catalyst (Discontinued)
Sitecore Experience Manager
5.0
Page templates
Adobe Business Catalyst (Discontinued)
Sitecore Experience Manager
5.0
Library of website themes
Adobe Business Catalyst (Discontinued)
Sitecore Experience Manager
5.0
Mobile optimization / responsive design
Adobe Business Catalyst (Discontinued)
Sitecore Experience Manager
5.0
Publishing workflow
Adobe Business Catalyst (Discontinued)
Sitecore Experience Manager
7.0
Form generator
Adobe Business Catalyst (Discontinued)
Sitecore Experience Manager
5.0

Web Content Management

Adobe Business Catalyst (Discontinued)
Sitecore Experience Manager
5.3
Content taxonomy
Adobe Business Catalyst (Discontinued)
Sitecore Experience Manager
5.0
SEO support
Adobe Business Catalyst (Discontinued)
Sitecore Experience Manager
5.0
Bulk management
Adobe Business Catalyst (Discontinued)
Sitecore Experience Manager
5.0
Availability / breadth of extensions
Adobe Business Catalyst (Discontinued)
Sitecore Experience Manager
4.0
Community / comment management
Adobe Business Catalyst (Discontinued)
Sitecore Experience Manager
7.2

Pros

Adobe Business Catalyst (Discontinued)

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak | TrustRadius Reviewer

Sitecore Experience Manager

  • Personalisation of advertising banners based upon knowledge of the customer, like location or previous searches enables us to target customers with products and offers that they are more likely to engage with, which has been done to good effect.
  • The use of Sitecore for content management enables the business and design team to perform changes to things, like images, content and page structure, which would otherwise have required a code release, which is costly in terms of man power.
  • The A/B testing in Sitecore is good because it allows us to statistically verify minor changes to the site - like advert changes or component ordering on the page - as to whether or not they positively impact conversion.
Anonymous | TrustRadius Reviewer

Cons

Adobe Business Catalyst (Discontinued)

  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Dan Butler | TrustRadius Reviewer

Sitecore Experience Manager

  • Sitecore is Customer Engagement Platform. It comes with lots of features (e.g. Authoring, Analytics, personalization, A/B Test, Webforms for marketers etc), But, most of them are not being used by many clients. If you are really looking for just CMS (only authoring and publishing), then I don't think Sitecore is a way to go.
  • You need to have a strong Sitecore certified developer base to manage the Sitecore platform (if you are using all features). It's the same case with others. But, finding a Sitecore certified (costs $$) developer is tough in the market. Now the market is growing (thanks to Sitecore promotional events) and Sitecore is gaining popularity, It may be easy to find such developers in the future. If you want to leverage most out of the Sitecore community you need to be a Sitecore certified developer.
  • Sitecore comes with lots of built-in features and marketplace components. I feel this puts in a little tricky situation. It gives an opportunity for a normal developer to use some of the free marketplace module, which may or may not be supported in a future version of Sitecore. which may put the entire platform in risk to upgrade to latest Sitecore version. You need to have a proper process to control and validate the marketplace components before using them.
Laxmi Srinivas Samayamantri | TrustRadius Reviewer

Likelihood to Renew

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus | TrustRadius Reviewer

Sitecore Experience Manager

Sitecore Experience Manager 9.0
Based on 9 answers
Sitecore has proven that it can deliver on its promise of a robust, reliable enterprise CMS solution with plenty of features. Also, they keep updating it with more and better features. Now that we are highly trained on it we have started on getting the most out of it and we plan to keep doing more of that in the future.
Anonymous | TrustRadius Reviewer

Usability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler | TrustRadius Reviewer

Sitecore Experience Manager

Sitecore Experience Manager 7.3
Based on 4 answers
With any platform that offers so much capability, usability will naturally be more challenging. Sitecore does an admirable job and made massive strides in version 8, but at some times offers too many ways to achieve the same task allows users to sometimes take a path less efficient than the preferred path.
Aaron Branson | TrustRadius Reviewer

Reliability and Availability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 4 answers
very few issues with availability
Jerry Dever | TrustRadius Reviewer

Sitecore Experience Manager

No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.2
Based on 1 answer
Very few issues
Jerry Dever | TrustRadius Reviewer

Sitecore Experience Manager

No score
No answers yet
No answers on this topic

Support Rating

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.8
Based on 6 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus | TrustRadius Reviewer

Sitecore Experience Manager

Sitecore Experience Manager 9.1
Based on 4 answers
Sitecore Support is very knowledgeable and helpful. We have raised a number of issues with them and they rarely fail to come up with an acceptable solution.
Anonymous | TrustRadius Reviewer

Online Training

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever | TrustRadius Reviewer

Sitecore Experience Manager

Sitecore Experience Manager 10.0
Based on 1 answer
Sitecore captures and remembers every single interaction your customers and prospects have in any part of the system, allowing you to build comprehensive, ever-learning profiles of each individual. From email marketing, to social media, to online shopping, Sitecore remembers where each interaction left off so you can automatically continue the conversation. Sitecore helps you manage your content for each and every experience your customers enjoy. Customize what content you want and the system will take care of how it's displayed.
Anonymous | TrustRadius Reviewer

Implementation Rating

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.8
Based on 4 answers
Pretty easy to do
Jerry Dever | TrustRadius Reviewer

Sitecore Experience Manager

Sitecore Experience Manager 9.1
Based on 5 answers
Make sure you work with a partner that can help you take advantage of the entire platform. Specifically we see a lot of customers not taking advantage of Sitecore DMS and thus missing a huge opportunity. Sitecore is a platform that is meant to be constantly optimized and improved upon.
Chris Spears, CMTO | TrustRadius Reviewer

Alternatives Considered

Adobe Business Catalyst (Discontinued)

As far as the CMS for BC goes, there is none out there that compares. In the past we have utilized Joomla, Wordpress, Mambo, Drupal, Concrete 5 and others. None of them were as easy to use and train on that Adobe's Business Catalyst. Our alternative to BC is WordPress when our clients want a less expensive solution. For the most part that works OK but we have had issues with plugin incompatibility among other issues. We lost at least two clients because of similar issues. The other great part about BC's solution is that we can still work with our favorite site creation tool - Dreamweaver. The whole process continues to be more and more simplified with added features to the system. No other solution (that we've found) offers such an easy way to create custom web sites that are easily editable by our clients.
Jeff French | TrustRadius Reviewer

Sitecore Experience Manager

The decision to select Sitecore was not ultimately mine, but the fact that we were able to leverage in-house Microsoft .Net (C#) experience on a platform that had a library of extensions, but also allowed us to customize and keep private our confidential IP has been a big help. When you see a SharePoint site or a Drupal site you can usually tell "oh this is a MS SharePoint site", but with Sitecore the ability to customize and have different views even different components based on device type makes Sitecore a clear winner.
Anonymous | TrustRadius Reviewer

Scalability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever | TrustRadius Reviewer

Sitecore Experience Manager

No score
No answers yet
No answers on this topic

Return on Investment

Adobe Business Catalyst (Discontinued)

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz | TrustRadius Reviewer

Sitecore Experience Manager

  • ROI depends so much on implementation. Its would be difficult to comment in a positive or negative regarding CMS product to direct ROI. A non-technical user would be surprised at what a basic installation of Sitecore looks like. "Hello World" comes to mind. With that in mind we can look at two things, Sitecore Support and Sitecore Partners.
  • Certified Internal Developers and Sitecore Support: This depends on the qualifications of your existing departments regarding implementing a enterprise CMS. No experience to some experience, this is a no brainer, rigorously vet top and middle partners and hire one to lead this effort. If your experienced still hire a partner and vet them but hire a middle to small partner and have them help, not lead.
  • "Sitecore Window": You could equate Sitecore in some implementation as throwing expensive parts at a car problem. If your business requirements and data consumption needs are not within this cost window then in the end on paper it will be difficult to see ROI or that there just wasn't a return. Then it will be time to look at other lower cost alternatives The initial cost is just the start. Over engineering and expensive horizontal integration partners can cost someone a promotion or job.
  • If your content workflows are complex, sites rendering data requirements are large and performance and scalability are paramount. Sitecore should be in your top 3.
Anonymous | TrustRadius Reviewer

Pricing Details

Adobe Business Catalyst (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sitecore Experience Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)
6.0
Sitecore Experience Manager
5.0

Likelihood to Renew

Adobe Business Catalyst (Discontinued)
9.4
Sitecore Experience Manager
9.0

Usability

Adobe Business Catalyst (Discontinued)
9.7
Sitecore Experience Manager
7.3

Reliability and Availability

Adobe Business Catalyst (Discontinued)
9.0
Sitecore Experience Manager

Performance

Adobe Business Catalyst (Discontinued)
8.2
Sitecore Experience Manager

Support Rating

Adobe Business Catalyst (Discontinued)
8.8
Sitecore Experience Manager
9.1

Online Training

Adobe Business Catalyst (Discontinued)
8.6
Sitecore Experience Manager
10.0

Implementation Rating

Adobe Business Catalyst (Discontinued)
9.8
Sitecore Experience Manager
9.1

Scalability

Adobe Business Catalyst (Discontinued)
9.0
Sitecore Experience Manager

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