What users are saying about

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

zigihub

1 Ratings
Score 9.1 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
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zigihub

Zigihub is suited to generate more traffic to your website and generate more leads.
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Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
zigihub
WYSIWYG email editor
Adobe Business Catalyst
2.7
zigihub
Dynamic content
Adobe Business Catalyst
8.9
zigihub
Ability to test dynamic content
Adobe Business Catalyst
7.3
zigihub
Landing pages
Adobe Business Catalyst
6.6
zigihub
A/B testing
Adobe Business Catalyst
7.0
zigihub
Mobile optimization
Adobe Business Catalyst
8.0
zigihub
Email deliverability
Adobe Business Catalyst
8.2
zigihub
List management
Adobe Business Catalyst
3.3
zigihub
Triggered drip sequences
Adobe Business Catalyst
6.8
zigihub

Lead Management

Adobe Business Catalyst
1.9
zigihub
Lead nurturing
Adobe Business Catalyst
1.9
zigihub
Lead scoring and grading
Adobe Business Catalyst
2.3
zigihub
Data quality management
Adobe Business Catalyst
1.5
zigihub
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
zigihub

Campaign Management

Adobe Business Catalyst
2.5
zigihub
Calendaring
Adobe Business Catalyst
2.6
zigihub
Event/webinar marketing
Adobe Business Catalyst
2.4
zigihub

Social Media Marketing

Adobe Business Catalyst
8.2
zigihub
Social sharing and campaigns
Adobe Business Catalyst
7.8
zigihub
Social profile integration
Adobe Business Catalyst
8.6
zigihub

Reporting & Analytics

Adobe Business Catalyst
7.1
zigihub
Dashboards
Adobe Business Catalyst
8.1
zigihub
Standard reports
Adobe Business Catalyst
7.1
zigihub
Custom reports
Adobe Business Catalyst
6.2
zigihub

Platform & Infrastructure

Adobe Business Catalyst
6.3
zigihub
API
Adobe Business Catalyst
6.7
zigihub
Role-based workflow & approvals
Adobe Business Catalyst
7.1
zigihub
Customizability
Adobe Business Catalyst
6.1
zigihub
Integration with Salesforce.com
Adobe Business Catalyst
5.5
zigihub

Sales Force Automation

Adobe Business Catalyst
zigihub
8.5
Customer data management / contact management
Adobe Business Catalyst
zigihub
9.1
Workflow management
Adobe Business Catalyst
zigihub
8.2
Territory management
Adobe Business Catalyst
zigihub
9.1
Opportunity management
Adobe Business Catalyst
zigihub
9.1
Integration with email client (e.g., Outlook or Gmail)
Adobe Business Catalyst
zigihub
6.4
Contract management
Adobe Business Catalyst
zigihub
9.1
Quote & order management
Adobe Business Catalyst
zigihub
8.2
Interaction tracking
Adobe Business Catalyst
zigihub
8.2
Channel / partner relationship management
Adobe Business Catalyst
zigihub
9.1

Customer Service & Support

Adobe Business Catalyst
zigihub
8.5
Case management
Adobe Business Catalyst
zigihub
9.1
Call center management
Adobe Business Catalyst
zigihub
8.2
Help desk management
Adobe Business Catalyst
zigihub
8.2

Marketing Automation

Adobe Business Catalyst
zigihub
9.1
Lead management
Adobe Business Catalyst
zigihub
9.1
Email marketing
Adobe Business Catalyst
zigihub
9.1

CRM Project Management

Adobe Business Catalyst
zigihub
9.1
Task management
Adobe Business Catalyst
zigihub
9.1
Billing and invoicing management
Adobe Business Catalyst
zigihub
9.1
Reporting
Adobe Business Catalyst
zigihub
9.1

CRM Reporting & Analytics

Adobe Business Catalyst
zigihub
8.2
Forecasting
Adobe Business Catalyst
zigihub
8.2
Pipeline visualization
Adobe Business Catalyst
zigihub
8.2
Customizable reports
Adobe Business Catalyst
zigihub
8.2

Customization

Adobe Business Catalyst
zigihub
7.5
Custom fields
Adobe Business Catalyst
zigihub
8.2
Custom objects
Adobe Business Catalyst
zigihub
8.2
Scripting environment
Adobe Business Catalyst
zigihub
6.4
API for custom integration
Adobe Business Catalyst
zigihub
7.3

Security

Adobe Business Catalyst
zigihub
8.6
Single sign-on capability
Adobe Business Catalyst
zigihub
9.1
Role-based user permissions
Adobe Business Catalyst
zigihub
8.2

Social CRM

Adobe Business Catalyst
zigihub
9.1
Social data
Adobe Business Catalyst
zigihub
9.1
Social engagement
Adobe Business Catalyst
zigihub
9.1

Integrations with 3rd-party Software

Adobe Business Catalyst
zigihub
9.1
Marketing automation
Adobe Business Catalyst
zigihub
9.1
Compensation management
Adobe Business Catalyst
zigihub
9.1

Platform

Adobe Business Catalyst
zigihub
8.2
Mobile access
Adobe Business Catalyst
zigihub
8.2

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • The platform navigation is very smooth.
  • Easily switch from CRM to Marketing Automation tool
  • I like the featured when the leads goes directly into CRM if you have run the email campaign from the tool or anyone had subscribed to the blogs.
No photo available

Cons

  • The learning curve can be steep.
  • There is no access to the server side programming so some functionality needs a work around or cannot be accomplished.
  • It is more expensive for users than many of the other website options.
Pauline Kraus profile photo
  • More integration of software with the Marketing Automation Tool
  • Should upgrade their email designing page.
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
It's easy to use and we are invested in it now.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We didn't really used many products before deciding to use Business Catalyst. When we started we developed sites using an old product (GoLive) and then created a few sites in WordPress. We didn't like that fact that WordPress needed an add-on every time we wanted additional functionality and trying keep on top of updates was distracting.Adobe's Business Catalyst gave us an all in one system to replace the multiple products clients required to run their online businesses. We also didn't have to remember which sites had what add-ons updated...or not. Business Catalyst is SaaS which allows us to always have the latest updates and functionality ready at our fingertips.
Pauline Kraus profile photo
Great powerful tool and it's in the budget of our company and can perform all the tasks compared to others.
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Business Catalyst provides partners and clients a single system to learn and maintain. No need to constantly switch gears to remember who has what CMS which makes support more efficient.
  • Business Catalyst has made it possible to create and launch sites in less time thus increasing profitability.
  • Business Catalyst is a large investment in the beginning about monetarily and in learning the system. It may not affordable to smaller agencies.
Pauline Kraus profile photo
  • We just started using the tool. So far we are using it for initial purpose but looking at the platform it looks pretty good.
No photo available

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

zigihub

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$24*
1.  Per User
Additional Pricing Details