What users are saying about

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

TERMINALFOUR

2 Ratings
Score 8 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The key question to a client would be to ask if they want to be able to do their own web site site maintenance without the need of software. The added benefit of the CMS is that it also comes with the CRM, e-Mail campaign capabilities, reporting and much more.
Jeff French profile photo

TERMINALFOUR

It's an extremely flexible solution. It can be a nightmare to work with if not properly planned out or fantastic if well thought out. If you have a team and an application owner with a plan it's a great option.
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
TERMINALFOUR
WYSIWYG email editor
Adobe Business Catalyst
2.7
TERMINALFOUR
Dynamic content
Adobe Business Catalyst
8.9
TERMINALFOUR
Ability to test dynamic content
Adobe Business Catalyst
7.3
TERMINALFOUR
Landing pages
Adobe Business Catalyst
6.6
TERMINALFOUR
A/B testing
Adobe Business Catalyst
7.0
TERMINALFOUR
Mobile optimization
Adobe Business Catalyst
8.0
TERMINALFOUR
Email deliverability
Adobe Business Catalyst
8.2
TERMINALFOUR
List management
Adobe Business Catalyst
3.3
TERMINALFOUR
Triggered drip sequences
Adobe Business Catalyst
6.8
TERMINALFOUR

Lead Management

Adobe Business Catalyst
1.9
TERMINALFOUR
Lead nurturing
Adobe Business Catalyst
1.9
TERMINALFOUR
Lead scoring and grading
Adobe Business Catalyst
2.3
TERMINALFOUR
Data quality management
Adobe Business Catalyst
1.5
TERMINALFOUR
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
TERMINALFOUR

Campaign Management

Adobe Business Catalyst
2.5
TERMINALFOUR
Calendaring
Adobe Business Catalyst
2.6
TERMINALFOUR
Event/webinar marketing
Adobe Business Catalyst
2.4
TERMINALFOUR

Social Media Marketing

Adobe Business Catalyst
8.2
TERMINALFOUR
Social sharing and campaigns
Adobe Business Catalyst
7.8
TERMINALFOUR
Social profile integration
Adobe Business Catalyst
8.6
TERMINALFOUR

Reporting & Analytics

Adobe Business Catalyst
7.1
TERMINALFOUR
Dashboards
Adobe Business Catalyst
8.1
TERMINALFOUR
Standard reports
Adobe Business Catalyst
7.1
TERMINALFOUR
Custom reports
Adobe Business Catalyst
6.2
TERMINALFOUR

Platform & Infrastructure

Adobe Business Catalyst
6.3
TERMINALFOUR
5.0
API
Adobe Business Catalyst
6.7
TERMINALFOUR
6.0
Role-based workflow & approvals
Adobe Business Catalyst
7.1
TERMINALFOUR
Customizability
Adobe Business Catalyst
6.1
TERMINALFOUR
Integration with Salesforce.com
Adobe Business Catalyst
5.5
TERMINALFOUR
Internationalization / multi-language
Adobe Business Catalyst
TERMINALFOUR
4.0

Security

Adobe Business Catalyst
TERMINALFOUR
8.5
Role-based user permissions
Adobe Business Catalyst
TERMINALFOUR
8.5

Web Content Creation

Adobe Business Catalyst
TERMINALFOUR
7.0
WYSIWYG editor
Adobe Business Catalyst
TERMINALFOUR
8.5
Code quality / cleanliness
Adobe Business Catalyst
TERMINALFOUR
8.0
Admin section
Adobe Business Catalyst
TERMINALFOUR
8.0
Page templates
Adobe Business Catalyst
TERMINALFOUR
8.5
Library of website themes
Adobe Business Catalyst
TERMINALFOUR
6.0
Mobile optimization / responsive design
Adobe Business Catalyst
TERMINALFOUR
4.0
Publishing workflow
Adobe Business Catalyst
TERMINALFOUR
8.0
Form generator
Adobe Business Catalyst
TERMINALFOUR
5.0

Web Content Management

Adobe Business Catalyst
TERMINALFOUR
6.7
Content taxonomy
Adobe Business Catalyst
TERMINALFOUR
7.4
SEO support
Adobe Business Catalyst
TERMINALFOUR
7.0
Bulk management
Adobe Business Catalyst
TERMINALFOUR
5.0
Availability / breadth of extensions
Adobe Business Catalyst
TERMINALFOUR
6.0
Community / comment management
Adobe Business Catalyst
TERMINALFOUR
7.9

Pros

  • Blogs are one of the best ways to generate new content and gain organic rankings with search engines. Business Catalyst's built in blog engine allows users to have their blog resident on their website instead of having to maintain to two sites. This helps to keep the website fresh and builds SEO.
  • Business Catalyst provides a comprehensive Email Marketing module. Users can create and schedule email series. BC also allows for other modules to be placed within the email so that as you update content on your website you are also populating your email newsletter.
  • Although not a feature of Business Catalyst itself, there is a great community of BC partners that support one another. The community shares their knowledge and successes as well as their trials and tribulations. The community happily welcomes new partners without condition or judgement. Through the knowledge shared partners can learn about the platform itself, site building in general, tips on working with clients and how to build their own business.
  • Business Catalyst support is excellent. Being able to chat with support in real time while you are talking a client through a problem is a great asset.
  • The Web Apps module is a powerful feature which allows users to add content to the site while locking in the design. Users simply fill out a form and the information is added to the site perfectly formatted.
  • The ability to replicate sites allows partners to reproduce a successful site thereby reducing build time and increasing productivity and profits.
Pauline Kraus profile photo
  • Easy to navigate site management.
  • Customizable templating with not much limitation.
  • User management by groups.
  • Selective publishing.
No photo available

Cons

  • There is a lot of documentation out there, but much of it is out of date or lacking in detail or specificity.
  • The biggest weakness of BC is its support. While the chat feature is good, it has long hold times and staff that is not knowledgeable about the product. I doubt anyone in support has ever even built a site with Business Catalyst before. They need US support centers with actual designers or developers who would be able actually help. It seems like 50% of our support questions should be easy but end up being escalated as a "not for the development team" or never answered.
  • The Admin UI could be more intuitive and the In-Content Editing is very difficult to actually use in practice with a novice client.
John Reitz profile photo
  • It can be a bit buggy with media library management.
  • The html editor can act pretty wonky sometimes with the html it translates things into.
  • The navigation builder tool is pretty confusing.
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
There is no renew option, it is a one stop buy-in. There are two different options that can be chosen.
Joel Lowther profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I prefer Adobe Business Catalyst to the open source competitors because they require a bit of upkeep to keep versions and plug-ins updated; BC does the versioning and updating for you.
Jerry Dever profile photo
WordPress is obviously a fantastic product. TerminalFour was more appropriate for our needs as determined by a team before my arrival. I think WordPress is better and cheaper but going with TerminalFour offered the opportunity to work with a smaller company to whom we mattered
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster website deployment
  • Better organization since we can keep most clients under the same umbrella
  • Adobe brand recognition
Jerry Dever profile photo
  • Increased employee efficiency.
  • Happier internal customers because changes are much easier than they used to be and we can often empower them to make their own changes to their websites.
  • For our application owner it's become a huge project that consumes all of his time. Not ideal but it's working for now. Knowledge sharing the more intricate pieces can be really difficult.
No photo available

Screenshots

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

TERMINALFOUR

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$15,000*
1.  organisation per year
Additional Pricing Details
Generally the initial cost is between $15,000 to $100,000 with ongoing support and hosting subsequent years.