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Score 7.8 out of 101
1 Ratings
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Score 9.1 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

zigihub

Zigihub is suited to generate more traffic to your website and generate more leads.
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Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
zigihub
WYSIWYG email editor
Adobe Business Catalyst
2.5
zigihub
Dynamic content
Adobe Business Catalyst
9.0
zigihub
Ability to test dynamic content
Adobe Business Catalyst
7.6
zigihub
Landing pages
Adobe Business Catalyst
6.7
zigihub
A/B testing
Adobe Business Catalyst
7.0
zigihub
Mobile optimization
Adobe Business Catalyst
8.0
zigihub
Email deliverability
Adobe Business Catalyst
8.1
zigihub
List management
Adobe Business Catalyst
3.2
zigihub
Triggered drip sequences
Adobe Business Catalyst
6.8
zigihub

Lead Management

Adobe Business Catalyst
1.8
zigihub
Lead nurturing
Adobe Business Catalyst
1.8
zigihub
Lead scoring and grading
Adobe Business Catalyst
2.2
zigihub
Data quality management
Adobe Business Catalyst
1.5
zigihub
Automated sales alerts and tasks
Adobe Business Catalyst
1.8
zigihub

Campaign Management

Adobe Business Catalyst
2.4
zigihub
Calendaring
Adobe Business Catalyst
2.5
zigihub
Event/webinar marketing
Adobe Business Catalyst
2.3
zigihub

Social Media Marketing

Adobe Business Catalyst
8.2
zigihub
Social sharing and campaigns
Adobe Business Catalyst
7.8
zigihub
Social profile integration
Adobe Business Catalyst
8.6
zigihub

Reporting & Analytics

Adobe Business Catalyst
7.1
zigihub
Dashboards
Adobe Business Catalyst
8.0
zigihub
Standard reports
Adobe Business Catalyst
7.1
zigihub
Custom reports
Adobe Business Catalyst
6.1
zigihub

Platform & Infrastructure

Adobe Business Catalyst
6.4
zigihub
API
Adobe Business Catalyst
7.1
zigihub
Role-based workflow & approvals
Adobe Business Catalyst
7.0
zigihub
Customizability
Adobe Business Catalyst
6.0
zigihub
Integration with Salesforce.com
Adobe Business Catalyst
5.5
zigihub

Sales Force Automation

Adobe Business Catalyst
zigihub
8.5
Customer data management / contact management
Adobe Business Catalyst
zigihub
9.1
Workflow management
Adobe Business Catalyst
zigihub
8.2
Territory management
Adobe Business Catalyst
zigihub
9.1
Opportunity management
Adobe Business Catalyst
zigihub
9.1
Integration with email client (e.g., Outlook or Gmail)
Adobe Business Catalyst
zigihub
6.4
Contract management
Adobe Business Catalyst
zigihub
9.1
Quote & order management
Adobe Business Catalyst
zigihub
8.2
Interaction tracking
Adobe Business Catalyst
zigihub
8.2
Channel / partner relationship management
Adobe Business Catalyst
zigihub
9.1

Customer Service & Support

Adobe Business Catalyst
zigihub
8.5
Case management
Adobe Business Catalyst
zigihub
9.1
Call center management
Adobe Business Catalyst
zigihub
8.2
Help desk management
Adobe Business Catalyst
zigihub
8.2

Marketing Automation

Adobe Business Catalyst
zigihub
9.1
Lead management
Adobe Business Catalyst
zigihub
9.1
Email marketing
Adobe Business Catalyst
zigihub
9.1

CRM Project Management

Adobe Business Catalyst
zigihub
9.1
Task management
Adobe Business Catalyst
zigihub
9.1
Billing and invoicing management
Adobe Business Catalyst
zigihub
9.1
Reporting
Adobe Business Catalyst
zigihub
9.1

CRM Reporting & Analytics

Adobe Business Catalyst
zigihub
8.2
Forecasting
Adobe Business Catalyst
zigihub
8.2
Pipeline visualization
Adobe Business Catalyst
zigihub
8.2
Customizable reports
Adobe Business Catalyst
zigihub
8.2

Customization

Adobe Business Catalyst
zigihub
7.5
Custom fields
Adobe Business Catalyst
zigihub
8.2
Custom objects
Adobe Business Catalyst
zigihub
8.2
Scripting environment
Adobe Business Catalyst
zigihub
6.4
API for custom integration
Adobe Business Catalyst
zigihub
7.3

Security

Adobe Business Catalyst
zigihub
8.6
Single sign-on capability
Adobe Business Catalyst
zigihub
9.1
Role-based user permissions
Adobe Business Catalyst
zigihub
8.2

Social CRM

Adobe Business Catalyst
zigihub
9.1
Social data
Adobe Business Catalyst
zigihub
9.1
Social engagement
Adobe Business Catalyst
zigihub
9.1

Integrations with 3rd-party Software

Adobe Business Catalyst
zigihub
9.1
Marketing automation
Adobe Business Catalyst
zigihub
9.1
Compensation management
Adobe Business Catalyst
zigihub
9.1

Platform

Adobe Business Catalyst
zigihub
8.2
Mobile access
Adobe Business Catalyst
zigihub
8.2

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • The platform navigation is very smooth.
  • Easily switch from CRM to Marketing Automation tool
  • I like the featured when the leads goes directly into CRM if you have run the email campaign from the tool or anyone had subscribed to the blogs.
No photo available

Cons

  • If a customer has a query they don't listen to the customer they just look at ways to hide behind BC company policy. In the UK if a customer changes a subscription plan by law they have a 14 day cooling off period. BC doesn't allow a plan to be changed once it’s been upgraded even if this is within a 24 hour period. I understand that BC having to comply with international law is not going to happen and that's not what a customer would expect. But what I do expect is for their accounts department to actually consider and review a customer’s requests or simple error's made without just quoting company policy.
  • In my case, I noticed our website was being tagged as NOT SECURE in Google Chrome Browser. I knew BC didn't offer SSL when I tried it a few years back but that I would check to see if they added that service. Sure enough, they added SSL certificates last summer, that’s was great news. So I read that SSL only came with the Platinum Service Plan and upgraded at a cost of $264.13 . Then a few minutes later I noticed that actually, I could have purchased the SSL on my current Web commerce plan (Gold Plan) for just $80. Within 24 hours I requested the upgrade be canceled and to just add SSL to my current plan. After all, we didn’t need a Platinum plan for our needs we only needed the SSL certification. The accounting department said this was not allowed or possible due to their cancellation policy of NO REFUNDS. They even suggested I could change back to GOLD service in the summer and then pay another $80 to add the SSL that would be lost. This is not the service I would expect. In strict comparison and contrast to our domain is hosted with GoDaddy and they will allow customers to change service policy at any time and they always Pro Rata any billing need meaning the customer is never charged for a service they don't want at that time.
  • When a customer upgrades a service it should be upgraded for 12 months from the upgrade date. The old service remaining credit should be deducted from the new service subscription and BC should clearly display the upgrade price for the next 12 months. The customer should be given the opportunity to review the service cancellation policy before checking a check-box and then processing the order.
  • BC fail to communicate important service upgrades such as SSL certification added last year. Someone could have called me on that emails get lost these days so what’s wrong with a plan good old fashioned phone call
  • BC has changed their service plan names, that's not a problem in itself providing its communicated to the customer and that it is 100% adopted across all media platforms, user portal and billing etc. The WebCommerce Plan is also the Gold Plan and I was not aware of that so found it very confusing.
  • When upgrading a service plan BC should provide pop up windows to highlight the company cancellation policy which is good standard practice
Richard Taylor profile photo
  • More integration of software with the Marketing Automation Tool
  • Should upgrade their email designing page.
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
The simplicity of this platform is the main reason. BC is incredibly easy for first time users and very streamlined for experienced users. I also look at the integration with other Adobe products in my company. Being able to stay completely in one piece of software (Muse or Dreamweaver) for a full design and publish make much better use of my time.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
I have used Adobe support for many of their products. I find that they are quick to respond and present a wide variety of support platforms from forums to online chat. Depending on the nature of the issue I am usually able to get resolution within 24 to 48 hours. With more complex issues I have never had a problem with Adobe dropping the ball.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We use Adobe Muse and this was our introduction to BC, we did not have a choice in this topic. But we have a good experiance with Adobe products generally as we also use most products within Adobe CC
Richard Taylor profile photo
Great powerful tool and it's in the budget of our company and can perform all the tasks compared to others.
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • We do'nt have to worry about the website uptime and maintainence which means 100% avalibility to our customer to improvove our ROI
  • We only want to pay for services that we use and the problem with bundled package services is that you can end up paying for more servicves than you need or use. whats wrong with given customers a service tick box and then providing them a price for what they are going to use rather than lots of unused services that reduce ROI
  • We could have improved our ROI 7 months ago had we know about BC SSL certification upgrade, which improves SEO to improve our internet search results
Richard Taylor profile photo
  • We just started using the tool. So far we are using it for initial purpose but looking at the platform it looks pretty good.
No photo available

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

zigihub

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$24*
1.  Per User
Additional Pricing Details