What users are saying about
Top Rated
331 Ratings
Top Rated
331 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.7 out of 100

Likelihood to Recommend

Adobe Connect

If you're looking for just a basic meeting tool, there are cheaper ones (like Zoom) that will do the trick just fine. Where Adobe Connect shines is when you're looking for a virtual training tool, because of its more robust feature set and the fact that you can set up room layouts ahead of time and reuse them and because of the available add-ons, which can help make learning more engaging. (In fact, on that engagement front, I believe you can also present learners with interactive quizzes, etc., if you create them in another Adobe tool, like Presenter or Captivate.)
Laura Gillenwater | TrustRadius Reviewer

Cisco Webex Contact Center

Cisco Webex Contact Center being a cloud option resolves the infrastructure required to have a dedicated VPN solution for agents to connect and log in to resources, carrier equipment for PSTN outbound calls/customer inbound calls, hardware, and software maintenance. Provides an easier solution for current COVID-19 conditions for agents to work remotely, just utilizing home internet and phone.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
7.6
Cisco Webex Contact Center
High quality audio
Adobe Connect
8.0
Cisco Webex Contact Center
High quality video
Adobe Connect
7.8
Cisco Webex Contact Center
Low bandwidth requirements
Adobe Connect
7.1
Cisco Webex Contact Center
Mobile support
Adobe Connect
7.6
Cisco Webex Contact Center

Screen Sharing

Adobe Connect
8.8
Cisco Webex Contact Center
Desktop sharing
Adobe Connect
8.7
Cisco Webex Contact Center
Whiteboards
Adobe Connect
8.9
Cisco Webex Contact Center

Online Meetings / Events

Adobe Connect
7.9
Cisco Webex Contact Center
Calendar integration
Adobe Connect
8.0
Cisco Webex Contact Center
Meeting initiation
Adobe Connect
8.1
Cisco Webex Contact Center
Integrates with social media
Adobe Connect
6.0
Cisco Webex Contact Center
Record meetings / events
Adobe Connect
8.4
Cisco Webex Contact Center
Slideshows
Adobe Connect
9.0
Cisco Webex Contact Center

Online Events Collaboration

Adobe Connect
9.0
Cisco Webex Contact Center
Live chat
Adobe Connect
9.0
Cisco Webex Contact Center
Audience polling
Adobe Connect
9.0
Cisco Webex Contact Center
Q&A
Adobe Connect
9.1
Cisco Webex Contact Center

Online Events Security

Adobe Connect
8.4
Cisco Webex Contact Center
User authentication
Adobe Connect
8.5
Cisco Webex Contact Center
Participant roles & permissions
Adobe Connect
8.7
Cisco Webex Contact Center
Confidential attendee list
Adobe Connect
8.1
Cisco Webex Contact Center

Contact Center Software

Adobe Connect
Cisco Webex Contact Center
7.3
Agent dashboard
Adobe Connect
Cisco Webex Contact Center
5.9
Validate callers
Adobe Connect
Cisco Webex Contact Center
8.6
Outbound response
Adobe Connect
Cisco Webex Contact Center
8.2
Call forwarding
Adobe Connect
Cisco Webex Contact Center
9.1
Click-to-call (CTC)
Adobe Connect
Cisco Webex Contact Center
8.2
Warm transfer
Adobe Connect
Cisco Webex Contact Center
5.9
Predictive dialing
Adobe Connect
Cisco Webex Contact Center
7.3
Interactive voice response
Adobe Connect
Cisco Webex Contact Center
9.1
REST APIs
Adobe Connect
Cisco Webex Contact Center
9.1
Call scripts
Adobe Connect
Cisco Webex Contact Center
5.0
Call tracking
Adobe Connect
Cisco Webex Contact Center
6.4
Multichannel integration
Adobe Connect
Cisco Webex Contact Center
5.9
CRM software integration
Adobe Connect
Cisco Webex Contact Center
6.4

Workforce Optimization (WFO)

Adobe Connect
Cisco Webex Contact Center
7.9
Inbound call routing
Adobe Connect
Cisco Webex Contact Center
9.1
Omnichannel inbound routing
Adobe Connect
Cisco Webex Contact Center
7.7
Recording
Adobe Connect
Cisco Webex Contact Center
5.5
Quality management
Adobe Connect
Cisco Webex Contact Center
9.1
Call analytics
Adobe Connect
Cisco Webex Contact Center
5.9
Historical reporting
Adobe Connect
Cisco Webex Contact Center
6.4
Live reporting
Adobe Connect
Cisco Webex Contact Center
9.1
Customer surveys
Adobe Connect
Cisco Webex Contact Center
9.1
Customer interaction analytics
Adobe Connect
Cisco Webex Contact Center
9.1

Pros

Adobe Connect

  • The ability to customize your screen layouts. making each classroom unique.
  • Bandwidth and connectivity. Many other webinar platforms have limitations of how many users can attend with cameras. Adobe has no limit on how many users can join a meeting and stream live an HD quality camera. This feature makes the platform a true virtual classroom.
  • Low cost. The pricing for a license is surprisingly affordable. Adobe has demonstrated great customer support as well. they offer other services - like having a tech expert available to assist with new users having any type of issues.
Anonymous | TrustRadius Reviewer

Cisco Webex Contact Center

  • Installation was very difficult.
  • I am reluctant to bring another department on board.
Randall Crumm | TrustRadius Reviewer

Cons

Adobe Connect

  • For some add-ins the functionality was limited - had problem with the PowerPoint slideshow feature. It did not always display properly as you progressed in slides.
  • Some of the features were not compatible with phones. For example, Some participants were using phones to participate in class and the features were not compatible. There was no way to test the feature compatibility with different platforms. You create something beautiful for your trainees and you are unable to use.
  • The price points were not very flexible. I had limited needs and I was paying a higher price tag than I should for what I needed. They should be more flexible with pricing based on features needed.
  • Downloading recordings was a HUGE pain in the neck. Most of the training conducted lasted 3 hours or more. I felt like I was being punished to have to play back the entire presentation to download the recording.
Doreen Giles | TrustRadius Reviewer

Cisco Webex Contact Center

  • WebRTC option to answer call right out of the browser is a sought after option.
  • Hybrid model with on-prem contact center with more reporting options
  • CTI integration for granular control of call with Cisco Webex Teams Client
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Adobe Connect

Adobe Connect 10.0
Based on 27 answers
The longer you use Adobe Connect, the longer you are likely to use it. Because you can build more and more resources over time, creating rooms that you re-use, recorded content you can repurpose, and tools that form the basis of ever increasing productivity, the more you use Connect, the more productive you become. Unlike competing products where, with every meeting you essentially start over -- setting up your resources for each meeting -- in my Connect rooms, I have highly tuned tools to accomplish my knowledge transfer goals. When I want to conduct another session - I send a link out to the appropriate room and instantly we are all focusing on getting a job done together. This ability of Adobe Connect to make you productive at an ever quickening rate is a competitive advantage
Anonymous | TrustRadius Reviewer

Cisco Webex Contact Center

No score
No answers yet
No answers on this topic

Usability

Adobe Connect

Adobe Connect 9.0
Based on 5 answers
As sophisticated a product as Adobe Connect, the ease of use is outstanding. In my experience, even a user with very little knowledge of Adobe Connect can begin using and even leading sessions with very little training to get started with the basic features. Additional training is needed to become comfortable with the number of available features, but learning curve even for those is no steeper than would normally be expected from similar software.
Sean McCarty | TrustRadius Reviewer

Cisco Webex Contact Center

No score
No answers yet
No answers on this topic

Support Rating

Adobe Connect

Adobe Connect 7.0
Based on 4 answers
No isues and any issues seems to get resolved.
Anonymous | TrustRadius Reviewer

Cisco Webex Contact Center

No score
No answers yet
No answers on this topic

Online Training

Adobe Connect

Adobe Connect 7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford | TrustRadius Reviewer

Cisco Webex Contact Center

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Connect

Adobe Connect 7.9
Based on 8 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
Anonymous | TrustRadius Reviewer

Cisco Webex Contact Center

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Connect

I prefer Adobe Connect's slide sharing and recording/playback features to either Zoom or GoToMeeting(GTM). GTM is good for meetings where the majority of the group is onsite and needs to conference in only a few remote participants, and Zoom is great for video chats. It's really a case of knowing your products and audience, and Adobe Connect has worked great for the majority of our team's needs.
Shannon Davis | TrustRadius Reviewer

Cisco Webex Contact Center

Hindsight is 20/20, and I think we should have probably gone to Five9.
Randall Crumm | TrustRadius Reviewer

Return on Investment

Adobe Connect

  • On a positive note, I believe this has increased the scores of agents in a way that is influential and it shows. Getting immediate answers for problems plaguing our agents is first and foremost in making sure that we are not only addressing the vendors needs, but the customer's as well. We have used other platforms in the past. This has a far better impact on our overall numbers, I believe, as well as employee success and confidence.
  • Negative impacts by employees and affecting overall numbers in the company may be attributed to the lag or "boot" when agents are removed from the room without warning. This can cause confidence of agents to plummet and leave them without any support.
Shauna Stermer | TrustRadius Reviewer

Cisco Webex Contact Center

  • Webex Contact Center will save us on maintenance
  • No datacenter footprint
  • No maintenance to be scheduled in-house, which saves our resources and time
Anonymous | TrustRadius Reviewer

Pricing Details

Adobe Connect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Connect
7.9
Cisco Webex Contact Center
5.9

Likelihood to Renew

Adobe Connect
10.0
Cisco Webex Contact Center

Usability

Adobe Connect
9.0
Cisco Webex Contact Center

Reliability and Availability

Adobe Connect
5.5
Cisco Webex Contact Center

Support Rating

Adobe Connect
7.0
Cisco Webex Contact Center

Online Training

Adobe Connect
7.5
Cisco Webex Contact Center

Implementation Rating

Adobe Connect
7.9
Cisco Webex Contact Center

Scalability

Adobe Connect
5.0
Cisco Webex Contact Center

Add comparison