What users are saying about
Top Rated
331 Ratings
30 Ratings
Top Rated
331 Ratings
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Score 7.6 out of 100
30 Ratings
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Score 6.4 out of 100

Likelihood to Recommend

Adobe Connect

If you're looking for just a basic meeting tool, there are cheaper ones (like Zoom) that will do the trick just fine. Where Adobe Connect shines is when you're looking for a virtual training tool, because of its more robust feature set and the fact that you can set up room layouts ahead of time and reuse them and because of the available add-ons, which can help make learning more engaging. (In fact, on that engagement front, I believe you can also present learners with interactive quizzes, etc., if you create them in another Adobe tool, like Presenter or Captivate.)
Laura Gillenwater | TrustRadius Reviewer

Mitel MiCollab

Excellent for the receptionist - allows easy transfer and viewing of incoming calls. The chat feature is helpful as well. Transfer and conference options are easy to use click option. Good for sales as well - easy to sync phone and smartphone so they are never out of reach. Also good for checking message and calls that may have been missed
Nathan Venno | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
7.6
Mitel MiCollab
High quality audio
Adobe Connect
8.0
Mitel MiCollab
High quality video
Adobe Connect
7.8
Mitel MiCollab
Low bandwidth requirements
Adobe Connect
7.1
Mitel MiCollab
Mobile support
Adobe Connect
7.6
Mitel MiCollab

Screen Sharing

Adobe Connect
8.8
Mitel MiCollab
Desktop sharing
Adobe Connect
8.7
Mitel MiCollab
Whiteboards
Adobe Connect
8.9
Mitel MiCollab

Online Meetings / Events

Adobe Connect
7.9
Mitel MiCollab
Calendar integration
Adobe Connect
8.0
Mitel MiCollab
Meeting initiation
Adobe Connect
8.1
Mitel MiCollab
Integrates with social media
Adobe Connect
6.0
Mitel MiCollab
Record meetings / events
Adobe Connect
8.4
Mitel MiCollab
Slideshows
Adobe Connect
9.0
Mitel MiCollab

Online Events Collaboration

Adobe Connect
9.0
Mitel MiCollab
Live chat
Adobe Connect
9.0
Mitel MiCollab
Audience polling
Adobe Connect
9.0
Mitel MiCollab
Q&A
Adobe Connect
9.1
Mitel MiCollab

Online Events Security

Adobe Connect
8.4
Mitel MiCollab
User authentication
Adobe Connect
8.5
Mitel MiCollab
Participant roles & permissions
Adobe Connect
8.7
Mitel MiCollab
Confidential attendee list
Adobe Connect
8.1
Mitel MiCollab

Project Management

Adobe Connect
Mitel MiCollab
7.3
Task Management
Adobe Connect
Mitel MiCollab
5.6
Gantt Charts
Adobe Connect
Mitel MiCollab
8.0
Scheduling
Adobe Connect
Mitel MiCollab
6.2
Workflow Automation
Adobe Connect
Mitel MiCollab
9.0
Mobile Access
Adobe Connect
Mitel MiCollab
6.5
Search
Adobe Connect
Mitel MiCollab
9.5
Visual planning tools
Adobe Connect
Mitel MiCollab
6.4

Communication

Adobe Connect
Mitel MiCollab
6.0
Chat
Adobe Connect
Mitel MiCollab
7.3
Notifications
Adobe Connect
Mitel MiCollab
7.8
Discussions
Adobe Connect
Mitel MiCollab
6.5
Surveys
Adobe Connect
Mitel MiCollab
10.0
Internal knowledgebase
Adobe Connect
Mitel MiCollab
4.6
Integrates with GoToMeeting
Adobe Connect
Mitel MiCollab
1.0
Integrates with Gmail and Google Hangouts
Adobe Connect
Mitel MiCollab
4.0
Integrates with Outlook
Adobe Connect
Mitel MiCollab
7.0

File Sharing & Management

Adobe Connect
Mitel MiCollab
6.5
Video files
Adobe Connect
Mitel MiCollab
7.2
Audio files
Adobe Connect
Mitel MiCollab
6.5
Document collaboration
Adobe Connect
Mitel MiCollab
5.6
Access control
Adobe Connect
Mitel MiCollab
6.5
Advanced security features
Adobe Connect
Mitel MiCollab
6.5
Integrates with Google Drive
Adobe Connect
Mitel MiCollab
8.0
Device sync
Adobe Connect
Mitel MiCollab
5.0

Pros

Adobe Connect

  • The ability to customize your screen layouts. making each classroom unique.
  • Bandwidth and connectivity. Many other webinar platforms have limitations of how many users can attend with cameras. Adobe has no limit on how many users can join a meeting and stream live an HD quality camera. This feature makes the platform a true virtual classroom.
  • Low cost. The pricing for a license is surprisingly affordable. Adobe has demonstrated great customer support as well. they offer other services - like having a tech expert available to assist with new users having any type of issues.
Anonymous | TrustRadius Reviewer

Mitel MiCollab

  • For a user, once you get everything set up, attendance is pretty seamless.
  • This provides easy access for meetings that involve only a call.
  • We use it also to share screens and information and it works well for this.
Anonymous | TrustRadius Reviewer

Cons

Adobe Connect

  • For some add-ins the functionality was limited - had problem with the PowerPoint slideshow feature. It did not always display properly as you progressed in slides.
  • Some of the features were not compatible with phones. For example, Some participants were using phones to participate in class and the features were not compatible. There was no way to test the feature compatibility with different platforms. You create something beautiful for your trainees and you are unable to use.
  • The price points were not very flexible. I had limited needs and I was paying a higher price tag than I should for what I needed. They should be more flexible with pricing based on features needed.
  • Downloading recordings was a HUGE pain in the neck. Most of the training conducted lasted 3 hours or more. I felt like I was being punished to have to play back the entire presentation to download the recording.
Doreen Giles | TrustRadius Reviewer

Mitel MiCollab

  • SIP registration can be difficult at times and tricky during the first time setup. I would recommend taking the MiCollab class offered through Mitel as well as having experience with SIP and Wireshark.
  • If you need to have a clustered MiCollab setup for SIP (one MiCollab server on LAN, the other on DMZ), this can add to the cost. It would be nice if they offered an all-in-one solution with a single MiCollab server.
Steve Davis | TrustRadius Reviewer

Likelihood to Renew

Adobe Connect

Adobe Connect 10.0
Based on 27 answers
The longer you use Adobe Connect, the longer you are likely to use it. Because you can build more and more resources over time, creating rooms that you re-use, recorded content you can repurpose, and tools that form the basis of ever increasing productivity, the more you use Connect, the more productive you become. Unlike competing products where, with every meeting you essentially start over -- setting up your resources for each meeting -- in my Connect rooms, I have highly tuned tools to accomplish my knowledge transfer goals. When I want to conduct another session - I send a link out to the appropriate room and instantly we are all focusing on getting a job done together. This ability of Adobe Connect to make you productive at an ever quickening rate is a competitive advantage
Anonymous | TrustRadius Reviewer

Mitel MiCollab

No score
No answers yet
No answers on this topic

Usability

Adobe Connect

Adobe Connect 9.0
Based on 5 answers
As sophisticated a product as Adobe Connect, the ease of use is outstanding. In my experience, even a user with very little knowledge of Adobe Connect can begin using and even leading sessions with very little training to get started with the basic features. Additional training is needed to become comfortable with the number of available features, but learning curve even for those is no steeper than would normally be expected from similar software.
Sean McCarty | TrustRadius Reviewer

Mitel MiCollab

No score
No answers yet
No answers on this topic

Support Rating

Adobe Connect

Adobe Connect 7.0
Based on 4 answers
No isues and any issues seems to get resolved.
Anonymous | TrustRadius Reviewer

Mitel MiCollab

Mitel MiCollab 6.9
Based on 3 answers
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite.The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
Anonymous | TrustRadius Reviewer

Online Training

Adobe Connect

Adobe Connect 7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford | TrustRadius Reviewer

Mitel MiCollab

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Connect

Adobe Connect 7.9
Based on 8 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
Anonymous | TrustRadius Reviewer

Mitel MiCollab

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Connect

I prefer Adobe Connect's slide sharing and recording/playback features to either Zoom or GoToMeeting(GTM). GTM is good for meetings where the majority of the group is onsite and needs to conference in only a few remote participants, and Zoom is great for video chats. It's really a case of knowing your products and audience, and Adobe Connect has worked great for the majority of our team's needs.
Shannon Davis | TrustRadius Reviewer

Mitel MiCollab

8x8 is a great solution, we have just been on the MiTel MiCollab and Mitel softwares for many years. Prior to joining this company I was responsible for the communications system. 8x8 at the time was the best choice, however, I would now pick MiTel and the MiCollab softwares over 8x8. While 8x8 offers fairly simple set up and integrated SMS & Faxing all in one platform, it does not allow the amount of custom programming etc. that MiTel does
Erik Jensen | TrustRadius Reviewer

Return on Investment

Adobe Connect

  • On a positive note, I believe this has increased the scores of agents in a way that is influential and it shows. Getting immediate answers for problems plaguing our agents is first and foremost in making sure that we are not only addressing the vendors needs, but the customer's as well. We have used other platforms in the past. This has a far better impact on our overall numbers, I believe, as well as employee success and confidence.
  • Negative impacts by employees and affecting overall numbers in the company may be attributed to the lag or "boot" when agents are removed from the room without warning. This can cause confidence of agents to plummet and leave them without any support.
Shauna Stermer | TrustRadius Reviewer

Mitel MiCollab

  • We have only had this for our organization for just a few months but hopefully it will help with our communication as a whole.
  • We are hoping it will help with scheduling conflicts being as we can share our calendars within the organization as a whole.
  • Will save time on trying to contact people since we can see who is in office and out of office!
Heather Keene | TrustRadius Reviewer

Pricing Details

Adobe Connect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mitel MiCollab

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Connect
7.9
Mitel MiCollab
6.3

Likelihood to Renew

Adobe Connect
10.0
Mitel MiCollab

Usability

Adobe Connect
9.0
Mitel MiCollab

Reliability and Availability

Adobe Connect
5.5
Mitel MiCollab

Support Rating

Adobe Connect
7.0
Mitel MiCollab
6.9

Online Training

Adobe Connect
7.5
Mitel MiCollab

Implementation Rating

Adobe Connect
7.9
Mitel MiCollab

Scalability

Adobe Connect
5.0
Mitel MiCollab

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