What users are saying about
Top Rated
93 Ratings

Zoho CRM

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328 Ratings
Top Rated
93 Ratings
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Score 7.5 out of 101

Zoho CRM

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328 Ratings
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Score 7.8 out of 101

Add comparison

Likelihood to Recommend

Adobe Campaign

Adobe Campaign is well suited for enterprise-level marketing communications. It can manage and deploy large volumes of emails very efficiently. Workflows can allow multiple touches, staggered sends, and segmentation to occur all within one delivery if needed. Interactions and reporting can happen in real time or near real time if needed. When integrated with the rest of the Marketing Cloud, Campaign becomes even more powerful as platforms like Analytics and AEM can have functionality brought directly into Campaign for more effective content creation and reporting.
Marty Idziak profile photo

Zoho CRM

Zoho CRM is a great CRM for organizations of all sizes. It's best used as a tool to organize and communicate with clients and prospective clients. Our sales staff uses it on a daily basis to continuously keep notes on their communication with clients during the sales process.At times, it feels like Zoho CRM is trying to offer too much and it can be overwhelming if trying to use all features and capabilities. It's better to focus on a handful of features and get your organization using those features on a consistent basis than trying to incorporate everything that Zoho can do
Adam Montgomery profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Campaign
7.9
Zoho CRM
WYSIWYG email editor
Adobe Campaign
7.5
Zoho CRM
Dynamic content
Adobe Campaign
8.1
Zoho CRM
Ability to test dynamic content
Adobe Campaign
8.4
Zoho CRM
Landing pages
Adobe Campaign
7.7
Zoho CRM
A/B testing
Adobe Campaign
6.9
Zoho CRM
Mobile optimization
Adobe Campaign
7.7
Zoho CRM
Email deliverability
Adobe Campaign
8.7
Zoho CRM
List management
Adobe Campaign
8.4
Zoho CRM
Triggered drip sequences
Adobe Campaign
7.5
Zoho CRM

Lead Management

Adobe Campaign
6.8
Zoho CRM
Lead nurturing
Adobe Campaign
7.4
Zoho CRM
Lead scoring and grading
Adobe Campaign
7.2
Zoho CRM
Data quality management
Adobe Campaign
6.5
Zoho CRM
Automated sales alerts and tasks
Adobe Campaign
6.2
Zoho CRM

Campaign Management

Adobe Campaign
7.4
Zoho CRM
Calendaring
Adobe Campaign
7.5
Zoho CRM
Event/webinar marketing
Adobe Campaign
7.3
Zoho CRM

Social Media Marketing

Adobe Campaign
8.0
Zoho CRM
Social sharing and campaigns
Adobe Campaign
8.1
Zoho CRM
Social profile integration
Adobe Campaign
7.8
Zoho CRM

Reporting & Analytics

Adobe Campaign
8.0
Zoho CRM
Dashboards
Adobe Campaign
8.4
Zoho CRM
Standard reports
Adobe Campaign
8.3
Zoho CRM
Custom reports
Adobe Campaign
7.2
Zoho CRM

Platform & Infrastructure

Adobe Campaign
7.6
Zoho CRM
API
Adobe Campaign
8.0
Zoho CRM
Role-based workflow & approvals
Adobe Campaign
8.4
Zoho CRM
Customizability
Adobe Campaign
8.1
Zoho CRM
Integration with Salesforce.com
Adobe Campaign
7.5
Zoho CRM
Integration with Microsoft Dynamics CRM
Adobe Campaign
7.1
Zoho CRM
Integration with SugarCRM
Adobe Campaign
6.3
Zoho CRM

Sales Force Automation

Adobe Campaign
Zoho CRM
8.2
Customer data management / contact management
Adobe Campaign
Zoho CRM
8.4
Workflow management
Adobe Campaign
Zoho CRM
8.0
Territory management
Adobe Campaign
Zoho CRM
8.0
Opportunity management
Adobe Campaign
Zoho CRM
8.4
Integration with email client (e.g., Outlook or Gmail)
Adobe Campaign
Zoho CRM
7.9
Contract management
Adobe Campaign
Zoho CRM
8.4
Quote & order management
Adobe Campaign
Zoho CRM
8.0
Interaction tracking
Adobe Campaign
Zoho CRM
8.5
Channel / partner relationship management
Adobe Campaign
Zoho CRM
8.3

Customer Service & Support

Adobe Campaign
Zoho CRM
7.0
Case management
Adobe Campaign
Zoho CRM
6.9
Call center management
Adobe Campaign
Zoho CRM
7.2
Help desk management
Adobe Campaign
Zoho CRM
6.9

Marketing Automation

Adobe Campaign
Zoho CRM
7.7
Lead management
Adobe Campaign
Zoho CRM
7.8
Email marketing
Adobe Campaign
Zoho CRM
7.5

CRM Project Management

Adobe Campaign
Zoho CRM
7.8
Task management
Adobe Campaign
Zoho CRM
8.0
Billing and invoicing management
Adobe Campaign
Zoho CRM
7.5
Reporting
Adobe Campaign
Zoho CRM
8.1

CRM Reporting & Analytics

Adobe Campaign
Zoho CRM
8.1
Forecasting
Adobe Campaign
Zoho CRM
8.0
Pipeline visualization
Adobe Campaign
Zoho CRM
8.2
Customizable reports
Adobe Campaign
Zoho CRM
8.1

Customization

Adobe Campaign
Zoho CRM
8.0
Custom fields
Adobe Campaign
Zoho CRM
8.0
Custom objects
Adobe Campaign
Zoho CRM
7.7
Scripting environment
Adobe Campaign
Zoho CRM
8.2
API for custom integration
Adobe Campaign
Zoho CRM
8.2

Security

Adobe Campaign
Zoho CRM
8.7
Single sign-on capability
Adobe Campaign
Zoho CRM
9.0
Role-based user permissions
Adobe Campaign
Zoho CRM
8.4

Social CRM

Adobe Campaign
Zoho CRM
7.7
Social data
Adobe Campaign
Zoho CRM
7.7
Social engagement
Adobe Campaign
Zoho CRM
7.7

Integrations with 3rd-party Software

Adobe Campaign
Zoho CRM
7.3
Marketing automation
Adobe Campaign
Zoho CRM
7.3
Compensation management
Adobe Campaign
Zoho CRM
7.2

Platform

Adobe Campaign
Zoho CRM
7.7
Mobile access
Adobe Campaign
Zoho CRM
7.7

Pros

  • Customizability: if you know what you want and need - Neolane is able to provide you with an environment that should suit your needs.
  • Cross-platform: the ability to manage campaigns - SMS - Email - Social media etc.
  • Analytics: Neolane provides a vast amount of data
No photo available
  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery profile photo

Cons

  • User interface - it's not modern looking. I wouldn't call it particularly user friendly. And overall it's not highly responsive
  • Debugging: the information given is not always enough and contact with Neolane support needs to be made
  • Resource management: the software in general (the client and the server side) are a tad resource heavy
No photo available
  • Support - ZOHO Support is a little rough sometimes a revamp of their support team or additional training could work out in their best interest.
  • Implementation- ZOHO CRM is so customizable, you may want to consider hiring someone who has gone through it to help implement it for your company.
Scott French profile photo

Likelihood to Renew

Adobe Campaign8.4
Based on 5 answers
We feel that Neolane really adds value to our organization and has allowed marketing to progress - storing databases more efficiently, sharing campaigns across the world, pushing leads directly into our CRM system. We are very invested in the tool since we took a good bit of time to customize it, so I anticipate we will renew our use.
Kristen Conrad profile photo
Zoho CRM7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran profile photo

Usability

Adobe Campaign9.0
Based on 3 answers
Because I think it is a very user friendly system, especially when it comes to campaign production
Emma Asplund profile photo
Zoho CRM7.8
Based on 3 answers
Zoho CRM is extremely intuitive and allows users complete visibility of sales data through reports/analytics. The platform has wide native integration with other cloud-based business solutions. But, it's fairly simple to write scripts with their publicly available API.
No photo available

Reliability and Availability

Adobe Campaign7.0
Based on 1 answer
Aside from frequent error prompts, the program is quite dependable
Gibum Kang profile photo
Zoho CRM9.0
Based on 1 answer
No answer on this topic is available.

Support

Adobe Campaign7.4
Based on 2 answers
I would say that generally the knowledge of the support team we work with is good, great even.I can't say that they seem to be very interested or involved in trying to make the product work best for us.They do what needs to be done, and they do it well - but not really going the extra mile.
No photo available
Zoho CRM4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta profile photo

Online Training

Adobe Campaign8.0
Based on 1 answer
No answer on this topic is available.
Zoho CRM8.2
Based on 2 answers
Training was basic, and didn't really cover more advanced aspects of using the product.
No photo available

Implementation

Adobe Campaign8.0
Based on 1 answer
No answer on this topic is available.
Zoho CRM8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood profile photo

Alternatives Considered

We used to use Experian, or CheetahMail as it's referred to. Overall with the cost of deployment and training there is not really a way of going back. Given the chance, we probably would have saved ourselves the cost and would have stuck with an SAAS agreement with either Experian or an equivalent.That is not to say that Adobe's Neolane is a bad product, in fact it's a fairly good product. However it needs a lot of polishing to become the all round pack it should be.
No photo available
In all cases Zoho came out on top for it's ease of use and ability to be customized. The other solutions all required additional consulting to adapt them to the needs of our business. In addition Zoho was also the least expensive platform we evaluated
James Lochran profile photo

Return on Investment

  • We have only had positive ROI, our clients have enjoyed our campaigns and we have gotten excellent feedback from them
No photo available
  • Customizing Zoho without the expense of consultants or programmers gave us immediate results
  • Communication tools and assignment of tasks has led to a much more efficient way of communicating between our customer service representatives, our Regional Sales Managers, and our Distributors
  • The wealth of sales reports created and integrated from our AS400 to Zoho using Zoho Reports have made management extremely happy
Joe Martinez profile photo

Pricing Details

Adobe Campaign

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Adobe Campaign Editions & Modules
Adobe Campaign
Additional Pricing Details

Adobe Campaign More Information

Zoho CRM

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Zoho CRM Editions & Modules
Zoho CRM
Edition
Standard
`121
Professional
$201
Enterprise
$351
1. per user, per month
Additional Pricing Details

Zoho CRM More Information