61 Ratings
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Score 9.3 out of 100
31 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor | TrustRadius Reviewer

Sysomos Expion

Sysomos Expion is best suited, in my opinion, to offices where either you have only one moderator/manager OR where multiple users plan to manage a specific channel. Without live updates, it gets far too complicated for multiple users to manage the exact same workload
Joshua P. Kennedy | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst (Discontinued)
6.5
Sysomos Expion
WYSIWYG email editor
Adobe Business Catalyst (Discontinued)
2.3
Sysomos Expion
Dynamic content
Adobe Business Catalyst (Discontinued)
9.0
Sysomos Expion
Ability to test dynamic content
Adobe Business Catalyst (Discontinued)
7.9
Sysomos Expion
Landing pages
Adobe Business Catalyst (Discontinued)
7.0
Sysomos Expion
A/B testing
Adobe Business Catalyst (Discontinued)
7.0
Sysomos Expion
Mobile optimization
Adobe Business Catalyst (Discontinued)
8.0
Sysomos Expion
Email deliverability reporting
Adobe Business Catalyst (Discontinued)
7.9
Sysomos Expion
List management
Adobe Business Catalyst (Discontinued)
3.0
Sysomos Expion
Triggered drip sequences
Adobe Business Catalyst (Discontinued)
6.8
Sysomos Expion

Lead Management

Adobe Business Catalyst (Discontinued)
1.7
Sysomos Expion
Lead nurturing
Adobe Business Catalyst (Discontinued)
1.7
Sysomos Expion
Lead scoring and grading
Adobe Business Catalyst (Discontinued)
2.2
Sysomos Expion
Data quality management
Adobe Business Catalyst (Discontinued)
1.4
Sysomos Expion
Automated sales alerts and tasks
Adobe Business Catalyst (Discontinued)
1.6
Sysomos Expion

Campaign Management

Adobe Business Catalyst (Discontinued)
2.3
Sysomos Expion
Calendaring
Adobe Business Catalyst (Discontinued)
2.4
Sysomos Expion
Event/webinar marketing
Adobe Business Catalyst (Discontinued)
2.3
Sysomos Expion

Social Media Marketing

Adobe Business Catalyst (Discontinued)
8.2
Sysomos Expion
Social sharing and campaigns
Adobe Business Catalyst (Discontinued)
7.8
Sysomos Expion
Social profile integration
Adobe Business Catalyst (Discontinued)
8.6
Sysomos Expion

Reporting & Analytics

Adobe Business Catalyst (Discontinued)
7.0
Sysomos Expion
Dashboards
Adobe Business Catalyst (Discontinued)
8.0
Sysomos Expion
Standard reports
Adobe Business Catalyst (Discontinued)
7.0
Sysomos Expion
Custom reports
Adobe Business Catalyst (Discontinued)
6.0
Sysomos Expion

Platform & Infrastructure

Adobe Business Catalyst (Discontinued)
6.6
Sysomos Expion
API
Adobe Business Catalyst (Discontinued)
7.9
Sysomos Expion
Role-based workflow & approvals
Adobe Business Catalyst (Discontinued)
7.0
Sysomos Expion
Customizability
Adobe Business Catalyst (Discontinued)
6.0
Sysomos Expion
Integration with Salesforce.com
Adobe Business Catalyst (Discontinued)
5.5
Sysomos Expion

Listening/monitoring

Adobe Business Catalyst (Discontinued)
Sysomos Expion
7.3
Boolean keyword searches
Adobe Business Catalyst (Discontinued)
Sysomos Expion
7.5
Filtering out noise/spam
Adobe Business Catalyst (Discontinued)
Sysomos Expion
7.5
Sentiment analysis
Adobe Business Catalyst (Discontinued)
Sysomos Expion
6.7
Broad channel coverage
Adobe Business Catalyst (Discontinued)
Sysomos Expion
7.5

Publishing

Adobe Business Catalyst (Discontinued)
Sysomos Expion
5.8
Content planning and scheduling
Adobe Business Catalyst (Discontinued)
Sysomos Expion
5.9
Audience targeting
Adobe Business Catalyst (Discontinued)
Sysomos Expion
5.7
Content optimization
Adobe Business Catalyst (Discontinued)
Sysomos Expion
5.7
Workflow management
Adobe Business Catalyst (Discontinued)
Sysomos Expion
5.8

Engagement

Adobe Business Catalyst (Discontinued)
Sysomos Expion
6.0
Automated routing and prioritization
Adobe Business Catalyst (Discontinued)
Sysomos Expion
5.8
Customer interaction histories
Adobe Business Catalyst (Discontinued)
Sysomos Expion
5.3
Bulk actions
Adobe Business Catalyst (Discontinued)
Sysomos Expion
6.8

Marketing

Adobe Business Catalyst (Discontinued)
Sysomos Expion
5.2
Lead generation
Adobe Business Catalyst (Discontinued)
Sysomos Expion
5.6
Content marketing
Adobe Business Catalyst (Discontinued)
Sysomos Expion
5.4
Paid media management
Adobe Business Catalyst (Discontinued)
Sysomos Expion
5.0
Campaigns and promotions
Adobe Business Catalyst (Discontinued)
Sysomos Expion
5.0

Channel coverage/integration

Adobe Business Catalyst (Discontinued)
Sysomos Expion
7.3
Twitter
Adobe Business Catalyst (Discontinued)
Sysomos Expion
8.0
Facebook
Adobe Business Catalyst (Discontinued)
Sysomos Expion
5.9
LinkedIn
Adobe Business Catalyst (Discontinued)
Sysomos Expion
8.0
Google+
Adobe Business Catalyst (Discontinued)
Sysomos Expion
8.0
Instagram
Adobe Business Catalyst (Discontinued)
Sysomos Expion
5.1
Pinterest
Adobe Business Catalyst (Discontinued)
Sysomos Expion
7.9
YouTube
Adobe Business Catalyst (Discontinued)
Sysomos Expion
7.9

Reporting/analytics

Adobe Business Catalyst (Discontinued)
Sysomos Expion
7.1
Campaign success analytics
Adobe Business Catalyst (Discontinued)
Sysomos Expion
6.5
Real-time tracking
Adobe Business Catalyst (Discontinued)
Sysomos Expion
7.3
Competitor analysis
Adobe Business Catalyst (Discontinued)
Sysomos Expion
7.3

Account management

Adobe Business Catalyst (Discontinued)
Sysomos Expion
5.9
Role-based user permissions & privileges
Adobe Business Catalyst (Discontinued)
Sysomos Expion
6.2
Mobile access
Adobe Business Catalyst (Discontinued)
Sysomos Expion
5.6

Pros

Adobe Business Catalyst (Discontinued)

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak | TrustRadius Reviewer

Sysomos Expion

  • Sysomos Heartbeat: the proactive social media monitoring software. The dashboard was efficient and minimalist, and provided detailed reporting on where the social conversation was held for each individual hotel. The rich data and the simplicity of the dashboard made this tool particularly useful and easy to implement -- it was also easier to train new employees with the software.
  • Sysomos Heartbeat: We also used it to keep track of any crisis that arose. The tool made it easy to catch any spikes in conversation that would spread rapidly either across one channel or multiple channels.
  • Customer Service: Our hotels receive lots of inquiries, requests, payments, and reviews through various social channels. Sysomos helped keep track of them.
Anonymous | TrustRadius Reviewer

Cons

Adobe Business Catalyst (Discontinued)

  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Dan Butler | TrustRadius Reviewer

Sysomos Expion

  • We use the App builder regularly, and I'd like to see more flexibility in some aspects of the current templates.
  • For example: Some times we do not want email selection to be mandatory and in some templates there is no option to change.
Kelly Cates | TrustRadius Reviewer

Likelihood to Renew

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus | TrustRadius Reviewer

Sysomos Expion

Sysomos Expion 6.8
Based on 12 answers
The only negative is sometimes the tool is slow and freezes, which can be frustrating. Because we have so many locations, it's very time-consuming to publish content, so I would like the tool to be faster so I can be more efficient. Other than that, I enjoy using Expion
Anonymous | TrustRadius Reviewer

Usability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler | TrustRadius Reviewer

Sysomos Expion

No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 4 answers
very few issues with availability
Jerry Dever | TrustRadius Reviewer

Sysomos Expion

No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.2
Based on 1 answer
Very few issues
Jerry Dever | TrustRadius Reviewer

Sysomos Expion

No score
No answers yet
No answers on this topic

Support Rating

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.8
Based on 6 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus | TrustRadius Reviewer

Sysomos Expion

Sysomos Expion 10.0
Based on 1 answer
Every time I had a question, I received a fast detailed response and help when I needed it. If a feature was not currently available, it was often added to a list of features to be added at a later time or the team provided me with a workaround that worked almost as well..
Anonymous | TrustRadius Reviewer

Online Training

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever | TrustRadius Reviewer

Sysomos Expion

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.8
Based on 4 answers
Pretty easy to do
Jerry Dever | TrustRadius Reviewer

Sysomos Expion

Sysomos Expion 10.0
Based on 2 answers
Implementation was so easy I dont even remember it!
Kelly Cates | TrustRadius Reviewer

Alternatives Considered

Adobe Business Catalyst (Discontinued)

As far as the CMS for BC goes, there is none out there that compares. In the past we have utilized Joomla, Wordpress, Mambo, Drupal, Concrete 5 and others. None of them were as easy to use and train on that Adobe's Business Catalyst. Our alternative to BC is WordPress when our clients want a less expensive solution. For the most part that works OK but we have had issues with plugin incompatibility among other issues. We lost at least two clients because of similar issues. The other great part about BC's solution is that we can still work with our favorite site creation tool - Dreamweaver. The whole process continues to be more and more simplified with added features to the system. No other solution (that we've found) offers such an easy way to create custom web sites that are easily editable by our clients.
Jeff French | TrustRadius Reviewer

Sysomos Expion

I think that Sysomos is the less complex version of Crimson Hexagon and Brandwatch. This tool may be better for small businesses or agencies that have a low budget in terms of tool and platform management. I think that Crimson and Brandwatch are much more updated and complex in their overall offerings
Anonymous | TrustRadius Reviewer

Scalability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever | TrustRadius Reviewer

Sysomos Expion

No score
No answers yet
No answers on this topic

Return on Investment

Adobe Business Catalyst (Discontinued)

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz | TrustRadius Reviewer

Sysomos Expion

  • Lowered costs and overhead when Expion got introduced as we now use one centralized solution for all of our social media work
  • We can finally calculate ROI with ease and understand our campaign performance through proper tracking and analytics
  • Competition tracking was never easier
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Adobe Business Catalyst (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sysomos Expion

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)
6.0
Sysomos Expion
6.7

Likelihood to Renew

Adobe Business Catalyst (Discontinued)
9.4
Sysomos Expion
6.8

Usability

Adobe Business Catalyst (Discontinued)
9.7
Sysomos Expion

Reliability and Availability

Adobe Business Catalyst (Discontinued)
9.0
Sysomos Expion

Performance

Adobe Business Catalyst (Discontinued)
8.2
Sysomos Expion

Support Rating

Adobe Business Catalyst (Discontinued)
8.8
Sysomos Expion
10.0

Online Training

Adobe Business Catalyst (Discontinued)
8.6
Sysomos Expion

Implementation Rating

Adobe Business Catalyst (Discontinued)
9.8
Sysomos Expion
10.0

Scalability

Adobe Business Catalyst (Discontinued)
9.0
Sysomos Expion

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