Adobe Experience Manager Livefyre vs. eClincher

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Adobe Experience Manager Livefyre
Score 7.8 out of 10
Enterprise companies (1,001+ employees)
Livefyre was acquired in 2016 and is now part of Adobe Experience Manager. Later versions of AEM include features of Livefyre pre-installed. Livefyre (or the Livefyre Studio app) is a content curation, social media UGC, audience engagement application that enables users to access user generated content that can be streamed in real-time to a customer’s sites, digital billboards, apps,…N/A
eClincher
Score 7.6 out of 10
N/A
eClincher aims to be the most powerful, complete and intuitive social media management software. According to the vendor, the product is designed to help users, businesses, and agencies manage social media presence with one platform, and offers the following capabilities: advanced publishing publishing automation (queues, RSS feeds, recycle evergreen content) engagement with unified social inbox & live social feeds monitoring content…
$49
Pricing
Adobe Experience Manager LivefyreeClincher
Editions & Modules
No answers on this topic
Basic
$49.00
Premier
$99.00
Agency
$199.00
Enterprise
$599.00
Offerings
Pricing Offerings
Adobe Experience Manager LivefyreeClincher
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Adobe Experience Manager LivefyreeClincher
Top Pros
Top Cons
Features
Adobe Experience Manager LivefyreeClincher
Listening/monitoring
Comparison of Listening/monitoring features of Product A and Product B
Adobe Experience Manager Livefyre
-
Ratings
eClincher
7.0
5 Ratings
9% below category average
Boolean keyword searches00 Ratings7.04 Ratings
Filtering out noise/spam00 Ratings7.04 Ratings
Broad channel coverage00 Ratings7.05 Ratings
Publishing
Comparison of Publishing features of Product A and Product B
Adobe Experience Manager Livefyre
-
Ratings
eClincher
6.0
6 Ratings
28% below category average
Content planning and scheduling00 Ratings8.06 Ratings
Audience targeting00 Ratings1.03 Ratings
Content optimization00 Ratings9.04 Ratings
Workflow management00 Ratings6.06 Ratings
Engagement
Comparison of Engagement features of Product A and Product B
Adobe Experience Manager Livefyre
-
Ratings
eClincher
6.3
5 Ratings
25% below category average
Automated routing and prioritization00 Ratings7.05 Ratings
Customer interaction histories00 Ratings4.83 Ratings
Bulk actions00 Ratings7.05 Ratings
Marketing
Comparison of Marketing features of Product A and Product B
Adobe Experience Manager Livefyre
-
Ratings
eClincher
1.0
3 Ratings
154% below category average
Lead generation00 Ratings1.01 Ratings
Content marketing00 Ratings1.13 Ratings
Channel coverage/integration
Comparison of Channel coverage/integration features of Product A and Product B
Adobe Experience Manager Livefyre
-
Ratings
eClincher
6.8
6 Ratings
22% below category average
Twitter00 Ratings7.05 Ratings
Facebook00 Ratings8.06 Ratings
LinkedIn00 Ratings6.05 Ratings
Google+00 Ratings9.93 Ratings
Instagram00 Ratings8.05 Ratings
Pinterest00 Ratings8.03 Ratings
YouTube00 Ratings1.03 Ratings
Reporting/analytics
Comparison of Reporting/analytics features of Product A and Product B
Adobe Experience Manager Livefyre
-
Ratings
eClincher
4.0
6 Ratings
65% below category average
Campaign success analytics00 Ratings4.05 Ratings
Real-time tracking00 Ratings4.06 Ratings
Account management
Comparison of Account management features of Product A and Product B
Adobe Experience Manager Livefyre
-
Ratings
eClincher
4.5
6 Ratings
58% below category average
Role-based user permissions & privileges00 Ratings8.06 Ratings
Mobile access00 Ratings1.16 Ratings
Best Alternatives
Adobe Experience Manager LivefyreeClincher
Small Businesses
Growave
Growave
Score 9.4 out of 10
Conte.ai
Conte.ai
Score 1.6 out of 10
Medium-sized Companies
Emplifi Social Marketing Cloud
Emplifi Social Marketing Cloud
Score 8.9 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.3 out of 10
Enterprises
Emplifi Social Marketing Cloud
Emplifi Social Marketing Cloud
Score 8.9 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.3 out of 10
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User Ratings
Adobe Experience Manager LivefyreeClincher
Likelihood to Recommend
8.0
(7 ratings)
1.0
(6 ratings)
Likelihood to Renew
8.8
(5 ratings)
10.0
(1 ratings)
Usability
7.3
(1 ratings)
1.0
(2 ratings)
Support Rating
8.2
(1 ratings)
1.0
(1 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Adobe Experience Manager LivefyreeClincher
Likelihood to Recommend
Adobe
I was strictly the implementor of Livefyre (for my company only). That task alone was at least 3 weeks worth of work. From a user standpoint, Livefyre is a good product which is why this review is strictly about how difficult it was to implement. Therefore, if a colleague was to ask me if I recommend Livefyre, it's not a straight answer. Questions like, 'how fast do you need it?', 'how centralized is your user database?', 'do you want social login?', all come into question and were details that made my job not easy (hence, my review of 5/10 for suggesting it to others). Once implemented, Livefyre is a great product (notice my overall review is higher), but based on my experience with implementation, it certainly requires a senior developer's dedicated time and patience to set up exactly as desired. For smaller companies with small/simple user bases and websites, the process may be more straightforward, but from my experience, it wasn't out-of-the-box at all.
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eClincher, Inc.
Best suited for a marketer that cares about reports, needs a social media management platform and doesn't want to pay more for a more aesthetically pleasing version of a platform with the same or less functionality, such as Hootsuite or Sprout Social. For a social media marketer that wants to automate some of their postings, the queues feature is great for this functionality. Not best suited for beginners to social media, as their platform is best utilized with someone familiar with the industry that knows what they are doing. Their chat support team is very good though, but this type of individual might find themselves spending a lot of time on the platform.
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Pros
Adobe
  • It provides and allows comments and comment management that is fast, seamless and shareable.
  • Having used disquss, WordPress comments and many others I like Livefyre better for its seamless integration and transparency
  • It is really nice that they have a range of services from free to enterprise with increasing functionality and benefits.
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eClincher, Inc.
  • eClincher supports nearly every social network and connects to a large number of sources (blogs, bit.ly, Google Analytics, Google My Business). This makes workflow tremendously easy.
  • Posting Groups. At higher levels of service, eClincher allows you to set-up individual brand accounts. My agency isn't at that level, so we utilize eClincher's posting groups to make 1-click groups that post to all of the profiles for each client. This allows us to quickly post a cohesive message across all channels.
  • Workflow management: eClincher adds plenty of additional tools to make your workflow fast. Connections to free stock photo services make it easy to add generic pictures to your content. Google Analytics and bit.ly can keep track of statistics and measure success. The Inbox allows you to handle all your clients' accounts from one screen (including comments, messages, reviews, and more). The Feeds and Influencers tabs allow you to understand your market and what's being said. Altogether, eClincher makes a 1-app solution for Social Media Management.
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Cons
Adobe
  • Implementation was not easy. Although flexible, I personally wrote at least 1,400 lines of code to get this implemented over a few week's time.
  • The social login aspect is cool, but again, hard to implement. They did not write any of those modules, although they could have. This required senior-level developmental skills and a knowledge of how social media is interfaced with programmatically. Lots of questions arose from this and it was difficult to implement with virtually no help from Livefyre, other than to provide the hooks into their system for when users were validated. I had to write at least 2 separate login/redirection scripts to accomplish this flow.
  • CSS tweaking was tricky. We could override lots of common CSS classes, but to get things just the way we wanted it, I ended up writing LOTS of jQuery listeners and functions to transform the output into exactly what we wanted. This was a surprise since the software was sold to us as being 'fully customizable'.
  • Documentation was sufficient, but not great. Getting the flow of the callbacks that are fired wasn't clear at first, and sometimes did not work as expected.
  • It should be noted that, after this review was published, Livefyre contacted me stating they now have better documentation and process for implementation (for version V3, specifically) and urged me to revise this review. However, I can only write of my experience with V2, and it WAS difficult to implement over 3 weeks of dedicated time. Another developer on my team implemented version V3 and his evaluation is very similar to mine, claiming much difficulty with the CSS customization.
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eClincher, Inc.
  • It's not very visually appealing, but this is not a dealbreaker.
  • The reporting features could definitely use some work. I still get more value from the native SNS pages, but this is quickly changing. They removed the "export to CSV" functionality, but they plan to reintroduce it soon. As mentioned previously, they really respond to criticism well and update the tool constantly.
  • The inbox could use some work. I don't like being directed offsite to view certain comments deemed "requests for further info" when they could just easily display them there.
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Likelihood to Renew
Adobe
We feel we have a real partnership with Livefyre and we both make each other better. Their customer service has been phenomenal even during a time of rapid growth.
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eClincher, Inc.
Unless the price of eClincher moves to a point where it is too much to justify, I don't see any reason why we wouldn't continue to use eClincher for our agency. The value at this price-point is unbelievable and we'd be foolish to move to a pricier program purely for the sake of slicker graphics or UI. eClinchers pricing is fantastic, and is only matched by its functionality—it matches or beats any of the major Social Media Manager SaaS programs out there for a fraction of the cost. This tool is great for growing agencies, but would also be useful for any marketing department or large agency that wants to streamline their social media workflow.
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Usability
Adobe
It's really easy to implement that app but should improve some analytics.
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eClincher, Inc.
Its usability was good until they changed their plans and stopped their LTD program for its early adopters who helped raise the tool by giving it positive reviews. I don't think eClincher is ethical in any sense based on the recent actions.
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Support Rating
Adobe
From purchasing to implementation, the customer service/support was really perfect!
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eClincher, Inc.
[In my experience,] due to the fact that they did a bait and switch on their plans and blamed AppSumo for the lifetime program ending is simply wrong. [I believe that] it's unethical to get support and reviews from their early adopters then take the plan away later.
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Implementation Rating
Adobe
No answers on this topic
eClincher, Inc.
Be patient. eClincher isn't perfect and has some software issues. These issues will be exacerbated if you get frustrated or have a slow connection. If something "breaks" or locks up, just refresh the page and re-do that step. It may take your team a couple weeks to get use to using the new system. Once they've gotten the hang of it, I'm sure they'll love the amount of time they save. I'd recommend taking your time with the set-up. Though there aren't a lot of steps to get everything squared away, you can break the process into small chunks to make sure you're managing your time. To just hook-up all the social accounts, it may only take an hour or so. But, if you want to set-up all the extra tools (such as user accounts, listening feeds, posting groups, schedules, etc.) it'll take longer. I think it took around a day to set-up completely, but your mileage my vary.
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Alternatives Considered
Adobe
We felt Livefyre was more innovative and better at SEO. It felt like we were working with a partner for the long haul who was interested in our business and how to improve it.
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eClincher, Inc.
There are loads of social scheduling tools out there. I was using Buffer but then found it was limited in terms of listening and reporting so I started to look at a more professional software. I tried Hootsuite but hated the interface, way too busy with the primary focus being on feeds rather than scheduling. Sprout Social I found clunky and hard to use. eClincher was recommended to me by a friend. I think the interface (desktop and mobile) is easy to use but what sets it apart is its support - the live chat is brilliant.
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Return on Investment
Adobe
  • The heavy work is already done given that we take the time to implement.
  • Very useful insights and AI powered delivery.
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eClincher, Inc.
  • Makes it much easier to manage our social publishing
  • Makes it much easier to manage our social engagement
  • Makes it much easier to manage our social reporting
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ScreenShots

Adobe Experience Manager Livefyre Screenshots

Screenshot of

eClincher Screenshots

Screenshot of eClincher Publishing/Draft workspaceScreenshot of eClincher Inbox/Assignment/Tags workspaceScreenshot of eClincher Analytics workspaceScreenshot of eClincher Reporting workspaceScreenshot of eClincher Content Curation workspace