Adobe Customer Journey Analytics vs. Alterian Real-Time CX Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Adobe Customer Journey Analytics
Score 8.6 out of 10
N/A
Adobe's Customer Journey Analytics is a service built on Adobe Experience Platform that lets the user join all data from every channel into a single interface for real-time, omnichannel analysis and visualization, allowing users to make better decisions with a holistic view of the business and the context behind every customer action.N/A
Alterian Real-Time CX Platform
Score 6.0 out of 10
N/A
Alterian Real-Time CX Platform (launched as "Chameleon" in 2017) is a customer journey orchestration management solution, oriented towards global audiences. Alterian tracks individual journey performance in real time and, with metrics, evaluates the success of KPI/goal performances from multiple journeys. SDL divested itself of the platform in late 2016, and the Alterian division re-emerged as a result of this as an independent company.N/A
Pricing
Adobe Customer Journey AnalyticsAlterian Real-Time CX Platform
Editions & Modules
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Offerings
Pricing Offerings
Adobe Customer Journey AnalyticsAlterian Real-Time CX Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Adobe Customer Journey AnalyticsAlterian Real-Time CX Platform
Top Pros

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Top Cons

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User Ratings
Adobe Customer Journey AnalyticsAlterian Real-Time CX Platform
Likelihood to Recommend
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Adobe Customer Journey AnalyticsAlterian Real-Time CX Platform
Likelihood to Recommend
Adobe
It is a good tool to check on the customer journey. Involving them directly and provision of support. Secondly, it is an analytical tool that will manage all your complex data help in analytics, and create very friendly reports. The user interface is friendly but the features are not that easy to comprehend.
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Alterian
No answers on this topic
Pros
Adobe
  • Data extraction is done accurately and too fast.
  • Reporting and creation of different segments to solve that.
  • Allowing support in different dashboards is also an added advantage.
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Alterian
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Cons
Adobe
  • Just a bit complex to comprehend.
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Alterian
No answers on this topic
Return on Investment
Adobe
  • Making complex data solutions manageable.
  • The solution to email traffic.
  • Linking data with different sources has been made easier.
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Alterian
No answers on this topic
ScreenShots