What users are saying about

Adobe Connect

281 Ratings
Score 7.5 out of 101

Polycom RealPresence Group Series

32 Ratings
Score 8.7 out of 101

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Likelihood to Recommend

Adobe Connect

If communicating with 30-90 agents in the virtual world, Adobe Connect definitely allows for the communication in a simplified environment. For example, f you have 30 agents taking calls, this program offers a way for agents to communicate. If questions are needed answered, the hosts have the ability to pose those questions and get answers from the group. In a smaller group, this may be a bit of overkill and may not be needed. Large groups of 75-100 would create and environment that is less appropriate as there are to many people asking questions and not receiving answers. This amount of people in one room may get lost in the confusion.
Shauna Stermer profile photo

Polycom RealPresence Group Series

Polycom RealPresence Group Series has been the best system I've worked with thus far. I would highly recommend it for colleges/universities, hospital or wellness administrative areas, executive/corporate companies, and businesses that employ more than 25 people. I would recommend it if a group uses the phone frequently, and plans meetings and conferences on a regular basis. It would be less ideal in a work setting with few staff or one in which a staff does not interact frequently.
No photo available

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
6.5
Polycom RealPresence Group Series
High quality audio
Adobe Connect
7.9
Polycom RealPresence Group Series
High quality video
Adobe Connect
7.0
Polycom RealPresence Group Series
Low bandwidth requirements
Adobe Connect
5.4
Polycom RealPresence Group Series
Mobile support
Adobe Connect
5.7
Polycom RealPresence Group Series

Screen Sharing

Adobe Connect
8.8
Polycom RealPresence Group Series
Desktop sharing
Adobe Connect
8.8
Polycom RealPresence Group Series
Whiteboards
Adobe Connect
8.8
Polycom RealPresence Group Series

Online Meetings / Events

Adobe Connect
8.0
Polycom RealPresence Group Series
Calendar integration
Adobe Connect
7.9
Polycom RealPresence Group Series
Meeting initiation
Adobe Connect
7.6
Polycom RealPresence Group Series
Integrates with social media
Adobe Connect
7.0
Polycom RealPresence Group Series
Record meetings / events
Adobe Connect
8.5
Polycom RealPresence Group Series
Slideshows
Adobe Connect
8.9
Polycom RealPresence Group Series

Online Events Collaboration

Adobe Connect
9.1
Polycom RealPresence Group Series
Live chat
Adobe Connect
9.2
Polycom RealPresence Group Series
Audience polling
Adobe Connect
9.7
Polycom RealPresence Group Series
Q&A
Adobe Connect
8.6
Polycom RealPresence Group Series

Online Events Security

Adobe Connect
8.6
Polycom RealPresence Group Series
User authentication
Adobe Connect
8.4
Polycom RealPresence Group Series
Participant roles & permissions
Adobe Connect
8.3
Polycom RealPresence Group Series
Confidential attendee list
Adobe Connect
9.2
Polycom RealPresence Group Series

Pros

  • Immediate communication within a secure environment between the host, or hosts, and attendees is a major benefit of Adobe Connect.
  • The ability to screen share is second to none and can be done immediately in the current session, or if the host pulls an attendee, or attendees, to a Break Out.
  • File sharing when those important files come through that require notification to a group as a whole is also something Adobe Connect does well.
  • Finally, the ability to post polls, create a white board for interaction with employees, and other items are just some of the benefits of Adobe Connect
Shauna Stermer profile photo
  • Sales team at Polycom is engaged and wants to sell.
  • End support is pretty good compared to tech companies and is represented locally thru VARS.
  • Once installed, updated and debugged the platform is stable.
No photo available

Cons

  • Although it is a necessity to have the login email information shared with participants, we have had occasions when the link did not work properly or--more often--the Meeting ID did not allow the participant to enter the meeting room. As this is an issue that is only discovered at the meeting time (you cannot "try it" before the meeting time), it is problematic when it does not work.
  • Adobe Connect does not have the ability to SHARE SCREENS. There is one presenter who can put up documents for the participants to view, but there is no ability to change the Presenter so that multiple screens could be shared. In a roundtable discussion, it would be helpful if different people could share or trade control during the same meeting.
  • There is no ability to see the participants. Although I am sometimes in my lounge clothes when I attend an Adobe Connect meeting, face-to-face contact is helpful for engaging with an audience or for nonverbal communication. Although I think each participant should have control over the ability to use or not use video, I think it should be an option.
Anissa Harris profile photo
  • Install was a bit fast with a tech that was not the best, this lead to a round of support issues, fixes, and training.
  • Much of the internal learning was on our own with trial and error, and the Outlook integration was not really 100% (abandoned that as users could not understand and remember the shortcomings when meetings changed. Moved to reservation-less.
  • Stability was better after a major upgrade(only 1 year old) and a better Polycom tech.
No photo available

Likelihood to Renew

Adobe Connect10.0
Based on 27 answers
It has become an integral part of our business. It's used on a daily basis
Zach Wasson profile photo
Polycom RealPresence Group Series7.3
Based on 1 answer
We love the product and is totally integrated in our company.
No photo available

Usability

Adobe Connect9.0
Based on 5 answers
I like the interface, especially for someone using Adobe products. The continuity across softwares helps with functionality.
No photo available
No score
No answers yet
No answers on this topic

Support

Adobe Connect7.0
Based on 2 answers
No isues and any issues seems to get resolved.
No photo available
Polycom RealPresence Group Series8.2
Based on 1 answer
They are responsive and very knowledgeable.
No photo available

Online Training

Adobe Connect7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Connect7.9
Based on 4 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

We have used Nefsis conferencing software in the past. It served a purpose but wasn't nearly as robust in the features it offered, making it just an okay platform for training. For conferencing, it worked very well, but if you're looking to add tools that will contribute to the learning experience, Adobe will provide many more options.
Zach Wasson profile photo
Went for Polycom due to the INTERNAL quality of HD room to room quality. If we were only looking for external audio or web meetings an external partner and platform seems to be a better choice. But a web provider cannot match the internal COS high-speed WAN quality (I believe).
No photo available

Return on Investment

  • Provided a larger platform for us to expand our training nationally. Regardless of location, we've been able to provide L&D resources to every level of the company.
  • The easy user interface has allowed us to provide accounts for multiple departments bringing their meetings together nationwide with video and presentations, rather than just a conference call.
Zach Wasson profile photo
  • System was never put in with a hard ROI
  • Hope is to reduce travel costs if people get comfortable with it
  • Will reduce external costs of external hosted products used (will mandate)
No photo available

Pricing Details

Adobe Connect

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Polycom RealPresence Group Series

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details