What users are saying about

Adobe Captivate<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

91 Ratings

SAP Jam

3 Ratings

Adobe Captivate<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

91 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101

SAP Jam

3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 5.3 out of 101

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Likelihood to Recommend

Adobe Captivate

Captivate is leading the pack with this software solution. While Adobe has owned it for a few years now, Macromedia had already built an amazing tool. Captivate will provide you solutions for training internal staff as well as customers. It is so much easier to quickly record a short tutorial and send it out to your staff to watch at their own pace, than to host a classroom of people that are all learning at different speeds...the slower bunch taking more time and frustrating the faster bunch. With Captivate, I can create any type of video I want and add music, or background audio, or speech to it along with sound effects. Great solution!
John Fester profile photo

SAP Jam

When you need to create a private, secure space for individuals to collaborate or work on a project together, SAP Jam does a great job at bringing people together and giving them a space to work together in. There are also great ways to provide learning opportunities (including sharing webinars or other educational content)
No photo available

Feature Rating Comparison

Learning Management

Adobe Captivate
8.6
SAP Jam
Course authoring
Adobe Captivate
8.8
SAP Jam
Course catalog or library
Adobe Captivate
8.6
SAP Jam
Player/Portal
Adobe Captivate
8.2
SAP Jam
Learning content
Adobe Captivate
8.2
SAP Jam
Mobile friendly
Adobe Captivate
8.9
SAP Jam
Progress tracking & certifications
Adobe Captivate
9.1
SAP Jam
Assignments
Adobe Captivate
8.2
SAP Jam
Compliance management
Adobe Captivate
9.7
SAP Jam
Learning administration
Adobe Captivate
8.7
SAP Jam
Learning reporting & analytics
Adobe Captivate
7.4
SAP Jam
Social learning
Adobe Captivate
9.0
SAP Jam

Project Management

Adobe Captivate
SAP Jam
6.5
Mobile Access
Adobe Captivate
SAP Jam
5.0
Search
Adobe Captivate
SAP Jam
8.0

Communication

Adobe Captivate
SAP Jam
8.0
Chat
Adobe Captivate
SAP Jam
9.0
Notifications
Adobe Captivate
SAP Jam
9.0
Discussions
Adobe Captivate
SAP Jam
10.0
Surveys
Adobe Captivate
SAP Jam
6.0
Internal knowledgebase
Adobe Captivate
SAP Jam
6.0

File Sharing & Management

Adobe Captivate
SAP Jam
8.3
Versioning
Adobe Captivate
SAP Jam
8.0
Video files
Adobe Captivate
SAP Jam
7.0
Audio files
Adobe Captivate
SAP Jam
7.0
Document collaboration
Adobe Captivate
SAP Jam
8.0
Access control
Adobe Captivate
SAP Jam
10.0
Advanced security features
Adobe Captivate
SAP Jam
10.0

Pros

  • Adobe Captivate can integrate current PowerPoint presentation, and transform them into eLearning curriculum.
  • Publishing an Adobe Captivate project is simple.
  • Adobe Captivate uses built-in interactions to engage the learner, making the content easier to remember.
Tracy Ford profile photo
  • Managing members with the communities is easy (including inviting them to join).
  • Publishing and editing content is easy with the platform.
  • The interface is easy to use and navigate.
No photo available

Cons

  • Adobe Captivate does not allow for great customization overall. For example, you cannot change the default font, causing a lot of wasted time changing the font choice.
  • Creating engaging interactions could be a simpler process.
  • A customizable Quick Access Toolbar would be quite useful.
Tracy Ford profile photo
  • Sometimes users get too many notifications from the system which can be overwhelming if they haven't set up their notifications to their standards.
  • Analytics on engagement aren't great.
No photo available

Likelihood to Renew

Adobe Captivate10.0
Based on 2 answers
There is no doubt in my mind that we will be using Adobe Captivate for years to come. There are so many uses for the software that we are just scratching the surface. The more we use it, the better it gets. This is a great option for anyone looking for an eLearning authoring tool.
Tracy Ford profile photo
SAP Jam4.0
Based on 1 answer
We are moving toward other platforms that are meant more for virtual community, like Higher Logic. The customer support at SAP Jam is also lacking.
No photo available

Usability

Adobe Captivate8.0
Based on 2 answers
Adobe Captivate does take some getting used to. There are features that are much more convoluted than they need to be, but overall it is a great product with a some excellent features. Being in a pretty small market, Adobe Captivate and Articulate Storyline dominate the space. They are not the same software, but allow for eLearning authoring. Each has their benefit and their downside, but, for me, Adobe Captivate edges out Storyline.
Tracy Ford profile photo
SAP Jam5.0
Based on 1 answer
It's an integrated platform that brings together a lot of different people from across the association to work on shared projects, etc. Given the various roles people play and the varying skill sets they bring to the table, the platform is fairly intuitive to use and easy to navigate around
No photo available

Support

Adobe Captivate8.4
Based on 2 answers
The support team is good in responding and maintaining communication. Sometimes...well...almost always, you will find yourself having to use a 2nd attempt with more details and easier terminology to get the tech to understand the question or situation. These techs should know English 100% and their product 100% to be on a support team for the USA. I do not get the impression this is true.
John Fester profile photo
SAP Jam2.0
Based on 1 answer
We have to submit requests multiple times to get a response and it often feels like they go into a black hole. Because we don't have anyone in house really supporting the back-end of the platform, we rely on SAP Jam's support and development teams to help solve problems and improve the platform for us.
No photo available

Alternatives Considered

Articulate 360 offers a both Storyline and Rise as eLearning authoring tools, as well as a Stock Library with over 100,000 images for $1200/year. Adobe Captivate is a stand alone product for $30/month. If you are only using eLearning authoring tools the cost is significantly less. If you are looking at the broader suite of software, Articulate 360 does offer two eLearning authoring tools and a Stock Library, in addition to 3 other program, for a total of 5. For the same cost, I purchased Adobe Captivate along with the entire Adobe Creative Cloud suite (27 programs), including Adobe Photoshop, Adobe InDesign, Adobe Illustrator, etc.. This suite offers a much broader range of design, allowing for content to be created and engaged in many more ways
Tracy Ford profile photo
We actually probably moving to Higher Logic for our virtual community needs -- their interface is better and can more easily integrate with our website to provide a seamless experience for our users. We also want them to be able to toggle between our website and the community platform and it's not currently set up to do that well
No photo available

Return on Investment

  • We recently stopped using a vendor-supplied Security Awareness training and created our own in Captivate. Doing so saved our organization $15,000 per year.
  • We are looking to stop using other vendor-supplied training that will save us an additional $45,000 per year.
  • Adobe Captviate's subscription program is the way to go. For roughly $40 per month, we are able to use Captivate and receive all enhancements they release.
Brennan Andrews profile photo
  • Our constituents value community and this has enabled us to be able to bring people together in a secure, virtual space.
  • We are a national association and many of the people that need to collaborate on work projects aren't physically in the same place, so this virtual space has improved work output.
No photo available

Pricing Details

Adobe Captivate

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

SAP Jam

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details