What users are saying about
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Top Rated
142 Ratings
36 Ratings

Adobe Captivate

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Top Rated
142 Ratings
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Score 7.7 out of 100
36 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Adobe Captivate

Captivate is well suited for technical scenario activities. For example, software simulations where demonstration, practice, and assessment are necessary. Captivate does a very good job of creating simulation type activities compared to other solutions. Captivate also does very well with scoring on assessments. Whether you use clicks or questions to score, Captivate has a great ability to score both types. It is less suited for rapid eLearning development. If your company is looking for a solution to build more traditional eLearning such as click-through presentations with some interactivity and the ability to include multimedia elements, then another solution may be more appropriate. Captivate is a great tool for more advanced developers.
Michael Whatley | TrustRadius Reviewer

UserZoom

It is expensive. It is warrented if your organization has a high volume of studies and is mature enough to do more than qualitative usability testing. On the other hand, if you find yourself doing many surveys (large or small), usability tests, etc. there is cost savings due to the recruiting cost being the only thing you pay for... by the way, you will have to figure out how the coordinate the recruiting, but UserZoom is so helpful with this process and I think recently they have made efforts to bring those solutions in house.
Anonymous | TrustRadius Reviewer

Pros

Adobe Captivate

  • Quickly adding in graphics, text, and interactive buttons.
  • Has extensive variables and branching for additional customization, beyond the competition.
  • Has 360 degree capability which competitors don't offer (I have not used this feature).
  • High degree of customization and personalization.
  • True responsive screen display on all devices, viewable as you are creating the training. This is different than some competitors - some just shrink the screen, but Adobe Captivate allows actually removing or moving or changing items at different screen sizes.
  • If you like Flash, it has Flash output, although it's going away in 2020. Personally, I think this is an outdated technology.
  • Many advanced capabilities. I chose this product due to the capabilities.
  • Comes with assets, templates, people, head shots, and full body—excellent.
  • Adobe Captivate is the authoring tool. It integrates with Adobe Captivate Prime - which I highly recommend if you want to truly take advantage of all of its features in reporting, administration, compliance, and social learning. (I didn't use Prime because you essentially need 100+ students to affordably use Prime.) If you look at my chart of what Captivate is capable of, I can't say that Captivate has a lot of the reporting features because they are part of Prime/SCORM, although, with Captivate's customization, you might be able to do most of them if you are up to it, but I did not.
Pam Pierce | TrustRadius Reviewer

UserZoom

  • Offers a wide variety of testing types: Click Testing, Card Sorting, and Screen Recording.
  • Post-Test Reporting helps make sense of the pass/failure rate of certain tasks (and participants).
  • It is relatively easy to add and edit tasks for users.
Joshua Melder | TrustRadius Reviewer

Cons

Adobe Captivate

  • Adobe struggles in its customer support. Knowledgeable Captivate support technicians to teach and troubleshoot would elevate this powerful tool.
  • As mobile learning journeys away from Flash, developing strictly in HTML5 is a becoming a must. Captivate has an HTML5 inspector to review your project for potential flash-based issues, but development in HTML5 only is not as intuitive. I waste valuable time and effort making adjustments after the fact.
  • Many of my SMEs (subject mater experts) submit drafts in PowerPoint. Captivate has a PowerPoint import option, but transforms each slide into an image, removing any ability to edit the content after import. The issue alone is enough to drive me to alternate authoring tools. Unfortunately, we don't have the resources to distribute and teach all of our SMEs to use Captivate.
Relton McBurrows | TrustRadius Reviewer

UserZoom

  • Though detailed, instructions can be a touch confusing.
  • Can be hard to use and not the most intuitive for a complete beginner
  • Interface a bit dated
Craige Hardel | TrustRadius Reviewer

Likelihood to Renew

Adobe Captivate

Adobe Captivate 8.8
Based on 3 answers
There is no doubt in my mind that we will be using Adobe Captivate for years to come. There are so many uses for the software that we are just scratching the surface. The more we use it, the better it gets. This is a great option for anyone looking for an eLearning authoring tool.
Tracy Ford | TrustRadius Reviewer

UserZoom

UserZoom 10.0
Based on 1 answer
I'm actually trying to get a license for my current job at my current company (recently moved to a new company). I gave it this rating because I am about to go to our executive to ask that we purchase it! I know that there will be value because we are forecasting a high volume of research next year
Anonymous | TrustRadius Reviewer

Usability

Adobe Captivate

Adobe Captivate 8.0
Based on 2 answers
Adobe Captivate does take some getting used to. There are features that are much more convoluted than they need to be, but overall it is a great product with a some excellent features. Being in a pretty small market, Adobe Captivate and Articulate Storyline dominate the space. They are not the same software, but allow for eLearning authoring. Each has their benefit and their downside, but, for me, Adobe Captivate edges out Storyline.
Tracy Ford | TrustRadius Reviewer

UserZoom

UserZoom 7.0
Based on 1 answer
It passes, but can be cumbersome for people not used to usability tools. As good as their application is, it can be a touch distracting navigating or guessing where things may be. With that said, UserZoom does most things well.
Craige Hardel | TrustRadius Reviewer

Support Rating

Adobe Captivate

Adobe Captivate 6.7
Based on 30 answers
The support team is good in responding and maintaining communication. Sometimes...well...almost always, you will find yourself having to use a 2nd attempt with more details and easier terminology to get the tech to understand the question or situation. These techs should know English 100% and their product 100% to be on a support team for the USA. I do not get the impression this is true.
John Fester | TrustRadius Reviewer

UserZoom

UserZoom 7.5
Based on 2 answers
From my experience, the UserZoom team has really done a great job answering the limited questions we have given them thus far. I think the platform is popular enough that many of my questions have been answered by their help pages - or other online content with helpful tips and tricks. I think the community has done a nice job of providing end-user tutorials for those who are new to the platform.
Joshua Melder | TrustRadius Reviewer

Alternatives Considered

Adobe Captivate

Adobe Captivate is an okay software program, but it is not something I'd pick over Articulate Storyline or Articulate 360. I only selected Captivate because it was mandatory for my course plus I wanted to explore it to find out how it worked. But after using it, I didn't find it to be as appealing as I thought. It's not a horrible software tool, it has its perks but it's just not as user-friendly as I'd hoped it would be.
Anonymous | TrustRadius Reviewer

UserZoom

Most comparative products that we've used/seen are in-house developed tools, data scientist-based research with a few other tools used in the process such as Validately. UserZoom is a nearly perfect tool as results are real-time, authentic and can capture real-experience results at scale. The increase in pricing came when so few purpose-built alternatives followed suit.
Jackie Bassett | TrustRadius Reviewer

Return on Investment

Adobe Captivate

  • Adobe Captivate has helped us lower training costs without the need for external training.
  • The program allowed us to create in house training without the need for third party collaboration.
  • End users could communicate about training needs and Adobe Captivate made it easy to update current training modules.
Bruce Emmerling | TrustRadius Reviewer

UserZoom

  • Validate suspected usability issues by having users validate our hypotheses
  • Provide a starting point to build a usability testing department, part of the UX department
Andres Podesta | TrustRadius Reviewer

Pricing Details

Adobe Captivate

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UserZoom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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