400 Ratings
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Score 7.4 out of 100
1 Rating
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Score 7 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    7.3

    Adobe Connect

    73%

    Lumen Unified Communications & Collaboration

    Feature Set Not Supported
    N/A
    Adobe Connect ranks higher in 4/4 features

    High quality audio

    7.5
    75%
    52 Ratings
    N/A
    0 Ratings

    High quality video

    7.5
    75%
    52 Ratings
    N/A
    0 Ratings

    Low bandwidth requirements

    7.2
    72%
    45 Ratings
    N/A
    0 Ratings

    Mobile support

    7.2
    72%
    34 Ratings
    N/A
    0 Ratings

    Screen Sharing

    8.3

    Adobe Connect

    83%

    Lumen Unified Communications & Collaboration

    Feature Set Not Supported
    N/A
    Adobe Connect ranks higher in 2/2 features

    Desktop sharing

    8.3
    83%
    53 Ratings
    N/A
    0 Ratings

    Whiteboards

    8.3
    83%
    44 Ratings
    N/A
    0 Ratings

    Online Meetings / Events

    7.7

    Adobe Connect

    77%

    Lumen Unified Communications & Collaboration

    Feature Set Not Supported
    N/A
    Adobe Connect ranks higher in 5/5 features

    Calendar integration

    7.6
    76%
    32 Ratings
    N/A
    0 Ratings

    Meeting initiation

    8.0
    80%
    46 Ratings
    N/A
    0 Ratings

    Integrates with social media

    7.3
    73%
    23 Ratings
    N/A
    0 Ratings

    Record meetings / events

    7.9
    79%
    49 Ratings
    N/A
    0 Ratings

    Slideshows

    7.5
    75%
    40 Ratings
    N/A
    0 Ratings

    Online Events Collaboration

    8.3

    Adobe Connect

    83%

    Lumen Unified Communications & Collaboration

    Feature Set Not Supported
    N/A
    Adobe Connect ranks higher in 3/3 features

    Live chat

    8.4
    84%
    52 Ratings
    N/A
    0 Ratings

    Audience polling

    8.1
    81%
    45 Ratings
    N/A
    0 Ratings

    Q&A

    8.3
    83%
    41 Ratings
    N/A
    0 Ratings

    Online Events Security

    8.0

    Adobe Connect

    80%

    Lumen Unified Communications & Collaboration

    Feature Set Not Supported
    N/A
    Adobe Connect ranks higher in 3/3 features

    User authentication

    7.8
    78%
    45 Ratings
    N/A
    0 Ratings

    Participant roles & permissions

    8.1
    81%
    49 Ratings
    N/A
    0 Ratings

    Confidential attendee list

    8.2
    82%
    38 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Adobe Connect is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.4

    Adobe Connect

    74%
    80 Ratings
    7.0

    Lumen Unified Communications & Collaboration

    70%
    1 Rating

    Likelihood to Renew

    10.0

    Adobe Connect

    100%
    27 Ratings

    Lumen Unified Communications & Collaboration

    N/A
    0 Ratings

    Usability

    7.6

    Adobe Connect

    76%
    23 Ratings

    Lumen Unified Communications & Collaboration

    N/A
    0 Ratings

    Availability

    5.5

    Adobe Connect

    55%
    2 Ratings

    Lumen Unified Communications & Collaboration

    N/A
    0 Ratings

    Support Rating

    7.2

    Adobe Connect

    72%
    22 Ratings

    Lumen Unified Communications & Collaboration

    N/A
    0 Ratings

    Online Training

    7.5

    Adobe Connect

    75%
    2 Ratings

    Lumen Unified Communications & Collaboration

    N/A
    0 Ratings

    Implementation Rating

    7.9

    Adobe Connect

    79%
    12 Ratings

    Lumen Unified Communications & Collaboration

    N/A
    0 Ratings

    Product Scalability

    5.0

    Adobe Connect

    50%
    1 Rating

    Lumen Unified Communications & Collaboration

    N/A
    0 Ratings

    Likelihood to Recommend

    Adobe Connect

    It is a great resource for evaluating, refining, and combining abilities and essential experiences in the growth of the sales team training; It is productive and lucrative in terms of distance knowledge transfer, and it reduces employee training financing and expenditures. I really like the ability to collaborate as a group on a huge research project even when we are not in the same country.
    Anonymous | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration

    While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.
    Anonymous | TrustRadius Reviewer

    Pros

    Adobe Connect

    • Adobe Connect has presentation features like transitions and animations, which are important in communications.
    • Furthermore, Adobe Connect supports virtual events in the classroom, where training is done and knowledge acquired.
    • Lastly, Adobe Connect makes virtual meetings through conferencing effective and manageable at a minimal cost.
    Jeff Richard | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration

    • MPLS circuits
    • Domestic calling plans
    • International calling plans
    Anonymous | TrustRadius Reviewer

    Cons

    Adobe Connect

    • The overall connection and lag sometimes are disruptive. This may not be due to the platform as a whole, connectivity, and strength of the signal is probably a factor but it can get glitchy sometimes.
    • More features for remote desktop options, whiteboarding, or screen sharing to actively resolve issues would be great while collaborating.
    • Online support or forums to help assist with issues aren't as prevalent as you think they'd be. More individual resources to assist with issues would be helpful.
    Anonymous | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration

    • Cleaner invoices
    • Easier access to support
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Adobe Connect

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0 Forever free for up to 3 participants

    Adobe Connect Editions & Modules

    Edition
    Small MeetingsFree1
    Meetings$502
    Webinars & Learning$1302
    1. Forever free for up to 3 participants
    2. per host/per month
    Additional Pricing Details

    Lumen Unified Communications & Collaboration

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Lumen Unified Communications & Collaboration Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Adobe Connect

    Adobe Connect 10.0
    Based on 27 answers
    The longer you use Adobe Connect, the longer you are likely to use it. Because you can build more and more resources over time, creating rooms that you re-use, recorded content you can repurpose, and tools that form the basis of ever increasing productivity, the more you use Connect, the more productive you become. Unlike competing products where, with every meeting you essentially start over -- setting up your resources for each meeting -- in my Connect rooms, I have highly tuned tools to accomplish my knowledge transfer goals. When I want to conduct another session - I send a link out to the appropriate room and instantly we are all focusing on getting a job done together. This ability of Adobe Connect to make you productive at an ever quickening rate is a competitive advantage
    Anonymous | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration

    No score
    No answers yet
    No answers on this topic

    Usability

    Adobe Connect

    Adobe Connect 7.6
    Based on 23 answers
    As sophisticated a product as Adobe Connect, the ease of use is outstanding. In my experience, even a user with very little knowledge of Adobe Connect can begin using and even leading sessions with very little training to get started with the basic features. Additional training is needed to become comfortable with the number of available features, but learning curve even for those is no steeper than would normally be expected from similar software.
    Sean McCarty | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Adobe Connect

    Adobe Connect 7.2
    Based on 22 answers
    The customer support of Adobe connect is professional and well-skilled for resolving our minor and major issues. Moreover, it has almost all the features that will provide you a secure connection, with people across the world. Education institutes can also implement this software. On the basis of its quality and technology, I will surely advise you to try it once.
    Brandon Smith | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration

    No score
    No answers yet
    No answers on this topic

    Online Training

    Adobe Connect

    Adobe Connect 7.5
    Based on 2 answers
    The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
    Erik Crawford | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Adobe Connect

    Adobe Connect 7.9
    Based on 12 answers
    Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
    Anonymous | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Adobe Connect

    Actually, it was the other way around....we were using Adobe Connect, company-wide, then switched over to Zoom, mostly, I think, as a cost-cutting measure. But some Learning & Development folks campaigned to be allowed to retain some Adobe Connect licenses (for example, one L&D area had literally over 250 room layouts that their course facilitators could just jump into and use to deliver a course on short notice), which also allows some of us to continue to publish Presenter and Captivate modules to the Adobe server. (But, even those of us who still have Adobe Connect licenses use Zoom for most regular business meetings.)
    Laura Gillenwater | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration

    We do not use any other products.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Adobe Connect

    • Save on time - our instructors and people that use the platform can teach more classes and more often than in-person training and time traveling.
    • We cut down on spending. When we offer training using Connect - we do not have to spend on meals, hard copy materials, and reserving a venue to deliver training.
    • We increase our training sales significantly but offering Connect as an alternative - any unforeseen cancellations to a public class can result in transferring to a remote online Connected class.
    Anonymous | TrustRadius Reviewer

    Lumen Unified Communications & Collaboration

    • Outstanding uptime
    • Good value
    Anonymous | TrustRadius Reviewer

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