What users are saying about
22 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6 out of 100

Likelihood to Recommend

Adobe Experience Manager Livefyre

I was strictly the implementor of Livefyre (for my company only). That task alone was at least 3 weeks worth of work. From a user standpoint, Livefyre is a good product which is why this review is strictly about how difficult it was to implement. Therefore, if a colleague was to ask me if I recommend Livefyre, it's not a straight answer. Questions like, 'how fast do you need it?', 'how centralized is your user database?', 'do you want social login?', all come into question and were details that made my job not easy (hence, my review of 5/10 for suggesting it to others). Once implemented, Livefyre is a great product (notice my overall review is higher), but based on my experience with implementation, it certainly requires a senior developer's dedicated time and patience to set up exactly as desired. For smaller companies with small/simple user bases and websites, the process may be more straightforward, but from my experience, it wasn't out-of-the-box at all.
Darin Spivey | TrustRadius Reviewer

Falcon.io

Falcon is well-suited for organizing your social media content and scheduling it beforehand, especially if you have multiple accounts you need to schedule content for. However, posts will frequently fail to be posted because the creative will not meet a specific requirement of a social platform. Falcon.io needs to provide an error prior to allowing the content creator to schedule the post because this creates double work when you have to go back and re-create posts. It is well-suited to assigning team members direct messages, but not quite as well-suited as Zendesk is to this task since Zendesk uses a ticketing system which is easier to keep up with.
Lainey Graham | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Adobe Experience Manager Livefyre
Falcon.io
5.1
Boolean keyword searches
Adobe Experience Manager Livefyre
Falcon.io
4.6
Filtering out noise/spam
Adobe Experience Manager Livefyre
Falcon.io
5.2
Sentiment analysis
Adobe Experience Manager Livefyre
Falcon.io
4.2
Broad channel coverage
Adobe Experience Manager Livefyre
Falcon.io
6.5

Publishing

Adobe Experience Manager Livefyre
Falcon.io
5.6
Content planning and scheduling
Adobe Experience Manager Livefyre
Falcon.io
4.6
Audience targeting
Adobe Experience Manager Livefyre
Falcon.io
7.1
Content optimization
Adobe Experience Manager Livefyre
Falcon.io
4.9
Workflow management
Adobe Experience Manager Livefyre
Falcon.io
5.8

Engagement

Adobe Experience Manager Livefyre
Falcon.io
7.7
Automated routing and prioritization
Adobe Experience Manager Livefyre
Falcon.io
9.0
Customer interaction histories
Adobe Experience Manager Livefyre
Falcon.io
8.0
Bulk actions
Adobe Experience Manager Livefyre
Falcon.io
6.0

Marketing

Adobe Experience Manager Livefyre
Falcon.io
7.4
Lead generation
Adobe Experience Manager Livefyre
Falcon.io
7.9
Content marketing
Adobe Experience Manager Livefyre
Falcon.io
6.2
Paid media management
Adobe Experience Manager Livefyre
Falcon.io
9.9
Campaigns and promotions
Adobe Experience Manager Livefyre
Falcon.io
5.6

Channel coverage/integration

Adobe Experience Manager Livefyre
Falcon.io
7.4
Twitter
Adobe Experience Manager Livefyre
Falcon.io
7.5
Facebook
Adobe Experience Manager Livefyre
Falcon.io
6.3
LinkedIn
Adobe Experience Manager Livefyre
Falcon.io
7.1
Google+
Adobe Experience Manager Livefyre
Falcon.io
10.0
Instagram
Adobe Experience Manager Livefyre
Falcon.io
4.9
YouTube
Adobe Experience Manager Livefyre
Falcon.io
8.8

Reporting/analytics

Adobe Experience Manager Livefyre
Falcon.io
5.8
Campaign success analytics
Adobe Experience Manager Livefyre
Falcon.io
4.5
Real-time tracking
Adobe Experience Manager Livefyre
Falcon.io
8.5
Competitor analysis
Adobe Experience Manager Livefyre
Falcon.io
4.5

Account management

Adobe Experience Manager Livefyre
Falcon.io
5.6
Role-based user permissions & privileges
Adobe Experience Manager Livefyre
Falcon.io
8.6
Mobile access
Adobe Experience Manager Livefyre
Falcon.io
2.5

Pros

Adobe Experience Manager Livefyre

  • It provides and allows comments and comment management that is fast, seamless and shareable.
  • Having used disquss, WordPress comments and many others I like Livefyre better for its seamless integration and transparency
  • It is really nice that they have a range of services from free to enterprise with increasing functionality and benefits.
Andy Newbom | TrustRadius Reviewer

Falcon.io

  • Very nice UX: The interface is quite easy and intuitive
  • Strong listening module: You can run search queries and get results as good as some of the top listening platforms provide
  • Cross-platform profiling: We were able to detect our fans and followers profiles across multiple social media platforms and document a clear history of our interactions and engagement with them
Anonymous | TrustRadius Reviewer

Cons

Adobe Experience Manager Livefyre

  • Implementation was not easy. Although flexible, I personally wrote at least 1,400 lines of code to get this implemented over a few week's time.
  • The social login aspect is cool, but again, hard to implement. They did not write any of those modules, although they could have. This required senior-level developmental skills and a knowledge of how social media is interfaced with programmatically. Lots of questions arose from this and it was difficult to implement with virtually no help from Livefyre, other than to provide the hooks into their system for when users were validated. I had to write at least 2 separate login/redirection scripts to accomplish this flow.
  • CSS tweaking was tricky. We could override lots of common CSS classes, but to get things just the way we wanted it, I ended up writing LOTS of jQuery listeners and functions to transform the output into exactly what we wanted. This was a surprise since the software was sold to us as being 'fully customizable'.
  • Documentation was sufficient, but not great. Getting the flow of the callbacks that are fired wasn't clear at first, and sometimes did not work as expected.
  • It should be noted that, after this review was published, Livefyre contacted me stating they now have better documentation and process for implementation (for version V3, specifically) and urged me to revise this review. However, I can only write of my experience with V2, and it WAS difficult to implement over 3 weeks of dedicated time. Another developer on my team implemented version V3 and his evaluation is very similar to mine, claiming much difficulty with the CSS customization.
Darin Spivey | TrustRadius Reviewer

Falcon.io

  • Better support for Instagram community management. We'd like to be able to reply directly to comments.
  • Instagram bulk upload. This is a big channel for us, so we'd love to be able to bulk upload. It would save us a lot of time.
  • Platform speed. Occasional lag, especially in Engage.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Adobe Experience Manager Livefyre

Adobe Experience Manager Livefyre 8.8
Based on 5 answers
We feel we have a real partnership with Livefyre and we both make each other better. Their customer service has been phenomenal even during a time of rapid growth.
Sam Salmassi | TrustRadius Reviewer

Falcon.io

Falcon.io 6.3
Based on 3 answers
I'm not quite as happy with Falcon Social as I thought. It is lagging a lot and the functions are not working as they should. I feel I don't know all functions in the system so I can't use all the features
Anonymous | TrustRadius Reviewer

Usability

Adobe Experience Manager Livefyre

Adobe Experience Manager Livefyre 7.3
Based on 1 answer
It's really easy to implement that app but should improve some analytics.
Anonymous | TrustRadius Reviewer

Falcon.io

No score
No answers yet
No answers on this topic

Support Rating

Adobe Experience Manager Livefyre

Adobe Experience Manager Livefyre 8.2
Based on 1 answer
From purchasing to implementation, the customer service/support was really perfect!
Anonymous | TrustRadius Reviewer

Falcon.io

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Experience Manager Livefyre

We felt Livefyre was more innovative and better at SEO. It felt like we were working with a partner for the long haul who was interested in our business and how to improve it.
Sam Salmassi | TrustRadius Reviewer

Falcon.io

We selected Falcion.io because they promised to bring many of the capabilities of our various tools together under one rood and provide more complete data that was easily accessible. They have not fully delivered on those promises, so we are in the process of ending our agreement.
Lainey Graham | TrustRadius Reviewer

Return on Investment

Adobe Experience Manager Livefyre

  • The heavy work is already done given that we take the time to implement.
  • Very useful insights and AI powered delivery.
Anonymous | TrustRadius Reviewer

Falcon.io

  • Falcon.io allowed us to extract "target audience data sets" that we could use in our Facebook advertising target audience. This unique and powerful functionality allowed us to run strong advertising campaigns on Facebook, achieving some of the posts strongest CPC and CPM rates.
Anonymous | TrustRadius Reviewer

Screenshots

Adobe Experience Manager Livefyre

Pricing Details

Adobe Experience Manager Livefyre

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Falcon.io

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Experience Manager Livefyre
8.0
Falcon.io
4.4

Likelihood to Renew

Adobe Experience Manager Livefyre
8.8
Falcon.io
6.3

Usability

Adobe Experience Manager Livefyre
7.3
Falcon.io

Performance

Adobe Experience Manager Livefyre
Falcon.io
8.2

Support Rating

Adobe Experience Manager Livefyre
8.2
Falcon.io

Add comparison