What users are saying about
108 Ratings
60 Ratings
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Score 7.9 out of 101
108 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.1 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Sitecore

Great for companies that are looking to create customized, tailored content solutions and be willing to put in the hard work and effort to maximize the value out of the tool. If your company is just looking for very basic content management without all the bells and whistles, I'd recommend looking elsewhere for less [money].
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.6
Sitecore
WYSIWYG email editor
Adobe Business Catalyst
2.4
Sitecore
Dynamic content
Adobe Business Catalyst
9.0
Sitecore
Ability to test dynamic content
Adobe Business Catalyst
7.8
Sitecore
Landing pages
Adobe Business Catalyst
6.9
Sitecore
A/B testing
Adobe Business Catalyst
7.0
Sitecore
Mobile optimization
Adobe Business Catalyst
8.0
Sitecore
Email deliverability
Adobe Business Catalyst
8.1
Sitecore
List management
Adobe Business Catalyst
3.1
Sitecore
Triggered drip sequences
Adobe Business Catalyst
6.8
Sitecore

Lead Management

Adobe Business Catalyst
1.7
Sitecore
Lead nurturing
Adobe Business Catalyst
1.7
Sitecore
Lead scoring and grading
Adobe Business Catalyst
2.2
Sitecore
Data quality management
Adobe Business Catalyst
1.4
Sitecore
Automated sales alerts and tasks
Adobe Business Catalyst
1.7
Sitecore

Campaign Management

Adobe Business Catalyst
2.4
Sitecore
Calendaring
Adobe Business Catalyst
2.4
Sitecore
Event/webinar marketing
Adobe Business Catalyst
2.3
Sitecore

Social Media Marketing

Adobe Business Catalyst
8.2
Sitecore
Social sharing and campaigns
Adobe Business Catalyst
7.8
Sitecore
Social profile integration
Adobe Business Catalyst
8.6
Sitecore

Reporting & Analytics

Adobe Business Catalyst
7.0
Sitecore
Dashboards
Adobe Business Catalyst
8.0
Sitecore
Standard reports
Adobe Business Catalyst
7.0
Sitecore
Custom reports
Adobe Business Catalyst
6.0
Sitecore

Platform & Infrastructure

Adobe Business Catalyst
6.5
Sitecore
7.5
API
Adobe Business Catalyst
7.5
Sitecore
7.9
Role-based workflow & approvals
Adobe Business Catalyst
7.0
Sitecore
Customizability
Adobe Business Catalyst
6.0
Sitecore
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Sitecore
Internationalization / multi-language
Adobe Business Catalyst
Sitecore
7.1

Security

Adobe Business Catalyst
Sitecore
8.1
Role-based user permissions
Adobe Business Catalyst
Sitecore
8.1

Web Content Creation

Adobe Business Catalyst
Sitecore
7.2
WYSIWYG editor
Adobe Business Catalyst
Sitecore
6.6
Code quality / cleanliness
Adobe Business Catalyst
Sitecore
7.0
Admin section
Adobe Business Catalyst
Sitecore
7.4
Page templates
Adobe Business Catalyst
Sitecore
6.7
Library of website themes
Adobe Business Catalyst
Sitecore
7.8
Mobile optimization / responsive design
Adobe Business Catalyst
Sitecore
7.2
Publishing workflow
Adobe Business Catalyst
Sitecore
7.7
Form generator
Adobe Business Catalyst
Sitecore
7.0

Web Content Management

Adobe Business Catalyst
Sitecore
7.2
Content taxonomy
Adobe Business Catalyst
Sitecore
8.4
SEO support
Adobe Business Catalyst
Sitecore
7.6
Bulk management
Adobe Business Catalyst
Sitecore
8.0
Availability / breadth of extensions
Adobe Business Catalyst
Sitecore
5.5
Community / comment management
Adobe Business Catalyst
Sitecore
6.5

Pros

  • The Web Apps element of Business Catalyst is unique among hosted CMS systems. It helps us solve unique challenges without involving heavy-duty programmers.
  • As a Hosted CMS, it has a lot of great features without a ton of cost or liability being taken on which is important to us.
  • BC has a growing developer community and has made significant upgrades over the past few years, which don't end up costing us more, and would be very expensive or time consuming in a traditional CMS
  • Our client's like that it is from "Adobe" and that it has Dreamweaver integration. This provides them with a level of comfort that helps us sell the project.
John Reitz profile photo
  • Customer Profiles - the ability to identify key features on the site and flag those interactions to tie customer visits back to specific persona types.
  • Lead Scoring - the ability to establish a funnel for leads and use this funnel to assign a score or qualification within the sales funnel.
  • Personalization - the ability to tailor experiences to unique customer segments based on their needs, identifiying and optimizing the experience in real-time.
No photo available

Cons

  • Pricing seems inflexible and many times it's what makes my clients turn to other CMS systems. How can I defend spending $40 just because I want to use the BC Apps but have no use for the e-commerce function?
  • I used to have a plethora of templates that I could use as a starting point. They are now gone and I miss them.
Goran Billingskog profile photo
  • Sitecore is complicated. Software developers need (costly) training to get the most value out of it and business users do not find it intuitive to use. Concepts like the content tree can be difficult for the business users to grasp.
  • Despite everything being possible in Sitecore, virtually nothing comes out of the box - you need to develop every component and do so within a defined process and framework, which can be a fairly big development overhead.
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
It's easy to use and we are invested in it now.
Jerry Dever profile photo
Sitecore9.0
Based on 9 answers
They are making huge investments in R&D and every version of the product greatly improves our ability to do digital marketing across channels.
Chris Spears, CMTO profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
Sitecore7.3
Based on 4 answers
We have a large number of customers using the system and they all rave about how easy it is compared to the previous platform they had in place.
Chris Spears, CMTO profile photo

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
Sitecore9.1
Based on 2 answers
We have never had an issue go unresolved. They handle issues quickly and efficiently.
Chris Spears, CMTO profile photo

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
Sitecore10.0
Based on 1 answer
Sitecore captures and remembers every single interaction your customers and prospects have in any part of the system, allowing you to build comprehensive, ever-learning profiles of each individual. From email marketing, to social media, to online shopping, Sitecore remembers where each interaction left off so you can automatically continue the conversation. Sitecore helps you manage your content for each and every experience your customers enjoy. Customize what content you want and the system will take care of how it's displayed.
No photo available

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
Sitecore9.1
Based on 2 answers
Make sure you work with a partner that can help you take advantage of the entire platform. Specifically we see a lot of customers not taking advantage of Sitecore DMS and thus missing a huge opportunity. Sitecore is a platform that is meant to be constantly optimized and improved upon.
Chris Spears, CMTO profile photo

Alternatives Considered

I prefer Adobe Business Catalyst to the open source competitors because they require a bit of upkeep to keep versions and plug-ins updated; BC does the versioning and updating for you.
Jerry Dever profile photo
The decision to select Sitecore was not ultimately mine, but the fact that we were able to leverage in-house Microsoft .Net (C#) experience on a platform that had a library of extensions, but also allowed us to customize and keep private our confidential IP has been a big help. When you see a SharePoint site or a Drupal site you can usually tell "oh this is a MS SharePoint site", but with Sitecore the ability to customize and have different views even different components based on device type makes Sitecore a clear winner.
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Has allowed us to develop websites about 25-50% faster when compared with WordPress, Joomla, Drupal, Umbraco, Modx, Miva, etc.
  • Has eliminated the need to manually updated the content management system, which is the main weakness of WordPress
  • Has become our default web content management system, which has led to website development driving growth for our business in addition to our strategic marketing consulting and research services
Sean Parnell profile photo
  • Sitecore eliminates the need for a developer to make constant updates to our site.
Laura Bruss profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Sitecore

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details