What users are saying about
Top Rated
331 Ratings
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Top Rated
242 Ratings
Top Rated
331 Ratings
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Score 7.6 out of 100

LogMeIn Rescue

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Top Rated
242 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Adobe Connect

If you're looking for just a basic meeting tool, there are cheaper ones (like Zoom) that will do the trick just fine. Where Adobe Connect shines is when you're looking for a virtual training tool, because of its more robust feature set and the fact that you can set up room layouts ahead of time and reuse them and because of the available add-ons, which can help make learning more engaging. (In fact, on that engagement front, I believe you can also present learners with interactive quizzes, etc., if you create them in another Adobe tool, like Presenter or Captivate.)
Laura Gillenwater | TrustRadius Reviewer

LogMeIn Rescue

It's well suited for any IT Support organization. Tech support to repair computers. Support role for driver issues such as a printer, scanner, and other hardware. Helping to maintain corporate end-users. Maintaining a sales force that is on the road and not easily accessible. We use it to make firmware updates to copiers, set up drivers for printing, configuring email, and scan-to-folder.
Chip Berg | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
7.6
LogMeIn Rescue
High quality audio
Adobe Connect
8.0
LogMeIn Rescue
High quality video
Adobe Connect
7.8
LogMeIn Rescue
Low bandwidth requirements
Adobe Connect
7.1
LogMeIn Rescue
Mobile support
Adobe Connect
7.6
LogMeIn Rescue

Screen Sharing

Adobe Connect
8.8
LogMeIn Rescue
Desktop sharing
Adobe Connect
8.7
LogMeIn Rescue
Whiteboards
Adobe Connect
8.9
LogMeIn Rescue

Online Meetings / Events

Adobe Connect
7.9
LogMeIn Rescue
Calendar integration
Adobe Connect
8.0
LogMeIn Rescue
Meeting initiation
Adobe Connect
8.1
LogMeIn Rescue
Integrates with social media
Adobe Connect
6.0
LogMeIn Rescue
Record meetings / events
Adobe Connect
8.4
LogMeIn Rescue
Slideshows
Adobe Connect
9.0
LogMeIn Rescue

Online Events Collaboration

Adobe Connect
9.0
LogMeIn Rescue
Live chat
Adobe Connect
9.0
LogMeIn Rescue
Audience polling
Adobe Connect
9.0
LogMeIn Rescue
Q&A
Adobe Connect
9.1
LogMeIn Rescue

Online Events Security

Adobe Connect
8.4
LogMeIn Rescue
User authentication
Adobe Connect
8.5
LogMeIn Rescue
Participant roles & permissions
Adobe Connect
8.7
LogMeIn Rescue
Confidential attendee list
Adobe Connect
8.1
LogMeIn Rescue

Remote Administration

Adobe Connect
LogMeIn Rescue
8.4
Screen sharing
Adobe Connect
LogMeIn Rescue
9.6
File transfer
Adobe Connect
LogMeIn Rescue
8.6
Instant message
Adobe Connect
LogMeIn Rescue
8.3
Secure remote access with Smart Card authentication
Adobe Connect
LogMeIn Rescue
8.2
Access to sleeping/powered-off computers
Adobe Connect
LogMeIn Rescue
7.9
Over-the-Internet remote session
Adobe Connect
LogMeIn Rescue
9.1
Initiate remote control from mobile
Adobe Connect
LogMeIn Rescue
7.7
Remote management of servers & workstations
Adobe Connect
LogMeIn Rescue
8.9
Remote Active Directory® management
Adobe Connect
LogMeIn Rescue
8.2
Centralized management dashboard
Adobe Connect
LogMeIn Rescue
8.0
Session record
Adobe Connect
LogMeIn Rescue
8.8
Annotations
Adobe Connect
LogMeIn Rescue
8.5
Monitoring and Alerts
Adobe Connect
LogMeIn Rescue
7.4
Multi-platform remote control
Adobe Connect
LogMeIn Rescue
8.9

Pros

Adobe Connect

  • The ability to customize your screen layouts. making each classroom unique.
  • Bandwidth and connectivity. Many other webinar platforms have limitations of how many users can attend with cameras. Adobe has no limit on how many users can join a meeting and stream live an HD quality camera. This feature makes the platform a true virtual classroom.
  • Low cost. The pricing for a license is surprisingly affordable. Adobe has demonstrated great customer support as well. they offer other services - like having a tech expert available to assist with new users having any type of issues.
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

  • There is virtually no lag when using LogMeIn on a client's workstation.
  • The "start as a service" feature is very helpful for using it while UAC is enabled.
  • It typically requires fewer permissions to run on client workstations than other software.
Amber Lesperance | TrustRadius Reviewer

Cons

Adobe Connect

  • For some add-ins the functionality was limited - had problem with the PowerPoint slideshow feature. It did not always display properly as you progressed in slides.
  • Some of the features were not compatible with phones. For example, Some participants were using phones to participate in class and the features were not compatible. There was no way to test the feature compatibility with different platforms. You create something beautiful for your trainees and you are unable to use.
  • The price points were not very flexible. I had limited needs and I was paying a higher price tag than I should for what I needed. They should be more flexible with pricing based on features needed.
  • Downloading recordings was a HUGE pain in the neck. Most of the training conducted lasted 3 hours or more. I felt like I was being punished to have to play back the entire presentation to download the recording.
Doreen Giles | TrustRadius Reviewer

LogMeIn Rescue

  • Customer Prompting is way too complex. Requires too much of the average user to initiate a clean session.
  • Buggy issue for High DPI desktop settings and / or weir resolution settings
  • Sometimes chat windows becomes unusable and this also kills the ability to enter notes - need a way to edit notes after a session has ended.
Eric and Candace Strickler | TrustRadius Reviewer

Likelihood to Renew

Adobe Connect

Adobe Connect 10.0
Based on 27 answers
The longer you use Adobe Connect, the longer you are likely to use it. Because you can build more and more resources over time, creating rooms that you re-use, recorded content you can repurpose, and tools that form the basis of ever increasing productivity, the more you use Connect, the more productive you become. Unlike competing products where, with every meeting you essentially start over -- setting up your resources for each meeting -- in my Connect rooms, I have highly tuned tools to accomplish my knowledge transfer goals. When I want to conduct another session - I send a link out to the appropriate room and instantly we are all focusing on getting a job done together. This ability of Adobe Connect to make you productive at an ever quickening rate is a competitive advantage
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 8.9
Based on 15 answers
This is a solid product with the idea of getting a technician the data and interface in order to resolve issues for all types of computer support needs and levels via simple tools in a consistent manner. Would recommend this product to anyone looking to provide solutions to Help Desk access concerns and much more
Jason Segale | TrustRadius Reviewer

Usability

Adobe Connect

Adobe Connect 9.0
Based on 5 answers
As sophisticated a product as Adobe Connect, the ease of use is outstanding. In my experience, even a user with very little knowledge of Adobe Connect can begin using and even leading sessions with very little training to get started with the basic features. Additional training is needed to become comfortable with the number of available features, but learning curve even for those is no steeper than would normally be expected from similar software.
Sean McCarty | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 8.7
Based on 15 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle | TrustRadius Reviewer

Support Rating

Adobe Connect

Adobe Connect 7.0
Based on 4 answers
No isues and any issues seems to get resolved.
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 7.8
Based on 35 answers
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.
Dianna Farrell | TrustRadius Reviewer

Online Training

Adobe Connect

Adobe Connect 7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford | TrustRadius Reviewer

LogMeIn Rescue

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Connect

Adobe Connect 7.9
Based on 8 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 6.4
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

Adobe Connect

I prefer Adobe Connect's slide sharing and recording/playback features to either Zoom or GoToMeeting(GTM). GTM is good for meetings where the majority of the group is onsite and needs to conference in only a few remote participants, and Zoom is great for video chats. It's really a case of knowing your products and audience, and Adobe Connect has worked great for the majority of our team's needs.
Shannon Davis | TrustRadius Reviewer

LogMeIn Rescue

The only previous product we used before LogMeIn Rescue for this type of support situation, we would use Remote Desktop through Windows. This option is severely limited and didn't allow us to support remote users or those with different operating systems. LogMeIn Rescue auto configures the setup and makes connections quick and easy
Andrew Seavey | TrustRadius Reviewer

Return on Investment

Adobe Connect

  • On a positive note, I believe this has increased the scores of agents in a way that is influential and it shows. Getting immediate answers for problems plaguing our agents is first and foremost in making sure that we are not only addressing the vendors needs, but the customer's as well. We have used other platforms in the past. This has a far better impact on our overall numbers, I believe, as well as employee success and confidence.
  • Negative impacts by employees and affecting overall numbers in the company may be attributed to the lag or "boot" when agents are removed from the room without warning. This can cause confidence of agents to plummet and leave them without any support.
Shauna Stermer | TrustRadius Reviewer

LogMeIn Rescue

  • Without travel costs, I was able to recoup my investment in less than 3 months.
  • I am able to provide faster support to my customers without scheduling an onsite visit.
  • I only wish it would allow me to install hardware. That is the only thing I have to go onsite for anymore.
David Rowley | TrustRadius Reviewer

Pricing Details

Adobe Connect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LogMeIn Rescue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Connect
7.9
LogMeIn Rescue
8.4

Likelihood to Renew

Adobe Connect
10.0
LogMeIn Rescue
8.9

Usability

Adobe Connect
9.0
LogMeIn Rescue
8.7

Reliability and Availability

Adobe Connect
5.5
LogMeIn Rescue
9.1

Performance

Adobe Connect
LogMeIn Rescue
9.1

Support Rating

Adobe Connect
7.0
LogMeIn Rescue
7.8

Online Training

Adobe Connect
7.5
LogMeIn Rescue

Implementation Rating

Adobe Connect
7.9
LogMeIn Rescue
6.4

Scalability

Adobe Connect
5.0
LogMeIn Rescue
9.1

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