What users are saying about

Adobe Connect

281 Ratings

BlueJeans

Top Rated
258 Ratings

Adobe Connect

281 Ratings
Score 7.5 out of 101

BlueJeans

Top Rated
258 Ratings
Score 8.6 out of 101

Add comparison

Likelihood to Recommend

Adobe Connect

If communicating with 30-90 agents in the virtual world, Adobe Connect definitely allows for the communication in a simplified environment. For example, f you have 30 agents taking calls, this program offers a way for agents to communicate. If questions are needed answered, the hosts have the ability to pose those questions and get answers from the group. In a smaller group, this may be a bit of overkill and may not be needed. Large groups of 75-100 would create and environment that is less appropriate as there are to many people asking questions and not receiving answers. This amount of people in one room may get lost in the confusion.
Shauna Stermer profile photo

BlueJeans

I recommend BlueJeans all the time. I push it on vendors I talk to who are using competing products that just don't work as well.
Brett Hill profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
6.5
BlueJeans
8.2
High quality audio
Adobe Connect
7.9
BlueJeans
8.5
High quality video
Adobe Connect
7.0
BlueJeans
8.5
Low bandwidth requirements
Adobe Connect
5.4
BlueJeans
7.6
Mobile support
Adobe Connect
5.7
BlueJeans
8.3

Screen Sharing

Adobe Connect
8.8
BlueJeans
8.3
Desktop sharing
Adobe Connect
8.8
BlueJeans
8.8
Whiteboards
Adobe Connect
8.8
BlueJeans
7.7

Online Meetings / Events

Adobe Connect
8.0
BlueJeans
8.3
Calendar integration
Adobe Connect
7.9
BlueJeans
8.3
Meeting initiation
Adobe Connect
7.6
BlueJeans
8.6
Integrates with social media
Adobe Connect
7.0
BlueJeans
7.6
Record meetings / events
Adobe Connect
8.5
BlueJeans
8.8
Slideshows
Adobe Connect
8.9
BlueJeans
8.4

Online Events Collaboration

Adobe Connect
9.1
BlueJeans
8.3
Live chat
Adobe Connect
9.2
BlueJeans
8.6
Audience polling
Adobe Connect
9.7
BlueJeans
8.1
Q&A
Adobe Connect
8.6
BlueJeans
8.1

Online Events Security

Adobe Connect
8.6
BlueJeans
8.1
User authentication
Adobe Connect
8.4
BlueJeans
8.4
Participant roles & permissions
Adobe Connect
8.3
BlueJeans
8.0
Confidential attendee list
Adobe Connect
9.2
BlueJeans
7.9

Pros

  • Immediate communication within a secure environment between the host, or hosts, and attendees is a major benefit of Adobe Connect.
  • The ability to screen share is second to none and can be done immediately in the current session, or if the host pulls an attendee, or attendees, to a Break Out.
  • File sharing when those important files come through that require notification to a group as a whole is also something Adobe Connect does well.
  • Finally, the ability to post polls, create a white board for interaction with employees, and other items are just some of the benefits of Adobe Connect
Shauna Stermer profile photo
  • Meeting room scheduling and use. Each user has the ability to schedule a meeting room and then to start the meeting only needs to click join meeting to start the meeting. Very simple.
  • Command Center gives us some ability to determine from user feedback or live meetings why a particular user had or is having a bad experience. This is so much more than any other competing product offers.
  • Finding solutions that work great on all OSs and web browsers can be difficult. Even more difficult is finding solutions that integrate with Microsoft Outlook on a Mac. BlueJeans did it. Thank you for supporting my Mac/Outlook users!
Brett Hill profile photo

Cons

  • Our biggest complaint is always the lag in VoIP conferencing. It seems to fluctuate, but we can have as much as 5-7 seconds of delay at times. This can be a quick way to stifle any discussion that might be taking place. This ends up with a lot of people talking over one another.
  • First-time users sometimes have issues getting the program to open. There is an initial download to get the meeting rooms open and if it doesn't happen automatically, we need to instruct users to try and rejoin the meeting. This isn't a difficult step, but it can prove to be annoying when working with 30-50 new users at one time.
Zach Wasson profile photo
  • We occasionally have times when BlueJeans doesn't want to function. A notice appears that says there are server issues. But we really don't know why this is occurring. When you rely on BlueJeans as heavily as we do it can be frustrating.
  • The "notification" that you are sending your video feed is not obvious enough. I often attend meetings where participants are unaware they are sending their video. Setting the "default" mode to "not sending video" is easily overridden and forgotten by the user.
David Paton profile photo

Likelihood to Renew

Adobe Connect10.0
Based on 27 answers
It has become an integral part of our business. It's used on a daily basis
Zach Wasson profile photo
BlueJeans9.1
Based on 5 answers
Really because the audio and video quality is so good that we really have no reason to look elsewhere. Also the cost of hardware to have it installed in all of our conference rooms was quite high, and competing products would not use the same setup. Also to go to the next tier of product would be 4x as expensive per room, and not really worth it
Ryan Scherding profile photo

Usability

Adobe Connect9.0
Based on 5 answers
It allows me to do my job remotely w/o having to
visit clients Face to Face
No photo available
BlueJeans8.7
Based on 100 answers
Joining a meeting is easy for most of the users; however, certain people still have difficulties joining a meeting and configuring their audio settings. We provide users with guides, but they don't read them, so short videos would be nice to have. Overall usability is great.
Oscar Eduardo Velasquez Escobar profile photo

Support

Adobe Connect7.0
Based on 2 answers
No isues and any issues seems to get resolved.
No photo available
BlueJeans8.5
Based on 3 answers
The fact that I normally get a response within the hour to my tickets, and can reach out to our rep via slack during normal business hours has been great. this has been far above what we have gotten from other vendors and has really made the transition a lot easier
Ryan Scherding profile photo

Online Training

Adobe Connect7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Connect7.9
Based on 4 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
No photo available
BlueJeans8.5
Based on 4 answers
With the exception of a few hiccups we had a pretty good experience rolling out bluejeans. user adoption was really quick as it integrated into their gsuite, and we pushed the chrome extension via google admin and the desktop app via JAMF. the training ahead of the rollout provided by bluejeans was kinda boring and pretty unnecessary as the system is very easy to use, and most users opted to skip the training
Ryan Scherding profile photo

Alternatives Considered

We found that WebEx was 'flat' when it came to training for extended periods of time. Deeper interactions created by AC with the course content, the instructors and, ultimately, with the students creates a successful class. A successful class means students that have been exposed to (in our case) intensely complex & technical content that wasn't hampered by stupid technical failures & lack of features. For example: in WebEx, when the Host dropped off, the classroom would get torn-down with it. It was a mad-scramble to get the classroom back up, and somehow notify the attendees that they can 'dial back in', etc. Additionally, the WebEx 'cloud' for course content storage & subsequent access wasn't as rich, or as flexible as AC's, and we found that our CDT release management team couldn't integrate their processes easily with WebEx, and therefore we regularly ran into inconsistencies in versions delivered.
Maximus Mednick profile photo
Skype for Business (formerly Lync) is a very well-known product. It has lots of features (we used Skype for Business Online with O365), though each of those features is less seamless than the relevant BlueJeans features. It is sort of like a comparison between Android and iOS. Android has more features but they can be a little bit more troublesome for end users. BlueJeans is very ease-of-use focused.
Ryan Bittner profile photo

Return on Investment

  • Unfortunately, some of our marketers have actually stopped doing Web conferences with their attorneys due to our reliability issues with the software. We're losing out on key touchpoints with our clients and prospects because of reliability and complexity issues.
  • I think the ability to do Web conferences does help greatly. It's another service we can offer to existing clients to present in-house CLE series for their GCs. It also helps establish our attorneys as thoguht leaders in a given area.
  • I think one of our biggest issues is the reliability of the software, which many times can reflect badly on us and in turn may make our contacts not come back for a second web conference. We hope that the content we provide outweighs any technical issues our participants have, but we cannot be sure of this factor.
Ellie Kemmeter profile photo
  • More productive meetings.
Jessica Lohanda profile photo

Pricing Details

Adobe Connect

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

BlueJeans

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details