What users are saying about

Adobe Connect

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288 Ratings

BlueJeans

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Top Rated
367 Ratings

Adobe Connect

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288 Ratings
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Score 7.6 out of 101

BlueJeans

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Top Rated
367 Ratings
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Score 8.7 out of 101

Add comparison

Likelihood to Recommend

Adobe Connect

If communicating with 30-90 agents in the virtual world, Adobe Connect definitely allows for the communication in a simplified environment. For example, f you have 30 agents taking calls, this program offers a way for agents to communicate. If questions are needed answered, the hosts have the ability to pose those questions and get answers from the group. In a smaller group, this may be a bit of overkill and may not be needed. Large groups of 75-100 would create and environment that is less appropriate as there are to many people asking questions and not receiving answers. This amount of people in one room may get lost in the confusion.
Shauna Stermer profile photo

BlueJeans

A good scenario is when you don't have a video conference infrastructure in all your offices and you need to join them together. In this case, BlueJeans can join them with good quality. A less appropriate scenario is when you have all your infrastructure based on only one vendor. I think in this scenario BlueJeans is not a good solution.
Mauro Osvaldo Sepulveda Gutierrez profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
6.9
BlueJeans
8.3
High quality audio
Adobe Connect
8.1
BlueJeans
8.6
High quality video
Adobe Connect
7.6
BlueJeans
8.6
Low bandwidth requirements
Adobe Connect
5.9
BlueJeans
7.6
Mobile support
Adobe Connect
6.1
BlueJeans
8.4

Screen Sharing

Adobe Connect
8.8
BlueJeans
8.3
Desktop sharing
Adobe Connect
8.8
BlueJeans
8.8
Whiteboards
Adobe Connect
8.7
BlueJeans
7.8

Online Meetings / Events

Adobe Connect
8.3
BlueJeans
8.3
Calendar integration
Adobe Connect
8.2
BlueJeans
8.3
Meeting initiation
Adobe Connect
8.0
BlueJeans
8.5
Integrates with social media
Adobe Connect
7.7
BlueJeans
7.6
Record meetings / events
Adobe Connect
8.8
BlueJeans
8.8
Slideshows
Adobe Connect
8.9
BlueJeans
8.4

Online Events Collaboration

Adobe Connect
8.9
BlueJeans
8.4
Live chat
Adobe Connect
9.0
BlueJeans
8.6
Audience polling
Adobe Connect
9.2
BlueJeans
8.2
Q&A
Adobe Connect
8.5
BlueJeans
8.3

Online Events Security

Adobe Connect
8.6
BlueJeans
8.2
User authentication
Adobe Connect
8.4
BlueJeans
8.5
Participant roles & permissions
Adobe Connect
8.5
BlueJeans
8.1
Confidential attendee list
Adobe Connect
9.0
BlueJeans
8.0

Pros

  • Immediate communication within a secure environment between the host, or hosts, and attendees is a major benefit of Adobe Connect.
  • The ability to screen share is second to none and can be done immediately in the current session, or if the host pulls an attendee, or attendees, to a Break Out.
  • File sharing when those important files come through that require notification to a group as a whole is also something Adobe Connect does well.
  • Finally, the ability to post polls, create a white board for interaction with employees, and other items are just some of the benefits of Adobe Connect
Shauna Stermer profile photo
  • BlueJeans has excellent quality audio, when you join PSTN + VoIP the quality still excellent.
  • BlueJeans has a good advantage by allowing an Interconnection with multiple vendors by H.323
  • The Service is always up in the more than 3 years we have been using the solution.
Mauro Osvaldo Sepulveda Gutierrez profile photo

Cons

  • The steps to connect to the Adobe Connect meeting room are clunky. There are many things that - if not completed ahead of time - cause problems for users who click on the meeting room link thinking they can just login and go in (like other platforms). The login and connection experience seems to be different on different operating systems and web browsers.
  • Troubleshooting is incredibly challenging for issues such as having trouble connecting, not hearing what is presented, not seeing content, microphone works in the audio test but not when you're actually going to use it, webcams showing just black screens.
  • Adobe Connect still uses Flash. There are apps for connecting to the meeting room from Apple and Android portable devices and they work ok but it isn't the same as the desktop web platform.
No photo available
  • Video sharing could be made better by allowing people to simply go through their presentation (Keynot/PowerPoint, etc.) without having to upload the video ahead of time (I believe BlueJeans is working on this).
  • Providing an option to choose what join information to share with remote participants would also be great. Currently, every option is sent (joining from phone, mobile, and a videoconference unit). Most of the time, we are sending to participants who do not and will not be using a videoconference unit. I usually just delete that information from the message, but it would be easier (and one less step) if that could be an option.
Marcus Manderson profile photo

Likelihood to Renew

Adobe Connect10.0
Based on 27 answers
The only reason I would see us renewing our contract is once again pricing, but also fear of switching. We cannot be certain that we won't encounter the same reliability, communication, and complexity issues we've experiences with the Adobe Connect software. I think this holds us back from switching, but ultimately, because of the vast and varied problems we've experienced with the platform, I do not believe we should or will renew our contract with Adobe Connect.
Ellie Kemmeter profile photo
BlueJeans8.6
Based on 10 answers
As long as Microsoft Office365 doesn't catch up the features and easiness gap, Bluejeans remains a solid comprehensive meeting solution.
Giovanni (Jan) Pasotto profile photo

Usability

Adobe Connect9.0
Based on 5 answers
It allows me to do my job remotely w/o having to
visit clients Face to Face
No photo available
BlueJeans8.8
Based on 164 answers
Joining a meeting is easy. The options and instructions provided are pretty straightforward. The only issues we have had is people not knowing if they are muted on their mics or not.
Marcus Manderson profile photo

Reliability and Availability

Adobe Connect5.5
Based on 1 answer
No answer on this topic is available.
BlueJeans10.0
Based on 2 answers
BlueJeans if usually available when we need it. We have used it on holidays, on weekends, and at all times of days with no problem. BlueJeans is also very communicative when there are issues affecting availability....
Marcus Manderson profile photo

Performance

No score
No answers yet
No answers on this topic
BlueJeans9.0
Based on 2 answers
BlueJeans is fairly quick at loading when we need things to load.
Marcus Manderson profile photo

Support

Adobe Connect7.0
Based on 2 answers
No isues and any issues seems to get resolved.
No photo available
BlueJeans8.6
Based on 6 answers
Support is pretty good and reliable. The confusing part on our end is that we seem to meet a new support person every 2-3 months...
Marcus Manderson profile photo

Online Training

Adobe Connect7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford profile photo
BlueJeans8.0
Based on 1 answer
It is straight forward and easy to understand
Marcus Manderson profile photo

Implementation

Adobe Connect7.9
Based on 4 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
No photo available
BlueJeans9.0
Based on 7 answers
It was not as hard as initially thought
Marcus Manderson profile photo

Alternatives Considered

Engaging sessions:If you are looking for an engaging session with loads of interactions and use of features. GoToMeeting/Webinar doesn't cut it as it lacks features, ClickMeeting is a great alternative, WebinarGeek can definitely hold up by is limited to the Dutch language for now. Sales meeting with potential client:GoToMeeting is our preferred choice as it is very easy to connect, conduct the presentation, and engage in conversation. The only drawback is that you have to download and install a program, where AdobeConnect is now turning to a cloud based system (was set for release when watching a release webinar).Statistics and Customisation:ClickMeeting is by far the most flexible in terms of providing statistics on users and production of a report on the event. It can also be tailored to be branded with a small fee. Price:WebinarGeeks is the tool that provides best value for money. The testing was a little more cumbersome due to my lack of Dutch; where a colleague had to help me a lot. ClickMeeting would be the second choice for price.
Bjørn Erik Ekstrøm profile photo
We've used a number of different platforms over the years. BlueJeans is probably among the top, if not for anything more than the video sharing component.
Marcus Manderson profile photo

Scalability

Adobe Connect5.0
Based on 1 answer
No answer on this topic is available.
BlueJeans8.5
Based on 2 answers
Options are provided to scale up or down the software based on needs.
Marcus Manderson profile photo

Return on Investment

  • Adobe Connect has allowed us to deliver our course material synchronously online internationally. This capability has increased our reach and sell our product to customers who would otherwise be unable to attend our courses in person.
No photo available
  • The biggest ROI we have seen since adopting BlueJeans as our primary video conferencing solution has been the savings on business travel. In the last six months alone we have had a total of more than 11,000 meetings from over 43,000 endpoints, for a total of more than 2.5 Million minutes, which is a nearly three-fold increase from the same period 3 years ago when we were using an on-premise solution. This is over a half a million dollars saved in travel costs, and with the detailed metrics provided by BlueJeans in the Command Center, it is very easy to provide these figures to our senior management as well!
  • We have also witnessed an increased use of mobile devices for meetings, especially the iOS mobile phones that each of our employees is provided with, thanks to the easy of installation and use of the BlueJeans app (no extra settings!). This has had a very positive impact on our field marketing staff, especially, by reducing the number of devices that they have to carry with them and enabling them to join meetings on the move.
  • From the help desk aspect, there has been a nearly 40 percent reduction in the number of video-conferencing support calls since we deployed BlueJeans, and most of our first-time users report a successful 'first-time' connection and positive experience during a recent user poll.
H. Kipsang Choge profile photo

Pricing Details

Adobe Connect

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

BlueJeans

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details