What users are saying about
Top Rated
331 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
795 Ratings
Top Rated
331 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

BlueJeans

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
795 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

Adobe Connect

If you're looking for just a basic meeting tool, there are cheaper ones (like Zoom) that will do the trick just fine. Where Adobe Connect shines is when you're looking for a virtual training tool, because of its more robust feature set and the fact that you can set up room layouts ahead of time and reuse them and because of the available add-ons, which can help make learning more engaging. (In fact, on that engagement front, I believe you can also present learners with interactive quizzes, etc., if you create them in another Adobe tool, like Presenter or Captivate.)
Laura Gillenwater | TrustRadius Reviewer

BlueJeans

BlueJeans is a great platform for small group meetings and collaborations. I have not really experienced how it handles groups of 10 or more, but I imagine its performance is comparable with competitors in this regard.In my mind, BlueJeans really shines in the area of meetings where activity needs to be recorded for later use, such as training and onboarding.And of course, meetings requiring any sort of privacy or security (which is EVERY meeting, as far as I am concerned) are squarely in BlueJeans' sweet spot. It is truly wonderful not having to even think about the possibility of uninvited "guests" crashing the party, nor having to deal with clumsy, tacked-on "security" measures.
Chris Vacano | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
7.7
BlueJeans
8.1
High quality audio
Adobe Connect
8.1
BlueJeans
8.6
High quality video
Adobe Connect
7.8
BlueJeans
8.4
Low bandwidth requirements
Adobe Connect
7.2
BlueJeans
7.3
Mobile support
Adobe Connect
7.8
BlueJeans
8.3

Screen Sharing

Adobe Connect
8.9
BlueJeans
8.2
Desktop sharing
Adobe Connect
8.8
BlueJeans
8.7
Whiteboards
Adobe Connect
8.9
BlueJeans
7.7

Online Meetings / Events

Adobe Connect
8.0
BlueJeans
8.2
Calendar integration
Adobe Connect
8.1
BlueJeans
8.4
Meeting initiation
Adobe Connect
8.3
BlueJeans
8.6
Integrates with social media
Adobe Connect
6.0
BlueJeans
7.0
Record meetings / events
Adobe Connect
8.4
BlueJeans
8.5
Slideshows
Adobe Connect
9.1
BlueJeans
8.5

Online Events Collaboration

Adobe Connect
9.1
BlueJeans
8.1
Live chat
Adobe Connect
9.1
BlueJeans
8.3
Audience polling
Adobe Connect
9.1
BlueJeans
7.9
Q&A
Adobe Connect
9.2
BlueJeans
8.0

Online Events Security

Adobe Connect
8.5
BlueJeans
8.2
User authentication
Adobe Connect
8.6
BlueJeans
8.3
Participant roles & permissions
Adobe Connect
8.8
BlueJeans
8.2
Confidential attendee list
Adobe Connect
8.1
BlueJeans
8.1

Pros

Adobe Connect

  • The ability to customize your screen layouts. making each classroom unique.
  • Bandwidth and connectivity. Many other webinar platforms have limitations of how many users can attend with cameras. Adobe has no limit on how many users can join a meeting and stream live an HD quality camera. This feature makes the platform a true virtual classroom.
  • Low cost. The pricing for a license is surprisingly affordable. Adobe has demonstrated great customer support as well. they offer other services - like having a tech expert available to assist with new users having any type of issues.
Anonymous | TrustRadius Reviewer

BlueJeans

  • Simplicity: It is easy to join meetings whether you have used it before or not.
  • Sharing content: Allows you to easily share your screen, or parts of your screen to collaborate with others during a call.
  • The ability to invite people from both within and outside of the organization, along with dialing in videoconferencing, room systems is a real bonus.
Anonymous | TrustRadius Reviewer

Cons

Adobe Connect

  • For some add-ins the functionality was limited - had problem with the PowerPoint slideshow feature. It did not always display properly as you progressed in slides.
  • Some of the features were not compatible with phones. For example, Some participants were using phones to participate in class and the features were not compatible. There was no way to test the feature compatibility with different platforms. You create something beautiful for your trainees and you are unable to use.
  • The price points were not very flexible. I had limited needs and I was paying a higher price tag than I should for what I needed. They should be more flexible with pricing based on features needed.
  • Downloading recordings was a HUGE pain in the neck. Most of the training conducted lasted 3 hours or more. I felt like I was being punished to have to play back the entire presentation to download the recording.
Doreen Giles | TrustRadius Reviewer

BlueJeans

  • Would love to have a waiting room sort of feature.
  • BlueJeans REALLY needs a polling feature.
  • Presently, anyone with a link (and password) can join a meeting. I would like to see a feature where only invitees could join (there is a feature called "Restricted Meetings" which is under closed preview; that could work if rolled out universally).
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Adobe Connect

Adobe Connect 10.0
Based on 27 answers
The longer you use Adobe Connect, the longer you are likely to use it. Because you can build more and more resources over time, creating rooms that you re-use, recorded content you can repurpose, and tools that form the basis of ever increasing productivity, the more you use Connect, the more productive you become. Unlike competing products where, with every meeting you essentially start over -- setting up your resources for each meeting -- in my Connect rooms, I have highly tuned tools to accomplish my knowledge transfer goals. When I want to conduct another session - I send a link out to the appropriate room and instantly we are all focusing on getting a job done together. This ability of Adobe Connect to make you productive at an ever quickening rate is a competitive advantage
Anonymous | TrustRadius Reviewer

BlueJeans

BlueJeans 8.9
Based on 20 answers
Been using it for a long time, so familiarity with the platform helps. I have already pointed out a few things that I like about BlueJeans which I do not find in other competing platforms. HOWEVER, I do use some other platforms on occasion when I need features BlueJeans does not offer. I will not give up BlueJeans for another platform just yet. That being said, BlueJeans needs to get back to innovating, as it once did, rather than increasingly lag behind in features that are becoming more and more important in today's (and tomorrow's post-pandemic) world.
Vipin Khanna | TrustRadius Reviewer

Usability

Adobe Connect

Adobe Connect 9.0
Based on 5 answers
As sophisticated a product as Adobe Connect, the ease of use is outstanding. In my experience, even a user with very little knowledge of Adobe Connect can begin using and even leading sessions with very little training to get started with the basic features. Additional training is needed to become comfortable with the number of available features, but learning curve even for those is no steeper than would normally be expected from similar software.
Sean McCarty | TrustRadius Reviewer

BlueJeans

BlueJeans 8.8
Based on 210 answers
I don't have much experience of joining a meeting from an attendee of someone else's. As for joining a meeting I've created, it's very easy. For recurring meetings, I find the meeting in my list, and if it's near the time to start, there will be a "Join" button, and I just push that. After that, it gives me the options for joining -- video, audio, phone, screen share only. It remembers my previous choices, so mostly I just can click by that. As for attendees joining, there do seem to be connection problems from time to time and people have to log off and come back on, but we had that trouble with GoToMeeting also. Being able to mute attendees is much better in BlueJeans. When we had GoToMeeting, I constantly had problems with people joining by phone incorrectly, such that they didn't even show up in the meeting list and thus I couldn't mute them when needed.
J Lee Harshbarger | TrustRadius Reviewer

Reliability and Availability

Adobe Connect

Adobe Connect 5.5
Based on 1 answer
No answer on this topic is available.

BlueJeans

BlueJeans 9.7
Based on 5 answers
BlueJeans if usually available when we need it. We have used it on holidays, on weekends, and at all times of days with no problem. BlueJeans is also very communicative when there are issues affecting availability....
Marcus Manderson | TrustRadius Reviewer

Performance

Adobe Connect

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 9.6
Based on 5 answers
Everything worked very well
Anonymous | TrustRadius Reviewer

Support Rating

Adobe Connect

Adobe Connect 7.0
Based on 4 answers
No isues and any issues seems to get resolved.
Anonymous | TrustRadius Reviewer

BlueJeans

BlueJeans 9.3
Based on 24 answers
There has been some downside in terms of response but cant really fault heavily because it is expected when a large volume of users need help but there can only be so many people to assist. On the other hand the support team is very helpful in that they are willing and able to jump in your admin control panels and help host a meeting with you to troubleshoot issues or just make things go smoothly
Anonymous | TrustRadius Reviewer

Online Training

Adobe Connect

Adobe Connect 7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford | TrustRadius Reviewer

BlueJeans

BlueJeans 8.9
Based on 2 answers
It is straight forward and easy to understand
Marcus Manderson | TrustRadius Reviewer

Implementation Rating

Adobe Connect

Adobe Connect 7.9
Based on 8 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
Anonymous | TrustRadius Reviewer

BlueJeans

BlueJeans 8.6
Based on 23 answers
It didn't take long to learn how to use BlueJeans. There was no formal training when we rolled it out entirely to our team. Talking with my team and other coworkers helped a ton learning how to fully utilize BlueJeans and get the most out of it. Again, we were told the old system would expire, and to use BlueJeans moving forward. I don't remember formal trainings or implementation plan, but it was not necessary anyways :)
Anonymous | TrustRadius Reviewer

Alternatives Considered

Adobe Connect

I prefer Adobe Connect's slide sharing and recording/playback features to either Zoom or GoToMeeting(GTM). GTM is good for meetings where the majority of the group is onsite and needs to conference in only a few remote participants, and Zoom is great for video chats. It's really a case of knowing your products and audience, and Adobe Connect has worked great for the majority of our team's needs.
Shannon Davis | TrustRadius Reviewer

BlueJeans

I chose BlueJeans for the integration with Polycom and Cisco Room systems. The audio quality and Dolby rooms have kept us with the service.
Anonymous | TrustRadius Reviewer

Scalability

Adobe Connect

Adobe Connect 5.0
Based on 1 answer
No answer on this topic is available.

BlueJeans

BlueJeans 9.9
Based on 4 answers
more people in our organization have been using it and appears to have no problems.I think there is a max attendee limit but if that is removed, that would be even better
Anonymous | TrustRadius Reviewer

Return on Investment

Adobe Connect

  • On a positive note, I believe this has increased the scores of agents in a way that is influential and it shows. Getting immediate answers for problems plaguing our agents is first and foremost in making sure that we are not only addressing the vendors needs, but the customer's as well. We have used other platforms in the past. This has a far better impact on our overall numbers, I believe, as well as employee success and confidence.
  • Negative impacts by employees and affecting overall numbers in the company may be attributed to the lag or "boot" when agents are removed from the room without warning. This can cause confidence of agents to plummet and leave them without any support.
Shauna Stermer | TrustRadius Reviewer

BlueJeans

  • Using video conferencing makes it much easier to discuss complicated technical designs with my team.
  • Using BlueJeans makes meetings with our design team easier because we can screen share.
  • Using BlueJeans makes remote interviewing easier because we can send a meeting link to them in order to speak face to face and do remote testing.
Anonymous | TrustRadius Reviewer

Pricing Details

Adobe Connect

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Adobe Connect Editions & Modules

Edition
Small MeetingsFree1
Meetings$502
Webinars & Learning$1302
  1. Forever free for up to 3 participants
  2. per host/per month
Additional Pricing Details

BlueJeans

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

BlueJeans Editions & Modules

Edition
Meetings - Standard$9.991
Meetings - Pro$13.991
Meetings - EnterpriseContact Sales
Events - Video Webinars 100 Attendees$83.003
Events - Video Webinars 200 Attendees$313.003
Events - Video Webinars 500 Attendees$499.003
Events - Large Scale Events (Up to 50k Attendees)Custom Quote
Gateway for Teams - Per Room Plan$99.005
  1. per month
  2. per month
  3. *per month
Additional Pricing Details
*Custom pricing for more than 20 rooms.

Rating Summary

Likelihood to Recommend

Adobe Connect
7.9
BlueJeans
8.7

Likelihood to Renew

Adobe Connect
10.0
BlueJeans
8.9

Usability

Adobe Connect
9.0
BlueJeans
8.8

Reliability and Availability

Adobe Connect
5.5
BlueJeans
9.7

Performance

Adobe Connect
BlueJeans
9.6

Support Rating

Adobe Connect
7.0
BlueJeans
9.3

Online Training

Adobe Connect
7.5
BlueJeans
8.9

Implementation Rating

Adobe Connect
7.9
BlueJeans
8.6

Scalability

Adobe Connect
5.0
BlueJeans
9.9

Add comparison