Top Rated
93 Ratings

Magento Commerce Cloud (formerly Magento)

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144 Ratings
Top Rated
93 Ratings
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Score 7.5 out of 101

Magento Commerce Cloud (formerly Magento)

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144 Ratings
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Score 7.4 out of 101

Add comparison

Likelihood to Recommend

Adobe Campaign

Adobe Campaign is well suited for enterprise-level marketing communications. It can manage and deploy large volumes of emails very efficiently. Workflows can allow multiple touches, staggered sends, and segmentation to occur all within one delivery if needed. Interactions and reporting can happen in real time or near real time if needed. When integrated with the rest of the Marketing Cloud, Campaign becomes even more powerful as platforms like Analytics and AEM can have functionality brought directly into Campaign for more effective content creation and reporting.
Marty Idziak profile photo

Magento Commerce Cloud (formerly Magento)

For large-scale e-commerce websites on a dedicated server with a good web developer on staff/on call, Magento is an excellent option.For small scale e-commerce, or starter website, Magento is not the best option, and will leave your pulling your hair out.
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Campaign
7.9
Magento Commerce Cloud (formerly Magento)
WYSIWYG email editor
Adobe Campaign
7.5
Magento Commerce Cloud (formerly Magento)
Dynamic content
Adobe Campaign
8.1
Magento Commerce Cloud (formerly Magento)
Ability to test dynamic content
Adobe Campaign
8.4
Magento Commerce Cloud (formerly Magento)
Landing pages
Adobe Campaign
7.7
Magento Commerce Cloud (formerly Magento)
A/B testing
Adobe Campaign
6.9
Magento Commerce Cloud (formerly Magento)
Mobile optimization
Adobe Campaign
7.7
Magento Commerce Cloud (formerly Magento)
Email deliverability
Adobe Campaign
8.7
Magento Commerce Cloud (formerly Magento)
List management
Adobe Campaign
8.4
Magento Commerce Cloud (formerly Magento)
Triggered drip sequences
Adobe Campaign
7.5
Magento Commerce Cloud (formerly Magento)

Lead Management

Adobe Campaign
6.8
Magento Commerce Cloud (formerly Magento)
Lead nurturing
Adobe Campaign
7.4
Magento Commerce Cloud (formerly Magento)
Lead scoring and grading
Adobe Campaign
7.2
Magento Commerce Cloud (formerly Magento)
Data quality management
Adobe Campaign
6.5
Magento Commerce Cloud (formerly Magento)
Automated sales alerts and tasks
Adobe Campaign
6.2
Magento Commerce Cloud (formerly Magento)

Campaign Management

Adobe Campaign
7.4
Magento Commerce Cloud (formerly Magento)
Calendaring
Adobe Campaign
7.5
Magento Commerce Cloud (formerly Magento)
Event/webinar marketing
Adobe Campaign
7.3
Magento Commerce Cloud (formerly Magento)

Social Media Marketing

Adobe Campaign
8.0
Magento Commerce Cloud (formerly Magento)
Social sharing and campaigns
Adobe Campaign
8.2
Magento Commerce Cloud (formerly Magento)
Social profile integration
Adobe Campaign
7.8
Magento Commerce Cloud (formerly Magento)

Reporting & Analytics

Adobe Campaign
8.0
Magento Commerce Cloud (formerly Magento)
Dashboards
Adobe Campaign
8.4
Magento Commerce Cloud (formerly Magento)
Standard reports
Adobe Campaign
8.3
Magento Commerce Cloud (formerly Magento)
Custom reports
Adobe Campaign
7.2
Magento Commerce Cloud (formerly Magento)

Platform & Infrastructure

Adobe Campaign
7.6
Magento Commerce Cloud (formerly Magento)
API
Adobe Campaign
8.0
Magento Commerce Cloud (formerly Magento)
Role-based workflow & approvals
Adobe Campaign
8.4
Magento Commerce Cloud (formerly Magento)
Customizability
Adobe Campaign
8.1
Magento Commerce Cloud (formerly Magento)
Integration with Salesforce.com
Adobe Campaign
7.5
Magento Commerce Cloud (formerly Magento)
Integration with Microsoft Dynamics CRM
Adobe Campaign
7.1
Magento Commerce Cloud (formerly Magento)
Integration with SugarCRM
Adobe Campaign
6.3
Magento Commerce Cloud (formerly Magento)

Online Storefront

Adobe Campaign
Magento Commerce Cloud (formerly Magento)
7.0
Product catalog & listings
Adobe Campaign
Magento Commerce Cloud (formerly Magento)
7.6
Product management
Adobe Campaign
Magento Commerce Cloud (formerly Magento)
7.8
Bulk product upload
Adobe Campaign
Magento Commerce Cloud (formerly Magento)
6.7
Branding
Adobe Campaign
Magento Commerce Cloud (formerly Magento)
7.1
Mobile storefront
Adobe Campaign
Magento Commerce Cloud (formerly Magento)
7.0
Product variations
Adobe Campaign
Magento Commerce Cloud (formerly Magento)
7.5
Website integration
Adobe Campaign
Magento Commerce Cloud (formerly Magento)
7.1
Visual customization
Adobe Campaign
Magento Commerce Cloud (formerly Magento)
6.5
CMS
Adobe Campaign
Magento Commerce Cloud (formerly Magento)
5.7

Online Shopping Cart

Adobe Campaign
Magento Commerce Cloud (formerly Magento)
5.9
Abandoned cart recovery
Adobe Campaign
Magento Commerce Cloud (formerly Magento)
5.6
Checkout user experience
Adobe Campaign
Magento Commerce Cloud (formerly Magento)
6.2

Online Payment System

Adobe Campaign
Magento Commerce Cloud (formerly Magento)
7.3
eCommerce security
Adobe Campaign
Magento Commerce Cloud (formerly Magento)
7.3

eCommerce Marketing

Adobe Campaign
Magento Commerce Cloud (formerly Magento)
7.0
Promotions & discounts
Adobe Campaign
Magento Commerce Cloud (formerly Magento)
7.7
Personalized recommendations
Adobe Campaign
Magento Commerce Cloud (formerly Magento)
6.5
SEO
Adobe Campaign
Magento Commerce Cloud (formerly Magento)
6.9

eCommerce Business Management

Adobe Campaign
Magento Commerce Cloud (formerly Magento)
7.4
Multi-site management
Adobe Campaign
Magento Commerce Cloud (formerly Magento)
7.7
Order processing
Adobe Campaign
Magento Commerce Cloud (formerly Magento)
7.7
Inventory management
Adobe Campaign
Magento Commerce Cloud (formerly Magento)
7.4
Shipping
Adobe Campaign
Magento Commerce Cloud (formerly Magento)
7.0
Custom functionality
Adobe Campaign
Magento Commerce Cloud (formerly Magento)
7.1

Pros

  • The workflow interface is good. You have the ability to design campaigns on a very simple or very complex level depending on what you are trying to achieve.
  • The UI is getting better. Adobe is making Campaign easier to navigate and more like its other solutions across the Adobe Marketing Cloud.
  • When paired with other solutions in the Adobe Marketing Cloud such as Analytics and Target, marketers have access to additional tools that otherwise they would have to look elsewhere for.
Marty Idziak profile photo
  • Magento's database really handles large amounts of data very well and is very scalable.....I actually only recommend Magento for larger ecommerce websites because I know it will easily scale to the needs.
  • Magento has an incredible support system with it's community of open-source developers .
  • Magento has many built in features that many other open-source ecommerce platforms don't have out of the box. And extending on those features is easy with extensions.
  • Of course you can't go wrong with the fact that the Community Edition of Magento is open-source, meaning free to download and use!
No photo available

Cons

  • User interface - it's not modern looking. I wouldn't call it particularly user friendly. And overall it's not highly responsive
  • Debugging: the information given is not always enough and contact with Neolane support needs to be made
  • Resource management: the software in general (the client and the server side) are a tad resource heavy
No photo available
  • Very hard to learn and use, not intuitive
  • Quite clunky and slow
Stephanie Reed profile photo

Likelihood to Renew

Adobe Campaign8.4
Based on 5 answers
Meets and exceeds the requirements of the business with highly customizable components.
Khoa Nguyen profile photo
Magento Commerce Cloud (formerly Magento)9.8
Based on 8 answers
Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to
Payment or ERP systems.
Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
Christian Kern profile photo

Usability

Adobe Campaign9.0
Based on 3 answers
Because I think it is a very user friendly system, especially when it comes to campaign production
Emma Asplund profile photo
Magento Commerce Cloud (formerly Magento)9.0
Based on 1 answer
Magento offers lots of templates and themes to customize the look and feel of the store, and even optimize it for mobile phones. The have an extensive library of forms and templates.
No photo available

Reliability and Availability

Adobe Campaign7.0
Based on 1 answer
Aside from frequent error prompts, the program is quite dependable
Gibum Kang profile photo
Magento Commerce Cloud (formerly Magento)10.0
Based on 2 answers
No answer on this topic is available.

Support

Adobe Campaign7.4
Based on 2 answers
I would say that generally the knowledge of the support team we work with is good, great even.I can't say that they seem to be very interested or involved in trying to make the product work best for us.They do what needs to be done, and they do it well - but not really going the extra mile.
No photo available
Magento Commerce Cloud (formerly Magento)8.0
Based on 1 answer
The technical service was impeccable. They were on point and were very knowledgeable.
No photo available

Online Training

Adobe Campaign8.0
Based on 1 answer
No answer on this topic is available.
Magento Commerce Cloud (formerly Magento)8.0
Based on 2 answers
Great value for an flexible, open source platform.
No photo available

Alternatives Considered

We used to use Experian, or CheetahMail as it's referred to. Overall with the cost of deployment and training there is not really a way of going back. Given the chance, we probably would have saved ourselves the cost and would have stuck with an SAAS agreement with either Experian or an equivalent.That is not to say that Adobe's Neolane is a bad product, in fact it's a fairly good product. However it needs a lot of polishing to become the all round pack it should be.
No photo available
- Strong community support- Flexibility on customization- Easy API setup- Easy application setup
No photo available

Return on Investment

  • We lowered our overall cost of routing emails, we are now using our own servers with a flat-fee cost for the connection. However against substantial initial investment - cost of deployment and training of staff.
  • Our turnover in email increased by a bit, due to the fact we can route more - and a bit better targeted
  • Employment efficiency went down. Unlike Experian we have now full time 2 people providing technical support. The Client software is slower than the Experian web interface and overall action takes more time. However this is on the shoot-per shoot basis. For the more permanent campaigns the customizability of Neolane is absolutely better (read good)
No photo available
  • Well, it would have helped if we had more control over cart abandonment.
  • Bulk Upload issues hamper catalog building a lot.
  • It helps to have a lot of marketing tools that are available in the Magento Store
  • All in all, it has been pretty positive although it could get a lot better.
Tanzeem Ahmed profile photo

Pricing Details

Adobe Campaign

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Adobe Campaign More Information

Magento Commerce Cloud (formerly Magento)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Magento Commerce Cloud (formerly Magento) More Information