What users are saying about

Adobe Connect

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288 Ratings

ConnectWise Control

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Top Rated
793 Ratings

Adobe Connect

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288 Ratings
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Score 7.6 out of 101

ConnectWise Control

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Top Rated
793 Ratings
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Score 8.5 out of 101

Add comparison

Likelihood to Recommend

Adobe Connect

If communicating with 30-90 agents in the virtual world, Adobe Connect definitely allows for the communication in a simplified environment. For example, f you have 30 agents taking calls, this program offers a way for agents to communicate. If questions are needed answered, the hosts have the ability to pose those questions and get answers from the group. In a smaller group, this may be a bit of overkill and may not be needed. Large groups of 75-100 would create and environment that is less appropriate as there are to many people asking questions and not receiving answers. This amount of people in one room may get lost in the confusion.
Shauna Stermer profile photo

ConnectWise Control

ConnectWise has worked for every application we have used it on. I use it for troubleshooting of remote computers as well as for employees who need to log in remotely. The interface works equally well for control of Mac and PC and it doesn't really matter which is controlling which (there are a few quirks, though).
Brad Orfall profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
6.9
ConnectWise Control
High quality audio
Adobe Connect
8.1
ConnectWise Control
High quality video
Adobe Connect
7.6
ConnectWise Control
Low bandwidth requirements
Adobe Connect
5.9
ConnectWise Control
Mobile support
Adobe Connect
6.1
ConnectWise Control

Screen Sharing

Adobe Connect
8.8
ConnectWise Control
Desktop sharing
Adobe Connect
8.8
ConnectWise Control
Whiteboards
Adobe Connect
8.7
ConnectWise Control

Online Meetings / Events

Adobe Connect
8.3
ConnectWise Control
Calendar integration
Adobe Connect
8.2
ConnectWise Control
Meeting initiation
Adobe Connect
8.0
ConnectWise Control
Integrates with social media
Adobe Connect
7.7
ConnectWise Control
Record meetings / events
Adobe Connect
8.8
ConnectWise Control
Slideshows
Adobe Connect
8.9
ConnectWise Control

Online Events Collaboration

Adobe Connect
8.9
ConnectWise Control
Live chat
Adobe Connect
9.0
ConnectWise Control
Audience polling
Adobe Connect
9.2
ConnectWise Control
Q&A
Adobe Connect
8.5
ConnectWise Control

Online Events Security

Adobe Connect
8.6
ConnectWise Control
User authentication
Adobe Connect
8.4
ConnectWise Control
Participant roles & permissions
Adobe Connect
8.5
ConnectWise Control
Confidential attendee list
Adobe Connect
9.0
ConnectWise Control

Remote Administration

Adobe Connect
ConnectWise Control
8.2
Screen sharing
Adobe Connect
ConnectWise Control
9.1
File transfer
Adobe Connect
ConnectWise Control
8.6
Instant message
Adobe Connect
ConnectWise Control
8.4
Secure remote access with Smart Card authentication
Adobe Connect
ConnectWise Control
7.4
Access to sleeping/powered-off computers
Adobe Connect
ConnectWise Control
7.0
Over-the-Internet remote session
Adobe Connect
ConnectWise Control
8.8
Initiate remote control from mobile
Adobe Connect
ConnectWise Control
7.4
Remote management of servers & workstations
Adobe Connect
ConnectWise Control
8.9
Remote Active Directory® management
Adobe Connect
ConnectWise Control
8.2
Centralized management dashboard
Adobe Connect
ConnectWise Control
8.7
Session record
Adobe Connect
ConnectWise Control
8.4
Annotations
Adobe Connect
ConnectWise Control
7.9
Monitoring and Alerts
Adobe Connect
ConnectWise Control
7.4
Multi-platform remote control
Adobe Connect
ConnectWise Control
8.6

Pros

  • All of my Adobe presentations look extremely professional. The ability to import files that I've created in other programs allows me to utilize different design tools and bring their best elements with me.
  • Breakout rooms are excellent for taking a large class and separating them into smaller groups where they can collaborate and then come back to the large group experience. This is vital for us in building a virtual learning space that people are actively engaged in.
  • Simple interface for starting cameras and microphones. We've used some other products that needed their own manual for turning on a webcam. This is a simple click and even provides a preview before anything goes live. This is in addition to a splash screen when you enter a meeting that will walk all new users through the process, saving the presenters time.
Zach Wasson profile photo
  • The number one reason we use CWC is due to its ability to stay connected fluidly and quickly. I can hop in/out of a desktop in a second or two, whereas other remote software tends to be slow to connect or loses mouse tracking and clicks.
  • Its support for multiple monitors is also the best I've seen implemented. A triple monitor setup is not an issue. You can view all three in one window, or control click each individual monitor and assign a full size window to each of your monitors.
  • The free plugins available are also a big help. The ability to run commands remotely as well as start/stop services, kill processes, uninstall software, wake machines, chat with the user and record the session is nice, especially since the web interface tends to be quite responsive.
  • Pricing is good even if you are a single technician. You don't pay per machine unless you specifically want to.
Mike Vaughan profile photo

Cons

  • Adobe Connect is very deep and very broad. It is not for someone who is looking for a simple chat client. Occasionally I will find someone who wants just one button to push to make the product go. Adobe Connect isn't like that. It is the "grown ups' product" and it has very deep capabilities.
  • Adobe Connect is modular -- each module has a specific function that maps to use case business needs. This depth is often a little confusing at first, because each module has its own learning curve. At the end of the day, it is a very good thing, but you need to plan a little time to get familiar with what the modules you have purchased do, because they are deep.
  • Adobe Connect has the ability to do quite advanced, powerful things. The flip side of this is that you need to be an adult about choosing what you are going to inflict on your audience. For example, you can conduct very highly engaging sessions with interactive elements that are respectful of your audience's bandwidth. Or you can be an absolute boor and force your audience to need a 1 Meg internet connection to have a good experience. But you need to be an adult and make good choices. In a way, this is the flip side of power -- you have to use it responsibly. Other products that don't do very much solve this problem quite differently -- they prevent you from doing anything substantive that could consume too much bandwidth. Of course, that is a primary reason people move up to Adobe Connect -- because they want something better.
No photo available
  • Graphic interface is pretty good, but there is always room for improvement
  • Would be nice to have an easy way to zoom to a portion of the remote computer's screen for a more detailed view
Robert Sampson, AIA profile photo

Likelihood to Renew

Adobe Connect10.0
Based on 27 answers
Given our recent success with Adobe Connect in deploying enterprise-wide training solutions and our subsequent investment in on-boarding designers and facilitators to deploy additional projects using it, I can see no reason we would not renew or change to another provider at this time. While Adobe Connect is a sophisticated solution, the learning curve is not nearly as steep comparable to other products, which has helped us quickly expand our use of it across the company.
Sean McCarty profile photo
ConnectWise Control8.6
Based on 31 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley profile photo

Usability

Adobe Connect9.0
Based on 5 answers
As sophisticated a product as Adobe Connect, the ease of use is outstanding. In my experience, even a user with very little knowledge of Adobe Connect can begin using and even leading sessions with very little training to get started with the basic features. Additional training is needed to become comfortable with the number of available features, but learning curve even for those is no steeper than would normally be expected from similar software.
Sean McCarty profile photo
ConnectWise Control8.4
Based on 25 answers
While the desktop client is great. The mobile client is lacking. Controlling it is difficult compared to Microsoft Remote Desktop.
Michael Beals profile photo

Reliability and Availability

Adobe Connect5.5
Based on 1 answer
No answer on this topic is available.
ConnectWise Control9.1
Based on 2 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura profile photo

Performance

No score
No answers yet
No answers on this topic
ConnectWise Control8.6
Based on 6 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey profile photo

Support

Adobe Connect7.0
Based on 2 answers
No isues and any issues seems to get resolved.
No photo available
ConnectWise Control8.5
Based on 46 answers
Great product, use it daily with a second support staff. Would love to see this expanded with other systems such as Slack or other collaboration software where a user can easily share their screen, do a conference or access another users screen quickly and easily. This isn't the most friendly for "non-techy" people when comparing to Slack's ScreenShare solution but it works very well with our use case scenarios
Craig Lockley profile photo

Online Training

Adobe Connect7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford profile photo
ConnectWise Control7.7
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd profile photo

Implementation

Adobe Connect7.9
Based on 4 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
No photo available
ConnectWise Control8.2
Based on 16 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley profile photo

Alternatives Considered

We found that WebEx was 'flat' when it came to training for extended periods of time. Deeper interactions created by AC with the course content, the instructors and, ultimately, with the students creates a successful class. A successful class means students that have been exposed to (in our case) intensely complex & technical content that wasn't hampered by stupid technical failures & lack of features. For example: in WebEx, when the Host dropped off, the classroom would get torn-down with it. It was a mad-scramble to get the classroom back up, and somehow notify the attendees that they can 'dial back in', etc. Additionally, the WebEx 'cloud' for course content storage & subsequent access wasn't as rich, or as flexible as AC's, and we found that our CDT release management team couldn't integrate their processes easily with WebEx, and therefore we regularly ran into inconsistencies in versions delivered.
Maximus Mednick profile photo
Significantly cheaper and stronger solution in comparison to TeamViewer or LogMeIn Pro. LogMeIn had terrible support and tried to bill for extras over and over. They increased costs covertly and simply billed my credit card without permission. TeamViewer solution is far more expensive and updates aren't always included in your yearly dues.
Chad Romanick profile photo

Scalability

Adobe Connect5.0
Based on 1 answer
No answer on this topic is available.
ConnectWise Control8.5
Based on 14 answers
As far as I can see there are no real barriers to scaling up - as and when we need more subscriptions, we can add them in with no negative impact to the existing way that we're using the tool
Michael Dodd profile photo

Return on Investment

  • This software has provided an opportunity for the reduction of travel time for meeting attendees therefore, saving on travel costs.
Sandi Ols profile photo
  • Quickly provide support to your clients without the need to go onsite.
  • Multiple sessions allow you to work on more than one workstation at a time. This is especially useful if you are doing the same task on multiple machines. This saves you time and your client's money.
Darin Haysley profile photo

Screenshots

Pricing Details

Adobe Connect

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Adobe Connect More Information

ConnectWise Control

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

ConnectWise Control More Information