What users are saying about

Adobe Connect

281 Ratings

Mitel MiCollab

17 Ratings

Adobe Connect

281 Ratings
Score 7.5 out of 101

Mitel MiCollab

17 Ratings
Score 7.2 out of 101

Add comparison

Likelihood to Recommend

Adobe Connect

If communicating with 30-90 agents in the virtual world, Adobe Connect definitely allows for the communication in a simplified environment. For example, f you have 30 agents taking calls, this program offers a way for agents to communicate. If questions are needed answered, the hosts have the ability to pose those questions and get answers from the group. In a smaller group, this may be a bit of overkill and may not be needed. Large groups of 75-100 would create and environment that is less appropriate as there are to many people asking questions and not receiving answers. This amount of people in one room may get lost in the confusion.
Shauna Stermer profile photo

Mitel MiCollab

Excellent for the receptionist - allows easy transfer and viewing of incoming calls. The chat feature is helpful as well. Transfer and conference options are easy to use click option. Good for sales as well - easy to sync phone and smartphone so they are never out of reach. Also good for checking message and calls that may have been missed
Nathan Venno profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
6.5
Mitel MiCollab
High quality audio
Adobe Connect
7.9
Mitel MiCollab
High quality video
Adobe Connect
7.0
Mitel MiCollab
Low bandwidth requirements
Adobe Connect
5.4
Mitel MiCollab
Mobile support
Adobe Connect
5.7
Mitel MiCollab

Screen Sharing

Adobe Connect
8.8
Mitel MiCollab
Desktop sharing
Adobe Connect
8.8
Mitel MiCollab
Whiteboards
Adobe Connect
8.8
Mitel MiCollab

Online Meetings / Events

Adobe Connect
8.0
Mitel MiCollab
Calendar integration
Adobe Connect
7.9
Mitel MiCollab
Meeting initiation
Adobe Connect
7.6
Mitel MiCollab
Integrates with social media
Adobe Connect
7.0
Mitel MiCollab
Record meetings / events
Adobe Connect
8.5
Mitel MiCollab
Slideshows
Adobe Connect
8.9
Mitel MiCollab

Online Events Collaboration

Adobe Connect
9.1
Mitel MiCollab
Live chat
Adobe Connect
9.2
Mitel MiCollab
Audience polling
Adobe Connect
9.7
Mitel MiCollab
Q&A
Adobe Connect
8.6
Mitel MiCollab

Online Events Security

Adobe Connect
8.6
Mitel MiCollab
User authentication
Adobe Connect
8.4
Mitel MiCollab
Participant roles & permissions
Adobe Connect
8.3
Mitel MiCollab
Confidential attendee list
Adobe Connect
9.2
Mitel MiCollab

Project Management

Adobe Connect
Mitel MiCollab
7.7
Task Management
Adobe Connect
Mitel MiCollab
9.0
Scheduling
Adobe Connect
Mitel MiCollab
10.0
Mobile Access
Adobe Connect
Mitel MiCollab
7.1
Search
Adobe Connect
Mitel MiCollab
7.2
Visual planning tools
Adobe Connect
Mitel MiCollab
5.0

Communication

Adobe Connect
Mitel MiCollab
8.2
Chat
Adobe Connect
Mitel MiCollab
8.8
Notifications
Adobe Connect
Mitel MiCollab
7.7
Discussions
Adobe Connect
Mitel MiCollab
8.0
Internal knowledgebase
Adobe Connect
Mitel MiCollab
9.0
Integrates with GoToMeeting
Adobe Connect
Mitel MiCollab
8.0
Integrates with Gmail and Google Hangouts
Adobe Connect
Mitel MiCollab
8.0
Integrates with Outlook
Adobe Connect
Mitel MiCollab
8.0

File Sharing & Management

Adobe Connect
Mitel MiCollab
7.9
Video files
Adobe Connect
Mitel MiCollab
8.0
Audio files
Adobe Connect
Mitel MiCollab
8.0
Document collaboration
Adobe Connect
Mitel MiCollab
8.0
Access control
Adobe Connect
Mitel MiCollab
8.7
Advanced security features
Adobe Connect
Mitel MiCollab
9.3
Integrates with Google Drive
Adobe Connect
Mitel MiCollab
8.0
Device sync
Adobe Connect
Mitel MiCollab
5.1

Pros

  • Provides a recorded archive of meetings and training webinars. This fact is important as we need a record of the events and redistribute archived training.
  • Allows many participants to attend the Live Webinars or meetings without issue. As the number of participants is not the same each time, having the ability to invite as many as possible is a real plus.
  • Provides a log in the email with a link and connection information for people to join the meeting or webinar. This step is important as without it, people could not actually enjoy the benefits of the meeting or webinar.
Anissa Harris profile photo
  • See who is using the phone at a given time
Nathan Venno profile photo

Cons

  • Our biggest complaint is always the lag in VoIP conferencing. It seems to fluctuate, but we can have as much as 5-7 seconds of delay at times. This can be a quick way to stifle any discussion that might be taking place. This ends up with a lot of people talking over one another.
  • First-time users sometimes have issues getting the program to open. There is an initial download to get the meeting rooms open and if it doesn't happen automatically, we need to instruct users to try and rejoin the meeting. This isn't a difficult step, but it can prove to be annoying when working with 30-50 new users at one time.
Zach Wasson profile photo
  • It would be nice if they integrated SMS and Faxing easily into one platform. If they have it, we may simply have not taken advantage of it, yet.
  • Tenanting of MiCollab is in the works but something that would be helpful sooner than later.
  • Make it easier to reinstall the app on your cell phone. I have had a few times where my phone needs to be fully reset and reinstalling this app becomes put off due to how cumbersome the process is.
Erik Jensen profile photo

Likelihood to Renew

Adobe Connect10.0
Based on 27 answers
It has become an integral part of our business. It's used on a daily basis
Zach Wasson profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Connect9.0
Based on 5 answers
It's the easiest to use of all the major players in this space
Gordon Lam profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Connect7.0
Based on 2 answers
No isues and any issues seems to get resolved.
No photo available
Mitel MiCollab6.0
Based on 1 answer
Initially, support from Mitel was fantastic, but recently it has started to lag significantly. Response takes 8 hours, at a minimum, usually requiring a second call to spur a response. Email support is even worse (email in a ticket) - I have had to call in to get things running the 3 times I've tried to email support.
Nathan Venno profile photo

Online Training

Adobe Connect7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Connect7.9
Based on 4 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

We have used Nefsis conferencing software in the past. It served a purpose but wasn't nearly as robust in the features it offered, making it just an okay platform for training. For conferencing, it worked very well, but if you're looking to add tools that will contribute to the learning experience, Adobe will provide many more options.
Zach Wasson profile photo
This is good for syncing with your Mitel desk phone (we use cloud-based Mitel service). It is definitely a help with that system. As for a stand-alone product, I don't see that it would be useful (like Skype). Does not have video conferencing. It does have a chat feature, but its only within your system - not external. This is really an add-on to the Mitel system - its makes using their phone system easier and better but does not work outside that sphere.
Nathan Venno profile photo

Return on Investment

  • Provided a larger platform for us to expand our training nationally. Regardless of location, we've been able to provide L&D resources to every level of the company.
  • The easy user interface has allowed us to provide accounts for multiple departments bringing their meetings together nationwide with video and presentations, rather than just a conference call.
Zach Wasson profile photo
  • It allows us to expand our company and configure in many different ways that other systems simply cannot. We have streamlined our overall operations by not only using MiCollab but using Mitels entire communications software(s).
  • We need the ability to Tenant systems, route calls very specifically and much more. While MiCollab does not allow this (yet) we have this set up through other MiTel softwares to get the job done.
Erik Jensen profile photo

Pricing Details

Adobe Connect

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Mitel MiCollab

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details