What users are saying about
Top Rated
331 Ratings
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240 Ratings
Top Rated
331 Ratings
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Score 7.6 out of 100

Genesys Cloud

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240 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Adobe Connect

If you're looking for just a basic meeting tool, there are cheaper ones (like Zoom) that will do the trick just fine. Where Adobe Connect shines is when you're looking for a virtual training tool, because of its more robust feature set and the fact that you can set up room layouts ahead of time and reuse them and because of the available add-ons, which can help make learning more engaging. (In fact, on that engagement front, I believe you can also present learners with interactive quizzes, etc., if you create them in another Adobe tool, like Presenter or Captivate.)
Laura Gillenwater | TrustRadius Reviewer

Genesys Cloud

It is a great option for someone looking for a fully functional system, that is cloud based, and has lots of features. It can be used for inbound and outbound, as well as replace a standard PBX. It is easier to adopt, and less up front financial commitment than on premises systems.This might not suit a company that requires fine tuned granularity of permissions and controls, or some more specific features that are present in something like Genesys Pure Connect Cloud.
Kristopher Kauth | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
7.6
Genesys Cloud
High quality audio
Adobe Connect
8.0
Genesys Cloud
High quality video
Adobe Connect
7.8
Genesys Cloud
Low bandwidth requirements
Adobe Connect
7.1
Genesys Cloud
Mobile support
Adobe Connect
7.6
Genesys Cloud

Screen Sharing

Adobe Connect
8.8
Genesys Cloud
Desktop sharing
Adobe Connect
8.7
Genesys Cloud
Whiteboards
Adobe Connect
8.9
Genesys Cloud

Online Meetings / Events

Adobe Connect
7.9
Genesys Cloud
Calendar integration
Adobe Connect
8.0
Genesys Cloud
Meeting initiation
Adobe Connect
8.1
Genesys Cloud
Integrates with social media
Adobe Connect
6.0
Genesys Cloud
Record meetings / events
Adobe Connect
8.4
Genesys Cloud
Slideshows
Adobe Connect
9.0
Genesys Cloud

Online Events Collaboration

Adobe Connect
9.0
Genesys Cloud
Live chat
Adobe Connect
9.0
Genesys Cloud
Audience polling
Adobe Connect
9.0
Genesys Cloud
Q&A
Adobe Connect
9.1
Genesys Cloud

Online Events Security

Adobe Connect
8.4
Genesys Cloud
User authentication
Adobe Connect
8.5
Genesys Cloud
Participant roles & permissions
Adobe Connect
8.7
Genesys Cloud
Confidential attendee list
Adobe Connect
8.1
Genesys Cloud

Contact Center Software

Adobe Connect
Genesys Cloud
8.3
Agent dashboard
Adobe Connect
Genesys Cloud
8.1
Validate callers
Adobe Connect
Genesys Cloud
7.2
Outbound response
Adobe Connect
Genesys Cloud
8.1
Call forwarding
Adobe Connect
Genesys Cloud
7.6
Click-to-call (CTC)
Adobe Connect
Genesys Cloud
9.1
Warm transfer
Adobe Connect
Genesys Cloud
8.8
Predictive dialing
Adobe Connect
Genesys Cloud
7.5
Interactive voice response
Adobe Connect
Genesys Cloud
8.7
REST APIs
Adobe Connect
Genesys Cloud
8.6
Call scripts
Adobe Connect
Genesys Cloud
8.3
Call tracking
Adobe Connect
Genesys Cloud
8.9
Multichannel integration
Adobe Connect
Genesys Cloud
8.7
CRM software integration
Adobe Connect
Genesys Cloud
7.6

Workforce Optimization (WFO)

Adobe Connect
Genesys Cloud
8.3
Inbound call routing
Adobe Connect
Genesys Cloud
8.5
Omnichannel inbound routing
Adobe Connect
Genesys Cloud
8.7
Recording
Adobe Connect
Genesys Cloud
8.5
Quality management
Adobe Connect
Genesys Cloud
8.3
Call analytics
Adobe Connect
Genesys Cloud
8.7
Historical reporting
Adobe Connect
Genesys Cloud
8.4
Live reporting
Adobe Connect
Genesys Cloud
8.5
Customer surveys
Adobe Connect
Genesys Cloud
7.3
Customer interaction analytics
Adobe Connect
Genesys Cloud
8.1

Pros

Adobe Connect

  • The ability to customize your screen layouts. making each classroom unique.
  • Bandwidth and connectivity. Many other webinar platforms have limitations of how many users can attend with cameras. Adobe has no limit on how many users can join a meeting and stream live an HD quality camera. This feature makes the platform a true virtual classroom.
  • Low cost. The pricing for a license is surprisingly affordable. Adobe has demonstrated great customer support as well. they offer other services - like having a tech expert available to assist with new users having any type of issues.
Anonymous | TrustRadius Reviewer

Genesys Cloud

  • Genesys Cloud eases communication through its excellent features of voice calls, direct chatting, emailing and text messaging.
  • The support team is always ready to assist you whenever you are stack in using this application 24/7.
  • Genesys Cloud can be accessed through various computer platforms Windows and Mac and mobile operating systems such as Android and iOS. The application is therefore flexible since you can access it anywhere from any device.
Alex Cyrus | TrustRadius Reviewer

Cons

Adobe Connect

  • For some add-ins the functionality was limited - had problem with the PowerPoint slideshow feature. It did not always display properly as you progressed in slides.
  • Some of the features were not compatible with phones. For example, Some participants were using phones to participate in class and the features were not compatible. There was no way to test the feature compatibility with different platforms. You create something beautiful for your trainees and you are unable to use.
  • The price points were not very flexible. I had limited needs and I was paying a higher price tag than I should for what I needed. They should be more flexible with pricing based on features needed.
  • Downloading recordings was a HUGE pain in the neck. Most of the training conducted lasted 3 hours or more. I felt like I was being punished to have to play back the entire presentation to download the recording.
Doreen Giles | TrustRadius Reviewer

Genesys Cloud

  • Support is not that great. If you call in a code red, they will give you your full attention but other tickets are not handled that fast.
  • Recordings are not as reliable as some other platforms. If I have to grade it, way better then NICE Engage but worse then Calabrio AQM.
  • You do get a good amount of small user-level tickets due to minor flaws in the platform.
Usama Ahmed | TrustRadius Reviewer

Likelihood to Renew

Adobe Connect

Adobe Connect 10.0
Based on 27 answers
The longer you use Adobe Connect, the longer you are likely to use it. Because you can build more and more resources over time, creating rooms that you re-use, recorded content you can repurpose, and tools that form the basis of ever increasing productivity, the more you use Connect, the more productive you become. Unlike competing products where, with every meeting you essentially start over -- setting up your resources for each meeting -- in my Connect rooms, I have highly tuned tools to accomplish my knowledge transfer goals. When I want to conduct another session - I send a link out to the appropriate room and instantly we are all focusing on getting a job done together. This ability of Adobe Connect to make you productive at an ever quickening rate is a competitive advantage
Anonymous | TrustRadius Reviewer

Genesys Cloud

Genesys Cloud 8.5
Based on 9 answers
The cost increase is now the same as other companies offering more.
Michael Haddad | TrustRadius Reviewer

Usability

Adobe Connect

Adobe Connect 9.0
Based on 5 answers
As sophisticated a product as Adobe Connect, the ease of use is outstanding. In my experience, even a user with very little knowledge of Adobe Connect can begin using and even leading sessions with very little training to get started with the basic features. Additional training is needed to become comfortable with the number of available features, but learning curve even for those is no steeper than would normally be expected from similar software.
Sean McCarty | TrustRadius Reviewer

Genesys Cloud

Genesys Cloud 7.9
Based on 28 answers
As I have been saying Genesys Cloud is a great / powerful tool. I have some users that just took off with the application and are off and running. Unfortunately I had some other users struggling with the application but this was just a learning curve and each day the users are getting more comfortable using the application and this would have been true with any phone solution that we installed.
Ronnie Knight | TrustRadius Reviewer

Reliability and Availability

Adobe Connect

Adobe Connect 5.5
Based on 1 answer
No answer on this topic is available.

Genesys Cloud

Genesys Cloud 8.5
Based on 3 answers
Initially we had some issues but as stated prior that has gotten much better under the Genesys brand.
Raymond Richardson | TrustRadius Reviewer

Performance

Adobe Connect

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.5
Based on 3 answers
Some delays with reports loading from time to time but other than that no major issues.
Raymond Richardson | TrustRadius Reviewer

Support Rating

Adobe Connect

Adobe Connect 7.0
Based on 4 answers
No isues and any issues seems to get resolved.
Anonymous | TrustRadius Reviewer

Genesys Cloud

Genesys Cloud 6.5
Based on 94 answers
When deployed, there are some times issues where you need to contact official support. During my experience, I had issues with a couple of my customers regarding the device. Genesys' support does replace the device after a lot of validations and the shipping time is a headache for us as it takes a lot of time to come from the US to Saudi Arabia. This could be improved.
Teja DSV | TrustRadius Reviewer

In-Person Training

Adobe Connect

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.2
Based on 1 answer
It was great. Interactive Intelligence Personnel made numerous trips to our corporate office.
Raymond Richardson | TrustRadius Reviewer

Online Training

Adobe Connect

Adobe Connect 7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford | TrustRadius Reviewer

Genesys Cloud

Genesys Cloud 7.3
Based on 3 answers
Architect and Data Actions are not well covered. That was my biggest gap after completing the training.mypurecloud.com modules and passing the certification exam.
James Riley | TrustRadius Reviewer

Implementation Rating

Adobe Connect

Adobe Connect 7.9
Based on 8 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
Anonymous | TrustRadius Reviewer

Genesys Cloud

Genesys Cloud 7.7
Based on 13 answers
It's a great tool, easy to deploy and implement.
Aarde Cosseboom | TrustRadius Reviewer

Alternatives Considered

Adobe Connect

I prefer Adobe Connect's slide sharing and recording/playback features to either Zoom or GoToMeeting(GTM). GTM is good for meetings where the majority of the group is onsite and needs to conference in only a few remote participants, and Zoom is great for video chats. It's really a case of knowing your products and audience, and Adobe Connect has worked great for the majority of our team's needs.
Shannon Davis | TrustRadius Reviewer

Genesys Cloud

We use also Genesys Engage on Premises. Both offer great customer experience but we choose Genesys Cloud on mid-sized businesses, because it is an incredibly fast solution that is entirely based on Cloud servers (AWS) and does not require hardware infrastructure. Genesys Engage on Premises is the best solution for large businesses that have their own datacenter and infrastructure support team.
Nikolaos Thermogiannis | TrustRadius Reviewer

Scalability

Adobe Connect

Adobe Connect 5.0
Based on 1 answer
No answer on this topic is available.

Genesys Cloud

Genesys Cloud 8.7
Based on 2 answers
Very easy to add contact centers being we just launched another center this month.
Raymond Richardson | TrustRadius Reviewer

Return on Investment

Adobe Connect

  • On a positive note, I believe this has increased the scores of agents in a way that is influential and it shows. Getting immediate answers for problems plaguing our agents is first and foremost in making sure that we are not only addressing the vendors needs, but the customer's as well. We have used other platforms in the past. This has a far better impact on our overall numbers, I believe, as well as employee success and confidence.
  • Negative impacts by employees and affecting overall numbers in the company may be attributed to the lag or "boot" when agents are removed from the room without warning. This can cause confidence of agents to plummet and leave them without any support.
Shauna Stermer | TrustRadius Reviewer

Genesys Cloud

  • We have had Genesys Cloud now for less than a year, so it is too early to comment on our overall business objectives. Shortly after deployment we did experience significant call audio issues which was caused by misconfiguration of our webRTC phone had a negative impact on our customer experience, however we worked through this and once it was resolved the product has started to deliver what it has set out to.
David Brewster | TrustRadius Reviewer

Screenshots

Pricing Details

Adobe Connect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Genesys Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Connect
7.9
Genesys Cloud
7.0

Likelihood to Renew

Adobe Connect
10.0
Genesys Cloud
8.5

Usability

Adobe Connect
9.0
Genesys Cloud
7.9

Reliability and Availability

Adobe Connect
5.5
Genesys Cloud
8.5

Performance

Adobe Connect
Genesys Cloud
8.5

Support Rating

Adobe Connect
7.0
Genesys Cloud
6.5

In-Person Training

Adobe Connect
Genesys Cloud
8.2

Online Training

Adobe Connect
7.5
Genesys Cloud
7.3

Implementation Rating

Adobe Connect
7.9
Genesys Cloud
7.7

Scalability

Adobe Connect
5.0
Genesys Cloud
8.7

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