What users are saying about
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Top Rated
415 Ratings
61 Ratings
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Score 9 out of 100

Zoho CRM

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Top Rated
415 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst (Discontinued)
6.6
Zoho CRM
WYSIWYG email editor
Adobe Business Catalyst (Discontinued)
2.3
Zoho CRM
Dynamic content
Adobe Business Catalyst (Discontinued)
9.0
Zoho CRM
Ability to test dynamic content
Adobe Business Catalyst (Discontinued)
7.9
Zoho CRM
Landing pages
Adobe Business Catalyst (Discontinued)
7.0
Zoho CRM
A/B testing
Adobe Business Catalyst (Discontinued)
7.0
Zoho CRM
Mobile optimization
Adobe Business Catalyst (Discontinued)
8.0
Zoho CRM
Email deliverability reporting
Adobe Business Catalyst (Discontinued)
8.1
Zoho CRM
List management
Adobe Business Catalyst (Discontinued)
3.0
Zoho CRM
Triggered drip sequences
Adobe Business Catalyst (Discontinued)
6.8
Zoho CRM

Lead Management

Adobe Business Catalyst (Discontinued)
1.7
Zoho CRM
Lead nurturing
Adobe Business Catalyst (Discontinued)
1.7
Zoho CRM
Lead scoring and grading
Adobe Business Catalyst (Discontinued)
2.2
Zoho CRM
Data quality management
Adobe Business Catalyst (Discontinued)
1.4
Zoho CRM
Automated sales alerts and tasks
Adobe Business Catalyst (Discontinued)
1.6
Zoho CRM

Campaign Management

Adobe Business Catalyst (Discontinued)
2.3
Zoho CRM
Calendaring
Adobe Business Catalyst (Discontinued)
2.4
Zoho CRM
Event/webinar marketing
Adobe Business Catalyst (Discontinued)
2.3
Zoho CRM

Social Media Marketing

Adobe Business Catalyst (Discontinued)
8.2
Zoho CRM
Social sharing and campaigns
Adobe Business Catalyst (Discontinued)
7.8
Zoho CRM
Social profile integration
Adobe Business Catalyst (Discontinued)
8.6
Zoho CRM

Reporting & Analytics

Adobe Business Catalyst (Discontinued)
7.0
Zoho CRM
Dashboards
Adobe Business Catalyst (Discontinued)
8.0
Zoho CRM
Standard reports
Adobe Business Catalyst (Discontinued)
7.0
Zoho CRM
Custom reports
Adobe Business Catalyst (Discontinued)
6.0
Zoho CRM

Platform & Infrastructure

Adobe Business Catalyst (Discontinued)
6.6
Zoho CRM
API
Adobe Business Catalyst (Discontinued)
7.9
Zoho CRM
Role-based workflow & approvals
Adobe Business Catalyst (Discontinued)
7.0
Zoho CRM
Customizability
Adobe Business Catalyst (Discontinued)
6.0
Zoho CRM
Integration with Salesforce.com
Adobe Business Catalyst (Discontinued)
5.5
Zoho CRM

Sales Force Automation

Adobe Business Catalyst (Discontinued)
Zoho CRM
7.8
Customer data management / contact management
Adobe Business Catalyst (Discontinued)
Zoho CRM
8.1
Workflow management
Adobe Business Catalyst (Discontinued)
Zoho CRM
8.2
Territory management
Adobe Business Catalyst (Discontinued)
Zoho CRM
7.8
Opportunity management
Adobe Business Catalyst (Discontinued)
Zoho CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Adobe Business Catalyst (Discontinued)
Zoho CRM
7.1
Contract management
Adobe Business Catalyst (Discontinued)
Zoho CRM
7.5
Quote & order management
Adobe Business Catalyst (Discontinued)
Zoho CRM
7.5
Interaction tracking
Adobe Business Catalyst (Discontinued)
Zoho CRM
8.4
Channel / partner relationship management
Adobe Business Catalyst (Discontinued)
Zoho CRM
7.5

Customer Service & Support

Adobe Business Catalyst (Discontinued)
Zoho CRM
7.5
Case management
Adobe Business Catalyst (Discontinued)
Zoho CRM
7.6
Call center management
Adobe Business Catalyst (Discontinued)
Zoho CRM
7.4
Help desk management
Adobe Business Catalyst (Discontinued)
Zoho CRM
7.5

Marketing Automation

Adobe Business Catalyst (Discontinued)
Zoho CRM
8.0
Lead management
Adobe Business Catalyst (Discontinued)
Zoho CRM
8.1
Email marketing
Adobe Business Catalyst (Discontinued)
Zoho CRM
7.9

CRM Project Management

Adobe Business Catalyst (Discontinued)
Zoho CRM
7.8
Task management
Adobe Business Catalyst (Discontinued)
Zoho CRM
8.1
Billing and invoicing management
Adobe Business Catalyst (Discontinued)
Zoho CRM
7.6
Reporting
Adobe Business Catalyst (Discontinued)
Zoho CRM
7.8

CRM Reporting & Analytics

Adobe Business Catalyst (Discontinued)
Zoho CRM
8.1
Forecasting
Adobe Business Catalyst (Discontinued)
Zoho CRM
8.0
Pipeline visualization
Adobe Business Catalyst (Discontinued)
Zoho CRM
8.0
Customizable reports
Adobe Business Catalyst (Discontinued)
Zoho CRM
8.1

Customization

Adobe Business Catalyst (Discontinued)
Zoho CRM
8.3
Custom fields
Adobe Business Catalyst (Discontinued)
Zoho CRM
8.3
Custom objects
Adobe Business Catalyst (Discontinued)
Zoho CRM
8.2
Scripting environment
Adobe Business Catalyst (Discontinued)
Zoho CRM
8.6
API for custom integration
Adobe Business Catalyst (Discontinued)
Zoho CRM
8.0

Security

Adobe Business Catalyst (Discontinued)
Zoho CRM
8.3
Single sign-on capability
Adobe Business Catalyst (Discontinued)
Zoho CRM
8.3
Role-based user permissions
Adobe Business Catalyst (Discontinued)
Zoho CRM
8.3

Social CRM

Adobe Business Catalyst (Discontinued)
Zoho CRM
7.4
Social data
Adobe Business Catalyst (Discontinued)
Zoho CRM
7.4
Social engagement
Adobe Business Catalyst (Discontinued)
Zoho CRM
7.4

Integrations with 3rd-party Software

Adobe Business Catalyst (Discontinued)
Zoho CRM
7.5
Marketing automation
Adobe Business Catalyst (Discontinued)
Zoho CRM
7.6
Compensation management
Adobe Business Catalyst (Discontinued)
Zoho CRM
7.3

Platform

Adobe Business Catalyst (Discontinued)
Zoho CRM
7.1
Mobile access
Adobe Business Catalyst (Discontinued)
Zoho CRM
7.1

Pros

Adobe Business Catalyst (Discontinued)

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

Adobe Business Catalyst (Discontinued)

  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Dan Butler | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Reliability and Availability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 4 answers
very few issues with availability
Jerry Dever | TrustRadius Reviewer

Zoho CRM

Zoho CRM 9.0
Based on 1 answer
No answer on this topic is available.

Performance

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.2
Based on 1 answer
Very few issues
Jerry Dever | TrustRadius Reviewer

Zoho CRM

Zoho CRM 9.0
Based on 1 answer
No answer on this topic is available.

Support Rating

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus | TrustRadius Reviewer

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Online Training

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.2
Based on 2 answers
No answer on this topic is available.

Implementation Rating

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.6
Based on 3 answers
Pretty easy to do
Jerry Dever | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Adobe Business Catalyst (Discontinued)

As far as the CMS for BC goes, there is none out there that compares. In the past we have utilized Joomla, Wordpress, Mambo, Drupal, Concrete 5 and others. None of them were as easy to use and train on that Adobe's Business Catalyst. Our alternative to BC is WordPress when our clients want a less expensive solution. For the most part that works OK but we have had issues with plugin incompatibility among other issues. We lost at least two clients because of similar issues. The other great part about BC's solution is that we can still work with our favorite site creation tool - Dreamweaver. The whole process continues to be more and more simplified with added features to the system. No other solution (that we've found) offers such an easy way to create custom web sites that are easily editable by our clients.
Jeff French | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Scalability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever | TrustRadius Reviewer

Zoho CRM

No score
No answers yet
No answers on this topic

Return on Investment

Adobe Business Catalyst (Discontinued)

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

Adobe Business Catalyst (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Adobe Business Catalyst (Discontinued) Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)
6.0
Zoho CRM
8.0

Likelihood to Renew

Adobe Business Catalyst (Discontinued)
9.4
Zoho CRM
7.6

Usability

Adobe Business Catalyst (Discontinued)
9.7
Zoho CRM
8.0

Reliability and Availability

Adobe Business Catalyst (Discontinued)
9.0
Zoho CRM
9.0

Performance

Adobe Business Catalyst (Discontinued)
8.2
Zoho CRM
9.0

Support Rating

Adobe Business Catalyst (Discontinued)
8.6
Zoho CRM
4.0

Online Training

Adobe Business Catalyst (Discontinued)
8.6
Zoho CRM
8.2

Implementation Rating

Adobe Business Catalyst (Discontinued)
9.6
Zoho CRM
8.0

Scalability

Adobe Business Catalyst (Discontinued)
9.0
Zoho CRM

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