What users are saying about

Adobe Connect

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
288 Ratings
19 Ratings

Adobe Connect

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
288 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.6 out of 101
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.4 out of 101

Add comparison

Likelihood to Recommend

Adobe Connect

If communicating with 30-90 agents in the virtual world, Adobe Connect definitely allows for the communication in a simplified environment. For example, f you have 30 agents taking calls, this program offers a way for agents to communicate. If questions are needed answered, the hosts have the ability to pose those questions and get answers from the group. In a smaller group, this may be a bit of overkill and may not be needed. Large groups of 75-100 would create and environment that is less appropriate as there are to many people asking questions and not receiving answers. This amount of people in one room may get lost in the confusion.
Shauna Stermer profile photo

Mitel MiCollab

Excellent for the receptionist - allows easy transfer and viewing of incoming calls. The chat feature is helpful as well. Transfer and conference options are easy to use click option. Good for sales as well - easy to sync phone and smartphone so they are never out of reach. Also good for checking message and calls that may have been missed
Nathan Venno profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
6.9
Mitel MiCollab
High quality audio
Adobe Connect
8.1
Mitel MiCollab
High quality video
Adobe Connect
7.6
Mitel MiCollab
Low bandwidth requirements
Adobe Connect
5.9
Mitel MiCollab
Mobile support
Adobe Connect
6.1
Mitel MiCollab

Screen Sharing

Adobe Connect
8.8
Mitel MiCollab
Desktop sharing
Adobe Connect
8.8
Mitel MiCollab
Whiteboards
Adobe Connect
8.7
Mitel MiCollab

Online Meetings / Events

Adobe Connect
8.3
Mitel MiCollab
Calendar integration
Adobe Connect
8.2
Mitel MiCollab
Meeting initiation
Adobe Connect
8.0
Mitel MiCollab
Integrates with social media
Adobe Connect
7.7
Mitel MiCollab
Record meetings / events
Adobe Connect
8.8
Mitel MiCollab
Slideshows
Adobe Connect
8.9
Mitel MiCollab

Online Events Collaboration

Adobe Connect
8.9
Mitel MiCollab
Live chat
Adobe Connect
9.0
Mitel MiCollab
Audience polling
Adobe Connect
9.2
Mitel MiCollab
Q&A
Adobe Connect
8.5
Mitel MiCollab

Online Events Security

Adobe Connect
8.6
Mitel MiCollab
User authentication
Adobe Connect
8.4
Mitel MiCollab
Participant roles & permissions
Adobe Connect
8.5
Mitel MiCollab
Confidential attendee list
Adobe Connect
9.0
Mitel MiCollab

Project Management

Adobe Connect
Mitel MiCollab
8.0
Task Management
Adobe Connect
Mitel MiCollab
8.2
Gantt Charts
Adobe Connect
Mitel MiCollab
8.0
Scheduling
Adobe Connect
Mitel MiCollab
8.4
Workflow Automation
Adobe Connect
Mitel MiCollab
9.0
Mobile Access
Adobe Connect
Mitel MiCollab
7.6
Search
Adobe Connect
Mitel MiCollab
7.7
Visual planning tools
Adobe Connect
Mitel MiCollab
7.5

Communication

Adobe Connect
Mitel MiCollab
9.0
Chat
Adobe Connect
Mitel MiCollab
9.1
Notifications
Adobe Connect
Mitel MiCollab
8.4
Discussions
Adobe Connect
Mitel MiCollab
9.6
Surveys
Adobe Connect
Mitel MiCollab
10.0
Internal knowledgebase
Adobe Connect
Mitel MiCollab
9.5
Integrates with GoToMeeting
Adobe Connect
Mitel MiCollab
8.0
Integrates with Gmail and Google Hangouts
Adobe Connect
Mitel MiCollab
8.0
Integrates with Outlook
Adobe Connect
Mitel MiCollab
9.6

File Sharing & Management

Adobe Connect
Mitel MiCollab
7.7
Video files
Adobe Connect
Mitel MiCollab
8.0
Audio files
Adobe Connect
Mitel MiCollab
8.0
Document collaboration
Adobe Connect
Mitel MiCollab
8.0
Access control
Adobe Connect
Mitel MiCollab
8.4
Advanced security features
Adobe Connect
Mitel MiCollab
8.6
Integrates with Google Drive
Adobe Connect
Mitel MiCollab
8.0
Device sync
Adobe Connect
Mitel MiCollab
4.8

Pros

  • Immediate communication within a secure environment between the host, or hosts, and attendees is a major benefit of Adobe Connect.
  • The ability to screen share is second to none and can be done immediately in the current session, or if the host pulls an attendee, or attendees, to a Break Out.
  • File sharing when those important files come through that require notification to a group as a whole is also something Adobe Connect does well.
  • Finally, the ability to post polls, create a white board for interaction with employees, and other items are just some of the benefits of Adobe Connect
Shauna Stermer profile photo
  • See who is using the phone at a given time
Nathan Venno profile photo

Cons

  • Upload of Presentations: There seems to be a problem with the uploading of PowerPoint presentations at times. This results in multiple test, converting into PDFs, changing it up for the best results. This is because there are times when the images are lost, slides are missing or other small things.
  • Sound Issues: There have been instances where our out-of-house guest speaker has not been able to hear us (being the host). This resulted in a lot of typing back and forth between people. Also, there are times when there the is a lot of echoing in the room, so testing is absolutely recommended.
  • Reporting on Attendees: There should be a way to ensure that all email address are collected to show to the host who attended. At times, participants use fake name, abbreviations, and so forth. So this means that it can be very time consuming to review at the end. Plus, we use Marketo for the follow-up activities and Adobe does not transmit the right statuses, so this requires a manual fix at times. More time being taken.
  • New release of product features: It has taken a long time to get video recordings to be converted into MP4, which now can be done.
Bjørn Erik Ekstrøm profile photo
  • SIP registration can be difficult at times and tricky during the first time setup. I would recommend taking the MiCollab class offered through Mitel as well as having experience with SIP and Wireshark.
  • If you need to have a clustered MiCollab setup for SIP (one MiCollab server on LAN, the other on DMZ), this can add to the cost. It would be nice if they offered an all-in-one solution with a single MiCollab server.
Steve Davis profile photo

Likelihood to Renew

Adobe Connect10.0
Based on 27 answers
We loved the product so much, we have purchased several licenses of our own to host on our own. This offered up the ability to let OUR clients enjoy the benefits of this platform and to continue to offer this service to them. The technology is easy to set up and I wouldn't go any other way.
Michael Smith profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Connect9.0
Based on 5 answers
I like the interface, especially for someone using Adobe products. The continuity across softwares helps with functionality.
No photo available
No score
No answers yet
No answers on this topic

Support

Adobe Connect7.0
Based on 2 answers
No isues and any issues seems to get resolved.
No photo available
Mitel MiCollab6.0
Based on 1 answer
Initially, support from Mitel was fantastic, but recently it has started to lag significantly. Response takes 8 hours, at a minimum, usually requiring a second call to spur a response. Email support is even worse (email in a ticket) - I have had to call in to get things running the 3 times I've tried to email support.
Nathan Venno profile photo

Online Training

Adobe Connect7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Connect7.9
Based on 4 answers
I liked it.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

Engaging sessions:If you are looking for an engaging session with loads of interactions and use of features. GoToMeeting/Webinar doesn't cut it as it lacks features, ClickMeeting is a great alternative, WebinarGeek can definitely hold up by is limited to the Dutch language for now. Sales meeting with potential client:GoToMeeting is our preferred choice as it is very easy to connect, conduct the presentation, and engage in conversation. The only drawback is that you have to download and install a program, where AdobeConnect is now turning to a cloud based system (was set for release when watching a release webinar).Statistics and Customisation:ClickMeeting is by far the most flexible in terms of providing statistics on users and production of a report on the event. It can also be tailored to be branded with a small fee. Price:WebinarGeeks is the tool that provides best value for money. The testing was a little more cumbersome due to my lack of Dutch; where a colleague had to help me a lot. ClickMeeting would be the second choice for price.
Bjørn Erik Ekstrøm profile photo
Both products work really well. Both require a good amount of setup. MiCollab is much cheaper with an equal amount of quality.
Steve Davis profile photo

Return on Investment

  • Positive: Creation of Video Catalogue for existing customers.
  • Helps customer retention through nurturing and providing of content that is easily catalogued.
  • Positive: Links for sales & customer service.
  • Rooms and layouts can be styled and cloned easily. This saves time and ensures that content is always available once it has been created. Definitely helps to add to the bottom line through the professionalism.
  • Negative: Use of some PowerPoint presentations and LeadGen webinars.
  • Some presentations fail and partially load for no apparent reason. Has meant that some webinars weren't as fluid as we liked and time lost to figure out the issues.
  • Negative: API with Marketo.
  • The syncing of information between AdobeConnect and Marketo is not entirely reliable. Of 100 leads, about 40 will synced, where the last 60 will have to be manually checked and converted. This means that a CSV file is pulled from Adobe and also from Marketo, where every signup is then cross verified manually. Extremely time consuming.
  • Negative: Can't use KeyNotes.
  • Means that some presentations have to be converted to ensure usage. Animations are lost and other design elements.
Bjørn Erik Ekstrøm profile photo
  • Allowed mobility so employees can work from home.
  • Allows better collaboration and communication inside and outside the office.
  • Allows flexibility with communications. Single Number Reach, softphone, control desk phone from PC, etc.
Steve Davis profile photo

Pricing Details

Adobe Connect

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Mitel MiCollab

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details